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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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29 May 2025 Maladministration Clarion Housing Association Limited (202324161) Case 202324161 · Managing Relations The complaint is about the landlord’s handling of works to communal stairwells. The Ombudsman has also considered the associated complaint … 29 May 2025 Partial Maladministration Clarion Housing Association Limited (202417330) Case 202417330 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: the condition of the communal areas. noise nuisance … 29 May 2025 Maladministration Orbit Housing Association Limited (202422207) Case 202422207 · Responsive repairs/activity The complaint is about the landlord’s handling of the repairs to the drainage system. 29 May 2025 Maladministration Sanctuary Housing Association (202313625) Case 202313625 · Estate Management The complaint is about the landlord’s handling of: the resident’s reports of a neighbour's car blocking the path to her … 29 May 2025 Partial Maladministration Sanctuary Housing Association (202408351) Case 202408351 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s report of a leak. Complaint handling. 29 May 2025 Partial Maladministration Sanctuary Housing Association (202422502) Case 202422502 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: concerns of asbestos in an outbuilding. reports of an electrical … 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202325768) Case 202325768 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding service charges, including his associated complaint. 28 May 2025 Reasonable Redress Clarion Housing Association Limited (202333293) Case 202333293 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s reports of rodents in the property. 28 May 2025 Maladministration Orbit Housing Association Limited (202316043) Case 202316043 · Managing Relations The complaint is about the landlord’s: handling of reports about drainage and sewage issues in the property. complaint handling. 28 May 2025 Maladministration Together Housing Association Limited (202411431) Case 202411431 · Responsive repairs/activity The complaint is about the landlord’s handling of damp and mould repairs in the resident’s property. 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202322054) Case 202322054 · Managing Relations The complaint is about: The landlord's response to the resident's request for a replacement door and frame. The landlord’s complaint … 27 May 2025 Partial Maladministration Clarion Housing Association Limited (202425422) Case 202425422 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Transfer request. Requests for repairs to the back door following … 27 May 2025 Maladministration Hexagon Housing Association Limited (202319075) Case 202319075 · Financial The complaint is about the landlord’s handling of: The resident’s rent account, and her concerns regarding the accuracy of the … 27 May 2025 Partial Maladministration West Kent Housing Association (202420405) Case 202420405 · Managing Relations The complaint is about the landlord’s handling of: Issues with the wet room flooring. Issues with the tiling behind the … 23 May 2025 Partial Maladministration Clarion Housing Association Limited (202331357) Case 202331357 · Estate Management The complaint is about the landlord’s handling of: A service charge refund. Report of lack of service provision. Repairs and … 23 May 2025 Reasonable Redress Clarion Housing Association Limited (202419009) Case 202419009 · Managing Relations The complaint is about the landlord's handling of works to the bathroom. The Ombudsman has also decided to investigate the … 23 May 2025 Maladministration Estuary Housing Association Limited (202321641) Case 202321641 · Managing Relations The complaint is about the landlord’s handling of the resident’s repairs. The Ombudsman has also considered the landlord’s complaint handling. 23 May 2025 Maladministration Hyde Housing Association Limited (202324421) Case 202324421 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the property following a fire. The associated complaint. 23 May 2025 Maladministration Hyde Housing Association Limited (202407295) Case 202407295 · Responsive repairs/activity The complaint is about the landlord’s handling of: reports of a leak. reports of damp and mould. 23 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202430029) Case 202430029 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s requests to install a ramp on a communal path. 22 May 2025 No Maladministration Clarion Housing Association Limited (202331868) Case 202331868 · Managing Relations The complaint is about the landlord’s handling of: reports of a pest infestation. reports of damp and mould. the complaint. … 22 May 2025 No Maladministration Clarion Housing Association Limited (202404306) Case 202404306 · Responsive repairs/activity The complaint is about the landlord’s decision not to replace all the subfloor tiling in the property. 