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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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22 Nov 2022 No Maladministration Ipswich Borough Council (202118420) Case 202118420 · Moving/Buying/Selling Home The resident complains about the condition of the property upon assignment by mutual exchange. This resident has also complaint about … 21 Nov 2022 Maladministration London Borough of Ealing (202120125) Case 202120125 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to various repairs raised by the resident. 21 Nov 2022 Maladministration London Borough of Hackney (202106968) Case 202106968 · Financial The complaint is about the landlord’s: Response to queries about the resident’s service charge account and its decision to initiate … 18 Nov 2022 Maladministration London Borough of Barking and Dagenham (202005383) Case 202005383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports concerning antisocial behaviour (ASB). 15 Nov 2022 Maladministration Waverley Borough Council (202205045) Case 202205045 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak at the resident’s home, and its response to his request … 14 Nov 2022 Reasonable Redress London Borough of Croydon (202016200) Case 202016200 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property following damage caused by leaks from the … 10 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115830) Case 202115830 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of a gas safety inspection at the resident’s property. The landlord’s handling of … 7 Nov 2022 Maladministration Redditch Borough Council (202102751) Case 202102751 · Managing Relations The complaint is about the landlord’s handling of: Ensuring energy efficiency at the property, including rendering works, loft insulation works … 4 Nov 2022 Maladministration London Borough of Ealing (202113706) Case 202113706 · Occupancy Rights The complaint is about the landlord’s handling of the leaseholder’s request to be allocated a shed based on their understanding … 3 Nov 2022 No Maladministration Brentwood Borough Council (202013898) Case 202013898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for: Adaptations to the property. Removal of garden debris. 3 Nov 2022 Maladministration Haringey London Borough Council (202202745) Case 202202745 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 28 Oct 2022 No Maladministration Haringey London Borough Council (202116739) Case 202116739 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s reports about: The major works at her property. Her decant … 28 Oct 2022 Maladministration Hinckley and Bosworth Borough Council (202109753) Case 202109753 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns regarding: the boundary between his and his neighbour’s gardens; … 28 Oct 2022 No Maladministration Rochdale Boroughwide Housing Limited (202205649) Case 202205649 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: a missed repairs appointment; the conduct of a … 27 Oct 2022 Maladministration Brentwood Borough Council (202203645) Case 202203645 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for a kitchen replacement. 25 Oct 2022 Reasonable Redress Royal Borough of Kensington and Chelsea (202204847) Case 202204847 · Estate Management The complaint is about the landlord’s response to the resident’s reports of noise disturbance from communal water tank pipes. 21 Oct 2022 Partial Maladministration Haringey London Borough Council (202119223) Case 202119223 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of repair issues with her rear gate and her … 18 Oct 2022 Maladministration London Borough of Barnet (202106502) Case 202106502 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of repairs following her reports of concerns about structural and related issues … 17 Oct 2022 Maladministration Slough Borough Council (202111254) Case 202111254 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of a leak from his roof; the resident’s reports … 16 Oct 2022 Reasonable Redress London Borough of Hounslow (202128145) Case 202128145 · Old Property Condition migrated-2025 The complaint is about landlord's handling of the resident’s reports of a leak in her bedroom and bathroom. 13 Oct 2022 No Maladministration Crawley Borough Council (202201938) Case 202201938 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s concerns that a sensitive let was not enforced. The landlord’s … 9 Oct 2022 Maladministration Haringey London Borough Council (202201601) Case 202201601 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the replacement of the resident’s back door. 6 Oct 2022 Maladministration Royal Borough Of Greenwich (202123777) Case 202123777 · Managing Relations REPORT COMPLAINT 202123777 Greenwich Council 6 October 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 5 Oct 2022 Maladministration Dacorum Borough Council (202121576) Case 202121576 · Managing Relations The complaint is about the landlords handling of: Repairs to the rear-door and kitchen window. Repairs to the front door. … 5 Oct 2022 No Maladministration Royal Borough of Kensington and Chelsea (202010924) Case 202010924 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of damp and mould in the property including the resident’s reports of damage … 4 Oct 2022 No Maladministration London Borough of Hackney (202102823) Case 202102823 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about windows being renewed during Covid-19 lockdown. 