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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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13 May 2025 Mediation Clarion Housing Association Limited (202318192) Case 202318192 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 13 May 2025 Partial Maladministration Orbit Housing Association Limited (202322306) Case 202322306 · Managing Relations The complaint is about the landlord’s handling of: repairs to the roof and damp and mould. windows and front door … 13 May 2025 Maladministration Orbit Housing Association Limited (202324602) Case 202324602 · Financial The complaint is about the landlord’s response to the resident’s concerns about a water bill. The Ombudsman has also considered … 12 May 2025 Reasonable Redress Clarion Housing Association Limited (202228885) Case 202228885 · Financial The complaint is about the landlord’s handling of the resident’s queries about their service charges. The Ombudsman has also considered … 12 May 2025 No Maladministration Hightown Housing Association Limited (202320493) Case 202320493 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request that it install a battery to the solar panels … 12 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324032) Case 202324032 · Managing Relations REPORT COMPLAINT 202324032 Phoenix Community Housing Association (Bellingham and Downham) Limited 12 May 2025 Our approach The Housing Ombudsman’s approach … 12 May 2025 Maladministration Progress Housing Association Limited (202319616) Case 202319616 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request for her roof to be replaced. The landlord’s handling … 9 May 2025 Maladministration Clarion Housing Association Limited (202313687) Case 202313687 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of disrepair to the kitchen following a leak. Associated … 9 May 2025 Maladministration Sanctuary Housing Association (202411555) Case 202411555 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of a repair to a multi-plug socket. the resident’s … 8 May 2025 Maladministration Hyde Housing Association Limited (202306741) Case 202306741 · Financial The complaint is about the landlord’s handling of the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 8 May 2025 Partial Maladministration Hyde Housing Association Limited (202405328) Case 202405328 · Managing Relations The complaint is about the landlord’s handling of: a reported water leak; subsequent repairs; the response to items damaged during … 8 May 2025 Maladministration Poplar Housing And Regeneration Community Association Limited (202317888) Case 202317888 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance caused by her neighbour. 7 May 2025 Reasonable Redress Castles & Coasts Housing Association Limited (202415888) Case 202415888 · Responsive repairs/activity The complaint is about the landlord’s handling of reports of damp and mould. 7 May 2025 Partial Maladministration Clarion Housing Association Limited (202410568) Case 202410568 · Managing Relations This complaint is about the landlord’s handling of: Repairs to the resident’s property including damp mould, damage to the kitchen … 6 May 2025 Partial Maladministration Clarion Housing Association Limited (202425929) Case 202425929 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB) from the neighbour. The management transfer. Repairs … 6 May 2025 Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202321234) Case 202321234 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request for repairs to the front and rear fences, and … 6 May 2025 Mediation Sanctuary Housing Association (202425499) Case 202425499 · Managing Relations The complaint is about the landlord's handling of repairs to the resident’s roof. The Ombudsman has also considered the landlord’s … 2 May 2025 Partial Maladministration Clarion Housing Association Limited (202323617) Case 202323617 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s report of antisocial behaviour (ASB). The repair needed to the … 2 May 2025 Partial Maladministration Sanctuary Housing Association (202415885) Case 202415885 · Managing Relations The complaint is about the landlord’s handling of repairs to the resident’s toilet and their request for compensation. We have … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202302489) Case 202302489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports he did not receive £150 compensation offered to him … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202309520) Case 202309520 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of reports of antisocial behaviour (ASB). The Ombudsman has also decided to investigate … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202320967) Case 202320967 · ASB/Abuse/Nuisance The complaint is about: the impact of the landlord’s handling of antisocial behaviour (ASB) issues on the resident’s health. the … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202322273) Case 202322273 · Financial This complaint is about the landlord’s handling of: The works to address the damp and mould in the resident’s property. … 30 Apr 2025 Maladministration Clarion Housing Association Limited (202419465) Case 202419465 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: The resident's reports of a rodent infestation. The resident's request to be … 30 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202419919) Case 202419919 · Financial The complaint is about the landlord’s response to: The resident’s reports about heat loss. The resident’s reports about damp and … 30 Apr 2025 Maladministration Habinteg Housing Association Limited (202322067) Case 202322067 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Wet room repairs. The resident’s complaint. 