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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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28 Apr 2023 Outside Jurisdiction Wigan Metropolitan Borough Council (202014943) Case 202014943 · ASB/Abuse/Nuisance The complaint is about: The landlord’s application to court for an injunction following reports of Anti-Social Behaviour made against the … 27 Apr 2023 No Maladministration Haringey London Borough Council (202110720) Case 202110720 · Financial The complaint is about: The landlord’s communication with the leaseholder about its insurance cover. The landlord’s response to the leaseholder’s … 27 Apr 2023 Maladministration Reading Borough Council (202104235) Case 202104235 · Managing Relations The complaint concerns the landlord’s: Handling of reports of damp, mould, and condensation affecting the property. Complaint handling. 27 Apr 2023 Maladministration Wigan Metropolitan Borough Council (202210202) Case 202210202 · Managing Relations REPORT COMPLAINT 202210202 Wigan Metropolitan Borough Council 27 April 2023 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Apr 2023 Maladministration Dacorum Borough Council (202203963) Case 202203963 · Managing Relations This complaint concerns: The landlord’s handling of the resident’s reports of water ingress in the storage area located in the … 26 Apr 2023 Maladministration Royal Borough Of Greenwich (202212417) Case 202212417 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s request to get a new front door. Complaint handling. 25 Apr 2023 Maladministration Haringey London Borough Council (202200748) Case 202200748 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of a leak and mould in the property. The … 25 Apr 2023 Maladministration Haringey London Borough Council (202218553) Case 202218553 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of water ingress which led to damp and mould … 24 Apr 2023 No Maladministration Welwyn Hatfield Borough Council (202120726) Case 202120726 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to allegations of anti-social behaviour (ASB) made about the resident by her neighbour. … 21 Apr 2023 Maladministration Royal Borough Of Greenwich (202215160) Case 202215160 · Information and data management The complaint concerns: The landlord’s response to issues with damp and mould, following wastewater leaks at the resident’s home. The … 20 Apr 2023 Maladministration Haringey London Borough Council (202120060) Case 202120060 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repair issues in the property. The Ombudsman has … 20 Apr 2023 Reasonable Redress London Borough of Hillingdon (202105216) Case 202105216 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s boiler. 17 Apr 2023 Partial Maladministration London Borough of Hillingdon (202010313) Case 202010313 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of poor staff conduct. Medical evidence to support the … 13 Apr 2023 Partial Maladministration Haringey London Borough Council (202123855) Case 202123855 · Financial The complaint is about: The repairs service provided by the landlord following a burst pipe in the property. The suitability … 11 Apr 2023 Partial Maladministration London Borough of Redbridge (202120423) Case 202120423 · Old Property Condition migrated-2025 The complaint is about: The landlord’s response to the resident’s request to extend her property. The landlord’s decision to refuse … 5 Apr 2023 Maladministration London Borough of Brent (202121420) Case 202121420 · Financial The complaint is about the landlord’s handling of the resident’s request to be compensated for damages from a water leak … 4 Apr 2023 No Maladministration High Peak Borough Council (202205626) Case 202205626 · ASB/Abuse/Nuisance The complaint is about: The landlord’s decision to send a letter to the resident about his behaviour and handling of … 3 Apr 2023 Maladministration Sandwell Metropolitan Borough Council (202117544) Case 202117544 · ASB/Abuse/Nuisance This complaint is about the landlord's: Response to the resident’s reports of ASB by his neighbours. Response to the resident’s … 31 Mar 2023 Maladministration Haringey London Borough Council (202124402) Case 202124402 · Managing Relations The complaint is regarding the landlord’s: Handling of the resident’s reports of a leak in the property. Response to the … 31 Mar 2023 Maladministration Haringey London Borough Council (202200806) Case 202200806 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The Ombudsman has considered the … 31 Mar 2023 Severe Maladministration London Borough of Hackney (202121187) Case 202121187 · Old Property Condition migrated-2025 The complaint is about the landlord's response to the resident’s reports of an ongoing roof leak. 30 Mar 2023 Maladministration London Borough of Enfield (202122495) Case 202122495 · Managing Relations The complaint is about: The landlord’s handling of a leak to the resident’s property, its lack of maintenance to the … 30 Mar 2023 Maladministration Royal Borough of Kensington and Chelsea (202203772) Case 202203772 · ASB/Abuse/Nuisance The resident has complained about being placed on the landlord’s restrictions list and its handling of communications on the issue. 29 Mar 2023 Severe Maladministration Waverley Borough Council (202213384) Case 202213384 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord's handling of disability adaptations to the resident’s property. 