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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,920 of 16,595 decisions matching "trust"

Decisions

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30 Mar 2021 No Maladministration Watford Community Housing Trust (202008650) Case 202008650 · Old Tenants Behaviour categories This complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) by her neighbours (Ms Y … 29 Mar 2021 No Maladministration London & Quadrant Housing Trust (202000937) Case 202000937 · Old Outside HOS Jurisdiction categories The complaint is about the landlord’s response to the resident’s requests about: Additional security, lighting and CCTV following a burglary. … 29 Mar 2021 Reasonable Redress Peabody Trust 2018 (202001588) Case 202001588 · Old Property Condition migrated-2025 The resident has complained that the landlord has offered insufficient compensation following a large leak and extensive, long term follow … 29 Mar 2021 No Maladministration Peabody Trust 2018 (202007451) Case 202007451 · Policy Review The complaint is about the landlord’s decision to not carry out additional repairs to a bike shed door. 26 Mar 2021 Reasonable Redress Peabody Trust (201904945) Case 201904945 · Old Property Condition categories The complaint refers to the landlord’s: handling of proposed upgrades to the resident’s property, complaint handling. 25 Mar 2021 No Maladministration Peabody Trust 2018 (202004640) Case 202004640 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for repairs to her door, oven, and balcony. 19 Mar 2021 Mediation Metropolitan Housing Trust Limited (202004494) Case 202004494 · Estate Management The complaint is about the length of time it took to pay compensation to the resident consequent to a complaint … 18 Mar 2021 Partial Maladministration Newlon Housing Trust (201910275) Case 201910275 · Estate Management The complaint is about the landlord’s: response to the resident’s concerns regarding the parking at the property, response to the … 16 Mar 2021 Partial Maladministration Newlon Housing Trust (201900742) Case 201900742 · Old Property Condition categories The complaint is about the landlord’s handling of: 11 Mar 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (202001629) Case 202001629 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: concerns about the condition and suitability of her bathroom; associated … 10 Mar 2021 Reasonable Redress Livv Housing Group (202010618) Case 202010618 · Old Property Condition categories REPORT COMPLAINT 202010618 Knowsley Housing Trust 10 March 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 10 Mar 2021 No Maladministration Metropolitan Housing Trust Limited (202004074) Case 202004074 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about anti-social behaviour (ASB) noise nuisance caused by her … 8 Mar 2021 No Maladministration London & Quadrant Housing Trust (202001649) Case 202001649 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange. 8 Mar 2021 Maladministration Metropolitan Housing Trust Limited (201817108) Case 201817108 The complaint is about the landlord’s complaint handling, specifically, its offer of compensation in recognition of its delay in attending … 8 Mar 2021 Mediation Metropolitan Housing Trust Limited (202006509) Case 202006509 The complaint is about the amount of compensation offered by the landlord. The resident explained that the outstanding issue is … 8 Mar 2021 Partial Maladministration Metropolitan Housing Trust Limited (202006931) Case 202006931 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to the resident’s report about a fault with the boiler. Complaint handling. 8 Mar 2021 Outside Jurisdiction Peabody Trust (202002510) Case 202002510 · Old Complaints Handling categories The complaint is about the terms of a new tenancy agreement offered by the landlord. 4 Mar 2021 Partial Maladministration Metropolitan Housing Trust Limited (202005064) Case 202005064 · Old Property Condition migrated-2025 The complaint is about the landlord’s: response to the resident’s reports of no heating in her property, response to the … 3 Mar 2021 Maladministration Newlon Housing Trust (202009745) Case 202009745 · Old Complaints Handling categories The complaint is about: the landlord not communicating the outcome of a survey at the property to the resident and … 2 Mar 2021 Partial Maladministration Southway Housing Trust (Manchester) Limited (202011705) Case 202011705 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repair work in respect of mould and damp in the resident’s property. … 27 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202003890) Case 202003890 · Estate Management This complaint is about: The landlord’s response to the resident’s reports of issues with parking at this property. The landlord’s … 26 Feb 2021 Partial Maladministration Metropolitan Housing Trust Limited (202000069) Case 202000069 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the resident’s concerns regarding fire safety Response to the resident’s concerns regarding … 26 Feb 2021 Reasonable Redress Peabody Trust (201909073) Case 201909073 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s concerns about how it dealt with an infestation