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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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30 Jun 2021 Partial Maladministration London & Quadrant Housing Trust (201912002) Case 201912002 · Financial The complaint is regarding: The landlord’s handling of repairs to the resident’s underfloor heating system and its subsequent offer of … 30 Jun 2021 No Maladministration Newlon Housing Trust (202012890) Case 202012890 · Managing Relations The Complaint is about the landlord’s response to residents’ reports about: Repairs to the kitchen at the property including cupboards, … 29 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202013643) Case 202013643 · Financial The resident has complained about the following issues: That service charges for maintaining and operating a door entry system are … 29 Jun 2021 Mediation Metropolitan Housing Trust Limited (202005851) Case 202005851 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s property. 22 Jun 2021 Reasonable Redress Peabody Trust (202014675) Case 202014675 · Old Property Condition migrated-2025 The complaint concerns: the level of compensation offered to the resident following a water leak in his property the landlord’s … 21 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202011850) Case 202011850 · Estate Management The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s complaint about the issue. 21 Jun 2021 No Maladministration Peabody Trust (202003187) Case 202003187 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s complaint about the advice and support it gave her in … 21 Jun 2021 Maladministration Southway Housing Trust (Manchester) Limited (202015797) Case 202015797 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s claim for compensation for damage to his belongings, which the … 18 Jun 2021 Partial Maladministration London & Quadrant Housing Trust (202006559) Case 202006559 · Financial The complaint is about: The landlord’s handling of the resident’s service charge account. The landlord’s handling of the resident’s request … 18 Jun 2021 Reasonable Redress Metropolitan Housing Trust Limited (201912991) Case 201912991 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about delays in cyclical works to the property. 18 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202009429) Case 202009429 · Managing Relations This complaint is about the landlord’s handling of: concerns raised by the resident about planned works to his block; the … 18 Jun 2021 No Maladministration Metropolitan Housing Trust Limited (202101346) Case 202101346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s requests for cyclical works and maintenance to the property. 17 Jun 2021 Maladministration Cheshire Peaks & Plains Housing Trust (201910162) Case 201910162 · Estate Management The complaint is about: 17 Jun 2021 No Maladministration Peabody Trust (202007534) Case 202007534 · Managing Relations The complaint is about the landlord’s: 16 Jun 2021 Outside Jurisdiction London & Quadrant Housing Trust (202014377) Case 202014377 · Financial The complaint is about the payability and reasonableness of the service charges at the property. 16 Jun 2021 Reasonable Redress London & Quadrant Housing Trust (202100892) Case 202100892 · Estate Management The complaint concerns the landlord’s handling of: repairs to resolve a leak in the roof of the building, and; the … 15 Jun 2021 Maladministration Metropolitan Housing Trust Limited (202010666) Case 202010666 · Estate Management The complaint is about: the landlord’s handling of the resident’s request for a refund of her service charge in relation … 8 Jun 2021 Partial Maladministration Trafford Housing Trust Limited (201914289) Case 201914289 · Estate Management The complaint refers to the landlord’s response to the resident’s concerns about: The grounds maintenance provided at the property. The … 2 Jun 2021 Partial Maladministration Saffron Housing Trust Limited (202008332) Case 202008332 · Old Property Condition migrated-2025 The resident complains: That she and her late husband were not informed and consulted before a development project commenced. About … 28 May 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202010072) Case 202010072 · Financial The complaint is about the landlord’s response to the resident’s reports: that it breached its contractual agreement regarding improvements to … 28 May 2021 Partial Maladministration London & Quadrant Housing Trust (201910580) Case 201910580 · Financial REPORT COMPLAINT 201910580 London & Quadrant H T 19 May 2021 Our approach The Housing Ombudsman’s approach to investigating and … 28 May 2021 Maladministration Peabody Trust (201910038) Case 201910038 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of defective windows. The Ombudsman has also considered the … 28 May 2021 No Maladministration Southway Housing Trust (Manchester) Limited (202012382) Case 202012382 · Estate Management The