22 May 2025 Partial Maladministration Clarion Housing Association Limited (202421448) Case 202421448 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about damp and mould. The landlord’s handling of the … 21 May 2025 Maladministration Adullam Homes Housing Association Limited (202229939) Case 202229939 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour. We have … 21 May 2025 Partial Maladministration Clarion Housing Association Limited (202314249) Case 202314249 · Managing Relations This complaint is about the landlord’s handling of: The resident’s reports of damp and mould in his property. The associated … 21 May 2025 Maladministration Clarion Housing Association Limited (202426879) Case 202426879 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of an uneven bathroom floor. complaint. This report has … 21 May 2025 Partial Maladministration Irwell Valley Housing Association Limited (202340253) Case 202340253 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: the resident’s concerns regarding removal of access to the bin chute. the … 20 May 2025 Partial Maladministration Clarion Housing Association Limited (202308353) Case 202308353 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Temporary move. Request for compensation. Associated … 20 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202321214) Case 202321214 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s: Reports of a water leak. Associated complaint. 20 May 2025 Partial Maladministration Ekaya Housing Association Limited (202219035) Case 202219035 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). We have also considered the … 20 May 2025 Partial Maladministration Orbit Housing Association Limited (202413924) Case 202413924 · Estate Management The complaint is about the landlord’s handling of: Repairs and adaptations to the resident’s kitchen and bathroom. The replacement of … 20 May 2025 Partial Maladministration Sanctuary Housing Association (202230351) Case 202230351 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs to the guttering and facia board. We … 20 May 2025 Partial Maladministration Trident Housing Association Limited (202347549) Case 202347549 · Financial The complaint is about the landlord’s handling of the resident’s: service charge account reports of a leaking roof request to … 19 May 2025 Partial Maladministration Clarion Housing Association Limited (202346766) Case 202346766 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of a leak in the bathroom. Reports of concerns … 19 May 2025 Partial Maladministration Together Housing Association Limited (202332525) Case 202332525 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint. 16 May 2025 Reasonable Redress Clarion Housing Association Limited (202303877) Case 202303877 · Financial The complaint is about the landlord’s handling of the resident’s concerns about his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202317990) Case 202317990 · Responsive repairs/activity The complaint is about the landlord’s: Handling of reports of a hole in the roof. Response on repairs to a … 16 May 2025 Outside Jurisdiction Clarion Housing Association Limited (202339109) Case 202339109 · Financial The complaint is about the resident’s dissatisfaction with the landlord’s decision to credit a compensation payment to his rent account. 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202415386) Case 202415386 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB). Loss of heating and hot … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202425097) Case 202425097 · Estate Management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould, and the associated repairs. Concerns … 16 May 2025 Partial Maladministration Habinteg Housing Association Limited (202225256) Case 202225256 · Estate Management The complaint is about the landlord’s response to the resident’s complaint about: Its handling of issues with the: Communal aerial. … 16 May 2025 Partial Maladministration Hyde Housing Association Limited (202402117) Case 202402117 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for repairs to the balcony. We have also investigated … 16 May 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202325999) Case 202325999 · Managing Relations The complaint is about the landlord’s handling of the resident’s application to its hardship fund. 16 May 2025 Partial Maladministration Sanctuary Housing Association (202421010) Case 202421010 · Managing Relations The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 15 May 2025 Partial Maladministration Clarion Housing Association Limited (202303875) Case 202303875 · Managing Relations The complaint is about the landlord’s handling of: Damp and mould in the property, and the subsequent damaged caused. The … 15 May 2025 No Maladministration Estuary Housing Association Limited (202322553) Case 202322553 · Managing Relations The complaint is about the landlord’s handling of: A defect and replacement of the resident’s bath and bathroom tiles. The … 14 May 2025 Partial Maladministration Clarion Housing Association Limited (202312895) Case 202312895 · Managing Relations The complaint is about: 14 May 2025 Partial Maladministration West Kent Housing Association (202400774) Case 202400774 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Reports about her kitchen ceiling. … 13 May 2025 Maladministration Clarion Housing Association Limited (202310607) Case 202310607 · Managing Relations The complaint is about the landlord’s handling of: The resident’s concerns about the conduct of contractors. Repair of damage caused …