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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

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27 Aug 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202220405) Case 202220405 · Managing Relations The landlord's handling of the resident's: Request to assign her tenancy. Associated complaint. 21 Aug 2024 Partial Maladministration Sanctuary Housing Association (202316345) Case 202316345 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about support services it provided during her tenancy. The … 13 Aug 2024 Maladministration Clarion Housing Association Limited (202308878) Case 202308878 · Occupancy Rights The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter. 31 Jul 2024 Maladministration London Borough of Ealing (202315949) Case 202315949 · Occupancy Rights The complaint is about how the landlord handled the applicant’s complaint regarding his discretionary tenancy application. 31 Jul 2024 No Maladministration North West Leicestershire District Council (202306960) Case 202306960 · Health and Safety (inc. building safety) This investigation is about: The condition of the resident’s home when he started his tenancy. The landlord’s response to the … 31 Jul 2024 Maladministration Wandle Housing Association Limited (202222581) Case 202222581 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, hot water and ventilation systems in the property. … 25 Jul 2024 Maladministration Folkestone & Hythe District Council (202336218) Case 202336218 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repair and cleanliness issues in the property at … 16 Jul 2024 Partial Maladministration Sovereign Network Homes (Former Network Homes) (202301357) Case 202301357 · Managing Relations The complaint is about the landlord’s: Response to damp and mould. Response to repair issues including the condition of the … 28 Jun 2024 Maladministration Hammersmith and Fulham Council (202231833) Case 202231833 · Managing Relations The resident’s complaint is about: The landlord’s response to concerns about the condition of the resident’s property when his tenancy … 13 Jun 2024 Partial Maladministration Peabody Trust (202233123) Case 202233123 · Occupancy Rights The complaint is about: The landlord’s response to the resident’s requests for information about her tenancy. The landlord’s complaint handling. 30 May 2024 Partial Maladministration Agudas Israel Housing Association Limited (202227019) Case 202227019 · Old Complaints Handling categories The complaint is about: The landlord’s handling of repairs at the resident’s property. The resident’s concerns that the landlord failed … 30 May 2024 Maladministration Clarion Housing Association Limited (202217008) Case 202217008 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to reports of rubbish accumulation in the resident’s garden and associated staff behaviour. … 30 May 2024 Partial Maladministration Flagship Housing Group Limited (202215333) Case 202215333 · Managing Relations The complaint is about: The landlord’s handling of the resident’s reports about the condition of her former property when the … 26 Apr 2024 Maladministration Tower Hamlets Council (202209790) Case 202209790 · Managing Relations The complaint is about the landlord’s decision to accept a notice to quit the joint tenancy and re-grant sole tenancy … 23 Apr 2024 No Maladministration Karbon Homes Limited inc Byker Community Trust (202213965) Case 202213965 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s request to investigate issues of noise transference at the property. … 22 Apr 2024 Maladministration A2Dominion Housing Group Limited (202122223) Case 202122223 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB). Decisions to issue the resident … 18 Mar 2024 No Maladministration Ashford Borough Council (202232468) Case 202232468 · Moving/Buying/Selling Home The complaint is about: The suitability of temporary accommodation offered by the landlord and its management of the resident’s homelessness … 14 Mar 2024 Outside Jurisdiction Leeds City Council (202320179) Case 202320179 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s concerns about the condition of the property at the start … 8 Mar 2024 Maladministration Clarion Housing Association Limited (202017591) Case 202017591 · ASB/Abuse/Nuisance This complaint is about how the landlord handled: The resident’s reports of noise nuisance, antisocial behaviour and tenancy breaches from … 28 Feb 2024 No Maladministration Mid Devon District Council (202207247) Case 202207247 · Financial The complaint is about the landlord’s: Decision to recharge the resident for repairs upon termination of his tenancy. Response to … 27 Feb 2024 Partial Maladministration Incommunities Limited (202219765) Case 202219765 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 15 Feb 2024 Partial Maladministration Six Town Housing Limited (202208139) Case 202208139 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident's request for disabled parking. The landlord's handing of the resident’s … 14 Feb 2024 Partial Maladministration Birmingham City Council (202111174) Case 202111174 · Estate Management The complaint is about the landlord’s handling of the resident’s: Concerns about the security of the building following her reports … 14 Feb 2024 Partial Maladministration Islington Council (202119874) Case 202119874 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports about: Outstanding repairs to the kitchen units. The replacement … 13 Feb 2024 Maladministration Home Group Limited (202230420) Case 202230420 · Financial The complaint is about the landlord’s handling of recharges at the end of the resident’s tenancy. The Ombudsman has also … 12 Feb 2024 No Maladministration Royal Borough of Kensington and Chelsea (202211153) Case 202211153 · Financial The complaint is about the landlord’s handling of: The resident’s request to transfer the tenancy into her name. The resident’s … 9 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202125562) Case 202125562 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports about the condition of the property at the start … 9 Feb 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202200838) Case 202200838 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Repairs to the resident’s door and window. The condition of the boiler … 7 Feb 2024 Partial Maladministration Wandle Housing Association Limited (202126023) Case 202126023 · Managing Relations The landlord’s handling of the following: the residents report of draughty windows in need of repair. Outstanding works from beginning … 6 Feb 2024 Partial Maladministration Vivid Housing Limited (202225825) Case 202225825 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for succession to his mother’s tenancy. The Ombudsman has … 5 Feb 2024 Partial Maladministration Lambeth Council (202127127) Case 202127127 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of repairs at the resident’s property and repairs to communal areas of the … 31 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202126948) Case 202126948 · Financial The complaint is about the landlord’s response to the resident about: Front and back doors reportedly resulting in water ingress … 31 Jan 2024 Partial Maladministration Eastlight Community Homes Limited (202209342) Case 202209342 · Estate Management The complaint is about the landlord’s communication with the resident about the property at the start of the tenancy, including … 31 Jan 2024 Partial Maladministration Sovereign Network Homes (202222699) Case 202222699 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s: request to carry out an asbestos survey; access to the resident’s property; termination … 31 Jan 2024 Partial Maladministration Vivid Housing Limited (202215308) Case 202215308 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about: Antisocial behaviour (ASB) in her building. The maintenance … 29 Jan 2024 Partial Maladministration Homes Plus Limited (202215123) Case 202215123 · Managing Relations The complaint is about: The condition of the property at the start of the resident’s tenancy, and how the subsequent … 26 Jan 2024 Partial Maladministration Notting Hill Genesis (NHG) (202128553) Case 202128553 · Information and data management The complaint is about the landlord’s response to the resident’s: Reports of a pest infestation within the property. Request to … 24 Jan 2024 Maladministration London Borough of Hackney (202205960) Case 202205960 · Information and data management The complaint is about: The landlord’s handling of repairs. The landlord’s response to the resident’s request for adaptations. The landlord’s … 23 Jan 2024 Maladministration North West Leicestershire District Council (202205460) Case 202205460 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to succeed to her mother’s tenancy. 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 22 Dec 2023 No Maladministration Bromford Housing Group Limited (202201378) Case 202201378 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident about: its handling of her ASB reports. its decision to … 21 Dec 2023 No Maladministration Incommunities Limited (202128086) Case 202128086 · Financial The complaint is about the landlord’s response to the resident’s concerns that: She has been overcharged rent. She has been …