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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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21 Mar 2025 Maladministration Accent Housing Limited (202309091) Case 202309091 · Old Property Condition categories The complaint is about the condition of the resident’s property at the start of her tenancy. 21 Mar 2025 Maladministration London Borough of Islington (202322270) Case 202322270 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for a copy of the original terms and conditions … 21 Mar 2025 Partial Maladministration Magna Housing Limited (202403995) Case 202403995 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports that she was coerced into signing a letter to … 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 19 Mar 2025 No Maladministration Bromford Housing Group Limited (202316787) Case 202316787 · Old Complaints Handling categories The complaint is about the landlord's handling of the signing of the tenancy agreement. We have also considered the landlord’s … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202322309) Case 202322309 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s rent account at the end of the tenancy. 4 Mar 2025 Maladministration Royal Borough Of Greenwich (202310421) Case 202310421 · Occupancy Rights The complaint is about the landlord’s handling of: An error on the resident’s tenancy agreement which impacted her mutual exchange … 28 Feb 2025 Maladministration London Borough of Lambeth (202316526) Case 202316526 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of the resident’s request to assign his tenancy to his daughter. 14 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202231459) Case 202231459 · Financial The complaint is about the landlord’s response to the resident’s: Complaint about damage caused to his kitchen. Concerns about his … 13 Feb 2025 Maladministration First Garden Cities Homes Limited (202313788) Case 202313788 · Old Staff categories The complaint is about the landlord’s handling of the resident’s application to it for financial support for her tenancy. 6 Feb 2025 No Maladministration Amplius Living (202305793) Case 202305793 · Occupancy Rights The complaint is about the landlord’s handling of the residents’ request to assign her tenancy to her son. 31 Jan 2025 Partial Maladministration Notting Hill Genesis (NHG) (202200827) Case 202200827 · Financial The complaint is about the landlord’s handling of: The level of service charge. The resident’s concerns about a breach of … 31 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202216072) Case 202216072 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour and noise nuisance from her neighbour. … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 29 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222100) Case 202222100 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s tenancy end date and his request for a refund of … 21 Jan 2025 Partial Maladministration Curo Places Limited (202331355) Case 202331355 · Managing Relations The complaint is about the landlord’s: handling of tenancy compliance issues. handling of reports of antisocial behaviour (ASB). handling of … 20 Dec 2024 Partial Maladministration Acis Group Limited (202226890) Case 202226890 · Occupancy Rights The complaint is about the landlord’s handling of: The resident’s request to cancel their tenancy. The associated complaint. 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 28 Nov 2024 No Maladministration Bolton at Home Limited (202321740) Case 202321740 · Occupancy Rights The complaint is about: The landlord’s handling of the resident’s request to have their name removed from a tenancy. The … 28 Nov 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202227796) Case 202227796 · Information and data management The complaint is about the landlord’s handling of: The resident’s personal information as she believes that it provided her information … 28 Nov 2024 Maladministration Peabody Trust (202318478) Case 202318478 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of repairs. Response to the resident's concerns about her … 26 Nov 2024 Maladministration Hexagon Housing Association Limited (202318042) Case 202318042 · Managing Relations The complaint is about the condition of the property at the start of the tenancy and the landlord’s handling of … 20 Nov 2024 No Maladministration Leeds City Council (202304762) Case 202304762 · Financial The complaint is about the landlord’s decision to charge the resident rent for a new tenancy during the period the … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 31 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202320209) Case 202320209 · Managing Relations The complaint is about the landlord’s response to: the resident’s concerns about the property condition at the start of the … 31 Oct 2024 Partial Maladministration Leicester City Council (202340167) Case 202340167 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns regarding its issuance of a Notice to Quit (NTQ), … 31 Oct 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202312994) Case 202312994 · Financial The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. … 30 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202222847) Case 202222847 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for his father to represent him. Reports of anti-social … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202226029) Case 202226029 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident's reports about works agreed when she signed up for the … 28 Oct 2024 Partial Maladministration Sanctuary Housing Association (202410154) Case 202410154 · Managing Relations The complaint is about the landlord’s handling of repairs and concerns reported by the resident prior to signing for the … 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 17 Oct 2024 Partial Maladministration Southwark Council (202218279) Case 202218279 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of domestic abuse (DA). The ending of the resident’s … 14 Oct 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202306125) Case 202306125 · Managing Relations The complaint is about the landlord's handling of the resident’s: Request to succeed to her mother’s tenancy. Associated complaint. 8 Oct 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202316428) Case 202316428 · Managing Relations The complaint is about the landlord’s handling of a leak from the resident’s boiler shortly after her tenancy began. This … 3 Oct 2024 Partial Maladministration Clarion Housing Association Limited (202230637) Case 202230637 · Information and data management The complaint is about the landlord’s handling of the resident’s request: to complete a mutual exchange with his grandmother. to … 30 Sep 2024 Partial Maladministration LiveWest Homes Limited (202320358) Case 202320358 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident concerning: The handling of repairs to her previous property. The … 27 Sep 2024 Maladministration Brighton and Hove City Council (202334600) Case 202334600 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of reports of roof leaks, major works, and reports that the property was … 27 Sep 2024 Partial Maladministration Clarion Housing Association Limited (202322298) Case 202322298 · Managing Relations The complaint is about the landlord’s handling of: The condition of a property at the start of the tenancy. The … 27 Sep 2024 Maladministration Warwick District Council (202201904) Case 202201904 · Financial The complaint is about the landlord’s handling of: The resident’s rent account including his late mother’s arrears after the resident … 17 Sep 2024 Partial Maladministration Hammersmith and Fulham Council (202339926) Case 202339926 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident and her son’s personal information. Repairs to the property. The … 12 Sep 2024 Reasonable Redress Westminster City Council (202334043) Case 202334043 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of repairs needed to the property after the start … 11 Sep 2024 Partial Maladministration TBG Open Door Limited (202302665) Case 202302665 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: the repair condition of her temporary accommodation. her … 3 Sep 2024 Maladministration Rooftop Housing Association Limited (202306466) Case 202306466 · Financial The landlord’s: Handling of the resident’s report of the property condition from tenancy sign up. Communication around the rent and … 30 Aug 2024 Partial Maladministration Bristol City Council (202336708) Case 202336708 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s concerns about temporary accommodation and rehousing options offered to her, … 30 Aug 2024 Partial Maladministration London Borough of Brent (202325045) Case 202325045 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs from the start of the tenancy. the … 29 Aug 2024 Partial Maladministration Home Group Limited (202312599) Case 202312599 · Estate Management The complaint is about the landlord’s handling of the resident’s reports and concerns about: responsibilities under the tenancy agreement. rodents … 29 Aug 2024 Partial Maladministration Paragon Asra Housing Limited (202346667) Case 202346667 · Information and data management The complaint is about the landlord’s handling of: Void checks and the resident’s reports of heating repairs following the start …