at his … 23 Feb 2021 Partial Maladministration Central and Cecil Housing Trust (202002657) Case 202002657 · Financial The tenant has complained that: The landlord took too long to refund a service charge credit The landlord took too … 23 Feb 2021 Maladministration London & Quadrant Housing Trust (201915921) Case 201915921 · Old Compensation categories REPORT COMPLAINT 201915921 London and Quadrant Housing Trust 23 February 2021 Our approach The Housing Ombudsman’s approach to investigating and … 22 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (201914783) Case 201914783 · Leaseholder The complaint is about the landlord’s response to the resident’s: allegations of not maintaining the drainage system at the property; … 16 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202000180) Case 202000180 · Old Charges categories The complaint is about: the administration of service charges the landlord’s handling of the associated formal complaint. 15 Feb 2021 Partial Maladministration London & Quadrant Housing Trust (202001700) Case 202001700 · Health and Safety (inc. building safety) The complaint is about: The accuracy of the fire safety assessment completed by the landlord in relation to the building … 11 Feb 2021 No Maladministration Cheshire Peaks & Plains Housing Trust (201915731) Case 201915731 · Old Estate Management categories REPORT COMPLAINT 201915731 Cheshire Peaks & Plains Housing Trust 13 November 2020 Our approach The Housing Ombudsman’s approach to investigating … 11 Feb 2021 Maladministration London & Quadrant Housing Trust (202001461) Case 202001461 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s request for information to enable her to complete the sale … 9 Feb 2021 Reasonable Redress Cheshire Peaks & Plains Housing Trust (202004898) Case 202004898 The complaint is about the landlord’s response to a plumbing repair. 8 Feb 2021 Maladministration Newlon Housing Trust (201912566) Case 201912566 · Managing Relations The complaint is about the landlord’s: Response to Government guidance on cladding in relation to the building the resident owns … 5 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202000692) Case 202000692 · Old Home Ownership Issues (not new build) categories The landlord’s response to the resident’s request for maintenance and cyclical works at the property. 5 Feb 2021 Reasonable Redress Peabody Trust 2018 (202002309) Case 202002309 · Old Tenants Behaviour categories REPORT COMPLAINT 202002309 Peabody Trust 2018 5 February 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 4 Feb 2021 Maladministration London & Quadrant Housing Trust (202001175) Case 202001175 · Old Complaints Handling categories The complaint concerns: The landlord’s decision to replace a double-glazed bedroom window, that it had installed at the resident’s property, … 4 Feb 2021 Reasonable Redress Metropolitan Housing Trust Limited (202004538) Case 202004538 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a rotten patio door and damp and mould; … 4 Feb 2021 Maladministration Newlon Housing Trust (202001604) Case 202001604 · Managing Relations The complaint is about the landlord’s decision not to reimburse the resident for water costs she says she incurred as … 2 Feb 2021 Maladministration London & Quadrant Housing Trust (202001937) Case 202001937 · Health and Safety (inc. building safety) The complaint is about the landlord’s: 30 Jan 2021 Mediation Metropolitan Housing Trust Limited (201911461) Case 201911461 · Old Complaints Handling categories REPORT COMPLAINT 201911461 Metropolitan Housing Trust Limited 30 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Jan 2021 Maladministration Peabody Trust (201913961) Case 201913961 · Old Compensation categories REPORT COMPLAINT 201913961 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Reasonable Redress Peabody Trust (202000513) Case 202000513 · Old Tenants Behaviour categories REPORT COMPLAINT 202000513 Peabody Trust 29 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Jan 2021 Outside Jurisdiction Peabody Trust (202001840) Case 202001840 · Managing Relations The resident complains about the level of tenancy support he has received from his support provider. 28 Jan 2021 Reasonable Redress Trafford Housing Trust Limited (201914651) Case 201914651 The complaint is about the landlord’s response to multiple requests for repair works to the resident’s heating system. 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 21 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201916043) Case 201916043 · Old Property Condition categories REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s … 20 Jan 2021 Maladministration London & Quadrant Housing Trust (202000305) Case 202000305 · Old Charges categories The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her … 19 Jan 2021 Outside Jurisdiction Peabody Trust (202007376) Case 202007376 · Old Property Condition migrated-2025 The complaint relates to the landlords handling of a heating dis-repair issue. 18 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (201806741) Case 201806741 · Old Property Condition categories REPORT COMPLAINT 201806741 Metropolitan Housing Trust Limited 18 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …