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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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3 May 2022 No Maladministration London Borough of Hillingdon (202104614) Case 202104614 · Estate Management The complaint is about the landlord’s replacement of lighting in the area around the resident’s property and the effect this … 27 Apr 2022 Maladministration Basildon Borough Council (202010721) Case 202010721 · Old Property Condition migrated-2025 The complaint is about the landlords handling of repairs to a broken skylight following a storm in January 2020. 26 Apr 2022 No Maladministration Gateshead Metropolitan Borough Council (202004688) Case 202004688 · ASB/Abuse/Nuisance The resident complaint is about the landlord’s handling of reports of anti social behaviour (“ASB”) by a neighbour and its … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202010302) Case 202010302 · Moving/Buying/Selling Home The complaint is about the landlord's response to: Outstanding repairs. Time taken to be decanted. Overcrowding in the property. The … 22 Apr 2022 Partial Maladministration London Borough of Croydon (202017495) Case 202017495 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB). The landlord’s handling of the … 22 Apr 2022 No Maladministration Sandwell Metropolitan Borough Council (202110281) Case 202110281 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of damp and mould in her property. The associated … 21 Apr 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202100841) Case 202100841 · ASB/Abuse/Nuisance The resident’s complaint is that the landlord has not taken appropriate steps in response to her complaint of antisocial behaviour … 20 Apr 2022 No Maladministration Rochdale Boroughwide Housing Limited (202117300) Case 202117300 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 19 Apr 2022 Reasonable Redress Crawley Borough Council (202113941) Case 202113941 · Financial The complaint concerns the landlord’s decision to recharge the resident for repairs following a flood in her property. 19 Apr 2022 No Maladministration Rotherham Metropolitan Borough Council (202100671) Case 202100671 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request to extend or reconfigure the kitchen in her property. 12 Apr 2022 Partial Maladministration Gravesham Borough Council (202113158) Case 202113158 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of Anti-Social Behaviour (ASB) by her neighbour. The landlord’s … 6 Apr 2022 Outside Jurisdiction Guildford Borough Council (202123338) Case 202123338 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of reports of unacceptable behaviour made against the resident. 6 Apr 2022 No Maladministration Slough Borough Council (202104296) Case 202104296 · Financial The complaint is about the landlord’s administration of the resident’s rent account. 31 Mar 2022 No Maladministration Royal Borough of Kensington and Chelsea (202102981) Case 202102981 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns that the communal fire doors are not fit for … 29 Mar 2022 Partial Maladministration Haringey London Borough Council (202112349) Case 202112349 · Managing Relations The complaint is about: The landlord’s response to a leak that occurred during works to the resident’s kitchen. The landlord’s … 29 Mar 2022 Maladministration Rochdale Boroughwide Housing Limited (202017037) Case 202017037 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident's reports of anti-social behaviour (ASB) by a neighbour. 28 Mar 2022 Maladministration Swindon Borough Council (202119090) Case 202119090 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in response to the resident’s complaint about the … 23 Mar 2022 Partial Maladministration London Borough of Hillingdon (202102461) Case 202102461 · Estate Management This complaint is about the landlord’s handling of: the resident’s report of repairs needed to communal gutters; the resident’s report … 22 Mar 2022 Partial Maladministration Royal Borough Of Greenwich (202105403) Case 202105403 · ASB/Abuse/Nuisance The complaint is about: the landlord’s response to the resident’s reports of anti-social behaviour (ASB). the landlord’s response to the … 21 Mar 2022 No Maladministration Runnymede Borough Council (202102366) Case 202102366 · Old Property Condition migrated-2025 This complaint is about the landlord's decision to refuse the resident’s request for a stairlift in her property. 18 Mar 2022 Maladministration Royal Borough Of Greenwich (202012334) Case 202012334 · Managing Relations This complaint is about: the level of redress the landlord offered in respect of its acknowledged delays and failures while … 15 Mar 2022 No Maladministration Nuneaton and Bedworth Borough Council (202114352) Case 202114352 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding grounds maintenance. 15 Mar 2022 No Maladministration Rochdale Boroughwide Housing Limited (202114274) Case 202114274 · Estate Management The complaint is about the landlord’s response to the resident’s request for repairs to her driveway. 11 Mar 2022 No Maladministration Dudley Metropolitan Borough Council (202118269) Case 202118269 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of badgers in her garden. 