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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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21 Dec 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202127252) Case 202127252 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s application to succeed to her mother’s tenancy. Complaint handling. 19 Dec 2023 Partial Maladministration Rotherham Metropolitan Borough Council (202210367) Case 202210367 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s concerns about the type of tenancy issued, lack of welcome … 19 Dec 2023 Partial Maladministration Stonewater Limited (202210100) Case 202210100 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy. The landlord’s handling of the … 18 Dec 2023 Outside Jurisdiction Peabody Trust (202206937) Case 202206937 · ASB/Abuse/Nuisance This complaint is about: The condition of the property when the resident started her tenancy. Problems with damp and mould. … 15 Dec 2023 Maladministration Star Housing (202220505) Case 202220505 · Managing Relations The complaint is about: The information provided by the landlord before the resident accepted the tenancy. The landlord’s response to … 11 Dec 2023 Reasonable Redress Torus62 Limited (202208222) Case 202208222 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 8 Dec 2023 Partial Maladministration Hyde Housing Association Limited (202121443) Case 202121443 · Estate Management The complaint is about the landlord’s handling of the resident’s: Application to succeed her late mother's tenancy. Repairs including leaks … 1 Dec 2023 Partial Maladministration Clarion Housing Association Limited (202204510) Case 202204510 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 30 Nov 2023 Partial Maladministration Aster Group Limited (202116121) Case 202116121 · Estate Management The resident has complained about: the landlord’s handling of reports of issues with estate waste management, including its handling of … 30 Nov 2023 Reasonable Redress Homes Plus Limited (202222673) Case 202222673 · Old Property Condition migrated-2025 The complaint is about the time taken to prepare the property at the start of the tenancy. 30 Nov 2023 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202208587) Case 202208587 · Estate Management The resident’s complaint is about the landlord’s: Enforcement of its tenancy terms regarding: Dogs; Items left in communal areas; Use … 30 Nov 2023 Maladministration Ongo Homes Limited (202211954) Case 202211954 · Moving/Buying/Selling Home The complaint is about the condition of the property at the start of the resident’s tenancy and how the subsequent … 28 Nov 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202110637) Case 202110637 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) about a neighbour, following issue … 10 Nov 2023 Partial Maladministration Aster Group Limited (202116470) Case 202116470 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB). the resident’s request for a … 10 Nov 2023 No Maladministration Charnwood Borough Council (202215660) Case 202215660 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s decision to terminate his tenancy due to concerns about antisocial … 30 Oct 2023 Partial Maladministration South Tyneside Council (202126406) Case 202126406 · Managing Relations The complaint is about the landlord's response to the resident’s: Concerns about being rushed to take up the tenancy of … 26 Oct 2023 Maladministration London Borough of Barking and Dagenham (202013480) Case 202013480 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs and information the landlord provided from the … 18 Oct 2023 Mediation Dudley Metropolitan Borough Council (202125040) Case 202125040 · Occupancy Rights This complaint is about the landlord’s decision to end, and not regrant, the resident’s tenancy. The landlord became aware that … 11 Oct 2023 Reasonable Redress Stonewater Limited (202202095) Case 202202095 · Occupancy Rights The complaint is about the landlord’s removal of the resident’s belongings following the end of his tenancy. 6 Oct 2023 Partial Maladministration First Choice Homes Oldham Limited (202104917) Case 202104917 · Financial The complaint is about the landlord’s: Handling of the termination of the resident’s former tenancy. Handling of the administration of … 6 Oct 2023 Maladministration Livin Housing Limited (202225907) Case 202225907 · ASB/Abuse/Nuisance The complaint is about: the housing officer’s handling of anti-social behaviour; the landlord’s decision to serve a breach of tenancy … 6 Oct 2023 Maladministration Places for People Group Limited (202217519) Case 202217519 · Managing Relations The complaint is about the landlord’s: handling of the tenancy sign-up process. handling of repairs. This service has also investigated … 5 Oct 2023 Partial Maladministration Together Housing Association Limited (202203761) Case 202203761 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of outstanding repairs in the property. The landlord’s response … 30 Sep 2023 Mediation Ipswich Borough Council (202119978) Case 202119978 · Old Property Condition migrated-2025 The complaint is about: The condition of the property at the beginning of the tenancy. The landlord’s handling of the … 29 Sep 2023 