Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
Clear all
Search: "property" ×

Showing 5,354 of 16,595 decisions matching "property"

Decisions

Most recent first
22 Jan 2025 Reasonable Redress The Pioneer Housing and Community Group Limited (202330125) Case 202330125 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Application for succession of the property. Report of repairs. 21 Jan 2025 Partial Maladministration Bolton at Home Limited (202404403) Case 202404403 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs and maintenance of the boiler at the property. The associated complaint. 21 Jan 2025 Maladministration Camden Council (202313316) Case 202313316 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property and her damaged belongings. 21 Jan 2025 Reasonable Redress GreenSquareAccord Limited (202403559) Case 202403559 · Old Property Condition categories This complaint is about: The landlord’s response to the resident’s reports of damp and mould at the property. The landlord’s … 21 Jan 2025 Partial Maladministration Onward Homes Limited (202344019) Case 202344019 · Old Complaints Handling categories The complaint concerns the landlord’s: Response to reports of strong odours within the property due to an issue with the … 21 Jan 2025 Maladministration Paragon Asra Housing Limited (202224968) Case 202224968 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about the communal cleaning at the property. The Ombudsman … 21 Jan 2025 Maladministration Vico Homes Limited (202327370) Case 202327370 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of damp and mould in the property. The complaint, including the … 20 Jan 2025 Partial Maladministration West Kent Housing Association (202127636) Case 202127636 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of outstanding defects in the property. The related complaint. 17 Jan 2025 Maladministration Clarion Housing Association Limited (202303921) Case 202303921 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of repeated loss of heating and hot water in … 17 Jan 2025 Partial Maladministration Thurrock Council (202344415) Case 202344415 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: claim for damages to his personal belongings. reports of damp … 17 Jan 2025 Maladministration Torus62 Limited (202413004) Case 202413004 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of drainage issues in the garden. The resident’s reports … 16 Jan 2025 No Maladministration Sovereign Network Group (202220497) Case 202220497 · Moving/Buying/Selling Home The complaint is about how the landlord handled the resident’s reports of: A bat infestation in the loft of the … 16 Jan 2025 Partial Maladministration Your Housing Group Limited (202330966) Case 202330966 · Old Complaints Handling categories The complaint is about the landlord's handling of: Repairs to the property. Reports of damp and mould. The associated complaint. 15 Jan 2025 Maladministration Peabody Trust (202315457) Case 202315457 · Old Moving to a Property categories The complaint is about the landlord’s handling of the resident’s requests for adaptations to the property. The Ombudsman has also … 15 Jan 2025 Reasonable Redress Southampton City Council (202322414) Case 202322414 · Old Property Condition categories The complaint is about the landlord’s handling of reports of damp and mould in the property. 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Jan 2025 Maladministration Believe Housing Limited (202334553) Case 202334553 · Old Complaints Handling categories The resident’s complaint is about the landlord’s handling of: Requests for repairs to the resident’s kitchen. Concerns about the insulation … 13 Jan 2025 No Maladministration Birmingham City Council (202402096) Case 202402096 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of flies and odour in the property, including associated … 13 Jan 2025 Reasonable Redress Flagship Housing Group Limited (202405308) Case 202405308 · Old Property Condition categories The complaint is about the landlord’s response to a smell in the property. 13 Jan 2025 No Maladministration One Vision Housing Limited (202411243) Case 202411243 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. A leak from a neighbouring … 13 Jan 2025 Maladministration Stonewater Limited (202309212) Case 202309212 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of noise nuisance and antisocial behaviour (ASB) from a … 10 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202332494) Case 202332494 · Financial The complaint is about the resident’s concerns around: The level of service charges associated with the resident’s property. The landlord’s … 10 Jan 2025 Maladministration Leeds City Council (202408668) Case 202408668 · Old Property Condition categories The complaint is about the landlord’s handling of the repairs to the property. 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 10 Jan 2025 No Maladministration Oxford City Council (202345407) Case 202345407 · Old Property Condition categories This complaint is about the landlord’s handling of the resident’s reports of: Leaks within the property. Damp and mould within … 10 Jan 2025 Partial Maladministration Sanctuary Housing Association (202409994) Case 202409994 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of issues with the storage heaters in the property. … 10 Jan 2025 Partial Maladministration Selwood Housing Society Limited (202220136) Case 202220136 · Managing Relations The complaint is about the landlord’s handling of the applicant’s application for a shared ownership property. The Ombudsman has also … 10 Jan 2025 No Maladministration Westward Housing Group Limited (202341878) Case 202341878 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s reports of repairs to his property. The landlord’s response to … 9 Jan 2025 Reasonable Redress Cornwall Housing Limited (202407068) Case 202407068 · Old Property Condition categories The complaint is regarding the landlord’s response to the resident’s reports of a rat infestation at her property. 9 Jan 2025 Reasonable Redress Hastoe Housing Association Limited (202346196) Case 202346196 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Reports of being locked out of the property. Requests for … 9 Jan 2025 Partial Maladministration Onward Homes Limited (202311865) Case 202311865 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s report of fire alarms failing to activate during a fire … 9 Jan 2025 Maladministration Sovereign Network Homes (Former Network Homes) (202403595) Case 202403595 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 8 Jan 2025 Partial Maladministration Clarion Housing Association Limited (202303913) Case 202303913 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak into the resident’s property which caused damp and mould. The … 8 Jan 2025 Maladministration Connect Housing Association Limited (202230251) Case 202230251 · Information and data management The complaint is about the landlord’s handling of the resident’s: concerns about its communication regarding: a fly infestation; road, curb, … 8 Jan 2025 Maladministration Gentoo Group Limited (202313045) Case 202313045 · Old Property Condition categories The complaint is about the landlord’s handling of damp and mould at the resident’s property. 25 Dec 2024 Maladministration London Borough of Lambeth (202216092) Case 202216092 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the … 23 Dec 2024 Maladministration Flagship Housing Group Limited (202328248) Case 202328248 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of reports of damp and mould in the loft affecting the bathroom and … 23 Dec 2024 Maladministration Joseph Rowntree Housing Trust (202308330) Case 202308330 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: Draughts from the windows and garden door. Condensation … 23 Dec 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202414096) Case 202414096 · Managing Relations The complaint concerns the landlord’s handling of the resident’s reports of: A leak in the property. Damp and mould. This … 23 Dec 2024 Reasonable Redress Places for People Group Limited (202228963) Case 202228963 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about: Leaks at her property. A rat infestation. Its … 23 Dec 2024 Partial Maladministration Southern Housing (202311890) Case 202311890 · Estate Management The complaint is about the landlord’s: response to the resident’s reports of various repair issues at the property, including: windows; … 20 Dec 2024 Partial Maladministration Aster Group Limited (202312581) Case 202312581 · Financial The complaint is about the landlord’s: handling of damp and other repairs in the property. repair to a blocked toilet … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Partial Maladministration Curo Places Limited (202314163) Case 202314163 · Financial The complaint is about the landlord’s handling of: Roof repairs and insulation to the resident’s property. Damp and mould in … 20 Dec 2024 Partial Maladministration Great Places Housing Association (202318095) Case 202318095 · Financial The complaint is about the landlord’s handling of: The repairs including damp and mould in the property. Designating the resident … 20 Dec 2024 Reasonable Redress GreenSquareAccord Limited (202334620) Case 202334620 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of: A blockage under the kitchen sink. Damp and … 20 Dec 2024 Partial Maladministration Housing 21 (202445677) Case 202445677 · Estate Management The complaint is about the landlord’s handling of: The level of rent and service charge. Communication about the rent and … 20 Dec 2024 Partial Maladministration Islington Council (202403261) Case 202403261 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of the resident’s concerns about housing points she had been awarded and the … 20 Dec 2024 Maladministration Lambeth Council (202314594) Case 202314594 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of excessive heat in the property. The landlord’s handling … 20 Dec 2024 No Maladministration London & Quadrant Housing Trust (L&Q) (202218346) Case 202218346 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident about: A pest infestation. Works being done to the flat …