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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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15 Dec 2022 Maladministration A2Dominion Housing Group Limited (202202700) Case 202202700 · Old Property Condition migrated-2025 The landlord’s handling of the residents’ reports of ongoing water ingress from their bedroom window. 12 Dec 2022 Maladministration Anchor Hanover Group (202208627) Case 202208627 · Financial The complaint is about the landlord’s handling of the resident’s request to be reimbursed for the cost of an electrician’s … 12 Dec 2022 Maladministration The Riverside Group Limited (202208736) Case 202208736 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair to the soffit. 9 Dec 2022 Reasonable Redress Anchor Hanover Group (202208400) Case 202208400 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports about a pest infestation. 5 Dec 2022 Outside Jurisdiction One Housing Group Limited (202203250) Case 202203250 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of heating problems in the resident’s home. 29 Nov 2022 Partial Maladministration Westward Housing Group Limited (202014374) Case 202014374 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns regarding the: reports of anti-social behaviour (ASB) from Neighbour … 25 Nov 2022 No Maladministration Paradigm Housing Group Limited (202013561) Case 202013561 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s anti-social behaviour reports. Anti-social reports made about the resident. 25 Nov 2022 No Maladministration Southern Housing Group Limited (202203771) Case 202203771 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise disturbance from the flat above. 20 Nov 2022 Maladministration Jigsaw Homes Group Limited (202201661) Case 202201661 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about the management of the intercom services, including their … 17 Nov 2022 Maladministration Southern Housing Group Limited (202206951) Case 202206951 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports that her dishwasher and computer had been damaged as … 16 Nov 2022 No Maladministration Aster Group Limited (202205670) Case 202205670 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about signs in communal areas. the associated complaint. 16 Nov 2022 Maladministration Livv Housing Group (202103424) Case 202103424 · Information and data management The complaint is about the landlord’s response to reports of water ingress and damp at the property. The Ombudsman has … 15 Nov 2022 Partial Maladministration Anchor Hanover Group (202113398) Case 202113398 · Estate Management The complaint is about The level of service charge for the year 2021/22. Failure to provide a resident warden. The … 14 Nov 2022 Maladministration A2Dominion Housing Group Limited (202016099) Case 202016099 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a defective boiler. The associated complaint. 14 Nov 2022 Partial Maladministration Honeycomb Group Limited (202112508) Case 202112508 · Managing Relations The complaint is about the landlord’s response to the resident’s: transfer request; reports about repair issues, including: draughts from her … 12 Nov 2022 Partial Maladministration Southern Housing Group Limited (202122289) Case 202122289 · Financial The complaint is about the landlord’s handling of: The resident’s reports of a flood in the property; the associated request … 8 Nov 2022 No Maladministration Longhurst Group Limited (202208049) Case 202208049 · Estate Management The complaint concerns how the landlord handled the replacement of a communal fence outside the resident’s property. 8 Nov 2022 Reasonable Redress One Housing Group Limited (202205441) Case 202205441 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a pest infestation at the resident’s property. 6 Nov 2022 Maladministration Longhurst Group Limited (202119021) Case 202119021 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of mould on his wet room flooring. 4 Nov 2022 Partial Maladministration Futures Housing Group Limited (202125641) Case 202125641 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of damp and mould and his subsequent request for … 4 Nov 2022 Reasonable Redress Orbit Group Limited (202202137) Case 202202137 · Financial The complaint is about the landlord’s handling of: Its communication with the resident regarding her rent arrears. The associated complaint. 3 Nov 2022 Reasonable Redress Thirteen Housing Group Limited (202128300) Case 202128300 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: the checks it carried out prior to the resident moving in (the … 1 Nov 2022 No Maladministration YMCA St Paul’s Group (202125060) Case 202125060 · Financial The complaint is about the landlord’s: disposal of the resident's possessions and the subsequent level of compensation offered; complaints handling. 31 Oct 2022 Partial Maladministration Livv Housing Group (202207745) Case 202207745 · Managing Relations The complaint is about: The landlord’s handling of the repairs carried out to the bathroom tiling within the property. The … 28 Oct 2022 Outside Jurisdiction Abri Group Limited (202203225) Case 202203225 · Managing Relations The complaint is about the landlord's actions following the death of the resident’s neighbour. 27 Oct 2022 Maladministration A2Dominion Housing Group Limited (202101199) Case 202101199 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s response to the resident’s reports of damp and mould in the property. 26 Oct 2022 Maladministration Onward Group Limited (202203912) Case 202203912 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s windows. 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 25 Oct 2022 Maladministration One Housing Group Limited (202115970) Case 202115970 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: Structural movement in the property and cracks. The residents reports of repairs. 24 Oct 2022 Reasonable Redress Southern Housing Group Limited (202114953) Case 202114953 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s roof and the subsequent compensation offer. The landlord’s … 23 Oct 2022 Partial Maladministration A2Dominion Housing Group Limited (202113684) Case 202113684 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of the repair issues to the guttering and downpipe. … 18 Oct 2022 Reasonable Redress East Midlands Housing Group Limited (202123570) Case 202123570 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of noise nuisance. 17 Oct 2022 Maladministration Longhurst Group Limited (202122364) Case 202122364 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs to her roof and to address … 17 Oct 2022 Maladministration One Housing Group Limited (202123092) Case 202123092 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs and remedial work required in the resident’s property following a leak. 15 Oct 2022 Maladministration One Housing Group Limited (202203260) Case 202203260 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repair issues to the bin chute. 14 Oct 2022 Reasonable Redress Grand Union Housing Group Limited (202205220) Case 202205220 · Old Property Condition migrated-2025 REPORT COMPLAINT 202205220 Grand Union Housing Group Limited 14 October 2022 Our approach The Housing Ombudsman’s approach to investigating and … 13 Oct 2022 Reasonable Redress Flagship Housing Group Limited (202113145) Case 202113145 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for permission to install a charging point for an … 12 Oct 2022 Partial Maladministration Bromford Housing Group Limited (202104357) Case 202104357 · Managing Relations The complaint is about: The landlord’s offer of compensation in relation to the replacement of the kitchen. The handling of … 11 Oct 2022 No Maladministration The Riverside Group Limited (202204973) Case 202204973 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s compensation request for replacement flooring, following water ingress through her … 10 Oct 2022 Partial Maladministration Southern Housing Group Limited (202126196) Case 202126196 · Managing Relations The complaint concerns the landlord’s: decision to decline the resident’s request for a priority move. communication and complaint-handling. 6 Oct 2022 Reasonable Redress North Star Housing Group (202110682) Case 202110682 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident's concerns regarding their heating and hot water system. 6 Oct 2022 Maladministration The Riverside Group Limited (202204382) Case 202204382 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak at the property. 5 Oct 2022 Reasonable Redress Home Group Limited (202007750) Case 202007750 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to prevent water leaking into the property. 3 Oct 2022 No Maladministration Home Group Limited (202203575) Case 202203575 · Old Property Condition migrated-2025 The complaint concerns the landlord’s decision to decline to undertake a sound proofing test in the resident’s property. 3 Oct 2022 Partial Maladministration Longhurst Group Limited (202200741) Case 202200741 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 30 Sep 2022 Partial Maladministration A2Dominion Housing Group Limited (202107046) Case 202107046 · Estate Management The complaint concerns the landlord’s handling of: Reports of faulty electrics at the property. Reports regarding the communal and bin … 29 Sep 2022 Severe Maladministration Longhurst Group Limited (202108534) Case 202108534 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of various repair issues at the property. Complaint handling. 27 Sep 2022 Maladministration Walsall Housing Group Limited (202127405) Case 202127405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of boiler repair issues. 26 Sep 2022 Maladministration Walsall Housing Group Limited (202125063) Case 202125063 · Old Property Condition migrated-2025 REPORT COMPLAINT 202125063 Walsall Housing Group Limited 26 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 23 Sep 2022 Partial Maladministration Flagship Housing Group Limited (202001300) Case 202001300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: The smell of petrol fumes from his neighbour’s …