complaint is about the landlord's response to the resident's request to be reimbursed for a parking fine. 27 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202003572) Case 202003572 · Estate Management The complaint is about the landlord’s response to the resident’s: reports regarding the conduct of the landlord’s employee; reports regarding … 26 May 2021 Reasonable Redress London & Quadrant Housing Trust (201909237) Case 201909237 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repairs in the property and a delay in … 26 May 2021 Outside Jurisdiction Metropolitan Housing Trust Limited (202010164) Case 202010164 · Estate Management The complaint is about the landlords handling of the residents reports concerning the maintenance of roads outside the property. 24 May 2021 Reasonable Redress Peabody Trust (202008304) Case 202008304 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a new key fob to access the communal … 20 May 2021 Partial Maladministration Raven Housing Trust Limited (202008210) Case 202008210 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of repair to an aerial. Response to reports from … 17 May 2021 Mediation Peabody Trust (202014120) Case 202014120 · Old Property Condition migrated-2025 The resident complained about the level of compensation the landlord offered in relation to their complaint about its handling of … 13 May 2021 Partial Maladministration London & Quadrant Housing Trust (202003007) Case 202003007 · Financial The complaint is about: The landlord’s offer of redress in relation to the repairs service it provided to the resident … 12 May 2021 Partial Maladministration Peabody Trust (201907854) Case 201907854 The complaint is about: The landlord’s handling of the resident’s repair request The compensation offered by the landlord for a … 10 May 2021 Partial Maladministration Metropolitan Housing Trust Limited (202004789) Case 202004789 · Information and data management The complaint is regarding landlord’s response to the resident’s concerns about: a faulty boiler at her property. her succession application. … 10 May 2021 Maladministration Metropolitan Housing Trust Limited (202009065) Case 202009065 · Estate Management The complaint is about the landlord’s handling of:- 5 May 2021 Maladministration London & Quadrant Housing Trust (201912066) Case 201912066 · Health and Safety (inc. building safety) The resident has complained about: the landlord’s response to reports of a gas leak from a neighbouring property and its … 30 Apr 2021 Partial Maladministration London & Quadrant Housing Trust (L&Q) (201914859) Case 201914859 · Health and Safety (inc. building safety) This complaint is about: The landlord’s handling of the resident’s concerns following a fire in his building. The landlord’s handling … 29 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (202010100) Case 202010100 · Financial The complaint refers to: The landlord’s administration of the resident’s rent account. 26 Apr 2021 Reasonable Redress Peabody Trust (202008926) Case 202008926 · Estate Management The complaint is about: The landlord’s response to the resident’s reports of a leaking roof and damage caused to her … 23 Apr 2021 Reasonable Redress Newlon Housing Trust (202009747) Case 202009747 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property. 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 21 Apr 2021 No Maladministration Newlon Housing Trust (202002118) Case 202002118 · Estate Management The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour … 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 16 Apr 2021 Partial Maladministration Newlon Housing Trust (202009618) Case 202009618 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s … 14 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (201915499) Case 201915499 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated … 13 Apr 2021 Partial Maladministration Metropolitan Housing Trust Limited (202008511) Case 202008511 · Estate Management The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to … 13 Apr 2021 No Maladministration Peabody Trust (202007447) Case 202007447 · ASB/Abuse/Nuisance The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s … 7 Apr 2021 No Maladministration Peabody Trust 2018 (202005275) Case 202005275 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 1 Apr 2021 Outside Jurisdiction London & Quadrant Housing Trust (201914231) Case 201914231 · Old Property Condition migrated-2025 The resident’s complaints are about: 31 Mar 2021 Reasonable Redress Newlon Housing Trust (202012759) Case 202012759 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of a leak in her property, and the subsequent … 31 Mar 2021 Partial Maladministration Peabody Trust (202002384) Case 202002384 · Health and Safety (inc. building safety) The resident complains about the landlord’s handling of the reported electromagnetic field (EMF) disturbance in her flat. 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