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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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26 Jun 2023 No Maladministration Beyond Housing Limited (202211920) Case 202211920 · Financial The complaint is about: the resident’s reports of being offered an unsuitable property, including the assessment carried out by the … 21 Jun 2023 Partial Maladministration Notting Hill Genesis (NHG) (202112438) Case 202112438 · Managing Relations This complaint is about the landlord’s: Response to the resident’s concerns about issues predating his tenancy. Handling of various repairs … 19 Jun 2023 Partial Maladministration Karbon Homes Limited (202119326) Case 202119326 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise nuisance and a tenancy breach by his … 15 Jun 2023 Partial Maladministration Havering Council (202115901) Case 202115901 · Financial The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 8 Jun 2023 Maladministration London & Quadrant Housing Trust (L&Q) (202121929) Case 202121929 · Managing Relations The complaint is about the landlord’s response to the resident’s request to change her tenancy from a joint to a … 8 Jun 2023 Partial Maladministration Peabody Trust (202125077) Case 202125077 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request to have her tenancy changed so she could be … 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 30 May 2023 No Maladministration Midland Heart Limited (202120766) Case 202120766 · Managing Relations The complaint is about: The resident’s husband being added to the tenancy agreement. The landlord’s handling of the associated complaint. 25 May 2023 Partial Maladministration Chesterfield Borough Council (202120286) Case 202120286 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to assign her tenancy to her son. The associated … 22 May 2023 Maladministration Birmingham City Council (202128474) Case 202128474 · Managing Relations The complaint is about the landlord’s response to the resident’s request to amend the tenancy start date . The landlord’s … 22 May 2023 No Maladministration Torus62 Limited (202207353) Case 202207353 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s decision to issue … 19 May 2023 Maladministration Places for People Group Limited (202014269) Case 202014269 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of tenancy breaches by her neighbour. The Ombudsman has … 11 May 2023 Partial Maladministration Places for People Group Limited (202215767) Case 202215767 · Financial The complaint is about the information provided by the landlord at the start of the tenancy with respect to the … 5 May 2023 Maladministration Clarion Housing Association Limited (202108928) Case 202108928 · Managing Relations This complaint is about: The landlord’s handling of the transfer of the tenancy to the resident’s ex-partner. How the landlord … 5 May 2023 Maladministration Rochdale Boroughwide Housing Limited (202215329) Case 202215329 · Occupancy Rights This complaint is about: The landlord clearing the property before the end of the tenancy. The landlord's response to the … 27 Apr 2023 No Maladministration The Guinness Partnership Limited (202108495) Case 202108495 · ASB/Abuse/Nuisance The complaint is about the landlord: Failing to advise the resident that he was signing a tenancy agreement. Failing to … 26 Apr 2023 Maladministration Believe Housing Limited (202122515) Case 202122515 · Old Property Condition migrated-2025 The complaint is about the: The condition of the property at the start of the tenancy. The landlord’s handling of … 22 Apr 2023 Maladministration Bolton at Home Limited (202214617) Case 202214617 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request for a copy of his tenancy agreement. 22 Apr 2023 No Maladministration Southwark Council (202128252) Case 202128252 · Occupancy Rights The complaint is about the landlord's decision to refuse the resident’s request for his daughter to be added to the … 21 Apr 2023 Maladministration Home Group Limited (202212755) Case 202212755 · Financial The complaint is about the landlord's response to the resident's concerns about recharges at the end of the tenancy. 20 Apr 2023 Maladministration Mount Green Housing Association Limited (202219679) Case 202219679 · Occupancy Rights The complaint is about the landlord’s handling of information provided to the resident about their tenancy agreement and tenancy status. 20 Apr 2023 Partial Maladministration Wandle Housing Association Limited (202207924) Case 202207924 · Managing Relations The complaint is about the landlord’s handling of: The tenancy sign-up procedure and the alleged rent discrepancy in the tenancy … 11 Apr 2023 Maladministration Hightown Housing Association Limited (202215632) Case 202215632 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of works required to the property allocated to the resident before his tenancy … 31 Mar 2023 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202007203) Case 202007203 · Managing Relations The complaint is about the landlord’s: Response to the resident’s concerns about damaged internal doors; Response to the resident’s reports … 29 Mar 2023 Maladministration Clarion Housing Association Limited (202123575) Case 202123575 · Financial The complaint is about the landlord's decision to charge the resident following the termination of a previous tenancy, and its … 27 Mar 2023 Maladministration West Kent Housing Association (202127861) Case 