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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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24 Feb 2023 No Maladministration The Riverside Group Limited (202204392) Case 202204392 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (ASB) by her neighbour. 22 Feb 2023 Partial Maladministration Anchor Hanover Group (202206059) Case 202206059 · Estate Management The complaint is about the landlord’s: Response to its contracted parking company wrongly issuing parking tickets to the resident. Complaint … 22 Feb 2023 No Maladministration Home Group Limited (202112948) Case 202112948 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). The Ombudsman has also considered … 21 Feb 2023 No Maladministration One Housing Group Limited (202015286) Case 202015286 · Financial The resident’s complaint is about the landlord's handling of repairs to the intercom system, its calculation and administration of the … 20 Feb 2023 No Maladministration Prima Housing Group Limited (202208297) Case 202208297 · Managing Relations The resident has complained about: The landlord’s response to his concerns regarding the energy efficiency of his home. The landlord’s … 17 Feb 2023 Reasonable Redress Platform Housing Group Limited (202116253) Case 202116253 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance and his request for a refund … 17 Feb 2023 Partial Maladministration The Riverside Group Limited (202118590) Case 202118590 · Financial The complaint is about: the level of service charges compared with other properties on the development. the landlord’s response to … 16 Feb 2023 Maladministration Abri Group Limited (202109697) Case 202109697 · Managing Relations The complaint is about: The landlord’s decision to decline the resident’s request to level their garden to make it more … 16 Feb 2023 No Maladministration The Riverside Group Limited (202209646) Case 202209646 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for her shower cubicle to be replaced. 15 Feb 2023 Maladministration Livv Housing Group (202113921) Case 202113921 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports about the condition of her garden; Response to reports … 14 Feb 2023 Outside Jurisdiction One Housing Group Limited (202210259) Case 202210259 · Financial The complaint is about: The response provided on the resident’s request for copies of invoices and receipts from service charges … 13 Feb 2023 Maladministration Southern Housing Group Limited (202115880) Case 202115880 · Managing Relations This complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould; Handling of the residents’ … 13 Feb 2023 Partial Maladministration The Riverside Group Limited (202126771) Case 202126771 · Financial The complaint is about: The landlord’s response to the resident’s concerns about increases to the service charges for the 2021/22 … 10 Feb 2023 Partial Maladministration Abri Group Limited (202124340) Case 202124340 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that she was allocated the wrong property; handling of … 8 Feb 2023 Maladministration Places for People Group Limited (202213764) Case 202213764 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for her kitchen to be replaced due to damp … 7 Feb 2023 Reasonable Redress Home Group Limited (202202705) Case 202202705 · Financial The complaint is about the landlord’s response to the resident’s: reports of damage to hall carpet caused by a previous … 6 Feb 2023 No Maladministration Orbit Group Limited (202012257) Case 202012257 · Financial The complaint is about: The landlord’s response to the resident’s request for an increase in her disturbance payment and reimbursement … 3 Feb 2023 Partial Maladministration Abri Group Limited (202015303) Case 202015303 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and her request for compensation. The … 2 Feb 2023 Maladministration Platform Housing Group Limited (202204721) Case 202204721 · Old Property Condition migrated-2025 The complaint concerns the landlord’s handling of repairs to the resident’s bathroom skirting board, bathroom door, bathroom cupboard flooring, a … 2 Feb 2023 Partial Maladministration The Riverside Group Limited (202115892) Case 202115892 · Estate Management The complaint is about the landlord’s: Handling of fire safety works. Response to the resident’s concerns about the condition of … 1 Feb 2023 Maladministration Home Group Limited (202213632) Case 202213632 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in the outhouse/utility room of … 1 Feb 2023 No Maladministration Wythenshawe Community Housing Group Limited (202012877) Case 202012877 · Estate Management The complaint is about the landlord’s handling of: The level and standard of cleaning services at the resident’s property, including … 31 Jan 2023 Maladministration Abri Group Limited (202105835) Case 202105835 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould. Complaint handling. 31 Jan 2023 No Maladministration Platform Housing Group Limited (202216358) Case 202216358 · Estate Management This complaint is about the landlord’s request that the resident remove her belongings from the communal areas of her building. 