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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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24 Aug 2022 Outside Jurisdiction LiveWest Homes Limited (202202129) Case 202202129 · Moving/Buying/Selling Home The complaint concerns information about the ‘right to buy’ provided by the landlord when the property was let to the … 16 Aug 2022 Partial Maladministration Sanctuary Housing Association (202014997) Case 202014997 · ASB/Abuse/Nuisance The complaints referred to this Service are about: Rent and service charge increases since the start of the resident’s tenancy … 10 Aug 2022 No Maladministration Shepherds Bush Housing Association Limited (202107472) Case 202107472 · Occupancy Rights The complaint is about the landlord’s: Decision not to add the resident’s two children as members of the household on … 26 Jul 2022 Reasonable Redress Clarion Housing Association Limited (202109325) Case 202109325 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to remove him from the joint tenancy. 13 Jul 2022 Reasonable Redress Central Bedfordshire Council (202109175) Case 202109175 · Occupancy Rights The complaint concerns the landlord’s handling of the resident’s request to succeed to the tenancy. 23 Jun 2022 Reasonable Redress Newham Council (202127130) Case 202127130 · Occupancy Rights The complaint is about the landlord's handling of the resident's request for his tenancy to be changed from joint to … 21 Jun 2022 Partial Maladministration Dudley Metropolitan Borough Council (202122067) Case 202122067 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to remain in his grandmother’s property following the termination … 13 Jun 2022 Maladministration Clarion Housing Association Limited (202119603) Case 202119603 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to be removed from the tenancy. The subsequent complaint. 13 Jun 2022 Partial Maladministration Connexus Housing One Limited (202001271) Case 202001271 · ASB/Abuse/Nuisance This complaint is about: The residents’ historic concerns about various issues including: The landlord’s handling of anti-social behaviour (ASB) and … 10 Jun 2022 Maladministration Havering Council (202118386) Case 202118386 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports regarding the condition of her new property at the … 6 Jun 2022 Partial Maladministration Sandwell Metropolitan Borough Council (202118314) Case 202118314 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about the length of time he was without heating … 31 May 2022 Maladministration Clarion Housing Association Limited (202008239) Case 202008239 · Occupancy Rights The complaint is about the landlord’s response to the residents’ request to change the tenancy from a joint tenancy to … 29 May 2022 Reasonable Redress Sanctuary Housing Association (202112456) Case 202112456 · Managing Relations The complaint is about: The condition of the property at the start of the tenancy and the landlord’s handling of … 20 May 2022 Partial Maladministration Bristol City Council (202110757) Case 202110757 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s reports of repairs (windows, damp and mould) while residing in … 11 May 2022 No Maladministration Clarion Housing Association Limited (202114535) Case 202114535 · Information and data management The complaint is about: The information provided by the landlord about the property and the tenancy type during the tenancy … 3 May 2022 Partial Maladministration South Tyneside Council (202011890) Case 202011890 · Financial The complaint is about the landlord’s: Handling of the resident’s housing register application. Handling of the recovery of the resident’s … 29 Apr 2022 Partial Maladministration Paradigm Housing Group Limited (202014177) Case 202014177 · ASB/Abuse/Nuisance The complaint is about the: Support given by the landlord to the resident following her giving notice to quit the … 21 Apr 2022 Maladministration Southwark Council (202007668) Case 202007668 · Managing Relations The complaint is about the landlord’s handling of: A tenancy panel hearing and the resident’s concern that he had been … 8 Apr 2022 Outside Jurisdiction Clarion Housing Association Limited (202120354) Case 202120354 · Financial The complaint concerns the resident’s liability for rent following the end of the tenancy. 4 Apr 2022 Outside Jurisdiction Lambeth Council (202101806) Case 202101806 · Occupancy Rights The complaint concerns the resident’s application to succeed their late father’s tenancy. 31 Mar 2022 Partial Maladministration East Riding of Yorkshire Council (202013275) Case 202013275 · Financial The complaints are about the landlord’s response to the resident’s concerns: About the process it followed when changing rent collection … 31 Mar 2022 Maladministration LiveWest Homes Limited (202100646) Case 202100646 · Financial The complaint is about the landlord’s decision to recharge the resident for the repair works following the end of the … 31 Mar 2022 Maladministration Metropolitan Thames Valley Housing (202015885) Case 202015885 · Occupancy Rights The complaint concerns the landlord’s response to the resident’s request to succeed the tenancy. 31 Mar 2022 Maladministration Richmond Housing Partnership Limited (202016229) Case 202016229 · Information and data management The complaints are about the landlord’s: response to concerns that were raised about by the resident about how she had … 18 Mar 2022 Partial Maladministration Dolphin Living Limited (202107992) Case 202107992 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to extend her tenancy. The associated complaint. 