202127861 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of asbestos in the resident’s property, including: The information provided at tenancy sign … 21 Mar 2023 Partial Maladministration Sanctuary Housing Association (202001089) Case 202001089 · Managing Relations This complaint is about: The electricity meter reading taken by the landlord at the beginning of the tenancy. The subsequent … 16 Mar 2023 Partial Maladministration Brighton and Hove City Council (202119154) Case 202119154 · Managing Relations The complaint is about: the landlord’s response to the resident’s request that his tenancy be assigned to his son; the … 9 Mar 2023 Maladministration The Guinness Partnership Limited (202119084) Case 202119084 · Financial The complaint is about the landlord’s: Handling of repairs to the heating and hot water system Response to the resident’s … 28 Feb 2023 Partial Maladministration Aster Group Limited (201915243) Case 201915243 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports about: the signup process. the condition of the flooring … 21 Feb 2023 Severe Maladministration Rochdale Boroughwide Housing Limited (202201509) Case 202201509 · Managing Relations The complaint is about the landlord’s response to the complainant’s concerns about how it terminated her tenancy. The Ombudsman has … 13 Feb 2023 No Maladministration Salix Homes Limited (202214658) Case 202214658 · Occupancy Rights The complaint is about the landlord’s decision not to allow the resident to continue living in the property upon succeeding … 9 Feb 2023 No Maladministration Sandwell Metropolitan Borough Council (202211526) Case 202211526 · ASB/Abuse/Nuisance The complaint is regarding the landlord’s handling of the resident’s: Concerns about a change to its tenancy conditions, specifically related … 5 Feb 2023 Partial Maladministration GreenSquareAccord Limited (202202664) Case 202202664 · Financial This complaint is about: The landlord charging the resident rent while repairs were outstanding. The landlord assigning the resident a … 25 Jan 2023 Partial Maladministration Welwyn Hatfield Borough Council (202107327) Case 202107327 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to the resident’s concerns about the condition of the property at the start … 23 Jan 2023 Partial Maladministration Hyde Housing Association Limited (202206639) Case 202206639 · Information and data management The complaint is about the landlord’s: Response to the resident’s concerns that the property was unhabitable. Handling of repairs that … 19 Jan 2023 Maladministration London Borough of Croydon (202117164) Case 202117164 · Managing Relations The complaint is about: The landlord’s handling of the resident’s succession to her late mother’s tenancy. The landlord’s associated complaint … 18 Jan 2023 No Maladministration Haringey London Borough Council (202127394) Case 202127394 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s application to succeed the tenancy of their late father. 12 Dec 2022 Maladministration East Devon District Council (202210793) Case 202210793 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's concerns regarding the condition of the property he took over … 24 Nov 2022 Partial Maladministration Cross Keys Homes Limited (202103074) Case 202103074 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports about the condition of the property at the start … 9 Nov 2022 No Maladministration Clarion Housing Association Limited (202108787) Case 202108787 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s request for succession to the tenancy at the property. 31 Oct 2022 Maladministration Clarion Housing Association Limited (202113111) Case 202113111 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s mutual exchange, in particular the information provided about tenancy changes … 31 Oct 2022 No Maladministration London Borough of Hackney (202114496) Case 202114496 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed the tenancy of the property. 26 Oct 2022 Partial Maladministration Southern Housing Group Limited (202008842) Case 202008842 · Occupancy Rights The complaint is about: The works the landlord completed to the loft space. The landlord’s handling of works to the … 21 Oct 2022 No Maladministration South Derbyshire District Council (202012512) Case 202012512 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by a neighbour. The landlord’s … 17 Oct 2022 Partial Maladministration EMH Housing and Regeneration Limited (202109268) Case 202109268 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s: Concerns about the condition of the property at the start … 20 Sep 2022 No Maladministration Vivid Housing Limited (202127008) Case 202127008 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to succeed to his late parents’ tenancy. 9 Sep 2022 Partial Maladministration Blackpool Council (202124721) Case 202124721 · Managing Relations The complaint is about the landlords response to the resident’s: concerns about a risk marker placed on his tenancy file; … 2 Sep 2022 Maladministration Nuneaton and Bedworth Borough Council (202104867) Case 202104867 · Managing Relations This complaint is about the landlord’s handling of: void property repairs to plasterwork, pipework and flooring that the resident reported … 2 Sep 2022 Maladministration Waverley Borough Council (202119471) Case 202119471 · Financial The complaint is about the landlord’s response to the resident’s concerns about being recharged for damaged internal doors and clearance …