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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
5 Oct 2021 Partial Maladministration Southern Housing Group Limited (202108927) Case 202108927 · Managing Relations The complaint is about: - 5 Oct 2021 Partial Maladministration Wolverhampton City Council (202102875) Case 202102875 · Managing Relations The complaint is about: The landlord’s response to the resident’s request for re-plastering walls in the property. The landlord’s handling … 4 Oct 2021 Maladministration London & Quadrant Housing Trust (202002423) Case 202002423 · Financial The complaint is about the landlord’s: Response to the resident’s concerns regarding service charges applied to her account. Complaint handling. 4 Oct 2021 Partial Maladministration London & Quadrant Housing Trust (202103839) Case 202103839 · Managing Relations The complaint concerns how the landlord dealt with: The resident’s reports of a water leak into her bathroom. Reports of … 4 Oct 2021 No Maladministration Southern Housing Group Limited (202100501) Case 202100501 · Managing Relations The complaint concerns how the landlord handled the resident’s: housing application formal complaint into this matter. allegations of discrimination by … 1 Oct 2021 No Maladministration Home Group Limited (202107035) Case 202107035 · Estate Management The complaint is about the landlord’s handling of the resident’s request for wooden fencing in her rear garden. 1 Oct 2021 No Maladministration Metropolitan Housing Trust Limited (201916108) Case 201916108 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Administration of the resident’s rent account. Handling of an anti-social behaviour (ASB) allegation about … 1 Oct 2021 Partial Maladministration Metropolitan Housing Trust Limited (202014988) Case 202014988 · Financial The complaint is about: The resident’s request for a refund of her rent and service charges. The landlord’s handling of … 1 Oct 2021 Reasonable Redress Platform Housing Group Limited (202108975) Case 202108975 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s requests for repairs to his kitchen extractor fan. Investigation into … 1 Oct 2021 Outside Jurisdiction The Riverside Group Limited (202111607) Case 202111607 · Estate Management The complaint is about the response to a request for the rumble strip to be removed from the entrance of … 30 Sep 2021 Partial Maladministration A2Dominion Housing Group Limited (202005635) Case 202005635 · Estate Management The complaint is about: The landlord’s handling of the resident’s parking permit application. The landlord’s response to the resident’s concerns … 30 Sep 2021 No Maladministration Birmingham City Council (202009772) Case 202009772 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's request for a reduction in rent due to the removal … 30 Sep 2021 Maladministration Birmingham City Council (202105351) Case 202105351 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident's gas fire. 30 Sep 2021 Partial Maladministration Bristol City Council (202012416) Case 202012416 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Partial Maladministration Camden Council (202015151) Case 202015151 · Local Authority / ALMO or TMO This complaint is about: a. Repairs which the landlord instructed in response to an ongoing noise dispute, and the delays … 30 Sep 2021 Partial Maladministration Catalyst Housing Limited (202003611) Case 202003611 · Information and data management This complaint is about: The landlord’s handling of the resident’s transfer application. The resident’s request for a management transfer. The … 30 Sep 2021 Maladministration Citizen Housing (202017420) Case 202017420 · Managing Relations The complaint is about the level of compensation offered to the resident for repair delays and lack of communication. 30 Sep 2021 Partial Maladministration CityWest Homes (201806551) Case 201806551 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of: Anti-social behaviour (ASB) at the property. Staff conduct. … 30 Sep 2021 Maladministration Clarion Housing Association Limited (202012576) Case 202012576 · Old Property Condition migrated-2025 REPORT COMPLAINT 202012576 Clarion Housing Association Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Sep 2021 Maladministration Ealing Council (201910837) Case 201910837 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports about: 30 Sep 2021 Reasonable Redress Hyde Housing Association Limited (201910352) Case 201910352 · Old Property Condition migrated-2025 This complaint is about the redress offered by the landlord in respect of its acknowledged delays and failures whilst handling … 30 Sep 2021 Partial Maladministration Hyde Housing Association Limited (202005388) Case 202005388 · Managing Relations The complaint is about: The landlord’s handling of the resident’s bath replacement. The landlord’s complaint handling. 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202003604) Case 202003604 · Financial This complaint is about: The landlord’s handling of issues with heating and hot water from the communal plant room. The … 30 Sep 2021 Reasonable Redress London & Quadrant Housing Trust (202007697) Case 202007697 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: Damp at the property and subsequent repairs. The … 30 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202014685) Case 202014685 · Estate Management This complaint is about the landlords handling of the resident’s: Reports of overgrown trees depositing debris in his garden. Reports … 30 Sep 2021 Reasonable Redress Moat Homes Limited (202015230) Case 202015230 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of floor and ceiling repairs and response to reports of damage to the … 30 Sep 2021 Partial Maladministration Nottingham Community Housing Association Limited (202005518) Case 202005518 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: An operative attending the resident’s property without authorisation. … 30 Sep 2021 No Maladministration Notting Hill Genesis (202100770) Case 202100770 · ASB/Abuse/Nuisance REPORT COMPLAINT 202100770 Notting Hill Genesis 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 30 Sep 2021 No Maladministration Notting Hill Home Ownership Limited (201907483) Case 201907483 · Estate Management The complaint concerns the landlord’s response to: The residents’ request for an independent surveyor assessment. The residents’ reports of defects … 30 Sep 2021 Maladministration Plus Dane Housing Limited (202102052) Case 202102052 · Old Property Condition migrated-2025 The resident complained about the landlord’s response to reports about the condition of the property including: Boiler. Windows. Kitchen. External … 30 Sep 2021 No Maladministration Rochdale Boroughwide Housing Limited (202108118) Case 202108118 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s application for a mutual exchange. The landlord’s decision to not … 30 Sep 2021 Maladministration Slough Borough Council (202014280) Case 202014280 · Local Authority / ALMO or TMO The complaint concerns: the landlord’s response to reports of a water leak from the overflow pipe. The landlord’s complaint handling. 30 Sep 2021 Maladministration St Basil’s (202009400) Case 202009400 · Abbeyfield This complaint is about the level of redress the landlord offered following the resident’s complaint that it granted unauthorised access … 30 Sep 2021 Maladministration Stockport Homes Limited (202000437) Case 202000437 · Managing Relations The resident complains about: The landlord’s response to his report of repairs needed at the property which he considers should … 30 Sep 2021 Outside Jurisdiction Thanet District Council (202104827) Case 202104827 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the applicants’ request for rent arrears from 2006 to be written off … 30 Sep 2021 No Maladministration Walsall Housing Group Limited (202009396) Case 202009396 · Managing Relations The complaint is about the landlord’s handling of the resident’s request for rehousing, property adaptations and support for medical needs. … 30 Sep 2021 Maladministration Waltham Forest Council (202015034) Case 202015034 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of concerns the complainant raised about succession rights. 30 Sep 2021 Partial Maladministration Whitefriars Housing Group Limited (201910096) Case 201910096 · Managing Relations REPORT COMPLAINT 201910096 Whitefriars Housing Group Limited 30 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 Partial Maladministration Arun District Council (202012616) Case 202012616 · Managing Relations The complaint is about: The landlord's response to a report of flooding in the property following a burst bathroom pipe … 29 Sep 2021 Outside Jurisdiction Birmingham City Council (202109800) Case 202109800 · Local Authority / ALMO or TMO The resident complained about the information the landlord provided about the property, following their right to buy application. 29 Sep 2021 No Maladministration Chelmer Housing Partnership Limited (202001978) Case 202001978 · ASB/Abuse/Nuisance REPORT COMPLAINT 202001978 Chelmer Housing Partnership Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 29 Sep 2021 No Maladministration Great Places Housing Association (202003896) Case 202003896 · Managing Relations The complaint is about: The landlord’s response to the resident’s report of an aerial being installed without her knowledge. The … 29 Sep 2021 Maladministration Hammersmith and Fulham Council (202013981) Case 202013981 · Local Authority / ALMO or TMO The complaint is about: the landlord’s response to the resident’s reports of noise disturbance from the flat above her. 29 Sep 2021 No Maladministration Hightown Housing Association Limited (201915457) Case 201915457 · Old Property Condition migrated-2025 The resident has complained about the landlord’s handling of requests that it carry out work to remedy various faults found … 29 Sep 2021 Partial Maladministration London & Quadrant Housing Trust (202017452) Case 202017452 · Financial The complaint concerns: The landlord charging the resident for a service charge he was not liable for. The landlord’s handling … 29 Sep 2021 Maladministration Shepherds Bush Housing Association Limited (202005721) Case 202005721 · Old Property Condition migrated-2025 REPORT COMPLAINT 202005721 Shepherds Bush Housing Association Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and … 29 Sep 2021 Maladministration Sovereign Living Limited (202008903) Case 202008903 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of boiler repairs at the property. 29 Sep 2021 No Maladministration The Riverside Group Limited (202012509) Case 202012509 · ASB/Abuse/Nuisance REPORT COMPLAINT 202012509 The Riverside Group Limited 29 September 2021 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Sep 2021 Partial Maladministration LiveWest Homes Limited (202001044) Case 202001044 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: the resident’s reports of damp in the property; concerns raised by the … 28 Sep 2021 Maladministration LiveWest Homes Limited (202104369) Case 202104369 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour (neighbour A). …