Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "tenancy" ×

Showing 1,900 of 16,595 decisions matching "tenancy"

Decisions

Most recent first
10 Oct 2025 No Maladministration Southern Housing (202429762) Case 202429762 · Managing Relations Decision Case ID 202429762 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Shorthold Tenancy Date 10 … 9 Oct 2025 No Maladministration Believe Housing Limited (202426844) Case 202426844 · Managing Relations Decision Case ID 202426844 Decision type Investigation Landlord Believe Housing Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 … 9 Oct 2025 Maladministration Karibu Community Homes Limited (202345962) Case 202345962 · Financial Decision Case ID 202345962 Decision type Investigation Landlord Karibu Community Homes Limited Landlord type Housing Association Occupancy Shared Ownership Date … 9 Oct 2025 Partial Maladministration Southern Housing (202502888) Case 202502888 · Managing Relations Decision Case ID 202502888 Decision type Investigation Landlord Southern Housing Landlord type Housing Association Occupancy Assured Tenancy Date 9 October … 1 Oct 2025 No Maladministration Birmingham City Council (202430972) Case 202430972 · Local Authority / ALMO or TMO The complaint is about: The information the landlord provided about the resident’s tenancy. The suitability of the property the landlord … 30 Sep 2025 Partial Maladministration Leeds City Council (202336214) Case 202336214 · ASB/Abuse/Nuisance The complaint is about the landlord’s management of: the resident’s reports of anti-social behaviour (ASB). the resident's requests for tenancy … 30 Sep 2025 Outside Jurisdiction London Borough of Lambeth (202403228) Case 202403228 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the applicant's request to succeed a tenancy. 30 Sep 2025 Partial Maladministration Melton Borough Council (202423492) Case 202423492 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of a data breach. the resident’s reports of antisocial … 30 Sep 2025 Partial Maladministration Peabody Trust (202421770) Case 202421770 · Managing Relations The resident’s complaint is about the landlord’s handling of: Repairs to the boiler. Updates to the resident’s tenancy details. The … 30 Sep 2025 Partial Maladministration Reading Borough Council (202332518) Case 202332518 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: concerns about a staff member’s conduct request for her tenancy … 29 Sep 2025 Partial Maladministration Cheshire Peaks & Plains Housing Trust Limited (202421499) Case 202421499 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about her tenancy, including the type of rent paid … 29 Sep 2025 Reasonable Redress Peabody Trust (202446469) Case 202446469 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s tenancy agreement which included issues with: Adherence to a judge’s … 26 Sep 2025 Maladministration London Borough of Waltham Forest (202347813) Case 202347813 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of an application for tenancy succession. Complaint handling. 25 Sep 2025 Maladministration Clarion Housing Association Limited (202302724) Case 202302724 · Information and data management The complaint is about the landlord’s handling of: The resident’s tenancy succession application. The resident’s request to appoint an authorised … 22 Sep 2025 Partial Maladministration Guildford Borough Council (202422292) Case 202422292 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Tenancy while she was away from the property. Son’s vulnerabilities … 22 Sep 2025 Maladministration London & Quadrant Housing Trust (202405373) Case 202405373 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to succeed her mother’s tenancy. complaint. 27 Aug 2025 Partial Maladministration London Borough of Wandsworth (202444517) Case 202444517 · Local Authority / ALMO or TMO The complaint is about: The condition of the property upon letting. The landlord’s handling of outstanding repairs identified at the … 18 Aug 2025 Maladministration London Borough of Wandsworth (202417200) Case 202417200 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s request to succeed his late mother’s tenancy. 12 Aug 2025 No Maladministration London & Quadrant Housing Trust (202421619) Case 202421619 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Staff conduct, communication, policies, culture and services, management … 12 Aug 2025 Maladministration Oadby and Wigston Borough Council (202419658) Case 202419658 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of disrepair to her flooring. The landlord’s failure to … 11 Aug 2025 Partial Maladministration Croydon Churches Housing Association Limited (202326263) Case 202326263 · Financial The complaint is about the landlord’s response to the resident’s: Request to re-classify the property and reduce the rent. Concerns … 28 Jul 2025 No Maladministration Sovereign Network Group (202331273) Case 202331273 · Information and data management The complaint is about the landlord’s handling of the resident’s request to amend his tenancy. 