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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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18 Nov 2021 No Maladministration Orbit Group Limited (202013201) Case 202013201 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the installation of a trellis on a neighbouring property. 17 Nov 2021 Maladministration Southern Housing Group Limited (202106187) Case 202106187 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to repairs in the resident’s property, in particular who is responsible for progressing … 15 Nov 2021 Outside Jurisdiction Settle Group (202107882) Case 202107882 · Occupancy Rights The complaint is about the landlord’s decision to rent an area of land near the resident’s home to private owners. 15 Nov 2021 Outside Jurisdiction Southern Housing Group Limited (202011557) Case 202011557 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 12 Nov 2021 No Maladministration Anchor Hanover Group (202010149) Case 202010149 · ASB/Abuse/Nuisance REPORT COMPLAINT 202010149 Anchor Hanover Group 12 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 11 Nov 2021 Reasonable Redress One Housing Group Limited (202110942) Case 202110942 · Financial The complaint is about the landlord’s failure to provide accounts for the period of 2018-2019 and 2019-2020, as requested by … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 3 Nov 2021 Outside Jurisdiction The Riverside Group Limited (202006904) Case 202006904 · Financial The complaint concerns the level of service charges. 1 Nov 2021 No Maladministration One Housing Group Limited (202009670) Case 202009670 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns regarding delays in the sales process to sell the … 29 Oct 2021 No Maladministration Home Group Limited (202103597) Case 202103597 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for a new kitchen. 28 Oct 2021 Mediation Thirteen Housing Group Limited (202105488) Case 202105488 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs following a leak. 21 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202110808) Case 202110808 · Financial The complaint is about an increase of service charges. 20 Oct 2021 Partial Maladministration Home Group Limited (202012233) Case 202012233 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012233 Home Group Limited 20 October 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints … 19 Oct 2021 Maladministration Whitefriars Housing Group Limited (202004594) Case 202004594 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property. the resident’s … 15 Oct 2021 Partial Maladministration Anchor Hanover Group (202006922) Case 202006922 · Managing Relations The complaint is regarding: The landlord’s handling of the applicant’s request to be rehoused. The applicant’s concern that the landlord’s … 15 Oct 2021 No Maladministration East Midlands Housing Group Limited (202108432) Case 202108432 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 14 Oct 2021 Outside Jurisdiction Onward Homes Limited (202014978) Case 202014978 · Managing Relations The complaint concerns: Reports that the landlord has prevented the resident from engaging with voluntary community groups. The closure of … 14 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202108359) Case 202108359 · Financial The complaint concerns the increase in service charges. 12 Oct 2021 Partial Maladministration Abri Group Limited (202006482) Case 202006482 · Managing Relations The resident has complained about the landlord’s handling of repairs, in particular: Repairs to her front door. Repairs to an … 11 Oct 2021 No Maladministration Bromford Housing Group Limited (202105409) Case 202105409 · Estate Management The complaint concerns the landlord’s decision regarding the closure of the guest room in the resident’s building. 11 Oct 2021 No Maladministration The Riverside Group Limited (201815919) Case 201815919 · Estate Management The complaint is about the landlord’s response to the resident’s requests for a vehicle to be prevented from parking in … 8 Oct 2021 Maladministration Abri Group Limited (202003525) Case 202003525 · Old Property Condition migrated-2025 The complaint is about how the landlord has handled repairs to the drainage at the resident’s property. 6 Oct 2021 Partial Maladministration Southern Housing Group Limited (202008692) Case 202008692 · Managing Relations The complaint is about: The landlord’s handling of the resident’s Right-to-Buy application for his property. The landlord’s handling of the … 5 Oct 2021 Partial Maladministration Southern Housing Group Limited (202108927) Case 202108927 · Managing Relations The complaint is about: - 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 1 Oct 2021 Reasonable Redress Platform Housing Group Limited (202108975) Case 202108975 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into … 1 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202111607) Case 202111607 · Estate Management The complaint is about the response to a request for the rumble strip to be removed from the entrance of … 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 22 Sep 2021 Reasonable Redress Your Housing Group Limited (202017428) Case 202017428 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated … 20 Sep 2021 No Maladministration Home Group Limited (202009145) Case 202009145 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request … 20 Sep 2021 No Maladministration Southern Housing Group Limited (202000414) Case 202000414 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: 17 Sep 2021 Partial Maladministration Abri Group Limited (202004696) Case 202004696 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about the communal lift in the building. This investigation … 17 Sep 2021 Maladministration Home Group Limited (202016837) Case 202016837 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about the external doors to the property. The landlord’s … 17 Sep 2021 Outside Jurisdiction Platform Housing Group Limited (202105359) Case 202105359 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ end of tenancy notification. 13 Sep 2021 Maladministration Anchor Hanover Group (202101483) Case 202101483 · Old Property Condition migrated-2025 REPORT COMPLAINT 202101483 Anchor Hanover Group 9 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 9 Sep 2021 Maladministration One Housing Group Limited (202103557) Case 202103557 · Financial The complaint concerns the landlord’s handling of the resident’s queries relating to her service charges for the year 2016 to … 8 Sep 2021 No Maladministration Home Group Limited (202008992) Case 202008992 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The amount of service charge … 7 Sep 2021 Partial Maladministration Aster Group Limited (202012522) Case 202012522 · Managing Relations The complaint is about: The landlord’s handling of the emergency assistance pull-cord service in the resident’s property. The landlord’s handling … 7 Sep 2021 No Maladministration Home Group Limited (202006473) Case 202006473 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: reports about maintenance issues at her property, including: mould; electrical … 7 Sep 2021 No Maladministration The Riverside Group Limited (202101133) Case 202101133 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s heating system. 7 Sep 2021 No Maladministration Thirteen Housing Group Limited (202004485) Case 202004485 · Financial The complaint is regarding: The landlord’s handling of the resident’s reports of a leak in his property. The landlord’s response … 6 Sep 2021 Maladministration Settle Group (202101656) Case 202101656 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of reports of damp and mould at the property. 3 Sep 2021 No Maladministration Anchor Hanover Group (202012089) Case 202012089 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s dispute about the allegation that he had been rude and … 31 Aug 2021 Partial Maladministration Home Group Limited (202006923) Case 202006923 · Estate Management The complaint concerns the landlord’s response to: the resident’s reports about the communal lift being out of service. the resident’s …