Maladministration Peabody Trust (202122409) Case 202122409 · Managing Relations The complaint is about the landlord’s: Response to the resident’s reports about repairs and the condition of the property at … 27 Sep 2023 Partial Maladministration Clarion Housing Association Limited (202113849) Case 202113849 · Information and data management The complaint is about the landlord’s response to: The resident’s concerns about accessing its online resident portal; The resident’s request … 19 Sep 2023 Partial Maladministration Peabody Trust (202117348) Case 202117348 · Financial The complaint is about: The landlord’s handling of the complainant’s request to succeed to his late father’s tenancy. The landlord … 11 Sep 2023 Partial Maladministration London Borough of Barnet (202102335) Case 202102335 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s … 8 Sep 2023 Maladministration Longhurst Group Limited (202209756) Case 202209756 · Managing Relations The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. … 6 Sep 2023 No Maladministration Southern Housing Group Limited (202218710) Case 202218710 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end his joint tenancy and be transferred to … 4 Sep 2023 No Maladministration Royal Borough of Kensington and Chelsea (202217632) Case 202217632 · Occupancy Rights The complaint concerns the resident’s requests for the landlord to: Remove shelving from the property and replace it with a … 31 Aug 2023 Partial Maladministration Acis Group Limited (202119678) Case 202119678 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports about the condition of the property at the start … 31 Aug 2023 Maladministration Metropolitan Thames Valley Housing (MTV) (202212067) Case 202212067 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the … 30 Aug 2023 Partial Maladministration Clarion Housing Association Limited (202204728) Case 202204728 · Managing Relations The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to … 29 Aug 2023 No Maladministration Lambeth Council (202112413) Case 202112413 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s succession to his late mother’s tenancy. 25 Aug 2023 Partial Maladministration Birmingham City Council (202121058) Case 202121058 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of damp and mould. decision to place a risk … 16 Aug 2023 Partial Maladministration Wandsworth Council (202200519) Case 202200519 · Managing Relations The complaint is about: The condition of the property when the resident’s tenancy began. The communications from the landlord on … 14 Aug 2023 Maladministration Homes Plus Limited (202109576) Case 202109576 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. This … 10 Aug 2023 Maladministration ‘Johnnie’ Johnson Housing Trust Limited (202116565) Case 202116565 · Managing Relations The complaint is about the landlord’s: Disposal of the late resident’s possessions following the end of the tenancy. Complaint handling. 7 Aug 2023 Reasonable Redress Harlow District Council (202211041) Case 202211041 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports regarding staff conduct, specifically the tenancy support officer. 2 Aug 2023 Mediation Abri Group Limited (202214884) Case 202214884 · Moving/Buying/Selling Home The complaint is about the resident’s tenancy type following a mutual exchange. 31 Jul 2023 Partial Maladministration Broadland Housing Association Limited (202125350) Case 202125350 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of a report of antisocial behaviour (ASB) made against the resident. Retention and … 31 Jul 2023 Partial Maladministration Southern Housing (202121668) Case 202121668 · Managing Relations The complaint is about the resident’s reports of outstanding repairs at the start of the tenancy, in relation to the … 31 Jul 2023 Maladministration Wandle Housing Association Limited (202124143) Case 202124143 · Managing Relations The complaint is about the landlord’s handling of: repair issues since the beginning of the tenancy, and the associated complaint. 28 Jul 2023 Partial Maladministration South Liverpool Homes Limited (202221149) Case 202221149 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Handling of the resident’s succession of her mother’s tenancy and associated rent arrears. Handling … 20 Jul 2023 No Maladministration Yorkshire Housing Limited (202207417) Case 202207417 · Financial This complaint is about the landlord’s handling of a rent payment at the start of the tenancy. 19 Jul 2023 Harlow District Council (202212720) Case 202212720 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to be removed from a joint tenancy agreement. 17 Jul 2023 Partial Maladministration London Borough of Enfield (202212869) Case 202212869 · Estate Management The complaint is about: The resident’s request for a suitability review of the property. The state of repair of the … 30 Jun 2023 Partial Maladministration Cornwall Council (202122560) Case 202122560 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concern that the age of his neighbours is a breach … 29 Jun 2023 Partial Maladministration Clarion Housing Association Limited (202017611) Case 202017611 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s: Report of damp and mould in the property on becoming …