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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
27 Jan 2021 Maladministration London Borough of Redbridge (202002349) Case 202002349 · Local Authority / ALMO or TMO The complaint refers to: The Landlord’s response to an accusation of verbal abuse made against the Resident. The Landlord’s complaint … 27 Jan 2021 No Maladministration London & Quadrant Housing Trust (202000464) Case 202000464 · Old Charges categories The complaint is about: the landlord’s handling of repairs to the communal areas of the building the property is situated … 27 Jan 2021 No Maladministration Metropolitan Housing Trust Limited (202007488) Case 202007488 · Estate Management The complaint is about the landlord’s handling of reports of it removing vegetation from the garden of the resident’s property … 27 Jan 2021 Outside Jurisdiction Moat Housing Group Limited (202001648) Case 202001648 · Managing Relations REPORT COMPLAINT 202001648 Moat Housing Group Limited 27 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 27 Jan 2021 No Maladministration Octavia Housing (201905017) Case 201905017 · Old Tenants Behaviour categories This complaint is about the landlord’s response to the resident’s reports and concerns about: Noise-related anti-social behaviour (‘ASB’) by a … 27 Jan 2021 Maladministration Paragon Asra Housing Limited (202005271) Case 202005271 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s response to his: Reports of issues with his water supply. Reports of a … 27 Jan 2021 Partial Maladministration Stonewater (2) Limited (201912877) Case 201912877 The complaint is about the landlord’s response to the resident’s: Concerns regarding service charge elements. Request for reimbursement following redecoration … 27 Jan 2021 No Maladministration Wandsworth Council (202003375) Case 202003375 · Financial This complaint is about the landlord’s handling of the leaseholder’s concerns about: squirrels accessing his balcony via the internet cabling … 26 Jan 2021 Partial Maladministration Equity Housing Group Limited (201902020) Case 201902020 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows and the length of time it took to … 26 Jan 2021 Maladministration Greenwich Council (201910844) Case 201910844 · Managing Relations The complaint is about the landlord’s handling of the leaseholder’s: reports of a leak into the property and consequent damage; … 26 Jan 2021 Partial Maladministration Kingston upon Thames Council (201915380) Case 201915380 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance; Complaints handling. 26 Jan 2021 No Maladministration Southwark Council (202002332) Case 202002332 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to concerns raised by the resident about major works, in particular: The amount … 25 Jan 2021 No Maladministration Hounslow Council (202001964) Case 202001964 · Local Authority / ALMO or TMO REPORT COMPLAINT 202001964 Hounslow Council 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 25 Jan 2021 Reasonable Redress Peabody Enterprises Limited (202005167) Case 202005167 · Managing Relations REPORT COMPLAINT 202005167 Peabody Enterprises Limited 25 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 25 Jan 2021 Maladministration Sanctuary Housing Association (202002585) Case 202002585 · Financial The resident has complained that: The landlord has not provided a reasonable explanation of, or supporting information for, the service … 25 Jan 2021 Maladministration The Riverside Group Limited (201909268) Case 201909268 · Old Property Condition categories The resident has complained about the landlord’s: response to her reports of damp and mould in her property; handling of … 23 Jan 2021 No Maladministration Gentoo Group Limited (202000538) Case 202000538 · Old Property Condition categories This complaint is about the landlord’s response to the resident’s request to bring forward the installation of double glazing to … 22 Jan 2021 Maladministration Clarion Housing Association Limited (202003506) Case 202003506 The complaint concerns: The condition of the property at the start of the tenancy and how the subsequent repairs were … 22 Jan 2021 Maladministration North Devon Homes (202001535) Case 202001535 · Old Property Condition categories The complaint concerns the landlord’s handling of remedial works at the property for mould and damp. 22 Jan 2021 Partial Maladministration Teign Housing (201914975) Case 201914975 · Moving/Buying/Selling Home REPORT COMPLAINT 201914975 Teign Housing 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Jan 2021 Maladministration Bristol City Council (201914973) Case 201914973 · Local Authority / ALMO or TMO The complaint is about: the level of redress offered by the landlord in respect of its acknowledged failings in carrying … 21 Jan 2021 Reasonable Redress Clarion Housing Association Limited (201906498) Case 201906498 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s request for compensation in relation to repairs to the property’s … 21 Jan 2021 Reasonable Redress Home Group Limited (201904586) Case 201904586 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s requests for repairs to her hand basin, kitchen ceiling and … 21 Jan 2021 Reasonable Redress Home Group Limited (202005646) Case 202005646 · Old Property Condition migrated-2025 The complaint refers to: The Landlord’s handling of repairs to the Resident’s bathroom. The Landlord’s complaint handling of this matter. 