Peabody Trust 2018 (202002013)
The complaint concerns: the landlord's response to the resident's reports of antisocial behaviour. the landlord's handling of the resident's request to be re-housed. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Raven Housing Trust Limited (202001573)
The complaint is about the landlord’s response to the resident’s reports of: A leak from a neighbouring property and compensation for damaged goods and decorations. Anti-social behaviour (ASB) including noise and nuisance. Fly tipping at the property. The landlord’s complaint’s handling.
Regenda Limited (202101190)
The complaint is about the landlord’s response to the resident’s reports about her service charge account.
Shepherds Bush Housing Association Limited (202004086)
This complaint is about the landlord’s response to various repairs at the property.
Southern Housing Group Limited (202001367)
The complaint is about: The landlord’s response to the resident’s report of a rat infestation. The landlord’s delays in its complaint handling.
Southern Housing Group Limited (202012080)
The resident complains about the landlords handling of:
Tandridge District Council (202009531)
The landlord’s response to the resident’s assertion that contractors advised him to use both heating switches, which resulted in additional charges.
The Guinness Partnership Limited (202102041)
The complaint is regarding the landlord’s: Handling of a repair following a reported leak. Response to the resident’s request for replacement flooring damaged by the leak. This Service has also considered how the landlord managed the resident’s complaint through its complaint procedures.
Thrive Homes Limited (202003370)
The complaint concerns: The landlord's handling of repairs to the bathroom ceiling, floor, and shower screen. The landlord's handling of repairs to the kitchen ceiling.
Two Rivers Housing (202010606)
The complaint is about: The landlord’s handling of repairs to the roof and guttering including its response to reports of resulting mould.
Welwyn Hatfield Borough Council (202106370)
REPORT COMPLAINT 202106370 Welwyn Hatfield Borough Council 30 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Wolverhampton City Council (202011973)
The complaint is about the landlord’s handling of antisocial behaviour (ASB) at the resident’s former property.
Aster Communities (202101249)
The complaint is about the landlord moving the resident from her previous property and its response to concerns that the new property was unsuitable.
Birmingham City Council (202007856)
The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Birmingham City Council (202011900)
The complaint is about the landlord’s response to the resident’s reports of various ASB-related issues involving his neighbours.
Brighton and Hove City Council (202006311)
The complaint concerns: The landlord's handling of the resident’s reports of antisocial behaviour from a neighbour. The landlord’s complaint handling.
Habinteg Housing Association Limited (202016889)
NOTE: AMENDED INVESTIGATION REPORT Case Ref: 202016889 Created by Gillian Lowdon on 15/12/2021 10:45:24 Title: NOTE: AMENDED INVESTIGATION REPORT Category: Case Notes Activity Date: 15/12/2021 Body:
Harlow District Council (202109828)
The complaint is about:
Leeds City Council (202109622)
The complaint refers to: The landlord’s handling of the repairs needed to the resident’s front and back doors, windows and cupboard door in her bedroom. The resident’s concerns about repairs needed to her kitchen and plastering . The landlord’s handling of the associated complaint.
Leicester City Council (202014036)
The complaint is about: The condition of the property when it was let. The landlord’s response to concerns about outstanding repairs at the property.
Newlon Housing Trust (202110290)
The complaint refers to: The landlord’s response to the resident’s reports of a leak at the property. The landlord’s handling of the associated complaint.
Nottingham City Homes (202016325)
The complaint is about the level of compensation offered by the landlord regarding acknowledged service failures relating to communal fence repairs. The landlord’s complaints handling has also been investigated.
Phoenix Community Housing Association (Bellingham and Downham) Limited (202110343)
The complaint is about the landlord’s response to the resident’s concerns regarding: contractors attending during the COVID-19 pandemic. the level of contact from its contractors. Her personal information being shared.
Clarion Housing Association Limited (202101927)
The complaint is about the: level of grounds maintenance service charges. landlord’s response to the resident’s concerns about the standard of the grounds maintenance.
Metropolitan Housing Trust Limited (202101759)
The complaint is about the landlord’s handling of the resident’s concerns regarding her front and back door.
