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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
14 Apr 2021 Partial Maladministration Futures Housing Group Limited (202004109) Case 202004109 · Managing Relations The complaint concerns: The landlord’s handling of repairs to the resident’s heating system. The landlord’s handling of the associated complaint. 14 Apr 2021 No Maladministration Leeds City Council (202004331) Case 202004331 · Estate Management The complaint is about: The landlord’s decision to close the communal areas due to the Covid-19 pandemic, particularly the communal … 14 Apr 2021 Reasonable Redress Longhurst Group Limited (201906862) Case 201906862 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of an infestation of mice at her property. The … 14 Apr 2021 Reasonable Redress Metropolitan Housing Trust Limited (201915499) Case 201915499 · Managing Relations The complaint concerns: The landlord’s handling of the resident’s reports of a pest infestation in his property. The landlord’s associated … 14 Apr 2021 Reasonable Redress Notting Hill Genesis (202008951) Case 202008951 · Estate Management The complaint is about: The landlord’s response to the resident’s concerns over the change in the parking policy at the … 13 Apr 2021 No Maladministration Birmingham City Council (202005838) Case 202005838 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the accuracy of the landlord’s contractor’s account of … 13 Apr 2021 Outside Jurisdiction Cornwall Council (202009312) Case 202009312 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of lead in the water supply and the effects this has … 13 Apr 2021 Partial Maladministration Metropolitan Housing Trust Limited (202008511) Case 202008511 · Estate Management The complaint is about the landlord’s handling of the resident’s: request for CCTV to be installed; requests for repairs to … 13 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014275) Case 202014275 · Financial The complaint is about the level of rent at the property. 13 Apr 2021 No Maladministration Peabody Trust (202007447) Case 202007447 · ASB/Abuse/Nuisance The complaint is regarding: the landlord’s handling of the resident’s request to be compensated for a damaged tyre. the landlord’s … 13 Apr 2021 Maladministration Sheffield City Council (201910086) Case 201910086 · Managing Relations The complaint is about: the landlord’s response to the resident’s reports of leaks in her property. the landlord’s response to … 12 Apr 2021 Partial Maladministration Cottsway Housing Association Limited (202000991) Case 202000991 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s report of her neighbour’s shed causing damage to her garden … 12 Apr 2021 Maladministration LiveWest Homes Limited (202010159) Case 202010159 · Old Property Condition migrated-2025 The resident complained about the landlord’s handling of her request to install a wood burning stove at her property. 12 Apr 2021 No Maladministration Magenta Living (202002947) Case 202002947 The complaint is about: the condition of the property at the commencement of the resident’s tenancy. the landlord’s complaint handling. 12 Apr 2021 Mediation Midland Heart Limited (202013436) Case 202013436 · Old Property Condition migrated-2025 The landlord’s response to reports of a leak. 12 Apr 2021 No Maladministration Welwyn Hatfield Borough Council (202007664) Case 202007664 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident's application for succession of tenancy and the quality of customer … 9 Apr 2021 Partial Maladministration Ashford Borough Council (202001169) Case 202001169 · Local Authority / ALMO or TMO The complaint is about: The managing agent’s communication with the resident after he informed it in February 2018 he was … 9 Apr 2021 Partial Maladministration Notting Hill Genesis (201915560) Case 201915560 · Estate Management The complaint is about the landlord’s: provision of information about the defect period provided to the resident when purchasing the … 9 Apr 2021 Partial Maladministration Notting Hill Home Ownership Limited (202004931) Case 202004931 · Financial The complaint is about the following issues: The landlord’s response to reports of issues with the heating and hot water … 9 Apr 2021 Reasonable Redress Poplar Housing And Regeneration Community Association Limited (202011305) Case 202011305 · Old Property Condition migrated-2025 The resident complains about the garden fence that the landlord provided, its subsequent decision not to replace this with the … 8 Apr 2021 Partial Maladministration A2Dominion Housing Options Limited (202004155) Case 202004155 · Financial This complaint is about the landlord’s handling of: the resident’s reports of fence repairs; the resident’s reports of damage to … 8 Apr 2021 Partial Maladministration Cobalt Housing Limited (202009114) Case 202009114 · Managing Relations The complaint is regarding the landlord’s handling of: The resident’s reports of various repairs required to the property. The resident’s … 8 Apr 2021 Partial Maladministration Longhurst Group Limited (202001266) Case 202001266 · Managing Relations The complaint is about the landlord’s response to: The resident’s request to bring forward the planned replacement of her bathroom. … 8 Apr 2021 Reasonable Redress Optivo (202014522) Case 202014522 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord for its handling of repairs following a leak. 7 Apr 2021 Mediation A2Dominion Housing Group Limited (202007051) Case 202007051 · Moving/Buying/Selling Home The complaint is about the residents request for the landlord to remove rubbish from her garden which had been concealed … 7 Apr 2021 Partial Maladministration Bromford Housing Association Limited (202001208) Case 202001208 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB) and harassment; associated formal complaint. 7 Apr 2021 Maladministration Homes Plus Limited (previously ,South Staffordshire Housing Association) (202008274) Case 202008274 · Managing Relations The complaint is about the landlord’s handling of reports of mould in the property. The complaint is also about the … 7 Apr 2021 Maladministration Newham Council (201907092) Case 201907092 The complaint is about: the landlord’s handling of repairs to the resident’s bathroom. the landlord’s complaints handling. 7 Apr 2021 No Maladministration Peabody Trust 2018 (202005275) Case 202005275 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 7 Apr 2021 Outside Jurisdiction Plus Dane Housing Limited (202007788) Case 202007788 · Estate Management The complaint concerns the landlord’s response to the instatement of service charges for garden maintenance. 7 Apr 2021 Maladministration Southwark Council (202001796) Case 202001796 · Local Authority / ALMO or TMO The resident has complained that the landlord has allocated a service charge refund to outstanding invoices that they have repeatedly … 6 Apr 2021 Maladministration Birmingham City Council (202010091) Case 202010091 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: repairs to the porch roof of the resident’s property; the resident’s associated … 6 Apr 2021 Maladministration Clarion Housing Association Limited (201908255) Case 201908255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of anti-social behaviour (ASB); associated formal complaint. 6 Apr 2021 Partial Maladministration Clarion Housing Association Limited (202002914) Case 202002914 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the removal of a walkway gate; associated formal … 6 Apr 2021 Outside Jurisdiction Clarion Housing Association Limited (202005579) Case 202005579 · Financial REPORT COMPLAINT 202005579 Clarion Housing Association Limited 6 April 2021 Our approach What we can and cannot consider is called … 6 Apr 2021 Outside Jurisdiction Croydon Council (202001124) Case 202001124 · Local Authority / ALMO or TMO The complaint is about the condition of the property when the resident moved in and the landlord’s subsequent failure to … 6 Apr 2021 No Maladministration Harlow District Council (202003552) Case 202003552 · Financial The complaint is about the cost of removing and reinstalling a satellite dish from the outside of the property, which … 6 Apr 2021 Reasonable Redress Home Group Limited (202010713) Case 202010713 · Old Property Condition migrated-2025 The complaint is about the level of compensation offered by the landlord in respect of delays in ensuring a gas … 6 Apr 2021 Outside Jurisdiction Islington Council (202010772) Case 202010772 · Local Authority / ALMO or TMO The complaint concerns the council’s handling of an application for a parking space 1 Apr 2021 No Maladministration Accent Housing Limited (202010148) Case 202010148 · Estate Management The complaint is about: The provision of services by the landlord during the Covid-19 pandemic, specifically the scheme manager service … 1 Apr 2021 Outside Jurisdiction Barking and Dagenham Council (202001600) Case 202001600 · Local Authority / ALMO or TMO The resident is unhappy with the landlord’s division of service charges in relation to major works. 1 Apr 2021 Reasonable Redress Islington Council (202002434) Case 202002434 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of scratches to her windows following cyclical works at … 1 Apr 2021 Outside Jurisdiction London & Quadrant Housing Trust (201914231) Case 201914231 · Old Property Condition migrated-2025 The resident’s complaints are about: 1 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202001071) Case 202001071 · Health and Safety (inc. building safety) This complaint is about: 1 Apr 2021 No Maladministration Optivo (202008137) Case 202008137 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into her property and into the building … 1 Apr 2021 No Maladministration Southwark Council (202003065) Case 202003065 · Financial The complaint refers to the landlord’s handling of: The outstanding major works to the resident’s kitchen. The replacement of the … 31 Mar 2021 No Maladministration Aster Group Limited (202010147) Case 202010147 · Old Estate Management categories The complaint concerns the landlord’s handling of the resident’s report of a pest problem in her property. 31 Mar 2021 Partial Maladministration Barnet Council (202011309) Case 202011309 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the following issues: the resident’s application for rehousing on medical grounds; the … 31 Mar 2021 Partial Maladministration Believe Housing Limited (202009933) Case 202009933 · Applicant The complaint refers to: The landlord’s handling of repairs at the property during the void period. The landlord’s handling of … 31 Mar 2021 No Maladministration Camden Council (202009166) Case 202009166 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of noise nuisance.