Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Sep 2021 Severe Maladministration One Manchester Limited (201913776) Case 201913776 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of repair issues at his property including a leak, … 28 Sep 2021 Maladministration The Guinness Partnership Limited (202006419) Case 202006419 · Estate Management The complaint is about the landlord’s response to a dispute over the maintenance of the garden area in the front … 28 Sep 2021 No Maladministration Vale of Aylesbury Housing Trust Limited (201912723) Case 201912723 · ASB/Abuse/Nuisance This complaint is about: 28 Sep 2021 No Maladministration Wiltshire Council (202105591) Case 202105591 · Local Authority / ALMO or TMO The complaint is about the landlord’s: handling of the leaseholder’s reports of a leak into the ceiling of her storage … 27 Sep 2021 Outside Jurisdiction Anchor Hanover Group (202014722) Case 202014722 · Financial The complaint is about the landlords handling of the residents reports of: The level of service charge at the property. … 27 Sep 2021 No Maladministration Birmingham City Council (202005140) Case 202005140 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. The landlord’s … 27 Sep 2021 Maladministration Haringey Council (202007715) Case 202007715 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: kitchen upgrade works to the resident’s property; the resident’s reports of repairs … 27 Sep 2021 Partial Maladministration Harrow Council (202014348) Case 202014348 · Local Authority / ALMO or TMO The complaint is about the landlord’s: response to the resident’s reports of a leak at his property; complaints handling. 27 Sep 2021 Partial Maladministration Magenta Living (202011206) Case 202011206 · Managing Relations The resident complains about how the landlord handled his reports of repairs needed to: The boiler. The front door. 27 Sep 2021 Maladministration Metropolitan Housing Trust Limited (202015295) Case 202015295 · Old Property Condition migrated-2025 The resident complains about how the landlord handled her reports of repairs needed to the wet room. 27 Sep 2021 Outside Jurisdiction Newlon Housing Trust (202102602) Case 202102602 · Financial The complaint is about the level of rent the resident is being charged. 27 Sep 2021 Partial Maladministration Paragon Asra Housing Limited (202102094) Case 202102094 · ASB/Abuse/Nuisance The complaint concerns: The landlord’s handling of the resident’s reports of noise disturbances. The landlord’s complaint handling. 27 Sep 2021 No Maladministration Places for People Group Limited (202008282) Case 202008282 · Financial The resident complained that the landlord: Had failed to provide proof that she had an affordable rent tenancy. Had responded … 27 Sep 2021 Reasonable Redress Sanctuary Housing Association (202109211) Case 202109211 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould at the property and associated … 27 Sep 2021 No Maladministration Sandwell Metropolitan Borough Council (202004582) Case 202004582 · Local Authority / ALMO or TMO This complaint is about an email the landlord sent to the resident on 12 May 2020 regarding allegations about her … 27 Sep 2021 Maladministration Trafford Housing Trust Limited (202015189) Case 202015189 · Estate Management The complaint is about the landlord’s handling of tree maintenance next to the resident’s property. 27 Sep 2021 No Maladministration Waltham Forest Council (202101903) Case 202101903 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of a water leak into his property. The landlord’s … 24 Sep 2021 Outside Jurisdiction Clarion Housing Association Limited (202102434) Case 202102434 · Financial The complaint is about the landlord’s response to the resident’s request that it refund an advanced rent payment. 24 Sep 2021 Partial Maladministration Eastbourne Borough Council (202014000) Case 202014000 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Consideration of the resident’s transfer application. Support to the resident in applying for alternative … 23 Sep 2021 Outside Jurisdiction Aster Communities (202017599) Case 202017599 · Financial The complaint concerns: 23 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202013293) Case 202013293 · Managing Relations The complaint refers to the landlord’s handling of: the repairs needed to the resident’s back door. the resident’s concerns about … 23 Sep 2021 Outside Jurisdiction Hyde Housing Association Limited (202103486) Case 202103486 · Estate Management The complaint is about the landlord's handling of the residents’ request to change parking bays by varying their lease. 23 Sep 2021 Maladministration Leeds City Council (201914467) Case 201914467 · Managing Relations The resident complained about the landlord’s response to her complaint about the condition of the property when first let and … 23 Sep 2021 Mediation Somerset West and Taunton Council (202106296) Case 202106296 · Managing Relations The complaint is in relation to the resident’s reports of issues with staff conduct. 