30 Sep 2022 Maladministration Chesterfield Borough Council (202005710) Case 202005710 · Managing Relations REPORT COMPLAINT 202005710 Chesterfield Borough Council 29 September 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2022 Partial Maladministration London Borough of Ealing (202103780) Case 202103780 · ASB/Abuse/Nuisance The complaint was about: The landlord’s response to the resident’s reports of remedial works following a leak to the boiler. … 30 Sep 2022 No Maladministration Rochdale Boroughwide Housing Limited (202201992) Case 202201992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to reports of repairs to the resident’s heating system and her subsequent request … 29 Sep 2022 Maladministration London Borough of Hackney (202111008) Case 202111008 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about noise and carbon monoxide (CO) levels as well … 28 Sep 2022 Maladministration Basildon Borough Council (202203138) Case 202203138 · Managing Relations The complaint is about: The landlord’s response to the resident’s request to repair or replace the guttering at the property. … 28 Sep 2022 Maladministration Crawley Borough Council (202200784) Case 202200784 · Managing Relations The complaint is about the landlord’s handling of: Repairs needed to the extractor fan and ceiling in the resident’s bathroom. … 20 Sep 2022 Maladministration Basildon Borough Council (202125438) Case 202125438 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s flooring following a flood. The associated complaint. 16 Sep 2022 Maladministration London Borough of Hounslow (202201697) Case 202201697 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damp in his living room. 15 Sep 2022 Maladministration London Borough of Hackney (202128440) Case 202128440 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports that the property did not meet the landlord’s lettable … 15 Sep 2022 Maladministration London Borough of Hackney (202201032) Case 202201032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of the loss of his heating and hot water. 14 Sep 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202121850) Case 202121850 · Old Property Condition migrated-2025 The resident complains about the landlord’s handling of: 12 Sep 2022 Partial Maladministration Royal Borough Of Greenwich (202200574) Case 202200574 · Estate Management The complaint is about: 9 Sep 2022 Maladministration Colchester Borough Council (202119755) Case 202119755 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of defective guttering causing a leak into her property. 5 Sep 2022 Partial Maladministration London Borough of Hackney (201715166) Case 201715166 · Managing Relations The resident’s complaint is about the landlord’s handling of repairs and his complaint. 5 Sep 2022 No Maladministration Wokingham Borough Council (202108469) Case 202108469 · Managing Relations The complaint is about the tone and content of the landlord’s warning letter to the resident, and an associated email. 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance … 1 Sep 2022 Partial Maladministration Eastbourne Borough Council (202112042) Case 202112042 · Managing Relations The complaint is about: The landlord’s handling of repairs to the guttering at the resident’s property and its response to … 31 Aug 2022 Maladministration Basildon Borough Council (202107854) Case 202107854 · Managing Relations The complaint is about the landlord’s response to the resident’s reports about: taps not being fitted correctly. roof and gutter … 31 Aug 2022 Maladministration Dudley Metropolitan Borough Council (202005287) Case 202005287 · Estate Management The complaint is about the landlord’s response to the resident’s: reports of various repairs in the property. reports about a … 31 Aug 2022 No Maladministration Royal Borough of Kensington and Chelsea (202120109) Case 202120109 · Financial The complaint is about the landlord's response to the resident’s queries about rent arrears on her account. 26 Aug 2022 No Maladministration Dartford Borough Council (202108863) Case 202108863 · Financial Complaint is about the landlord’s decision to recharge the resident for proposed works to a shed roof. 25 Aug 2022 No Maladministration Haringey London Borough Council (202128345) Case 202128345 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s bedroom window and balcony door due to leaks