3 Mar 2022 Outside Jurisdiction London Borough of Redbridge (202116033) Case 202116033 · Managing Relations The complaint concerns: 28 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202104684) Case 202104684 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water damage in the resident’s property. 28 Feb 2022 Maladministration Royal Borough of Kensington and Chelsea (202112145) Case 202112145 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s report of a flood at his property. 28 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202118063) Case 202118063 · Estate Management This complaint is about the landlord’s response to an incident where the resident was trapped in the communal lift. 25 Feb 2022 Maladministration London Borough of Hillingdon (202109796) Case 202109796 · Estate Management The complaint is about the landlord’s handling of: exterior repairs to the guttering at the resident’s property. the associated complaint. 22 Feb 2022 Partial Maladministration Nuneaton and Bedworth Borough Council (202011526) Case 202011526 · Old Property Condition migrated-2025 This complaint is about: The landlord’s response to the resident’s reports of water and vegetation ingress at the property’s garage … 17 Feb 2022 No Maladministration Runnymede Borough Council (202107057) Case 202107057 · Moving/Buying/Selling Home The complaint is about: the landlord’s refusal of the resident’s mutual exchange application and; the landlord’s response to the resident’s … 17 Feb 2022 No Maladministration Swindon Borough Council (202108577) Case 202108577 · Managing Relations The complaint is about the landlord’s handling of concerns raised by the resident regarding changes made to its sheltered housing … 16 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202017219) Case 202017219 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the condition of the property. 8 Feb 2022 Partial Maladministration Royal Borough of Kensington and Chelsea (202012978) Case 202012978 · Managing Relations The complaint is about: The resident’s assertion that he sustained physical injuries as a result of the removal of facilities. … 4 Feb 2022 No Maladministration Rochdale Boroughwide Housing Limited (202107363) Case 202107363 · Estate Management The complaint is about the landlord’s response to the resident’s: request for a refund of his service charges. concerns about … 4 Feb 2022 No Maladministration Royal Borough of Kensington and Chelsea (202105213) Case 202105213 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of fly-tipping and personal items left in the communal … 3 Feb 2022 No Maladministration Gosport Borough Council (202017234) Case 202017234 · Managing Relations The complaint is about the landlord’s handling of the disposal of items in the resident’s property following her death. 31 Jan 2022 Partial Maladministration London Borough of Hounslow (202007782) Case 202007782 · Old Property Condition migrated-2025 The complaint concerns: The landlord's handling of the resident’s requests to resolve a leak from a neighbouring property. The landlord’s … 27 Jan 2022 No Maladministration Bournemouth Borough Council (202017558) Case 202017558 · ASB/Abuse/Nuisance The complaint concerns; The landlord’s handling of antisocial behaviour reports (ASB). How the landlord has handled the resident’s concerns regarding … 26 Jan 2022 No Maladministration Great Yarmouth Borough Council (202103099) Case 202103099 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about non-residents causing anti-social behaviour (ASB) in communal areas … 21 Jan 2022 No Maladministration Broxtowe Borough Council (202017004) Case 202017004 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of flooding to his property. 21 Jan 2022 No Maladministration Crawley Borough Council (202103813) Case 202103813 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from neighbouring properties, particularly with regards … 21 Jan 2022 No Maladministration Taunton Deane Borough Council (202014914) Case 202014914 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs reports. The property condition and level of checks … 17 Jan 2022 No Maladministration Charnwood Borough Council (202014424) Case 202014424 · Financial The complaint is about: How the landlord handled the resident’s concerns regarding the condition of the property when it was … 10 Jan 2022 Partial Maladministration Dudley Metropolitan Borough Council (202008452) Case 202008452 · Financial This complaint is about: 7 Jan 2022 Reasonable Redress Basildon Borough Council (202108992) Case 202108992 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a water leak affecting her property. 5 Jan 2022 No Maladministration Rochdale Boroughwide Housing Limited (202113620) Case 202113620 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of Anti-Social Behaviour (ASB). 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 24 Dec 2021 Partial Maladministration London Borough of Redbridge (202109202) Case 202109202 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to be decanted or compensated during repairs to the … 23 Dec 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202011133) Case 202011133 · Managing Relations This complaint is about: