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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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24 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202305487) Case 202305487 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs. We have also investigated the landlord’s complaint handling. 24 Mar 2025 Partial Maladministration Sanctuary Housing Association (202330672) Case 202330672 · Old Complaints Handling categories The complaint is about the landlord’s: handling of the resident’s reports of damp and mould. complaint handling. 21 Mar 2025 Maladministration Clarion Housing Association Limited (202322286) Case 202322286 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s request for a management transfer. 21 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202323615) Case 202323615 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A compensation payment offered in a previous complaint. The associated complaint. 21 Mar 2025 Maladministration Hyde Housing Association Limited (202322677) Case 202322677 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to: Pipework. Electrics. Reports of damp and mould. The Ombudsman has … 21 Mar 2025 Maladministration Mount Green Housing Association Limited (202332707) Case 202332707 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about repair issues. The Ombudsman has also considered the … 21 Mar 2025 Outside Jurisdiction Poplar Housing And Regeneration Community Association Limited (202220069) Case 202220069 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s eviction. The removal of the resident’s belongings. 20 Mar 2025 Reasonable Redress Clarion Housing Association Limited (202331458) Case 202331458 · Financial The complaint is about the landlord’s response to the resident’s: Service charge queries. Associated formal complaint. 20 Mar 2025 Partial Maladministration Irwell Valley Housing Association Limited (202323486) Case 202323486 · Financial REPORT COMPLAINT 202323486 Irwell Valley Housing Association Limited 18 March 2025 Our approach The Housing Ombudsman’s approach to investigating and … 18 Mar 2025 Partial Maladministration Christian Action (Enfield) Housing Association Limited (202316097) Case 202316097 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: request for a stock condition survey request for bathroom repairs … 18 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202327491) Case 202327491 · Information and data management The complaint is about: The landlord’s response to the resident’s concerns about her hallway being narrow. The landlord’s handling of … 17 Mar 2025 No Maladministration Clarion Housing Association Limited (202312929) Case 202312929 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports regarding repairs to her heating. The resident’s reports of … 17 Mar 2025 Partial Maladministration Wandle Housing Association Limited (202406206) Case 202406206 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: application to be on the council’s waiting list. complaint made … 14 Mar 2025 Maladministration West Kent Housing Association (202320196) Case 202320196 · Estate Management The complaint is about the landlord’s handling of grounds maintenance work being charged for through service charges. 13 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202330308) Case 202330308 · Old Property Condition categories This complaint is about the landlord’s handling of: The resident’s reports of high energy usage following the installation of a … 13 Mar 2025 Maladministration Nottingham Community Housing Association Limited (202234699) Case 202234699 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs following a burst pipe. The resident’s application for compensation. 13 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412636) Case 202412636 · Managing Relations The complaint is about the landlord’s handling of: Repairs to a leak. The associated complaint. 12 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202216394) Case 202216394 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his … 11 Mar 2025 Partial Maladministration Hexagon Housing Association Limited (202230605) Case 202230605 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: Leaks, damp and mould in her home, together … 10 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202316614) Case 202316614 · Information and data management The complaint is about the landlord’s handling of records relating to the resident. The Ombudsman has also considered the landlord’s … 10 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202417447) Case 202417447 · Old Estate Management categories The complaint is about the landlord’s handling of: An emergency repair to the resident’s bathroom light. The resident’s reports of … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202346145) Case 202346145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412654) Case 202412654 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to … 7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 7 Mar 2025 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202323378) Case 202323378 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The repair required to the resident’s boiler and the resident’s reported increase … 6 Mar 2025 Maladministration Warwickshire Rural Housing Association Limited (202314335) Case 202314335 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to a faulty boiler. 5 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202403556) Case 202403556 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs to her windows. The Ombudsman has also … 5 Mar 2025 Maladministration Hyde Housing Association Limited (202308949) Case 202308949 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about her rent account and payment plan. Associated complaint. 5 Mar 2025 Outside Jurisdiction Progress Housing Association Limited (202315869) Case 202315869 · Information and data management The complaint is about the landlord’s handling of the resident’s request for CCTV footage. 5 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202225310) Case 202225310 · Financial The complaint is about the landlord’s response to requests for reimbursement for damaged possessions following a roof leak. 3 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202302119) Case 202302119 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for permission to install … 3 Mar 2025 Maladministration Together Housing Association Limited (202418809) Case 202418809 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202212143) Case 202212143 · Estate Management The complaint is about the landlord’s response to the resident about: A claim for a fall. Entry fobs. Staff conduct. … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202231359) Case 202231359 · Estate Management The complaint is about the landlord’s handling of: The resident’s concerns regarding the neighbour’s use of commercial vehicles and allocated … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202232251) Case 202232251 · Old Property Condition categories The complaint is about the landlord’s response to the resident about: Draughty windows and doors. Damp and mould. 28 Feb 2025 Maladministration Clarion Housing Association Limited (202233450) Case 202233450 · Old Property Condition categories The complaint is about the landlord’s handling of a replacement front door. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304898) Case 202304898 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report of a leak. Associated complaint. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202306144) Case 202306144 · Health and Safety (inc. building safety) The complaint is about the landlord's response to the resident’s: Concerns about a reference provided to another landlord. Request to … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202306182) Case 202306182 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports concerning the standard of workmanship and repairs to the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202310206) Case 202310206 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about: Damp, mould and leaks. Alternative accommodation. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202313919) Case 202313919 · Old Complaints Handling categories The complaint is abou t: The landlord disclosing the resident’s information to third party organisations. The landlord’s handling of the … 28 Feb 2025 Maladministration Clarion Housing Association Limited (202315710) Case 202315710 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports about communal repairs, and standards of grounds maintenance and … 28 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202320698) Case 202320698 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202209514) Case 202209514 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports that her electric meter was incorrectly wired. The associated … 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 28 Feb 2025 Maladministration Shepherds Bush Housing Association Limited (202319440) Case 202319440 · Financial The complaint is about the information provided to the resident by the landlord regarding service charges.