11 Jul 2025 Reasonable Redress Chelmer Housing Partnership Limited (202433911) Case 202433911 · Managing Relations The complaint is about the landlord’s handling of: The condition of the property at the start of the tenancy and … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Dartford Borough Council (202327308) Case 202327308 · Local Authority / ALMO or TMO This complaint is about: How the landlord communicated its decision to change its flexible tenancies to secure tenancies. How the … 30 Jun 2025 Partial Maladministration London Borough of Islington (202437111) Case 202437111 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s request to take over the tenancy following the death of … 27 Jun 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202320804) Case 202320804 · Financial The resident’s complaint is about the landlord’s: Communication regarding rent arrears. Response to her reports about the condition of the … 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 10 Jun 2025 Partial Maladministration Ongo Homes Limited (202327435) Case 202327435 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property at the start … 6 Jun 2025 Maladministration Citizen Housing Group Limited (202328004) Case 202328004 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s stay in temporary accommodation, including its decision not to grant … 4 Jun 2025 Outside Jurisdiction Dudley Metropolitan Borough Council (202227853) Case 202227853 · Occupancy Rights The complaint is about the landlord’s handling of a tenancy fraud investigation. 30 May 2025 Partial Maladministration Octavia Housing (202423537) Case 202423537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns that it offered an unsuitable property in 2022 when … 28 May 2025 Partial Maladministration Cross Keys Homes Limited (202413160) Case 202413160 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of reports of antisocial behaviour (ASB) by and about the resident. the landlord’s … 28 May 2025 Maladministration Plexus UK (First Project) Limited (202303220) Case 202303220 · Financial The complaint is about the landlord’s response to the resident’s: Reports of leaks, damp, and mould. Concerns about her energy … 27 May 2025 Partial Maladministration London Borough of Camden Council (202348136) Case 202348136 · Local Authority / ALMO or TMO The complaint is about the resident’s concerns about condition of the property at the start of the tenancy. We have … 16 May 2025 Partial Maladministration Clarion Housing Association Limited (202401217) Case 202401217 · Managing Relations The complaint is about: The landlord’s handling of: The resident’s tenancy review. Lift repairs. The landlord’s response to the resident’s: … 15 May 2025 Partial Maladministration Great Places Housing Group Limited (202324938) Case 202324938 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: A request to terminate her tenancy. A request to set up a … 15 May 2025 Partial Maladministration Notting Hill Genesis (NHG) (202408282) Case 202408282 · Financial The complaint is about the landlord's handling of: Repairs to the front door and hallway entrance door as well as … 30 Apr 2025 Reasonable Redress London & Quadrant Housing Trust (202308712) Case 202308712 · Managing Relations The complaint is about the landlord's handling of the resident's: Reports about the condition of the windows at the start … 30 Apr 2025 No Maladministration Newark and Sherwood District Council (202322776) Case 202322776 · Local Authority / ALMO or TMO The complaint is about: The landlord’s choice-based letting portal. The resident’s tenancy start date. Staff conduct. 29 Apr 2025 Partial Maladministration Notting Hill Genesis (202306301) Case 202306301 · Financial The complaint is about the landlord’s handling of the resident’s concerns that service charges were not aligned with her tenancy … 24 Apr 2025 Maladministration Havebury Homes (202304161) Case 202304161 · Occupancy Rights The complaint is about how the landlord handled the granting of the resident’s starter tenancy. 23 Apr 2025 Severe Maladministration London Borough of Newham (202303385) Case 202303385 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to succeed to the tenancy. We have also investigated … 11 Apr 2025 Partial Maladministration One Vision Housing Limited (202417735) Case 202417735 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB) from neighbours, including noise nuisance, … 8 Apr 2025 Partial Maladministration The Abbeyfield Society (202314572) Case 202314572 · Abbeyfield The complaint is about the landlord’s response to the resident’s: Reports of repairs to the shower, and a lack of … 31 Mar 2025 Partial Maladministration Stonewater Limited (202310570) Case 202310570 · Occupancy Rights The complaint is about the landlord’s handling of an extension to the resident’s starter tenancy. We have also investigated the … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202318587) Case 202318587 · Occupancy Rights The complaint is about the landlord's handling of the termination of the tenancy, which resulted in rent arrears under the … 25 Mar 2025 No Maladministration Jigsaw Homes Group Limited (202324786) Case 202324786 · Occupancy Rights The complaint is regarding the landlord’s handling of the resident’s: Reports of anti-social behaviour. Reports it disclosed unauthorised information to … 25 Mar 2025 Partial Maladministration Sovereign Network Group (202308787) Case 202308787 · Information and data management The complaint is about the landlord’s: Response to the resident’s subject access request. Response to the resident’s communication with its … 24 Mar 2025 No Maladministration Babergh District Council (202314102) Case 202314102 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision not to allow the applicant to succeed his late mother’s tenancy.