30 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202413056) Case 202413056 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise from an upstairs neighbour. 30 Apr 2025 Reasonable Redress Penge Churches Housing Association Limited (202323909) Case 202323909 · Responsive repairs/activity This complaint is about the landlord’s handling of reports of water ingress. 30 Apr 2025 Partial Maladministration Sanctuary Housing Association (202304263) Case 202304263 · Managing Relations The complaint is about the resident’s concerns that a faulty boiler caused increased electricity bills. The Ombudsman has also considered … 30 Apr 2025 No Maladministration Together Housing Association Limited (202327211) Case 202327211 · Financial The complaint is about the resident’s concerns about the landlord’s handling of his rent account. 30 Apr 2025 Partial Maladministration Together Housing Association Limited (202339241) Case 202339241 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of repairs to the flooring; associated complaint. 30 Apr 2025 Partial Maladministration Wandle Housing Association Limited (202425702) Case 202425702 · ASB/Abuse/Nuisance The complaint is about the landlord's response to the resident's: reports of antisocial behaviour (ASB). reports of an outstanding repair … 30 Apr 2025 Partial Maladministration West Kent Housing Association (202321956) Case 202321956 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a move. The repairs to the resident’s property … 29 Apr 2025 Partial Maladministration Orbit Housing Association Limited (202321905) Case 202321905 · Managing Relations The complaint is about the landlord’s handling of: The repairs to the resident’s property. The resident’s complaint. 29 Apr 2025 Maladministration Sanctuary Housing Association (202408768) Case 202408768 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s reports of a loss of heating and hot water. 28 Apr 2025 Partial Maladministration Castles & Coasts Housing Association Limited (202317613) Case 202317613 · Estate Management The complaint is about the landlord’s handling of: Remedial work to the resident’s garden . The resident’s request for her … 28 Apr 2025 Partial Maladministration Shepherds Bush Housing Association Limited (202324063) Case 202324063 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould and associated repairs. Pest control reports. Antisocial Behaviour (ASB). 28 Apr 2025 Partial Maladministration West Kent Housing Association (202340274) Case 202340274 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for repair to the steps and the handrail at … 25 Apr 2025 Maladministration Sanctuary Housing Association (202313926) Case 202313926 · Responsive repairs/activity The complaint is about the landlord’s: Handling of the resident’s reports of disrepair to the front door. Complaint handling. 24 Apr 2025 No Maladministration Clarion Housing Association Limited (202326450) Case 202326450 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Concern that a recording device was installed in his bathroom … 24 Apr 2025 Reasonable Redress Hyde Housing Association Limited (202346620) Case 202346620 · Managing Relations The complaint is about the landlord’s: Response to the resident's concerns about the operation of windows and a lack of … 23 Apr 2025 Partial Maladministration Clarion Housing Association Limited (202231456) Case 202231456 · Financial The complaint is about the landlord’s handling of compensation. We have also investigated the landlord’s complaint handling. 23 Apr 2025 Reasonable Redress Sanctuary Housing Association (202318273) Case 202318273 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of drainage problems in his garden. We have also … 22 Apr 2025 Maladministration Clarion Housing Association Limited (202315657) Case 202315657 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s reports of defects. 16 Apr 2025 Partial Maladministration Hyde Housing Association Limited (202337396) Case 202337396 · Financial The complaint is about the landlord’s handling of the resident’s: reports of water penetration and associated damp and mould, including … 16 Apr 2025 Reasonable Redress Sanctuary Housing Association (202304492) Case 202304492 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about: Its letter requesting access to complete electrical testing … 15 Apr 2025 No Maladministration Hyde Housing Association Limited (202337994) Case 202337994 · Health and Safety (inc. building safety) The landlord’s response to the resident’s report of a fire alarm setting off. 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202316571) Case 202316571 · Estate Management The complaint is about the landlord’s response to the resident’s concerns around the condition of the block’s communal areas. The … 15 Apr 2025 Outside Jurisdiction Sanctuary Housing Association (202325425) Case 202325425 · Information and data management The complaint is about the landlord’s response to the resident’s reports of a data breach. 15 Apr 2025 Partial Maladministration Sanctuary Housing Association (202343637) Case 202343637 · Managing Relations The complaint is about the landlord’s handling of: Kitchen repairs following damp works. The associated complaint.