9 Mar 2022 Partial Maladministration Notting Hill Genesis (202105452) Case 202105452 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Anti-Social Behaviour (ASB) perpetrated by her neighbour. Reports … 7 Mar 2022 Outside Jurisdiction Brent Council (202121014) Case 202121014 · Occupancy Rights The complaint concerns the landlord’s repairing obligations under the tenancy agreement. 3 Mar 2022 Maladministration The Guinness Partnership Limited (202012435) Case 202012435 · Moving/Buying/Selling Home The complaint is about Plymouth Community Homes and Guinness’ communication with the residents about their tenancy status both prior to, … 24 Feb 2022 No Maladministration One Vision Housing Limited (202015165) Case 202015165 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: A pest infestation following the death of her … 23 Feb 2022 No Maladministration London & Quadrant Housing Trust (202005112) Case 202005112 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: Broken lift and intercom at the property and … 11 Feb 2022 Partial Maladministration London & Quadrant Housing Trust (201916247) Case 201916247 · Financial The complaint is about: The landlord’s response to the resident’s request to end his tenancy. The landlord’s handling of the … 3 Feb 2022 Outside Jurisdiction Clarion Housing Association Limited (202120606) Case 202120606 · Managing Relations The complaint concerns the level of rent being charged in relation to the type of tenancy agreement. 2 Feb 2022 No Maladministration Red Kite Community Housing Limited (202011737) Case 202011737 · Managing Relations The complaint concerns the landlord’s response to: The applicant’s request to succeed the tenancy. The applicant’s reports of poor staff … 31 Jan 2022 No Maladministration South Holland District Council (201914962) Case 201914962 · Financial The complaint is about: The landlord’s response to the residents’ concerns about the service charge and service delivery. The service … 25 Jan 2022 Partial Maladministration Stonewater Limited (201915252) Case 201915252 · Financial This complaint is about: a. the level of redress the landlord awarded in respect of its acknowledged delays and failures … 10 Jan 2022 Outside Jurisdiction Lambeth Council (202008325) Case 202008325 · Financial The landlord’s response to the resident’s query about a change in the terms of the tenancy agreement (where all charges … 7 Jan 2022 No Maladministration LiveWest Homes Limited (202102292) Case 202102292 · Financial The complaint concerns: How the landlord handled the resident’s concerns relating to the conduct of its staff. The level of … 4 Jan 2022 Outside Jurisdiction Doncaster Metropolitan Borough Council (202010560) Case 202010560 · Old Property Condition migrated-2025 The condition of the former property at the commencement of the tenancy and the landlord's handling of the subsequent repairs. … 29 Dec 2021 No Maladministration Hammersmith and Fulham Council (202108074) Case 202108074 · Health and Safety (inc. building safety) The complaint concerns: How the landlord responded to the resident’s reports of being exposed to asbestos as a result of … 21 Dec 2021 No Maladministration Anchor Hanover Group (202107252) Case 202107252 · Occupancy Rights The complaint is about the landlord’s response to the resident’s concerns about the ending of his tenancy and the amount … 21 Dec 2021 No Maladministration Onward Homes Limited (202001989) Case 202001989 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of ASB (antisocial behaviour) and noise disturbance from January … 20 Dec 2021 Partial Maladministration Sanctuary Housing Association (202014810) Case 202014810 · Financial The complaint is regarding: The landlord’s response to the resident’s reports of repairs needed in her property. The condition of … 18 Nov 2021 Reasonable Redress Vivid Housing Limited (202104108) Case 202104108 · Occupancy Rights The complaint is about the landlord’s handling of its letting process, including the terms set out in the tenancy agreement. 16 Nov 2021 No Maladministration London & Quadrant Housing Trust (202003307) Case 202003307 · Occupancy Rights The complaint is about the landlord’s response to the resident’s: request to succeed her late father’s tenancy. concerns about the … 10 Nov 2021 No Maladministration Paradigm Housing Group Limited (202105824) Case 202105824 · Old Property Condition migrated-2025 The complaint concerns: The condition of the property at the start of the resident’s tenancy. How the landlord handled the … 8 Nov 2021 Maladministration Torus62 Limited (202015133) Case 202015133 · Financial The complaint is about the landlord erroneously sending letters of tenancy breach and demand for payment in respect of water … 5 Nov 2021 Partial Maladministration Peabody Trust (202015275) Case 202015275 · ASB/Abuse/Nuisance The complaint refers to: The landlord’s response to the resident’s reports of antisocial behaviour (ASB) and noise nuisance from his … 3 Nov 2021 Partial Maladministration London & Quadrant Housing Trust (202104947) Case 202104947 · Managing Relations The complaint is about how the landlord handled the resident’s request to assign his tenancy. The Ombudsman has also investigated … 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about …