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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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1 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202011840) Case 202011840 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: A leak at the property and subsequent repairs … 31 Aug 2021 No Maladministration Metropolitan Housing Trust Limited (202010486) Case 202010486 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of works needed to the resident’s boiler. 31 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202013128) Case 202013128 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s drains. The landlord’s complaint handling. 31 Aug 2021 Reasonable Redress Peabody Trust (202015071) Case 202015071 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s property following his reports of sewage leaks and the … 31 Aug 2021 Reasonable Redress Peabody Trust (202016801) Case 202016801 · Managing Relations The complaint is about the landlord’s: response to the tenant’s reports regarding a leak from her neighbour’s balcony; complaints handling. 31 Aug 2021 Partial Maladministration Peabody Trust (202101023) Case 202101023 · Old Property Condition migrated-2025 This complaint relates to: the landlord’s handling of the resident’s reports of a water outage. the actions of the managing … 27 Aug 2021 Reasonable Redress Peabody Trust 2018 (202006390) Case 202006390 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of various repairs required to her property. The complaint … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202014439) Case 202014439 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of leaks in the heating system in his property. … 26 Aug 2021 Maladministration Metropolitan Housing Trust Limited (202014736) Case 202014736 · Financial The resident complained about the landlord’s response to her complaint about her service charge for 2018/19 and in particular its … 26 Aug 2021 Reasonable Redress Metropolitan Housing Trust Limited (202104657) Case 202104657 · Managing Relations The complaint is about: The landlord’s handling of the administration of the resident’s rent account. The landlord’s handling of the … 24 Aug 2021 Outside Jurisdiction Newlon Housing Trust (202108218) Case 202108218 · Occupancy Rights The complaint concerns the landlord's response to the resident’s request to amend the terms of their tenancy concerning succession rights. 20 Aug 2021 Maladministration London & Quadrant Housing Trust (202007527) Case 202007527 · Managing Relations The complaint is about: the landlord's response to the resident’s reports of cracks and subsidence at the property and the … 19 Aug 2021 No Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202011944) Case 202011944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request that it install extractor fans in the resident’s bungalow … 18 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202106952) Case 202106952 · Financial The complaint concerns the resident’s liability to pay Trustcare charges. 17 Aug 2021 Partial Maladministration Peabody Trust (201905045) Case 201905045 · Estate Management This complaint is about the landlord’s response to: The resident’s reports of leaks from the roof of his property. The … 16 Aug 2021 No Maladministration Newlon Housing Trust (202009177) Case 202009177 · Moving/Buying/Selling Home The complaint is about the landlord’s decision to decant (move) the resident from her current property to an alternative property … 13 Aug 2021 Maladministration London & Quadrant Housing Trust (202013618) Case 202013618 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns that it removed her bikes from the bike shed … 12 Aug 2021 Partial Maladministration Metropolitan Housing Trust Limited (202010783) Case 202010783 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns that its contractors had not adhered to Covid-19 safety … 12 Aug 2021 No Maladministration Peabody Trust (202102862) Case 202102862 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about his housing transfer application. 10 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (201800178) Case 201800178 · Old Property Condition migrated-2025 The resident is complaining about the landlord’s handling of repairs in their property. 5 Aug 2021 Outside Jurisdiction London & Quadrant Housing Trust (202102841) Case 202102841 · Financial The complaint is about the level of rent at the property. 5 Aug 2021 Outside Jurisdiction Trafford Housing Trust Limited (202016694) Case 202016694 · Financial The resident complained that they pay an ‘affordable rent’ under their tenancy, rather than a ‘social rent’ 3 Aug 2021 Maladministration Cheshire Peaks & Plains Housing Trust (202101835) Case 202101835 · Managing Relations The complaint refers to the landlord’s handling of: repairs to the resident’s roof, outhouse and front door. the associated complaint. 30 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202009961) Case 202009961 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs at the property, specifically in respect of the heating and hot … 30 Jul 2021 Maladministration Newlon Housing Trust (202001445) Case 202001445 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of: the resident’s anti-social behaviour (ASB) reports; the related complaint. 