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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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23 Jun 2023 No Maladministration Futures Housing Group Limited (202112973) Case 202112973 · Estate Management This complaint is about the landlord’s handling of: Repairs to the intercom system. Repairs to a kitchen tap. The resident’s … 22 Jun 2023 Maladministration Home Group Limited (202214165) Case 202214165 · Managing Relations The complaint is about: The landlord’s handling of a shower repair. The landlord’s handling of the resident’s report of mould. … 21 Jun 2023 Partial Maladministration Orbit Group Limited (202210392) Case 202210392 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its handling of a roof renewal and the … 20 Jun 2023 Partial Maladministration Grand Union Housing Group Limited (202204738) Case 202204738 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of a neighbour dispute regarding her right of access. … 20 Jun 2023 Maladministration Livv Housing Group (202102519) Case 202102519 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of the condition of her garden. The Ombudsman has … 20 Jun 2023 Maladministration One Housing Group Limited (202207268) Case 202207268 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak in her property and the subsequent … 15 Jun 2023 Reasonable Redress Settle Group (202211439) Case 202211439 · Financial The complaint is about the landlord’s response to reports about the actions of its contractor when carrying out clearance works … 15 Jun 2023 Maladministration The Riverside Group Limited (202116185) Case 202116185 · Managing Relations The complaint is about the landlord’s handling of: the resident’s report of a leak in the roof; and the associated … 14 Jun 2023 Severe Maladministration Home Group Limited (202117203) Case 202117203 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reports of no heating and hot water. The related complaint. 13 Jun 2023 Partial Maladministration Platform Housing Group Limited (202125707) Case 202125707 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s concerns about the layout of the neighbouring property. The resident’s … 12 Jun 2023 Maladministration Places for People Group Limited (202211133) Case 202211133 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s request for fence repairs and replacement. 9 Jun 2023 Reasonable Redress Platform Housing Group Limited (202125368) Case 202125368 · Old Property Condition migrated-2025 This complaint is about the landlord’s decision to apply a mould treatment to the felt in the loft rather than … 9 Jun 2023 Partial Maladministration Southern Housing Group Limited (202221158) Case 202221158 · Estate Management The complaint is about: The landlord’s pruning of trees in communal areas during the summer. The landlord’s complaint handling. 8 Jun 2023 Partial Maladministration Home Group Limited (202111072) Case 202111072 · Financial This complaint is about the landlord’s response to reports of defects in the doors and windows of a new build … 8 Jun 2023 Reasonable Redress Platform Housing Group Limited (202117482) Case 202117482 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s defect repair reports. 7 Jun 2023 Partial Maladministration Platform Housing Group Limited (202204569) Case 202204569 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour and the offer of a property … 7 Jun 2023 No Maladministration Southern Housing Group Limited (202126214) Case 202126214 · ASB/Abuse/Nuisance The resident complains about the landlord’s handling of anti-social behaviour reports made about her, including its decision to issue her … 6 Jun 2023 Partial Maladministration Bromford Housing Group Limited (202110482) Case 202110482 · Financial The complaint is about: Liability for damages and loss caused during a fire at the resident’s home; Liability for damages … 6 Jun 2023 Partial Maladministration Home Group Limited (202205972) Case 202205972 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for new rear-patio doors. The associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116184) Case 202116184 · Managing Relations The complaint is about the landlord’s handling of: the resident’s transfer request; and the associated complaint. 6 Jun 2023 Maladministration Southern Housing Group Limited (202116632) Case 202116632 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of an upsurge of waste into his property from … 6 Jun 2023 No Maladministration Thirteen Housing Group Limited (202213991) Case 202213991 · Financial The complaint is about the landlord’s handling of the resident’s request: To repair a broken window in the outbuilding; and … 5 Jun 2023 Maladministration Longhurst Group Limited (202118895) Case 202118895 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's reports of outstanding repairs at the beginning of her tenancy … 3 Jun 2023 Maladministration The Riverside Group Limited (202121237) Case 202121237 · Old Property Condition migrated-2025 The complaint concerns: The landlord’s response to the resident request for compensation for personal injury he said he sustained due … 31 May 2023 Partial Maladministration Abri Group Limited (202204958) Case 202204958 · ASB/Abuse/Nuisance REPORT COMPLAINT 202204958 Abri Group Limited 31 May 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 31 May 2023 Maladministration Anchor Hanover Group (202107365) Case 202107365 · Managing Relations The complaint is about the landlord’s handling of the: Resident’s reports of damp and mould in the property. The associated … 31 May 2023 Maladministration Anchor Hanover Group (202119309) Case 202119309 · ASB/Abuse/Nuisance The resident complaints about the landlords handling of: The resident’s reports of antisocial behaviour (ASB). The associated complaint. 31 May 2023 Maladministration Bromford Housing Group Limited (202200247) Case 202200247 · Estate Management The complaint is about the landlord’s handling of: Remedial works to trees in the resident’s garden. The replacement of front … 31 May 2023 Maladministration Longhurst Group Limited (202116910) Case 202116910 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of pests in the loft and walls. 31 May 2023 Partial Maladministration Longhurst Group Limited (202123260) Case 202123260 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) directed against her. Response to … 31 May 2023 Maladministration Longhurst Group Limited (202215002) Case 202215002 · Estate Management The complaint is about the landlord's handling of repairs to the lighting in the communal car park. 31 May 2023 Maladministration Places for People Group Limited (202117853) Case 202117853 · Financial The complaint is about the landlord’s handling of: the management of the resident’s property; the resident’s reports of snagging issues … 31 May 2023 Maladministration Southern Housing Group Limited (202017061) Case 202017061 · Managing Relations The complaint is about the landlord’s handling of repairs to a communal heating system. This Service has also considered the … 31 May 2023 Maladministration Southern Housing Group Limited (202118678) Case 202118678 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of a lack of hot water supply and bathroom … 31 May 2023 Maladministration Southern Housing Group Limited (202207489) Case 202207489 · Managing Relations The complaint is about the landlord’s handling of repairs at the property. The Ombudsman will also consider the landlord’s: Record … 31 May 2023 Reasonable Redress Your Housing Group Limited (202121482) Case 202121482 · Financial The complaint is about: the landlord’s handling of the resident’s rent arrears and mutual exchange request. the landlord’s complaint handling. 30 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202210765) Case 202210765 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s report of damaged cladding. The associated complaint. 30 May 2023 No Maladministration Abri Group Limited (202117957) Case 202117957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Request for the landlord to carry out works to her … 30 May 2023 Partial Maladministration Longhurst Group Limited (202214060) Case 202214060 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB). Request to be rehoused. 26 May 2023 Partial Maladministration Anchor Hanover Group (202119769) Case 202119769 · Managing Relations The complaint is regarding: the landlord’s handling of the resident’s request for a walk-in shower to be installed in the … 26 May 2023 Maladministration Orbit Group Limited (202012937) Case 202012937 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report of a leak from the communal roof. The associated … 26 May 2023 Partial Maladministration Places for People Group Limited (202010595) Case 202010595 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: The resident’s reports of anti-social behaviour (ASB). The resident’s request to be … 25 May 2023 Partial Maladministration A2Dominion Housing Group Limited (202124470) Case 202124470 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to: the resident’s reports of anti social behaviour, and; requests for additional security … 25 May 2023 Maladministration Abri Group Limited (202107780) Case 202107780 · Managing Relations The complaint is about: The landlord’s handling of repairs to windows at the property. The Ombudsman has also considered the … 25 May 2023 Partial Maladministration Black Country Housing Group Limited (202111364) Case 202111364 · ASB/Abuse/Nuisance The landlord’s handling of reports of: A pest infestation at the neighbour’s property. Antisocial behaviour from the neighbour. The related … 25 May 2023 Maladministration Southern Housing Group Limited (202114779) Case 202114779 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s reports of anti-social behaviour (ASB). 25 May 2023 Maladministration Southern Housing Group Limited (202200360) Case 202200360 · ASB/Abuse/Nuisance The complaint is about: The landlord's response to the resident's reports of antisocial behaviour (ASB) by a neighbour, and her … 24 May 2023 Maladministration Home Group Limited (202202164) Case 202202164 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of water ingress into the resident’s property. 24 May 2023 No Maladministration Home Group Limited (202211370) Case 202211370 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of disrepair to her kitchen, and her subsequent request … 24 May 2023 Maladministration One Housing Group Limited (202006035) Case 202006035 · Financial The complaint is about the landlord’s handling of: The resident's request for remedial repairs to his property. The issues relating …