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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 13 Feb 2025 Partial Maladministration LiveWest Homes Limited (202310745) Case 202310745 · Old Property Condition categories The complaint is about the landlord's handling of the resident's reports of: Antisocial behaviour (ASB). Noise and vibration from the … 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 13 Feb 2025 Mediation London & Quadrant Housing Trust (L&Q) (202311250) Case 202311250 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of: The property’s roof and gutter being in disrepair. … 13 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202319998) Case 202319998 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The safety of the boiler and heating system in the resident’s property. … 13 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202422923) Case 202422923 · Financial The complaint is about the landlord’s handling of: Repairs including works to remedy damp and mould, snagging issues in the … 13 Feb 2025 Outside Jurisdiction Places for People Group Limited (202227269) Case 202227269 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. Repairs to the resident’s property. 12 Feb 2025 Maladministration Beyond Housing Limited (202326061) Case 202326061 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s requests for various repairs in the property. 12 Feb 2025 Partial Maladministration Bromford Housing Group Limited (202314418) Case 202314418 · Financial The complaint is about the landlord’s handling of: Damp and mould and window repairs at the resident’s property. The reimbursement … 12 Feb 2025 Partial Maladministration Chelmer Housing Partnership Limited (202328124) Case 202328124 · Financial This complaint is about the landlord’s handling of the resident’s: Reports of property repairs. Concerns about communication about his rent. 12 Feb 2025 Reasonable Redress Phoenix Community Housing Association (Bellingham and Downham) Limited (202338818) Case 202338818 · Old Property Condition categories The complaint is about the landlord’s handling of communications with the resident on her reports of damp and mould in … 12 Feb 2025 Partial Maladministration Sanctuary Housing Association (202303854) Case 202303854 · Health and Safety (inc. building safety) This complaint is about the landlord’s response to the resident’s reports of: A leak from a radiator and the loss … 10 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202405178) Case 202405178 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns regarding asbestos in the property. The Ombudsman has also … 10 Feb 2025 Maladministration Curo Places Limited (202309540) Case 202309540 · Old Complaints Handling categories The compliant is about the landlord’s handling of the residents reports of damp and mould in the property. The Ombudsman … 10 Feb 2025 Maladministration Freebridge Community Housing Limited (202320126) Case 202320126 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property, in particular: The … 10 Feb 2025 Partial Maladministration Homes Plus Limited (202318747) Case 202318747 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: Defects and concerns about the property after she … 10 Feb 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202229153) Case 202229153 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of blockages in the plumbing at the property. The … 10 Feb 2025 Partial Maladministration Phoenix Community Housing Association (Bellingham and Downham) Limited (202324147) Case 202324147 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports about gases entering the property. The resident's concerns about … 10 Feb 2025 Partial Maladministration SHAL Housing Limited (202226625) Case 202226625 · Managing Relations The complaint is about the landlord’s handling of the resident’s concerns about: Repairs to the guttering. A lack of hot … 10 Feb 2025 Maladministration Southampton City Council (202306049) Case 202306049 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of defects to the property causing damp and mould. … 7 Feb 2025 Maladministration Clarion Housing Association Limited (202231267) Case 202231267 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s: Reports about her neighbour’s building works and associated damage to … 7 Feb 2025 Partial Maladministration Home Group Limited (202334483) Case 202334483 · Information and data management The complaint is about the landlord’s handling of: The temperature of radiators at the property. Reports of damp and mould. … 6 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202329196) Case 202329196 · Old Property Condition categories The complaint is about repairs to the banister at the resident’s property. 6 Feb 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202314377) Case 202314377 · Managing Relations The complaint is about the landlord’s handling of reports of poor staff conduct at the resident’s property. The Ombudsman has … 6 Feb 2025 Maladministration Tower Hamlets Homes (202306957) Case 202306957 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident reports of noise disturbances from a neighbour. The resident’s reports … 5 Feb 2025 Maladministration Camden Council (202315806) Case 202315806 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns about damp and mould works completed before moving into … 5 Feb 2025 Maladministration Sanctuary Housing Association (202314679) Case 202314679 · Old Property Condition categories The complaint is about the landlord’s handling of a leak into the resident’s property which resulted in damp and mould. 4 Feb 2025 Partial Maladministration MHS Homes Ltd (202322695) Case 202322695 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Reports of a mouse infestation in the property. Request for … 4 Feb 2025 No Maladministration The Havebury Housing Partnership (202301040) Case 202301040 · Managing Relations The complaint is about the landlord's handling of the resident’s: Report of staff conduct, inappropriate behaviour and language by a … 31 Jan 2025 Maladministration Barnsbury Housing Association (202439886) Case 202439886 · Managing Relations The complaint is about: The landlord’s response to the resident’s concerns about its pest control contractor taking pictures in the … 31 Jan 2025 Partial Maladministration Bury Metropolitan Borough Council (202315189) Case 202315189 · Old Complaints Handling categories The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the … 31 Jan 2025 Partial Maladministration Camden Council (202305095) Case 202305095 · Information and data management The complaint is about the landlord’s handling of the resident’s: Request to transfer to another property. Request for a surveyor’s … 31 Jan 2025 Maladministration Camden Council (202401811) Case 202401811 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and the associated internal damage, damp, … 31 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202320638) Case 202320638 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: repairs in the kitchen, living room and bathroom. roof repairs and associated … 31 Jan 2025 No Maladministration Clarion Housing Association Limited (202419433) Case 202419433 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for: An inspection of the property. A management transfer. 31 Jan 2025 Maladministration Great Places Housing Association (202313033) Case 202313033 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s reports about the property condition and associated repairs. The Ombudsman … 31 Jan 2025 Maladministration Harlow District Council (202319949) Case 202319949 · Old Property Condition categories The complaint is about the landlord’s response to the resident about the property condition and her repairs reports. 31 Jan 2025 Maladministration Lincolnshire Housing Partnership Limited (202310248) Case 202310248 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs to the property bathroom and the conduct of the landlord’s contractors. … 31 Jan 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202408396) Case 202408396 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about leaks, and damp and mould within the property. … 31 Jan 2025 Maladministration Notting Hill Genesis (202413112) Case 202413112 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s: Concerns about drainage issues at the property. Reports of damp … 31 Jan 2025 Partial Maladministration Paragon Asra Housing Limited (202439058) Case 202439058 · Estate Management This complaint is about the landlord's handling of the resident’s: Requests to be rehoused. Reports of outstanding repairs in the … 31 Jan 2025 Maladministration Peabody Trust (202304896) Case 202304896 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of water ingress from the roof and resulting damp … 31 Jan 2025 Partial Maladministration Richmond Housing Partnership Limited (202336264) Case 202336264 · Moving/Buying/Selling Home The resident’s complaint is about: The landlord's response to the resident's reports about cracks in the walls of her property. … 31 Jan 2025 Partial Maladministration Southern Housing (202409183) Case 202409183 · Managing Relations This complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns about a neighbour subletting … 31 Jan 2025 Partial Maladministration Southwark Council (202304414) Case 202304414 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s concerns about: The council’s allocations process. Inappropriate staff conduct. Noise … 31 Jan 2025 Maladministration Tandridge District Council (202310711) Case 202310711 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request for permission to remove a bathroom cupboard in his … 31 Jan 2025 Partial Maladministration The Guinness Partnership Limited (202220124) Case 202220124 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s shared ownership property. The associated complaint. 31 Jan 2025 Maladministration The Guinness Partnership Limited (202347387) Case 202347387 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports that repairs were needed to his roof and that … 31 Jan 2025 Maladministration The Guinness Partnership Limited (202410678) Case 202410678 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Damp and mould in the resident’s property. The temporary alternative accommodation. 31 Jan 2025 Maladministration The Riverside Group Limited (202322978) Case 202322978 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports about sinking floors in the resident’s property. Reports about sinking paving …