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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Jan 2025 Partial Maladministration Torus62 Limited (202406338) Case 202406338 · Moving/Buying/Selling Home This complaint is about the landlord’s: Handling of repairs to the level-access bathroom (wet room) in the resident’s property. Decision … 31 Jan 2025 Partial Maladministration Westminster City Council (202316600) Case 202316600 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Leaks to the resident’s property. Lack of lighting in the resident property. … 30 Jan 2025 Maladministration Camden Council (202417239) Case 202417239 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the resident’s property. Handling of damp and mould. The Ombudsman … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202302952) Case 202302952 · Managing Relations The complaint is about the landlord’s handling of: Reports of unauthorised alterations to the property. The resident’s concerns about staff … 30 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202314308) Case 202314308 · Occupancy Rights The complaint is about the landlord’s: Response to the resident’s request to alter her tenancy. Response to the resident’s request … 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 30 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202345330) Case 202345330 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: reports of a roof leak and associated internal property damage; … 30 Jan 2025 Maladministration Origin Housing Limited (202321037) Case 202321037 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the windows, front door, and damp and mould in the … 30 Jan 2025 Reasonable Redress Peabody Trust (202303862) Case 202303862 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports of no hot water in her property. The associated … 30 Jan 2025 Maladministration Peabody Trust (202317769) Case 202317769 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about the condition of the windows in the property. … 30 Jan 2025 No Maladministration Places for People Group Limited (202411539) Case 202411539 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) relating to noise and leaks. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202311681) Case 202311681 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident about the property condition when let and multiple outstanding repairs. … 30 Jan 2025 Maladministration Richmond Housing Partnership Limited (202405659) Case 202405659 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s report of mould in the property. The Ombudsman has also … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Maladministration Sovereign Network Group (202407321) Case 202407321 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould and various works to the property. The … 30 Jan 2025 Maladministration Stonewater Limited (202322828) Case 202322828 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the neighbouring property causing damage … 30 Jan 2025 Maladministration Town and Country Housing (202337583) Case 202337583 · Old Complaints Handling categories The complaint is about the landlord’s response to damp and mould in the property. The Ombudsman has also taken the … 30 Jan 2025 Partial Maladministration Wandle Housing Association Limited (202310778) Case 202310778 · Financial The complaint is about the landlord’s: communications with the resident in relation to a managed move. communications with the resident … 29 Jan 2025 Maladministration Brighton and Hove City Council (202307465) Case 202307465 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of multiple leaks resulting in damage to the property. … 29 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202312853) Case 202312853 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of poor cleaning, caretaking and maintenance of the property … 29 Jan 2025 Partial Maladministration Colchester City Council (202343106) Case 202343106 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould and related window repairs. Repairs … 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration Hyde Housing Association Limited (202417483) Case 202417483 · Old Estate Management categories The complaint is about the landlord’s handling of: Repairs to the communal lift. The resident’s report of repairs within her … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 No Maladministration One Housing Group Limited (202339238) Case 202339238 · Old Moving to a Property categories The complaint is about the landlord’s response to: the resident’s reports of ASB and odours affecting the property. the resident’s … 29 Jan 2025 Maladministration Southern Housing (202312602) Case 202312602 · Old Complaints Handling categories The complaint is about the resident’s reports of: Water overflowing from the building’s roof. Poor quality repairs completed in communal … 29 Jan 2025 Partial Maladministration Town and Country Housing (202301922) Case 202301922 · Managing Relations The complaint is about the landlord’s response to: A loss of heating and hot water in the resident’s property. The … 28 Jan 2025 Partial Maladministration B3 Living Limited (202123802) Case 202123802 · Old Complaints Handling categories The resident has complained about the landlord’s: response to outstanding repairs at the property. handling of antisocial behaviour (‘ASB’) reports … 28 Jan 2025 Maladministration Lewes District Council (202329611) Case 202329611 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak and damp and mould at the resident’s property. The associated … 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 28 Jan 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202222052) Case 202222052 · Old Complaints Handling categories The complaint is about the landlord’s handling of: repairs to the boiler. requests to replace the hot water cylinder. reports … 28 Jan 2025 No Maladministration Metropolitan Thames Valley Housing (MTV) (202222214) Case 202222214 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of a sewage flood into the property, the associated … 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 27 Jan 2025 Maladministration Richmond Housing Partnership Limited (202317372) Case 202317372 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Graffiti outside a neighbouring property. Faulty external lighting … 27 Jan 2025 Maladministration Thrive Homes Limited (202414519) Case 202414519 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s concerns about welfare adaptations at the property. The associated complaint. 27 Jan 2025 Maladministration Westminster City Council (202233439) Case 202233439 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about noise issues from a neighbouring property. The Ombudsman … 24 Jan 2025 Maladministration Leeds City Council (202340244) Case 202340244 · Old Complaints Handling categories The complaint is about: The landlord’s response to the resident’s reports of a chemical smell entering her property. The landlord’s … 24 Jan 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202323467) Case 202323467 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of outstanding repairs to the property’s porch and subsequent … 24 Jan 2025 No Maladministration Retirement Lease Housing Association (RLHA) (202307482) Case 202307482 · Occupancy Rights The complaint is about the landlord’s response to the resident’s request to sublet the property. 24 Jan 2025 No Maladministration Southwark Council (202319618) Case 202319618 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of a water leak from the property’s loft. Handling … 24 Jan 2025 Partial Maladministration Your Housing Group Limited (202321447) Case 202321447 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: Leaks in the property. Moving him from the property. His complaint. 23 Jan 2025 Maladministration City of Westminster Council (202404101) Case 202404101 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 23 Jan 2025 Partial Maladministration Sanctuary Housing Association (202401611) Case 202401611 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Request for repairs to the shower tray. Reports of a … 23 Jan 2025 Maladministration Sheffield City Council (202403208) Case 202403208 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould, and concerns about the structural safety of the property. … 23 Jan 2025 No Maladministration Thirteen Housing Group Limited (202324270) Case 202324270 · Financial The complaint is about the landlord’s: handling of the resident’s arrears. handling of the resident’s rechargeable repairs . response to … 22 Jan 2025 No Maladministration Clarion Housing Association Limited (202343292) Case 202343292 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s request for a reasonable adjustment. Response to the resident's reports … 22 Jan 2025 Maladministration Hyde Housing Association Limited (202339705) Case 202339705 · Old Complaints Handling categories The complaint is about the landlords handling of: The resident’s reports of no hot water in the property. The associated … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent …