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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
23 Apr 2021 Maladministration A2Dominion Housing Group Limited (201905765) Case 201905765 · Moving/Buying/Selling Home This complaint is about the level of compensation awarded by the landlord to the resident for the incorrect information it … 23 Apr 2021 Outside Jurisdiction Brighton and Hove City Council (202004322) Case 202004322 · Old Property Condition migrated-2025 The resident feels that the Council did not handle his insurance claim appropriately, causing delays in the process. 23 Apr 2021 No Maladministration Network Homes Limited (201816050) Case 201816050 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s housing transfer application and his reports of overcrowding. 23 Apr 2021 Reasonable Redress Newlon Housing Trust (202009747) Case 202009747 · Old Property Condition migrated-2025 The complaint concerns the landlord’s response to the resident’s request for repairs to the fitted wardrobe in the property. 22 Apr 2021 No Maladministration Birmingham City Council (202004581) Case 202004581 The complaint is about the landlord’s response to the resident’s reports of mould at her property. 22 Apr 2021 Maladministration Hexagon Housing Association Limited (202004092) Case 202004092 · Old Property Condition migrated-2025 The resident complains about the landlord's response to her reports of repairs required at her property, in particular relating to: 22 Apr 2021 No Maladministration Livv Housing Group (202001516) Case 202001516 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to anti-social behaviour (ASB); The landlord response to a repair request to a … 22 Apr 2021 Partial Maladministration Notting Hill Genesis (201813837) Case 201813837 · Health and Safety (inc. building safety) The complaint is about: The landlord’s response to safety concerns about a boiler. The landlord’s response to a report of … 22 Apr 2021 Partial Maladministration Octavia Housing (202006862) Case 202006862 · Managing Relations The complaint concerns the landlord’s handling of the resident’s: transfer application and property offer. reports of mould and damp at … 22 Apr 2021 No Maladministration Optivo (202009859) Case 202009859 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of antisocial behaviour (‘ASB’) from his neighbour (‘Mr. A’). 22 Apr 2021 No Maladministration Peabody Trust (202010415) Case 202010415 · Estate Management The complaint is about the landlord’s handling of the resident’s dissatisfaction with: the water rate charges; and the availability of … 22 Apr 2021 Mediation Sovereign Housing Association Limited (202012693) Case 202012693 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for closing vents to be fitted to a double … 22 Apr 2021 Outside Jurisdiction Wakefield And District Housing Limited (202007963) Case 202007963 · Financial The complaint is about the landlord’s calculation of rent under the social rent reduction. 21 Apr 2021 Maladministration MHS Homes Ltd (202011237) Case 202011237 · Voluntary The complaint concerns the landlord’s handling of the resident’s reports of damp and mould at the property. 21 Apr 2021 No Maladministration Newlon Housing Trust (202002118) Case 202002118 · Estate Management The complaint concerns the level of compensation offered by the landlord, in response to the resident’s reports of an odour … 21 Apr 2021 Reasonable Redress Notting Hill Genesis (202008834) Case 202008834 · Financial The complaint concerns the amount of compensation offered by the landlord following a leak to the property and in particular, … 21 Apr 2021 Partial Maladministration South Kesteven District Councill (202006324) Case 202006324 The complaint is about the landlord’s handling of a complaint made against him about anti-social behaviour (ASB). The complaint is … 21 Apr 2021 Reasonable Redress Sovereign Housing Association Limited (202003404) Case 202003404 The complaints are about: 21 Apr 2021 No Maladministration Waltham Forest Council (202008889) Case 202008889 · Local Authority / ALMO or TMO The complaint concerns how the landlord handled the resident’s reports of antisocial behaviour (ASB) by a neighbour. 20 Apr 2021 No Maladministration Barnet Council (202011365) Case 202011365 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of damage to the bathroom door; decision not to install/replace bedroom doors in … 20 Apr 2021 Maladministration BCP Council (201915205) Case 201915205 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of the resident’s reports of anti-social behaviour (ASB). 20 Apr 2021 No Maladministration Brighton Housing Trust (202000807) Case 202000807 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about the water installation at the property. 20 Apr 2021 Reasonable Redress Bromsgrove District Housing Trust Limited (202010431) Case 202010431 · Financial The complaint is about: the landlord’s collection of rent relating to the property in March 2021; the amount of compensation … 20 Apr 2021 No Maladministration LiveWest Homes Limited (202002475) Case 202002475 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s request to purchase her property: 20 Apr 2021 Partial Maladministration Notting Hill Genesis (202001199) Case 202001199 · Financial The complaint is about: The landlord’s administration of the resident’s rent account. The landlord’s provision of service charge information. The … 20 Apr 2021 Partial Maladministration Octavia Housing (202005125) Case 202005125 · Managing Relations The resident complains about; a delayed repair to a window and the landlord’s subsequent offer of compensation; the landlord’s response … 19 Apr 2021 Maladministration Hammersmith and Fulham Council (202004933) Case 202004933 REPORT COMPLAINT 202004933 Hammersmith and Fulham Council 19 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 19 Apr 2021 No Maladministration Notting Hill Genesis (202009202) Case 202009202 · Estate Management The complaint refers to: The condition of the resident’s kitchen. The landlord’s handling of repairs to the resident’s fence. 19 Apr 2021 Outside Jurisdiction One Housing Group Limited (202014479) Case 202014479 · Financial The complaint is about the increase of service charges. 19 Apr 2021 No Maladministration Paradigm Housing Group Limited (202001369) Case 202001369 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident's concerns about low water pressure being supplied to her property. 19 Apr 2021 Maladministration Southern Housing Group Limited (202010510) Case 202010510 · Information and data management The complaint refers to the landlord’s handling of: repair works to improve the security of the property following a break-in. … 19 Apr 2021 No Maladministration Town and Country Housing (201916063) Case 201916063 · Moving/Buying/Selling Home The complaint concerns: The landlord’s handling of the resident’s decant up until August 2020. Decant issues arising after August 2020. … 16 Apr 2021 Reasonable Redress Hastoe Housing Association Limited (202006085) Case 202006085 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: Antisocial behaviour and racism. Repairs to a garden … 16 Apr 2021 No Maladministration Irwell Valley Housing Association Limited (201915656) Case 201915656 · Financial The complaint is about the landlord’s response to the resident’s reports about: handling of service charge queries customer service and … 16 Apr 2021 Partial Maladministration Leeds City Council (202007676) Case 202007676 · Local Authority / ALMO or TMO The complaint is about: The conduct of a local ward member in respect of a planning application. The allocation of … 16 Apr 2021 Partial Maladministration Midland Heart Limited (202002033) Case 202002033 · Information and data management The complaint concerns: The landlord’s handling of the resident’s request for his address to be amended. The landlord’s handling of … 16 Apr 2021 Partial Maladministration Network Homes Limited (202004188) Case 202004188 · Old Property Condition migrated-2025 The complaint is about: 16 Apr 2021 Partial Maladministration Newlon Housing Trust (202009618) Case 202009618 · Managing Relations The complaint concerns: the landlord’s handling of the resident’s reports of excessive heat and cold in the property. the landlord’s … 16 Apr 2021 No Maladministration Notting Hill Home Ownership Limited (202004800) Case 202004800 · Financial The complaint concerns the landlord’s handling of the resident’s outstanding arears. 16 Apr 2021 No Maladministration Platform Housing Group Limited (202009610) Case 202009610 · Old Property Condition migrated-2025 The complaint is about the landlord’s decision not to level the garden at the resident’s property. 16 Apr 2021 No Maladministration Somerset West and Taunton Council (201909201) Case 201909201 The complaint was about the landlord's response to the resident's: 16 Apr 2021 No Maladministration Sovereign Housing Association Limited (202001875) Case 202001875 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of Anti-Social Behaviour (ASB). 15 Apr 2021 Maladministration Greenwich Council (201909305) Case 201909305 The complaint is about the landlord’s handling of the resident’s report of a defective window. The Ombudsman has also considered … 15 Apr 2021 Partial Maladministration Hounslow Council (202008895) Case 202008895 · Local Authority / ALMO or TMO The resident has complained about: The landlord's handling of her reports of leaks in the bathroom and the kitchen of … 15 Apr 2021 Outside Jurisdiction Nottingham City Homes (202010127) Case 202010127 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handing of the resident’s rehousing application. 15 Apr 2021 Partial Maladministration One Housing Group Limited (202000109) Case 202000109 · Financial The complaint is about: the increase of the service charge year-on-year; the resident’s ability to acquire an additional portioned percentage … 15 Apr 2021 No Maladministration Orbit Housing Association Limited (201914078) Case 201914078 · ASB/Abuse/Nuisance The complaint is about: 15 Apr 2021 Maladministration Tower Hamlets Community Housing (202001334) Case 202001334 · Estate Management The complaint is about the landlord's handling of the resident’s request for an emergency repair to the communal front door … 15 Apr 2021 No Maladministration Wandle Housing Association Limited (201911095) Case 201911095 The landlord’s response to the resident’s reports of anti-social behaviour. The landlord’s complaint handling. 14 Apr 2021 No Maladministration Clarion Housing Association Limited (202004595) Case 202004595 · Moving/Buying/Selling Home REPORT COMPLAINT 202004595 Clarion Housing Association Limited 14 April 2021 Our approach The Housing Ombudsman’s approach to investigating and determining …