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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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27 Feb 2023 Maladministration Gateshead Metropolitan Borough Council (202126868) Case 202126868 · Estate Management The complaint concerns: The landlord’s response to the resident’s request for remedial action to be carried out to trees overhanging … 27 Feb 2023 No Maladministration Gateshead Metropolitan Borough Council (202212658) Case 202212658 · Old Property Condition migrated-2025 The complaint is about: The delays in the rewiring of the resident’s property The landlord’s decision to not renew the … 27 Feb 2023 Maladministration London Borough of Enfield (202122007) Case 202122007 · Old Property Condition migrated-2025 The resident complained about the landlord's handling of works in response to her reports of damp and mould in the … 27 Feb 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202116667) Case 202116667 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s reports of damage to his mirror. The landlord’s response to … 24 Feb 2023 Maladministration Welwyn Hatfield Borough Council (202204677) Case 202204677 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of a boiler leak. Complaint handling. 21 Feb 2023 Maladministration Oadby and Wigston Borough Council (202202740) Case 202202740 · Financial The complaint is about the landlord’s response to the leaseholder’s request for a refund of service charges for communal cleaning … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 20 Feb 2023 Partial Maladministration Brentwood Borough Council (202203731) Case 202203731 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports that her neighbour had removed her washing line from … 15 Feb 2023 Maladministration London Borough of Barking and Dagenham (202210149) Case 202210149 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a communal repair, her associated health and safety … 15 Feb 2023 Maladministration Royal Borough of Kensington and Chelsea (202210570) Case 202210570 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repair works following the resident's reports of a leak from the above … 15 Feb 2023 No Maladministration Swindon Borough Council (202213848) Case 202213848 · Managing Relations The complaint is about the landlord’s handling of the resident’s allegations that its operative damaged her fence. 10 Feb 2023 Reasonable Redress Royal Borough of Kensington and Chelsea (202117496) Case 202117496 · Old Property Condition migrated-2025 The complaint is about the time the landlord had taken to complete the void works to the resident’s property and … 9 Feb 2023 Partial Maladministration Melton Borough Council (202125091) Case 202125091 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The delays to repair the resident’s front and back doors. The resident’s … 9 Feb 2023 No Maladministration Royal Borough of Kensington and Chelsea (202119574) Case 202119574 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s security concerns for the building. 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 3 Feb 2023 Maladministration Rochdale Boroughwide Housing Limited (202119072) Case 202119072 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports concerning damp and mould in the property. The Ombudsman … 30 Jan 2023 Reasonable Redress Rochdale Boroughwide Housing Limited (202206340) Case 202206340 · Financial The complaint is about 30 Jan 2023 Partial Maladministration Royal Borough of Kensington and Chelsea (202110067) Case 202110067 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns regarding the standard of caretaking. The landlord’s response to … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 24 Jan 2023 Partial Maladministration London Borough of Hounslow (202206213) Case 202206213 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the ventilation system in the resident’s bathroom. Response to the … 23 Jan 2023 Maladministration Royal Borough Of Greenwich (202121873) Case 202121873 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s complaints of gaps between the concrete floor and skirting boards … 20 Jan 2023 No Maladministration London Borough of Ealing (202014662) Case 202014662 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord's handling of his complaints of Anti Social Behaviour (“ASB”) by neighbours and the … 19 Jan 2023 Maladministration London Borough of Croydon (202117164) Case 202117164 · Managing Relations The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint … 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 17 Jan 2023 Maladministration Haringey London Borough Council (202205995) Case 202205995 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled works to rectify damp and mould in the resident's property. 17 Jan 2023 Maladministration Sandwell Metropolitan Borough Council (202204475) Case 202204475 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that its contractor damaged her kitchen flooring. 11 Jan 2023 Partial Maladministration London Borough of Ealing (202004589) Case 202004589 · Financial REPORT COMPLAINT 202004589 Ealing Council 11 January 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 10 Jan 2023 Maladministration Haringey London Borough Council (202202708) Case 202202708 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the complainant’s concerns regarding fire safety works at her property and communal … 10 Jan 2023 Maladministration Haringey London Borough Council (202210235) Case 202210235 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs to her fence. 6 Jan 2023 Partial Maladministration Dudley Metropolitan Borough Council (202125324) Case 202125324 · Financial The complaint is about the landlord’s: Decision to recharge the resident for a door replacement. Handling of the resident’s complaint. 21 Dec 2022 Maladministration Royal Borough of Kensington and Chelsea (202200791) Case 202200791 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak at his property. The resident's … 19 Dec 2022 Partial Maladministration Sandwell Metropolitan Borough Council (201913046) Case 201913046 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s antisocial behaviour (ASB) case. Response to reports that the fence … 16 Dec 2022 Partial Maladministration Haringey London Borough Council (202112771) Case 202112771 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the residents’ reports of: asbestos in the property. the air quality and … 15 Dec 2022 No Maladministration Rochdale Boroughwide Housing Limited (202121470) Case 202121470 · Managing Relations This complaint is about the landlord’s: handling of a rodent infestation; complaint handling. 14 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202205227) Case 202205227 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by her neighbours and their … 12 Dec 2022 Reasonable Redress Castle Point Borough Council (202203862) Case 202203862 · Estate Management The complaint is about the landlord’s response to the resident’s reports of theft and his request to install CCTV equipment … 10 Dec 2022 Maladministration Basildon Borough Council (202112531) Case 202112531 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s window, roof, brickwork, and balcony. 8 Dec 2022 No Maladministration Barnsley Metropolitan Borough Council (202126833) Case 202126833 · Estate Management The complaint is about the landlord’s decision to remove trees from a garden area outside the resident’s property. 8 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202113713) Case 202113713 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about drainage issues and damage caused to her property. 8 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202207288) Case 202207288 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Response to reports of leaks … 8 Dec 2022 Maladministration Tamworth Borough Council (202128565) Case 202128565 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s request for compensation following missed contractor appointments. 6 Dec 2022 Partial Maladministration Rochdale Boroughwide Housing Limited (202208649) Case 202208649 · Managing Relations The complaint is about the landlord’s: decision to recharge the resident for the front door lock replacement. Record keeping in … 2 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202122922) Case 202122922 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s concerns about noise from a vacant flat above her, including … 1 Dec 2022 Maladministration Rochdale Boroughwide Housing Limited (202207014) Case 202207014 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report that her fence had collapsed. 30 Nov 2022 Maladministration London Borough of Hackney (202114761) Case 202114761 · Old Property Condition migrated-2025 REPORT COMPLAINT 202114761 Hackney Council 30 November 2022 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 29 Nov 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202115157) Case 202115157 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance. The resident’s request for a management … 28 Nov 2022 No Maladministration London Borough of Redbridge (202106556) Case 202106556 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. The conduct of its staff. 28 Nov 2022 Maladministration London Borough of Redbridge (202207531) Case 202207531 · Old Property Condition migrated-2025 The complaint is about: The landlord's handling of repairs to resident's roof. The landlord handling of repairs to the resident’s … 28 Nov 2022 Maladministration Sandwell Metropolitan Borough Council (202107285) Case 202107285 · Old Property Condition migrated-2025 The complaint is about the way the landlord dealt with plastering works and other repairs to the resident’s home. 28 Nov 2022 No Maladministration Tamworth Borough Council (202207084) Case 202207084 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request for its debris removal recharge to her after she …