21 Jan 2021 No Maladministration Hyde Housing Association Limited (201909494) Case 201909494 · Financial The resident has complained about: The landlord’s response to her reports of a leak in her property, specifically that the … 21 Jan 2021 Maladministration Leeds City Council (202003569) Case 202003569 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of other residents leaving items in the communal areas … 21 Jan 2021 Partial Maladministration London & Quadrant Housing Trust (201916043) Case 201916043 · Old Property Condition categories REPORT COMPLAINT 201916043 London & Quadrant H T 21 January 2020 Our approach The Housing Ombudsman’s approach to investigating and … 21 Jan 2021 Outside Jurisdiction London & Quadrant Housing Trust (202004505) Case 202004505 · ASB/Abuse/Nuisance The resident complains about how the landlord handled her reports of anti-social behaviour by her neighbours, in particular: the landlord’s … 21 Jan 2021 Partial Maladministration Octavia Housing (202001154) Case 202001154 · Old Charges categories REPORT COMPLAINT 202001154 Octavia Housing 21 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 21 Jan 2021 No Maladministration One Housing Group (202001816) Case 202001816 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to: A fire in the resident’s property The resident’s request for re-housing 20 Jan 2021 No Maladministration Bromford Housing Group Limited (201903619) Case 201903619 · Old Outside HOS Jurisdiction categories The complaint is about the landlord's handling of the resident’s reports about: antisocial behaviour from neighbours a data breach and … 20 Jan 2021 Maladministration Hammersmith and Fulham Council (202000590) Case 202000590 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs required at the property; in particular, delay to inspection/repair of an … 20 Jan 2021 Maladministration Hexagon Housing Association Limited (201914551) Case 201914551 REPORT COMPLAINT 201914551 Hexagon Housing Association Limited 22 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Jan 2021 Maladministration Lambeth Council (202003390) Case 202003390 · Leaseholder REPORT COMPLAINT 202003390 Lambeth Council 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 Jan 2021 Maladministration London & Quadrant Housing Trust (202000305) Case 202000305 · Old Charges categories The complaint is about the lack of rent abatement for the period that the resident was temporarily decanted from her … 20 Jan 2021 Outside Jurisdiction Network Homes Limited (201900298) Case 201900298 · Old Property Condition categories The complaint is about: 20 Jan 2021 No Maladministration Notting Hill Genesis (201911978) Case 201911978 · Moving/Buying/Selling Home The complaint is about the landlord's handling of the resident’s reports concerning: noise related ASB issues with the neighbours. the … 20 Jan 2021 Outside Jurisdiction Notting Hill Genesis (202007739) Case 202007739 The complaint is about: 20 Jan 2021 No Maladministration Saxon Weald (201915048) Case 201915048 · Managing Relations REPORT COMPLAINT 201915048 Saxon Weald 20 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is … 20 Jan 2021 Outside Jurisdiction Southwark Council (202001947) Case 202001947 · Local Authority / ALMO or TMO The complaint is about the increase to the service charge for major works following a section 20 consultation process. 19 Jan 2021 Mediation Connexus Housing Limited (202001558) Case 202001558 · Old Estate Management categories REPORT COMPLAINT 202001558 Connexus Housing Limited 19 January 2021 Our approach Under our early resolution process, the Ombudsman works with … 19 Jan 2021 No Maladministration Grand Union Housing Group Limited (202006565) Case 202006565 The complaint is about the landlord’s decision not to replace the resident’s carpet. 19 Jan 2021 No Maladministration Kingston upon Thames Council (202004119) Case 202004119 · Old Property Condition migrated-2025 The complaint concerns how the landlord responded to the resident’s repair report for a communal light. 19 Jan 2021 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202003392) Case 202003392 This complaint is about the landlord’s handling of the resident’s concerns about the information he was given about the Right … 19 Jan 2021 No Maladministration One Vision Housing Limited (201913423) Case 201913423 REPORT COMPLAINT 201913423 One Vision Housing Limited 19 January 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Jan 2021 Outside Jurisdiction Peabody Trust (202007376) Case 202007376 · Old Property Condition migrated-2025 The complaint relates to the landlords handling of a heating dis-repair issue. 19 Jan 2021 Partial Maladministration Woking Borough Council (202000175) Case 202000175 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s request for repair works to the toilet at his property; … 18 Jan 2021 No Maladministration Ealing Council (202004088) Case 202004088 · Occupancy Rights The complaint refers to: The Landlord’s decision not to allow the Resident’s daughter to succeed the tenancy. The Landlord’s handling … 18 Jan 2021 Partial Maladministration Haringey Council (201915284) Case 201915284 · Local Authority / ALMO or TMO REPORT COMPLAINT 201915284 Haringey Council 18 January 2021 Our approach 1. The Housing Ombudsman’s approach to investigating and determining complaints … 18 Jan 2021 No Maladministration Leeds City Council (201902442) Case 201902442 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour including its communication with the resident.