Salix Homes Limited (202104609)
The complaint is about the landlord’s response to the resident’s reports that the landlord’s contractor damaged their car.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Somerset West and Taunton Council (202006714)
The resident has complained that: The landlord has refused to compensate them for damage to their car.
Tower Hamlets Council (202010991)
The complaint is about the landlord’s: Handling of a leak into the resident’s property. Complaint handling.
Barking and Dagenham Council (201911211)
This complaint is about the level of compensation awarded by the landlord for its delays in removing items from the communal area of the resident’s block and in its handling of the related complaint.
Birmingham City Council (202013007)
The complaint is about the landlord’s handling of the resident’s reports of cracks in the walls of his property.
Clarion Housing Association Limited (202010433)
The resident complains about the landlord’s response to her concerns regarding a rented parking space and associated arrears, and her subsequent formal complaint about the matter.
Clarion Housing Association Limited (202012788)
The complaint is about: The landlord’s handling of the resident’s reports of water leaks from October 2020 onwards. The landlord’s handling of the resident’s reports of historical water leaks. The impact the landlord’s handling of the reports had on the resident’s health.
Orbit Housing Association Limited (202102294)
The complaint is about the landlord’s handling of the resident’s reports of no heating or hot water.
Yorkshire Housing Limited (202100909)
The complaint is about the landlord’s handling of the resident’s concerns about: No gas supply in his kitchen at the start of his tenancy. Damp in his bedroom and lounge. Mess left by contractors. Access to his property and bathroom.
Birmingham City Council (202012337)
REPORT COMPLAINT 202012337 Birmingham City Council 15 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Clarion Housing Association Limited (202009271)
The complaint is about the landlord’s: Response to the resident’s reports of electric sockets not working in the property. Response to the resident’s reports of a problem with one of the windows in the property. Complaint handling.
Leicester City Council (202013851)
The resident’s complaint is about: The landlord's response to the resident's reports of mould. The resident's report of the conduct of the operatives carrying out remedial work to the mould on 3 December 2020. The landlord's response to the resident's reports of anti-social behaviour (ASB). The landlord's response to the …
One Vision Housing Limited (202014747)
The complaint concerns: The landlord’s response to the resident’s concerns regarding the functionality of her toilet. The landlord’s handling of repairs to the resident’s bathroom.
Clarion Housing Association Limited (202004901)
REPORT COMPLAINT 202004901 Clarion Housing Association Limited 14 July 2021 Our Approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. […]
Clarion Housing Association Limited (202010331)
The complaint concerns how the landlord responded to the resident’s reports of antisocial behaviour (ASB).
Leeds City Council (202016026)
The complaint refers to: The landlord's handling of repairs following a leaking roof at the resident's property. The resident’s legal disrepair claim.
One Housing Group Limited (202013584)
The complaint is about the level of compensation the landlord offered the resident following a leak into her property.
GreenSquareAccord Limited (202012871)
The complaint refers to the landlord’s handling of: Repairs to plastering in the property. Repairs to the resident’s boiler. The resident’s request for a replacement bathroom suite The resident’s request for kitchen alterations. Its communication with the resident The resident’s concerns related to racial discrimination. The length of time taken …
Kingston upon Thames Council (202010080)
The complaint is about the landlord’s: Original decision to restrict the resident’s access to a single point of contact. Decision in December 2020 to retain the single point of contact. Handling of a communal repair.
London & Quadrant Housing Trust (202007908)
The resident has complained that the landlord has offered insufficient compensation after upholding their complaint about the condition of the property when let, and about the handling of the resulting repairs.
Metropolitan Housing Trust Limited (202002912)
This complaint is about the landlord’s handling of: the resident’s questions about service charges; the related complaint.
Stonewater Limited (202010070)
The resident has complained about the level of service provided by the landlord with regard to grounds maintenance and cleaning and about the handling of his queries about his service charge.
Clarion Housing Association Limited (202011727)
The resident complains about how the landlord has responded to his reports of structural issues and cracks in the property.
Sovereign Housing Association Limited (202005862)
The complaint is about the landlord’s response to the resident’s: reports about repair works required at her property; reports about the landlord’s employee’s behaviour; reports about antisocial behaviour (ASB) from her neighbour; request to be transferred to an alternative property.
Barnet Council (202006969)
The resident has complained about the landlord’s handling of repairs to the roof and about the level of compensation it has offered.
Cornwall Council (201900404)
The complaint is about: the level of compensation offered to the resident further to his reports of water ingress, damp and mould. the landlord’s response to the resident’s complaint about the “One-Stop-Shop.”
Habinteg Housing Association Limited (201910893)
This complaint is about the landlord’s handling of: the resident’s reports of mould growth in her property; the related complaint.
Metropolitan Housing Trust Limited (202101822)
The complaint concerns the landlord’s response to reports of repairs to the resident’s garage.
Swindon Borough Council (202009294)
The complaint is about the Council disposing of items it was storing for the resident.
Thames Valley Housing Association Limited (201907582)
The landlords handling of the residents reports concerning gardening and guttering issues.
Catalyst Housing Limited (202007537)
The complaint concerns the landlord’s handling of the resident’s reports of antisocial behaviour caused by his upstairs neighbours.
Metropolitan Housing Trust Limited (202012807)
The complaint is about the landlord’s response to the resident’s reports of repairs following major gas works in 2019.
MHS Homes Ltd (202001013)
The resident complains about the landlord's handling of her concerns about service charge and lift maintenance costs.
Harrow Council (202013212)
The complaint is about the landlord’s decision not to compensate the resident for damage to the flooring and walls, caused by a leak at the property. The complaint is also about the landlord’s communication and complaint handling.
London Borough of Redbridge (202014608)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Midland Heart Limited (202013704)
The complaint is about: The landlord’s handling of repairs to the security light outside the resident’s property. The landlord’s associated complaint handling.
Optivo (201915070)
The complaint is about: The landlord’s response to the resident’s reports of a faulty intercom entry system. The landlord’s response to the resident’s reports of a faulty communal front door lock. The landlord’s response to the resident’s reports of an unusable communal bin store. The landlord’s handling of the associated …
Peabody Trust (202005661)
The resident complained about the level of compensation the landlord offered toward the cleaning, following a fire in the property.
Southern Housing Group Limited (202104632)
The complaint is about the landlords response to the resident’s concerns regarding a data breach.
Clarion Housing Association Limited (202101785)
REPORT COMPLAINT 202101785 Clarion Housing Association Limited 5 July 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Metropolitan Housing Trust Limited (202100327)
The complaint is about: The landlord’s response to vandalism and misuse of the resident’s allocated parking bay. The landlord’s handling of repairs and replacement of the resident’s parking bollard. The landlord’s complaints handling.
Metropolitan Housing Trust Limited (202100690)
The complaint concerns: The landlord’s response to the resident’s reports of the condition of the communal bin store serving her property; it’s decision to decline the resident’s request for a management transfer; the effect the situation has had on her family’s health; how the resident’s request to be rehoused on …
Notting Hill Genesis (202006957)
The resident is unhappy that a parking space was not included within the purchase of their property. The resident is unhappy that the landlord has not subsequently agreed to sell them a parking space.
Trident Housing Association Limited (202002463)
The complaint concerns the landlord’s: Handling of repairs to the property following a leak from a radiator. Refusal to reimburse the resident for damage to his personal items caused by the leak. Formal complaint into these matters.
Birmingham City Council (202008235)
The complaint is about the landlord's response to the resident’s request for compensation for personal injury and damage to personal items resulting from a leak caused by roof works.
Places for People Homes Limited (201906836)
This complaint is about the landlord’s handling of the resident’s reports of damage caused to his property during heating works.
Southwark Council (202005991)
The complaint is about the landlord’s decision not to reimburse the resident for money he spent on private accommodation while works to the property were being carried out.
Westminster City Council (202017009)
The complaint is about the landlord’s: Handling of the resident’s reports of outstanding repairs to and the security of his front door. Associated complaint handling.
Anchor Hanover Group (202015843)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The landlord’s handling of reports of ASB made about the resident.
Broxtowe Borough Council (202008231)
The complaints are about the landlord’s: Handling of repairs to the shower. Response to concerns that were raised about the replacement shower. Handling of the formal complaint. Response to concerns that were raised about the resident’s mother injuring herself when using the replacement shower.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)