23 Sep 2021 Partial Maladministration Town and Country Housing (202100667) Case 202100667 · Managing Relations REPORT COMPLAINT 202100667 Town and Country Housing August 16 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Sep 2021 Outside Jurisdiction GreenSquareAccord Limited (202103826) Case 202103826 · Occupancy Rights The complaint concerns the fulfilment of the terms of a self-build scheme. 22 Sep 2021 Maladministration Lambeth Council (201914310) Case 201914310 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s reports of damp at her property and the related follow-on … 22 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202015079) Case 202015079 · Managing Relations The complaint is about: The condition of the property when the resident moved in there. The landlord’s handling of the … 22 Sep 2021 Mediation Milton Keynes Council (202016940) Case 202016940 · Local Authority / ALMO or TMO The complaint concerns the landlord’s handling of: Reports of ASB A request for a fence to be erected 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202013079) Case 202013079 · Occupancy Rights The complaint concerns the landlord’s refusal to grant permission for the property to be converted. 22 Sep 2021 Outside Jurisdiction Notting Hill Genesis (202108267) Case 202108267 · Information and data management The complaint is about the landlord's referral and response to a Community Multi-Agency Risk Assessment Conference (CMARAC) that that took … 22 Sep 2021 No Maladministration One Vision Housing Limited (202105472) Case 202105472 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of noise nuisance from his neighbour. The effect on … 22 Sep 2021 Partial Maladministration Orbit Housing Association Limited (202100415) Case 202100415 · Health and Safety (inc. building safety) The complaint refers to the landlord’s handling of the resident’s: concerns regarding the smoke detector system in his property. concerns … 22 Sep 2021 Outside Jurisdiction Southwark Council (202103621) Case 202103621 · Financial The complaint is about the resident’s liability for rent arrears. 22 Sep 2021 Reasonable Redress Your Housing Group Limited (202017428) Case 202017428 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of the resident’s request for the replacement of his living room window. Associated … 21 Sep 2021 No Maladministration Barking and Dagenham Council (202002471) Case 202002471 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports of anti-social behaviour (ASB) and request for anti-ASB measures. … 21 Sep 2021 Partial Maladministration Clarion Housing Association Limited (202007157) Case 202007157 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leak. The complaint is about the complaint … 21 Sep 2021 Maladministration Clarion Housing Association Limited (202008559) Case 202008559 · Financial The complaint concerns the landlord’s administration of the service charge account, specifically in respect of charges for communal works which … 21 Sep 2021 Reasonable Redress Metropolitan Housing Trust Limited (202012142) Case 202012142 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports of a leak and resulting mould in the bathroom … 21 Sep 2021 Maladministration Newlon Housing Trust (201900081) Case 201900081 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for: A kitchen and bathroom refurbishment; and Repairs required … 21 Sep 2021 Outside Jurisdiction Onward Homes Limited (202107633) Case 202107633 · Financial The complaint concerns an increase in service charges. 21 Sep 2021 Maladministration Peabody Trust (202106695) Case 202106695 · Managing Relations The complaint is about the landlord’s handling of the resident’s complaint concerning a heating inspection at his home. 21 Sep 2021 Partial Maladministration Sandwell Metropolitan Borough Council (202107582) Case 202107582 · Local Authority / ALMO or TMO The complaint refers to the landlord’s handling of: communal cleaning at the resident’s property. the resident’s Subject Access Requests. The … 20 Sep 2021 No Maladministration Beyond Housing Limited (202009831) Case 202009831 · Financial The complaint refers to: The landlord’s handling of the letting of the property to the resident in October 2019. The … 20 Sep 2021 No Maladministration Citizen Housing (202013049) Case 202013049 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: 20 Sep 2021 Reasonable Redress EMH Housing and Regeneration Limited (202108164) Case 202108164 · Estate Management REPORT COMPLAINT 202108164 EMH Housing and Regeneration Limited 16 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 20 Sep 2021 No Maladministration Home Group Limited (202009145) Case 202009145 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of a leak and the associated remedial repairs. Response to the resident’s request … 20 Sep 2021 Partial Maladministration Metropolitan Thames Valley Housing (202005113) Case 202005113 · Estate Management The complaint is about the landlord’s response to the resident’s report of a leak in the roof. The complaint is … 20 Sep 2021 No Maladministration One Manchester Limited (202103295) Case 202103295 · Financial The complaint refers to: The landlord’s response to the resident’s concerns about the administration of her rent account in 2019 … 20 Sep 2021 No Maladministration Southern Housing Group Limited (202000414) Case 202000414 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: