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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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15 Apr 2025 No Maladministration Sanctuary Housing Association (202346635) Case 202346635 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a radiator not heating properly. 14 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202120114) Case 202120114 · Managing Relations The complaint is about the landlord’s handling of repairs to the front entrance door. The Ombudsman has also considered the … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202330464) Case 202330464 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a carbon monoxide leak from the boiler. We … 11 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202414657) Case 202414657 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for aids and adaptations in the property. The Ombudsman … 11 Apr 2025 Maladministration Northamptonshire Rural Housing Association Limited (202336828) Case 202336828 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for a boiler repair. 11 Apr 2025 Maladministration Orbit Housing Association Limited (202313975) Case 202313975 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal roof. Associated complaint. 11 Apr 2025 Maladministration Sanctuary Housing Association (202311609) Case 202311609 · Managing Relations The complaint is about the landlord's handling of: Reports of repairs to the bathroom floor. The associated complaint. 10 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202309547) Case 202309547 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of the resident’s reports of antisocial behaviour. complaint handling. 10 Apr 2025 Maladministration Sanctuary Housing Association (202416237) Case 202416237 · Managing Relations The resident’s complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 8 Apr 2025 Reasonable Redress Great Places Housing Association (202323706) Case 202323706 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety inspections at his property. 8 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202333526) Case 202333526 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports of a boiler leak and associated repairs. 8 Apr 2025 Maladministration Hyde Housing Association Limited (202428132) Case 202428132 · Managing Relations The resident’s complaint is about the landlord’s handling of: Heating repairs. Flooring repairs. The associated complaint. 8 Apr 2025 Partial Maladministration Irwell Valley Housing Association Limited (202324785) Case 202324785 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s personal data. the … 8 Apr 2025 Mediation Nottingham Community Housing Association Limited (202320614) Case 202320614 · Responsive repairs/activity The complaint is about the landlord’s handling of repairs to the resident’s front door. 8 Apr 2025 Maladministration Orbit Housing Association Limited (202335833) Case 202335833 · Financial The complaint is about the landlord’s handling of: reports of damp and mould in the property and the associated repairs. … 8 Apr 2025 Reasonable Redress Sanctuary Housing Association (202406391) Case 202406391 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of a roof leak and subsequent damp and mould. … 7 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302863) Case 202302863 · Managing Relations The complaint is about the landlord’s handling of: The resident's request for hot water and heating repairs. The associated complaint. 5 Apr 2025 Maladministration Sanctuary Housing Association (202320521) Case 202320521 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident's hot water system repairs and replacement. 3 Apr 2025 Maladministration Clarion Housing Association Limited (202316149) Case 202316149 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of nuisance caused by carers visiting a neighbouring flat. … 3 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202307147) Case 202307147 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of staff conduct. The removal of the resident’s property … 1 Apr 2025 Maladministration West Kent Housing Association (202317974) Case 202317974 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of inadequate external lighting and uneven surfaces on the … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202231118) Case 202231118 · Old Estate Management categories The complaint is about the landlord’s handling of repairs to the communal door. 31 Mar 2025 Maladministration Clarion Housing Association Limited (202309690) Case 202309690 · Old Complaints Handling categories The complaint is about the landlord’s response to: The resident’s requests for adaptations and repairs at the property. The associated … 31 Mar 2025 Maladministration Clarion Housing Association Limited (202317177) Case 202317177 · Information and data management The complaint is about the landlord’s handling of reports of: Issues with damp and mould. Issues with heating. Issues with … 31 Mar 2025 Maladministration Great Places Housing Association (202318060) Case 202318060 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Defect repairs. The resident’s complaint. 31 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202330473) Case 202330473 · Estate Management The complaint is about the landlord’s handling of the resident’s request for a car parking space. 31 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202319996) Case 202319996 · Estate Management The complaint is about the landlord’s response to the resident’s: queries about landscaping works. request for noise disturbance compensation. concerns … 31 Mar 2025 Reasonable Redress Sanctuary Housing Association (202232986) Case 202232986 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s request for: Replacement of windows in her property. Replacement of … 31 Mar 2025 Partial Maladministration Sanctuary Housing Association (202318865) Case 202318865 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of water ingress. The associated complaint. 31 Mar 2025 Maladministration Sanctuary Housing Association (202404585) Case 202404585 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for it to replace the front door and windows … 28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 Maladministration Estuary Housing Association Limited (202308323) Case 202308323 · Old Complaints Handling categories The complaint is about the landlord’s handling of a project to paint internal communal areas. The Ombudsman has also assessed … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 28 Mar 2025 Maladministration Irwell Valley Housing Association Limited (202318832) Case 202318832 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the bathroom. Handling of repairs to the kitchen and doors. … 28 Mar 2025 Partial Maladministration Sanctuary Housing Association (202419288) Case 202419288 · Old Complaints Handling categories REPORT COMPLAINT 202419288 Sanctuary Housing Association 28 March 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 Partial Maladministration Orwell Housing Association Limited (202335784) Case 202335784 · Information and data management The complaint is about the: The landlord’s handling of repairs to the windows. The landlord’s handling of repairs to the … 27 Mar 2025 Partial Maladministration West Kent Housing Association (202320441) Case 202320441 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about pigeon spikes. Response to the resident’s concerns about … 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 No Maladministration Poplar Housing And Regeneration Community Association Limited (202316792) Case 202316792 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the garden fence. 26 Mar 2025 Maladministration Retirement Lease Housing Association (RLHA) (202307685) Case 202307685 · Financial The complaint is about the landlord’s handling of: The resident’s queries regarding their service charge. The resident’s complaint. 25 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202320826) Case 202320826 · Financial The complaint is about the landlord’s handling of: Theft of the resident’s belongings from his van. Request for CCTV footage … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Maladministration South Yorkshire Housing Association Limited (SYHA) (202325860) Case 202325860 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of fence repairs. Complaint handling. 24 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202231388) Case 202231388 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s toilet. The Ombudsman has also considered the landlord’s … 24 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202333661) Case 202333661 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of a roof leak and the time taken for … 24 Mar 2025 Reasonable Redress Irwell Valley Housing Association Limited (202322513) Case 202322513 · Estate Management The complaint is about the landlord’s handling of the resident’s request for the installation of an electric charging port.