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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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20 Dec 2024 Partial Maladministration Southwark Council (202405416) Case 202405416 · Local Authority / ALMO or TMO The complaint is about: the impact of black mould on the resident’s health. the landlord’s handling of: reports of leaks, … 20 Dec 2024 Partial Maladministration The Guinness Partnership Limited (202303154) Case 202303154 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A missed appointment on 3 October 2022. Contractors … 20 Dec 2024 Partial Maladministration Waltham Forest Council (202410515) Case 202410515 · Financial The complaint is about the landlord’s: proposal to carry out works outlined in a section 20 notice. handling of leaks … 19 Dec 2024 Maladministration Flagship Housing Group Limited (202408033) Case 202408033 · Moving/Buying/Selling Home The resident’s complaint is about the landlord’s handling of: His request for a ‘management move’. A loss of heating to … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (202310204) Case 202310204 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about parking issues. Response to the resident’s concerns about … 19 Dec 2024 Maladministration Norwich City Council (202335119) Case 202335119 · Local Authority / ALMO or TMO This complaint is about the landlord’s response to the resident’s: Reports of leaks, damp and mould at the property. Concerns … 19 Dec 2024 Partial Maladministration Sanctuary Housing Association (202342780) Case 202342780 · Information and data management The complaint is about the landlord’s handling of the resident’s: Personal data and subject access request (SAR). Reports of a … 19 Dec 2024 No Maladministration Sovereign Network Homes (Former Network Homes) (202230265) Case 202230265 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of the major works at the property. Calculation of the disruption payment offered … 19 Dec 2024 Partial Maladministration Trident Housing Association Limited (202208978) Case 202208978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s concerns that it had allocated her an unsuitable property. the … 19 Dec 2024 Maladministration Wandle Housing Association Limited (202329262) Case 202329262 · Information and data management The complaint is about: The landlord’s response to the resident’s reports of leaks at the property. The associated complaint handling. … 18 Dec 2024 Maladministration Beyond Housing Limited (202410893) Case 202410893 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. We have … 18 Dec 2024 Maladministration Birmingham City Council (202309653) Case 202309653 · Information and data management This complaint is about the landlord’s response to the resident’s: Reports of repairs to the block’s communal doors. Concerns about … 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 18 Dec 2024 Partial Maladministration Hyde Housing Association Limited (202300279) Case 202300279 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the resident’s property. The Ombudsman has also considered the landlord’s … 18 Dec 2024 Partial Maladministration Lambeth Council (202319721) Case 202319721 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Requests for aids and adaptations in the property. Reports of … 18 Dec 2024 Partial Maladministration Richmond Housing Partnership Limited (202319491) Case 202319491 · Estate Management The complaint was about the landlord’s response to resident’s concerns about grass and debris blowing onto the resident’s property following … 18 Dec 2024 Reasonable Redress Sanctuary Housing Association (202301777) Case 202301777 · Health and Safety (inc. building safety) The complaint is about the landlord's handling of: Concerns about asbestos in the property. Repairs to the bathroom. The resident’s … 18 Dec 2024 Partial Maladministration Westminster Community Homes Limited (202226266) Case 202226266 · Managing Relations The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also taken the decision … 17 Dec 2024 Reasonable Redress Incommunities Limited (202310043) Case 202310043 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the uncapping of the gas to the property when the resident moved … 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202410614) Case 202410614 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of issues with the boiler in the property. Complaint … 17 Dec 2024 Maladministration Sanctuary Housing Association (202217882) Case 202217882 · Managing Relations The complaint is about the landlord’s handling of floods in the property. The Ombudsman has also investigated the landlord’s complaint … 16 Dec 2024 No Maladministration Clarion Housing Association Limited (202118676) Case 202118676 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding: Gas safety checks at the property. Payment of … 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 16 Dec 2024 Partial Maladministration Lambeth Council (202303553) Case 202303553 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould in the property. Handling of … 16 Dec 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202323654) Case 202323654 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of disrepair to the windows, causing damp and mould … 16 Dec 2024 Maladministration Metropolitan Thames Valley Housing (MTV) (202311940) Case 202311940 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the complainant’s concerns around selling her property. Complaints handling. 16 Dec 2024 Partial Maladministration Newlon Housing Trust (202231817) Case 202231817 · Financial The complaint is about the landlord’s: Handling of repairs to the door entry system. Response to the resident’s request for … 16 Dec 2024 Partial Maladministration Places for People Group Limited (202343788) Case 202343788 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s request for a management transfer. … 16 Dec 2024 Reasonable Redress Stonewater Limited (202234676) Case 202234676 · Managing Relations The complaint is about the landlord’s handling of responsive repairs including: Electrical issues in the property . Leaks in the … 16 Dec 2024 Maladministration Stonewater Limited (202334959) Case 202334959 · Managing Relations The complaint is about the landlord’s handling of: repairs to the heating, windows and loft insulation at the property. the … 13 Dec 2024 Maladministration Aster Group Limited (202324151) Case 202324151 · Old Property Condition categories The complaint is about the resident’s concerns around the landlord’s handling of: Reports of damp and mould in the property. … 13 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202343786) Case 202343786 · Financial The complaint is about the landlord’s: Handling of the repairs to the property. Handling of damp and mould and subsequent … 13 Dec 2024 Partial Maladministration North West Leicestershire District Council (202416498) Case 202416498 · Managing Relations The resident’s complaint is about: The condition of the property when let to her and the landlord’s handling of the … 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 12 Dec 2024 Maladministration Sovereign Network Homes (Former Network Homes) (202339335) Case 202339335 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, including to a wall and guttering. Maintenance … 12 Dec 2024 Maladministration Wandle Housing Association Limited (202327977) Case 202327977 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: His reports of antisocial behaviour (ASB). Reconnecting the heating system in … 12 Dec 2024 Partial Maladministration West Kent Housing Association (202226103) Case 202226103 · Financial The complaint is about the landlord’s response to the resident’s: Concerns about the electric debt left on the meter at … 10 Dec 2024 Partial Maladministration Birmingham City Council (202226339) Case 202226339 · Managing Relations The complaint is about how the landlord responded to the resident’s requests for it to: Renovate the kitchen, bathroom, and … 10 Dec 2024 Maladministration Livv Housing Group (202414782) Case 202414782 · Managing Relations The complaint is about the landlord’s handling of concerns about: the condition of the property at the start of the … 9 Dec 2024 Maladministration Clarion Housing Association Limited (202345917) Case 202345917 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports regarding various repair issues at her property. Complaints handling. 9 Dec 2024 Maladministration Torus62 Limited (202320438) Case 202320438 · Managing Relations The complaint is about the landlord’s: Response to repair issues at the property. Complaint handling. 9 Dec 2024 Maladministration Wandsworth Council (202343422) Case 202343422 · Managing Relations The complaint is about the landlord’s handling of water leaking into the resident’s property. The Ombudsman has also taken the … 6 Dec 2024 Maladministration Leeds City Council (202327705) Case 202327705 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of damp and mould and a blocked toilet at the resident’s property. 6 Dec 2024 No Maladministration Thirteen Housing Group Limited (202308820) Case 202308820 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of pests within the property. 4 Dec 2024 Maladministration Kirklees Council (202325823) Case 202325823 · Managing Relations The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the … 4 Dec 2024 Reasonable Redress Paradigm Housing Group Limited (202324683) Case 202324683 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property. 4 Dec 2024 Partial Maladministration Poplar Housing And Regeneration Community Association Limited (202401031) Case 202401031 · Financial The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls … 3 Dec 2024 Maladministration Clarion Housing Association Limited (202324940) Case 202324940 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.