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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 3,716 of 16,595 decisions matching "association"

Decisions

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14 Jul 2025 Partial Maladministration Broadland Housing Association Limited (202223230) Case 202223230 · Financial The complaint is about the landlord’s handling of: the resident’s concerns about the accuracy of the service charges. the resident’s … 14 Jul 2025 Maladministration Sanctuary Housing Association (202431769) Case 202431769 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Complaint. 11 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202342516) Case 202342516 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for a new kitchen, bathroom, and windows. Repairs to … 11 Jul 2025 Maladministration Clarion Housing Association Limited (202425093) Case 202425093 · Information and data management The complaint is about the landlord's response to the resident's reports of broken communal entrance doors and associated antisocial behaviour … 8 Jul 2025 No Maladministration Trident Housing Association Limited (202347952) Case 202347952 · Financial The complaint is about the landlord’s handling of the resident’s: 7 Jul 2025 Partial Maladministration Great Places Housing Association (202341917) Case 202341917 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about: repairs to the bathroom. anti-social behaviour (ASB). the … 6 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202431663) Case 202431663 · Managing Relations This complaint is about the landlord’s: Response to the residents’ reports of damp and mould in her property. Handling of … 4 Jul 2025 Maladministration Clarion Housing Association Limited (202340358) Case 202340358 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about the structural safety of the property. We have … 3 Jul 2025 Partial Maladministration Clarion Housing Association Limited (202435416) Case 202435416 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB) request to make safe electric … 2 Jul 2025 Maladministration Hyde Housing Association Limited (202309718) Case 202309718 · Responsive repairs/activity The complaint is about the landlord's handling of the resident’s reports about repairs to the windows. 2 Jul 2025 Severe Maladministration Hyde Housing Association Limited (202440396) Case 202440396 · Responsive repairs/activity The complaint is about the landlord’s response to the resident’s concerns about a lack of hot water. 2 Jul 2025 Maladministration Orbit Housing Association Limited (202427014) Case 202427014 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. We have also considered the … 30 Jun 2025 No Maladministration Ability Housing Association (202322628) Case 202322628 · ASB/Abuse/Nuisance The resident’s complaint is about: The landlord’s handling of reports of anti-social behaviour. The landlord’s handling of reports of damp … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202432728) Case 202432728 · Estate Management The complaint is about: The landlord’s handling of the resident’s reports of leaks, damp, and mould. The landlord’s response to … 30 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202446846) Case 202446846 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: Conduct of contractors. Repairs to the property, and … 30 Jun 2025 Reasonable Redress Hyde Housing Association Limited (202432495) Case 202432495 · Moving/Buying/Selling Home The resident’s complaint was about the landlord's response to the resident's request for a priority move and its complaint handling. 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202235018) Case 202235018 · Managing Relations The resident’s complaint is about: The landlord’s handling of reports of damp and mould. The landlord’s handling of damage caused … 30 Jun 2025 Partial Maladministration Nottingham Community Housing Association Limited (202432146) Case 202432146 · Managing Relations The resident’s complaint is about: The landlord’s handling of damp and mould in the property. The landlord’s consideration of the … 30 Jun 2025 No Maladministration Together Housing Association Limited (202218487) Case 202218487 · Estate Management The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s reports … 30 Jun 2025 Maladministration West Kent Housing Association (202419718) Case 202419718 · Managing Relations The complaint is about the landlord’s handling of: Repairs following a mutual exchange. Pest issues (infestation of rats and mice). … 27 Jun 2025 Maladministration Clarion Housing Association Limited (202422759) Case 202422759 · Responsive repairs/activity The complaint is about the landlord’s response to a damp and mould problem and related repairs. 27 Jun 2025 Maladministration Clarion Housing Association Limited (202432103) Case 202432103 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of damp and mould. The Ombudsman has also considered … 27 Jun 2025 Reasonable Redress Warrington Housing Association Limited (202419571) Case 202419571 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Antisocial Behaviour (ASB). 26 Jun 2025 Reasonable Redress Access Homes Housing Association Limited (202326268) Case 202326268 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about: A faulty boiler at the property. A gas … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202324619) Case 202324619 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of damaged paving in a communal area. Response to … 26 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202433894) Case 202433894 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 26 Jun 2025 Partial Maladministration Sanctuary Housing Association (202322989) Case 202322989 · Managing Relations REPORT COMPLAINT 202322989 Sanctuary Housing Association 26 June 2025 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jun 2025 Reasonable Redress Clarion Housing Association Limited (202333219) Case 202333219 · Managing Relations The complaint is about the landlord's handling of: Repairs to the balcony door. Complaint handling. 25 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202427773) Case 202427773 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations at her property. The associated complaint. 25 Jun 2025 Maladministration Hexagon Housing Association Limited (202303959) Case 202303959 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the drainage in the wet room. Repairs to the garden … 25 Jun 2025 Partial Maladministration Hyde Housing Association Limited (202408454) Case 202408454 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about: A leak in the kitchen A leak in … 25 Jun 2025 Maladministration Islington and Shoreditch Housing Association Limited (202424686) Case 202424686 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of a leak into her property. The Ombudsman has … 25 Jun 2025 Reasonable Redress Orbit Housing Association Limited (202325918) Case 202325918 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property condition when it was let, in … 25 Jun 2025 Maladministration Sanctuary Housing Association (202443875) Case 202443875 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about fire safety due to a hoarded property. The … 24 Jun 2025 No Maladministration Clarion Housing Association Limited (202437909) Case 202437909 · Managing Relations The complaint is about the landlord’s: Handling of reports of a bed bug infestation. Complaint handling. 24 Jun 2025 Partial Maladministration Cotman Housing Association Limited (202405270) Case 202405270 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). The resident’s request for a … 24 Jun 2025 Maladministration Hexagon Housing Association Limited (202427054) Case 202427054 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 23 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202422421) Case 202422421 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for adaptions to the property, including concerns that the … 20 Jun 2025 Maladministration Clarion Housing Association Limited (202306492) Case 202306492 · Managing Relations The complaint is about the landlord’s handling of the resident’s concern that the cavity wall insulation had collapsed, resulting in … 20 Jun 2025 Partial Maladministration Gateway Housing Association Limited (202431390) Case 202431390 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to Reports of anti-social behaviour (ASB) from a neighbour. A boundary dispute between … 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202234940) Case 202234940 · Financial The complaint is about the resident’s concerns about the landlord’s: Communication about service charge payments. Live chat facility. Complaint handling. 19 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202436394) Case 202436394 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: The resident’s reports of leaks, damp, and mould in the property. The … 19 Jun 2025 Partial Maladministration Hightown Housing Association Limited (202228597) Case 202228597 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Grounds and estate maintenance. The caretaker’s performance. 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202306683) Case 202306683 · Financial The complaint is about the landlord’s handling of: The resident’s request for information on how the service charge is calculated. … 18 Jun 2025 Partial Maladministration Clarion Housing Association Limited (202421853) Case 202421853 · Managing Relations The complaint is about the landlord’s response to reports of heat loss in the property. The Ombudsman has also considered … 18 Jun 2025 Outside Jurisdiction Clarion Housing Association Limited (202428334) Case 202428334 · Occupancy Rights The complaint is about the landlord’s decision to give tenancy succession to the complainant’s brother, and its handling of concerns … 18 Jun 2025 Maladministration Hyde Housing Association Limited (202327778) Case 202327778 · Responsive repairs/activity The complaint is about the landlord’s handling of a leak in the property and associated repairs. 18 Jun 2025 Outside Jurisdiction Sanctuary Housing Association (202425718) Case 202425718 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about damp. 18 Jun 2025 Maladministration West Kent Housing Association (202420972) Case 202420972 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of damp and mould. the resident’s reports of rodents … 17 Jun 2025 Partial Maladministration Ability Housing Association (202410761) Case 202410761 · Estate Management The landlord’s response to the resident’s complaint about: It disconnecting his gas supply. His request for compensation for damage it …