Brentwood Borough Council (202106344)
The complaint concerns: How the landlord handled the resident’s reports of antisocial behaviour (ASB). The information given to the resident relating to rent arears in relation to her request for rehousing. The landlord’s allocation of the resident’s banding for rehousing.
Catalyst Housing Limited (202107564)
The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB).
London & Quadrant Housing Trust (202016813)
The complaint is about the landlord’s handling of the resident’s concerns regarding his ceiling and report of a water leak.
Abri Group Limited (202007568)
The complaint is about: The landlord’s response to the resident’s concerns about defects in her property. The landlord’s complaint handling.
Catalyst Housing Limited (202011651)
The complaint is about the landlord's response to the residents’ reports of delays in the staircasing process.
Derwent Housing Association Limited (202015548)
This complaint is about the landlord’s handling of: the resident’s reports of mould in the property; the resident’s reports of anti-social behaviour (ASB); the resident’s request for a property transfer; a notice to quit it issued to the resident.
Guinness Housing Association Limited (202109934)
The complaint is about the landlord’s handling of: the resident’s reports of antisocial behaviour (ASB).
Metropolitan Housing Trust Limited (202010483)
The complaint is about the landlord’s: Response to the resident’s concerns about the removal of the communal fire alarm at the property. Response to the resident’s reports of repairs required at the property following the installation of the communal fire alarm. Decision to include charges for the maintenance of the …
Norwich City Council (201914385)
This complaint is about: a. the landlord’s response to the resident’s reports of noise nuisance; b. the landlord’s complaint handling.
One Vision Housing Limited (202005637)
The complaint is about: The conduct of a member of the landlord’s staff during a phone call on 24 August 2020. The landlord’s communication with the resident about her reports of issues with her neighbours.
Sanctuary Affordable Housing Limited (201914180)
The complaint was about: The landlord‘s response to the resident’s report of rodent infestation, including the level of compensation offered to the resident. The landlord’s complaint handling, including delays in responses.
The Riverside Group Limited (202102149)
The complaint is about: The comments made by the landlord’s staff, about the resident, to the occupiers of the property next door.
Your Housing Group Limited (202016452)
The complaint is about: The landlord’s response to the resident’s reports of antisocial behaviour consisting of neighbours leaving rubbish and personal items in communal areas. The landlord’s complaint handling.
Aster Group Limited (202111598)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour.
Brent Council (202000712)
The complaint is about the landlord’s response to: Repairs within the resident’s property and within her block prior to July 2017. Concerns raised about renovation works to the resident’s block of flats between 2003 and 2005. The resident’s concerns that there was no caretaker for the building, and that the …
Derwent Housing Association Limited (202010657)
This complaint is about how the landlord handled: The resident’s report of fly-tipping outside her property following a mutual exchange. A report that the resident had disposed of rubbish in bins allocated to other properties. This complaint is also about the landlord’s complaint handling.
Folkestone & Hythe District Council (202013935)
The complaint is about the landlord’s banding decision following the applicant’s request to be rehoused.
Home Group Limited (202015585)
The resident complains about: the landlord refusing her father access into her property during the covid pandemic. the landlord’s failure to act accordingly in line with the Equality Act 2010. the landlord’s handling of her complaint.
Leicester City Council (201909564)
The resident complains about the landlord’s handling of a number of repairs at the property.
Lewisham Council (202015261)
The complaint is about:
Longhurst Group Limited (202108509)
REPORT COMPLAINT 202108509 Longhurst Group Limited 18 November 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Newham Council (202008669)
The complaint is about: The repairs service provided by the landlord. The landlord’s response to concerns regarding staff conduct. The landlord’s complaint handling.
Notting Hill Genesis (202014860)
This complaint is about the landlord’s handling of the resident’s request for his carpet to be replaced following leaks into his property.
Paradigm Housing Group Limited (202002070)
The complaint concerns the landlord’s: handling of the resident's anti-social behaviour reports concerning a neighbour. handling of the resident’s request for a management move. handling of repairs and maintenance issues. response to her complaint about staff conduct.
Southwark Council (202010934)
The complaint is about the landlord’s handling of: The resident’s reports regarding her upstairs neighbour installing a doorbell camera at their shared entrance. The resident’s associated complaint.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)