28 Mar 2023 Partial Maladministration Haringey London Borough Council (202100791) Case 202100791 · Financial The complaint is about the landlord’s: Response to and handling of a leak into the resident’s property. Handling of the … 28 Mar 2023 Maladministration Haringey London Borough Council (202114445) Case 202114445 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling in respect to fire safety, including delays in identified works to replace the … 28 Mar 2023 Maladministration Haringey London Borough Council (202118032) Case 202118032 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of allegations which it said led it to decide not to carry out … 28 Mar 2023 Maladministration London Borough of Brent (202203555) Case 202203555 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 28 Mar 2023 Maladministration Woking Borough Council (202104548) Case 202104548 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s concerns about the condition of her kitchen. Complaint handling. 27 Mar 2023 Partial Maladministration London Borough of Newham (202210318) Case 202210318 · Managing Relations The complaint is about the landlord's: Handling of adaptation works carried out to the resident’s bathroom. Response to the resident’s … 24 Mar 2023 No Maladministration London Borough of Brent (202203503) Case 202203503 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vibration and humming in her home. 24 Mar 2023 No Maladministration London Borough of Hackney (202209118) Case 202209118 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of remedial works following a wet room leak. 22 Mar 2023 Maladministration London Borough of Ealing (202203016) Case 202203016 · Managing Relations This complaint is about: The landlord’s handling of repairs to the resident’s home following repeated floods. The landlord’s handling of … 22 Mar 2023 Maladministration Royal Borough Of Greenwich (202103221) Case 202103221 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a water leak into his property. The associated … 20 Mar 2023 Reasonable Redress Barnsley Metropolitan Borough Council (202216500) Case 202216500 · Old Property Condition migrated-2025 The complaint concerns the level of compensation offered by the landlord following a water leak in the resident’s property. 20 Mar 2023 Severe Maladministration Haringey London Borough Council (202120409) Case 202120409 · Managing Relations The complaint was about: The landlord’s response to the resident’s reports of damp, cracks in the brickwork, wiring, and the … 17 Mar 2023 Reasonable Redress Haringey London Borough Council (202211723) Case 202211723 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repair jobs, specifically concerning appointments and the level of service provided. 17 Mar 2023 Partial Maladministration Reading Borough Council (202120998) Case 202120998 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about ad-hoc visits and the conduct of a member … 17 Mar 2023 Maladministration Sandwell Metropolitan Borough Council (202108283) Case 202108283 · Information and data management The complaint is about the landlord’s: response to the resident’s reports about a leak in the property; complaints handling; record … 15 Mar 2023 Partial Maladministration London Borough of Hounslow (202120565) Case 202120565 · Managing Relations The complaint concerns: How the landlord handled the replacement of the boiler in the resident’s property. The associated formal complaint … 14 Mar 2023 Maladministration Haringey London Borough Council (202120299) Case 202120299 · Managing Relations The complaint concerns: The landlord's handling of remedial works to the resident's property following a leak. The Ombudsman has also … 14 Mar 2023 Maladministration London Borough of Ealing (202203160) Case 202203160 · Managing Relations The complaint is about: The landlord's handling of the resident’s reports of damp and mould in the property The landlord’s … 11 Mar 2023 Maladministration Basildon Borough Council (202204250) Case 202204250 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the resident’s kitchen following her reports of leaks to the … 9 Mar 2023 Maladministration Haringey London Borough Council (202124512) Case 202124512 · Financial This complaint is about the landlord’s handling of the: 8 Mar 2023 Partial Maladministration London Borough of Ealing (202119133) Case 202119133 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance from his and a neighbour’s light … 8 Mar 2023 Maladministration Stevenage Borough Council (202211783) Case 202211783 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports regarding repair issues at her property; complaints handling. 7 Mar 2023 Maladministration London Borough of Enfield (202115537) Case 202115537 · Managing Relations The complaint is about the landlord’s handling of: Reports of low water pressure in the resident’s bathroom. The associated complaint. 3 Mar 2023 Maladministration London Borough of Brent (202214126) Case 202214126 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a leak into her property and subsequent internal … 3 Mar 2023 No Maladministration Royal Borough of Kensington and Chelsea (202209304) Case 202209304 · Old Property Condition migrated-2025 The complaint concerns how the landlord handled the resident’s reports of strong odours coming into her property from the property … 28 Feb 2023 No Maladministration Ashford Borough Council (202106882) Case 202106882 · Managing Relations The resident’s complaint is about the landlord’s handling of the kitchen replacement. This includes the following concerns: Disrespect shown to …