30 Jul 2021 Reasonable Redress Newlon Housing Trust (202104409) Case 202104409 · Estate Management The complaint is about the landlord failing to make explicit that the property did not come with allocated parking. 30 Jul 2021 Reasonable Redress Peabody Trust (202014401) Case 202014401 · Old Property Condition migrated-2025 This complaint is about the insurance information given to the resident by the landlord following a leak in his home, … 30 Jul 2021 No Maladministration Watford Community Housing Trust (202010443) Case 202010443 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of a boiler leak. 29 Jul 2021 Partial Maladministration Central and Cecil Housing Trust (201909418) Case 201909418 · Managing Relations The complaint refers to: The landlord’s handling of the resident’s internal transfer request and communication about this. The landlord’s response … 28 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202009464) Case 202009464 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled repairs to the resident’s kitchen. 28 Jul 2021 No Maladministration Peabody Trust (202015287) Case 202015287 · ASB/Abuse/Nuisance The resident has complained about: The landlord’s response to their reports of antisocial behaviour, including noise nuisance and bad odours. … 27 Jul 2021 Reasonable Redress Metropolitan Housing Trust Limited (202102028) Case 202102028 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to carry out alterations to her garden. The landlord’s … 27 Jul 2021 Maladministration South Tyneside Housing Ventures Trust Limited (202012516) Case 202012516 · Estate Management The complaint is about the standard of cleaning carried out at the property. 26 Jul 2021 No Maladministration Bromsgrove District Housing Trust Limited (202013026) Case 202013026 · Managing Relations The resident complained about the landlord's response to: his report of flooding at the property. his concern that the flooding … 23 Jul 2021 Maladministration Peabody Trust (202009412) Case 202009412 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbouring property. 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202002368) Case 202002368 · Estate Management The complaint refers to: The landlord’s response to the resident’s reports of a water leak into her property. The resident’s … 22 Jul 2021 Partial Maladministration London & Quadrant Housing Trust (202017370) Case 202017370 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding the requirement to carry out fire safety remedial … 22 Jul 2021 Maladministration Trafford Housing Trust Limited (202008540) Case 202008540 · Managing Relations The resident complained about the landlord's response to his complaint that he had been left without heating and hot water … 21 Jul 2021 No Maladministration London & Quadrant Housing Trust (202009045) Case 202009045 · Financial The complaint refers to: The landlord’s handling of repairs following a leak from the roof of the resident’s building. The … 21 Jul 2021 Partial Maladministration Peabody Trust (202011082) Case 202011082 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the leaseholder’s complaint about: His reports of a leak outside his property. … 20 Jul 2021 Outside Jurisdiction London & Quadrant Housing Trust (202000245) Case 202000245 · Estate Management The complaint refers to: The landlord’s introduction of a communal caretaking service and service charge for this. The resident’s concerns … 20 Jul 2021 Mediation Newlon Housing Trust (202004296) Case 202004296 · Old Property Condition migrated-2025 The landlord’s handling of a reoccurring leak from the flat above the resident’s property. 19 Jul 2021 Partial Maladministration Cheshire Peaks & Plains Housing Trust (202010792) Case 202010792 · ASB/Abuse/Nuisance The complaint is regarding: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB). The landlord’s handling of ASB … 13 Jul 2021 Maladministration London & Quadrant Housing Trust (202007908) Case 202007908 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the … 13 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202002912) Case 202002912 · Financial This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint. 9 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202101822) Case 202101822 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to reports of repairs to the resident’s garage. 7 Jul 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202012807) Case 202012807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019. 6 Jul 2021 Mediation Peabody Trust (202005661) Case 202005661 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property. 5 Jul 2021 Maladministration Metropolitan Housing Trust Limited (202100327) Case 202100327 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling … 5 Jul 2021 Partial Maladministration Metropolitan Housing Trust Limited (202100690) Case 202100690 · Managing Relations The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her …