30 Jan 2023 Partial Maladministration A2Dominion Housing Group Limited (202111916) Case 202111916 · Managing Relations The complaint is about: The landlord’s handling of repairs to the resident’s toilet. The landlord’s response to the resident’s reports … 30 Jan 2023 Partial Maladministration Places for People Group Limited (202122124) Case 202122124 · Estate Management The complaint is about the landlord’s: Offer of reimbursement (amount) to the resident for the service charge of the communal … 30 Jan 2023 Reasonable Redress Platform Housing Group Limited (202015316) Case 202015316 · Financial The complaint is about: The landlord’s response to the resident’s request for information about the 2019/20 service charges. The level … 27 Jan 2023 Maladministration The Riverside Group Limited (202208737) Case 202208737 · Managing Relations The complaint is about: The landlord’s response to the resident’s request that his kitchen, kitchen door, windows, external doors and … 26 Jan 2023 Partial Maladministration Anchor Hanover Group (202017364) Case 202017364 · Financial The complaint is about: The landlord’s response to concerns about the suitability of the resident’s former property. The landlord’s refusal … 26 Jan 2023 Reasonable Redress The Riverside Group Limited (202216106) Case 202216106 · Financial The complaint is about the level of compensation the landlord has offered for damage caused by its contractor to the … 25 Jan 2023 Reasonable Redress The Riverside Group Limited (202207502) Case 202207502 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports of poor quality work and damage caused by contractors … 23 Jan 2023 Maladministration Settle Group (202208571) Case 202208571 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of defects in his property including the length of … 20 Jan 2023 Partial Maladministration Anchor Hanover Group (202210252) Case 202210252 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns about the hedge at the rear of her property. … 20 Jan 2023 Maladministration The Riverside Group Limited (202208873) Case 202208873 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports about her fence. 17 Jan 2023 Partial Maladministration Platform Housing Group Limited (202114713) Case 202114713 · Managing Relations The complaint is about the landlord’s: handling of the kitchen replacement. handling of repairs to the toilet flush. response to … 16 Jan 2023 Maladministration The Riverside Group Limited (202210893) Case 202210893 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the gable end of the resident’s property. 14 Jan 2023 Maladministration Walsall Housing Group Limited (202203203) Case 202203203 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Response to reports of a leak from the property above. Handling of the associated … 12 Jan 2023 Maladministration Anchor Hanover Group (202118688) Case 202118688 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bathroom and the level of compensation offered. 12 Jan 2023 Partial Maladministration Southern Housing Group Limited (202204844) Case 202204844 · ASB/Abuse/Nuisance The complaint concerns how the landlord handled: The resident’s reports of fly tipping and rubbish being dumped at the rear … 12 Jan 2023 Maladministration Southern Housing Group Limited (202206100) Case 202206100 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports of no heating and hot water in the property. … 11 Jan 2023 Maladministration A2Dominion Housing Group Limited (202121643) Case 202121643 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs to her roof and associated remedial work. … 10 Jan 2023 Reasonable Redress Orbit Group Limited (202211662) Case 202211662 · Estate Management The complaint is about the landlord’s response to the resident’s reports of broken fence posts. 9 Jan 2023 Reasonable Redress A2Dominion Housing Group Limited (202126368) Case 202126368 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s rehousing request. 6 Jan 2023 Maladministration Orbit Group Limited (202109503) Case 202109503 · Managing Relations REPORT COMPLAINT 202109503 Orbit Group Limited 6 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 3 Jan 2023 No Maladministration A2Dominion Housing Group Limited (202127225) Case 202127225 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s application for medical priority. 3 Jan 2023 Maladministration The Riverside Group Limited (202207613) Case 202207613 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding his door, and his subsequent request to be … 23 Dec 2022 Maladministration East Midlands Housing Group Limited (202201886) Case 202201886 · Managing Relations The complaint is about the landlord’s handling of: The resident’s requests for it to replace her flooring, and the quality … 23 Dec 2022 Partial Maladministration Platform Housing Group Limited (202117760) Case 202117760 · Financial The complaint is about the landlord’s handling of: The resident’s request for service charge information. The resident’s reports that they … 20 Dec 2022 Maladministration East Midlands Housing Group Limited (202121983) Case 202121983 · Old Property Condition migrated-2025 REPORT COMPLAINT 202121983 East Midlands Housing Group Limited 13 June 2023 Our approach The Housing Ombudsman’s approach to investigating and … 19 Dec 2022 Partial Maladministration Flagship Housing Group Limited (202014892) Case 202014892 · Estate Management The resident complains about: the landlord’s handling of the removal of her car; the landlord’s handling of her subsequent formal …