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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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18 Apr 2023 No Maladministration Aster Group Limited (202214789) Case 202214789 · Occupancy Rights The complaint is about the landlord’s decision not to grant permission for the resident to keep his dog at the … 18 Apr 2023 Maladministration Places for People Group Limited (202118128) Case 202118128 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a number of repairs at the resident’s home. 17 Apr 2023 Maladministration A2Dominion Housing Group Limited (202124090) Case 202124090 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the driveway of the resident’s property. 17 Apr 2023 Reasonable Redress Home Group Limited (202008075) Case 202008075 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about the condition of her neighbour’s garden and foxes … 17 Apr 2023 Reasonable Redress Orbit Group Limited (202201795) Case 202201795 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 14 Apr 2023 No Maladministration Jigsaw Homes Group Limited (202203265) Case 202203265 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to reclassify her property from a three-bedroom to a … 13 Apr 2023 Partial Maladministration The Community Housing Group Limited (202106309) Case 202106309 · Managing Relations The complaint is about the landlord’s response to the resident’s request for the neighbour to store their rubbish bins within … 11 Apr 2023 Partial Maladministration A2Dominion Housing Group Limited (202107587) Case 202107587 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of reports that the resident behaved unacceptably towards its staff. The landlord’s handling … 5 Apr 2023 Partial Maladministration Abri Group Limited (202216490) Case 202216490 · Managing Relations The complaint is about: a proposed 5G installation on a landlord owned building near to the resident’s property, and; the … 4 Apr 2023 Maladministration Orbit Group Limited (202217852) Case 202217852 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to replace the pathway to the property. 3 Apr 2023 Maladministration Southern Housing Group Limited (202204459) Case 202204459 · Managing Relations The complaint is about the landlord’s handling of: The resident’s improvement request. The associated complaint. 31 Mar 2023 Partial Maladministration A2Dominion Housing Group Limited (202002090) Case 202002090 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about: his application to purchase a property through the … 31 Mar 2023 Partial Maladministration Home Group Limited (202126796) Case 202126796 · Financial The resident’s complaint is about: The landlords handling of the resident’s dissatisfaction with the standard of communal cleaning. The landlords … 31 Mar 2023 No Maladministration Muir Group Housing Association Limited (202201833) Case 202201833 · Estate Management The complaint is about: The landlord’s response to a complaint about communal cleaning provision. The landlord not providing a breakdown … 31 Mar 2023 Partial Maladministration The Riverside Group Limited (202206444) Case 202206444 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s noise reports. The landlord’s complaint handling. 30 Mar 2023 Maladministration Southern Housing Group Limited (202211508) Case 202211508 · Estate Management The complaint concerns the landlord’s handling of: The resident’s concerns about parking arrangements at her property and issues with her … 30 Mar 2023 Partial Maladministration The Riverside Group Limited (202111905) Case 202111905 · Financial The complaint is about: The time taken for the landlord to amend the resident’s service charge. The landlord’s complaint handling. 30 Mar 2023 Partial Maladministration Whitefriars Housing Group Limited (202006631) Case 202006631 · ASB/Abuse/Nuisance REPORT COMPLAINT 202006631 Whitefriars Housing Group Limited 30 March 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Mar 2023 Maladministration One Housing Group Limited (202115156) Case 202115156 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of issues with the communal aerial. Concerns about the … 29 Mar 2023 Maladministration The Riverside Group Limited (202012317) Case 202012317 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the reinstatement of the resident’s flat number sign to its original location, … 28 Mar 2023 Partial Maladministration East Midlands Housing Group Limited (202119605) Case 202119605 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of drainage issues at the property, including the length … 28 Mar 2023 Reasonable Redress Southern Housing Group Limited (202205106) Case 202205106 · Moving/Buying/Selling Home The complaint is about the handling of repairs to the property following a leak, the condition of the property when … 24 Mar 2023 Maladministration The Housing Plus Group Limited (202126872) Case 202126872 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 20 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202124746) Case 202124746 · Estate Management This complaint is about the landlord’s handling of items left in the communal areas. 20 Mar 2023 Partial Maladministration Home Group Limited (202114545) Case 202114545 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s response to the resident’s anti-social behaviour reports including concerns about the neighbours’ parking. The related … 20 Mar 2023 Reasonable Redress Longhurst Group Limited (202204944) Case 202204944 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the storage heaters within the … 17 Mar 2023 Reasonable Redress Aster Group Limited (202209004) Case 202209004 · Managing Relations REPORT COMPLAINT 202209004 Aster Housing Group Limited 2 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining … 17 Mar 2023 No Maladministration One Housing Group Limited (202118749) Case 202118749 · Estate Management This complaint is about the resident’s reports of the landlord’s handling of: The level of service charge. The standard of … 15 Mar 2023 Maladministration A2Dominion Housing Group Limited (202105952) Case 202105952 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a leak into the property. Response to the … 13 Mar 2023 Reasonable Redress Anchor Hanover Group (202121516) Case 202121516 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of a notice ordering the resident to not smoke in his property prior … 13 Mar 2023 Reasonable Redress Aster Group Limited (202216405) Case 202216405 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request to have her windows replaced. 13 Mar 2023 Maladministration Southern Housing Group Limited (202016267) Case 202016267 · Managing Relations The complaint is about the landlord’s handing of: Repairs to the resident’s windows. The associated complaint. 12 Mar 2023 Reasonable Redress Grand Union Housing Group Limited (202212586) Case 202212586 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of no heating following the replacement of her boiler. 10 Mar 2023 Maladministration A2Dominion Housing Group Limited (202113836) Case 202113836 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. 10 Mar 2023 No Maladministration A2Dominion Housing Group Limited (202118562) Case 202118562 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to remove the steps at the front of the resident’s building. 10 Mar 2023 Reasonable Redress Gentoo Group Limited (202128308) Case 202128308 · Managing Relations The complaint is about the tone, content and language used in correspondence the residents received from the landlord. 10 Mar 2023 Partial Maladministration Home Group Limited (202123009) Case 202123009 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of anti-social behaviour (ASB); response to the resident’s complaint. 8 Mar 2023 Maladministration The Riverside Group Limited (202209742) Case 202209742 · Managing Relations The landlord’s handling of the plastering repairs to the kitchen and living room celling, and its subsequent offer of compensation. … 7 Mar 2023 No Maladministration The Riverside Group Limited (202121870) Case 202121870 · Managing Relations The complaint is about the landlord’s handling of the consultation process with residents, prior to the 2021 partnership between the … 2 Mar 2023 Partial Maladministration Southern Housing Group Limited (202111826) Case 202111826 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of a leak to the communal area of their … 1 Mar 2023 Partial Maladministration Southern Housing Group Limited (202103252) Case 202103252 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs at the property. Complaint handling. 28 Feb 2023 Partial Maladministration Aster Group Limited (201915243) Case 201915243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports about: the signup process. the condition of the flooring … 28 Feb 2023 Partial Maladministration Jigsaw Homes Group Limited (202204058) Case 202204058 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of antisocial behaviour.(ASB) The resident’s request to install sound-proofing … 28 Feb 2023 Reasonable Redress The Riverside Group Limited (202201403) Case 202201403 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the repairs to the heating and hot water system, and the amount … 27 Feb 2023 Maladministration A2Dominion Housing Group Limited (202120246) Case 202120246 · Managing Relations The complaint is about the landlord’s handling of: repairs to the resident’s bathroom. the resident’s complaint about the repairs. 27 Feb 2023 Maladministration Futures Housing Group Limited (202205122) Case 202205122 · Estate Management The complaint is about the landlord’s handling of: The replacement of the resident’s communal letterboxes. The resident’s complaint. 27 Feb 2023 Partial Maladministration Home Group Limited (202120696) Case 202120696 · Financial The complaint is about the landlord’s handling of: Major works to the property and the necessary decants for the works … 27 Feb 2023 No Maladministration Jigsaw Homes Group Limited (202110298) Case 202110298 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for a transfer due to accessibility needs. 27 Feb 2023 Maladministration Orbit Group Limited (202105165) Case 202105165 · Information and data management This complaint is about the landlord’s: Response to a rat infestation; Complaint handling; Record keeping. 24 Feb 2023 Maladministration Home Group Limited (202203691) Case 202203691 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s boiler. The associated complaint.