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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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26 Feb 2025 No Maladministration Stoke-on-Trent City Council (202316585) Case 202316585 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of noise from contractors outside his property and the … 26 Feb 2025 Maladministration Stonewater Limited (202318312) Case 202318312 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s request to replace the heating system and improve the property’s … 26 Feb 2025 Partial Maladministration The Riverside Group Limited (202318297) Case 202318297 · Information and data management The complaint is about the landlord’s handling of: The resident’s request about a named operative attending his property. A ‘warning … 25 Feb 2025 No Maladministration Anchor Hanover Group (202223058) Case 202223058 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of a leak at her property. Staff conduct concerns. 25 Feb 2025 No Maladministration Clarion Housing Association Limited (202223711) Case 202223711 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of noise disturbance. The resident’s request for repairs. Reports … 25 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202319186) Case 202319186 · Moving/Buying/Selling Home The complaint is about reported delays in communication from the landlord during the sale of the shared-ownership property, and the … 25 Feb 2025 Partial Maladministration Cross Keys Homes Limited (202205537) Case 202205537 · ASB/Abuse/Nuisance The resident’s complaint is about the landlord’s handling of: rent antisocial behaviour (ASB) and noise nuisance the radiator a heat/carbon … 25 Feb 2025 Reasonable Redress Islington Council (202318442) Case 202318442 · Old Property Condition categories This complaint is about how the landlord handled a leak into the resident’s property. 25 Feb 2025 No Maladministration London Borough of Barnet (202305686) Case 202305686 · Local Authority / ALMO or TMO The complaint is about the landlord’s installation of a new kitchen in the resident’s property. 25 Feb 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202318063) Case 202318063 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Snagging issues at the property. Information given to the resident about the … 25 Feb 2025 Maladministration One Housing Group Limited (202409695) Case 202409695 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water at her property. … 25 Feb 2025 Maladministration Waltham Forest Council (202413799) Case 202413799 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of water ingress and leaks into her property, and … 24 Feb 2025 Mediation Amplius Living (202216778) Case 202216778 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202314967) Case 202314967 · Financial The complaint is about: The landlord's handling of the resident's concerns about the condition of the property when let. The … 24 Feb 2025 Partial Maladministration Heylo Housing Registered Provider Limited (202228117) Case 202228117 · For profit The complaint is about the landlord’s handling of the resident’s: Reports that construction on the estate was disturbing him and … 24 Feb 2025 Maladministration Islington Council (202228839) Case 202228839 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise transference from the property above. Complaint handling. 24 Feb 2025 Partial Maladministration LiveWest Homes Limited (202412672) Case 202412672 · Old Moving to a Property categories The complaint is about the landlord’s response to: The resident’s request to be moved from the property. The resident’s reports … 24 Feb 2025 No Maladministration Onward Homes Limited (202312839) Case 202312839 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s request for a management move or a decant following his … 24 Feb 2025 No Maladministration Platform Housing Group Limited (202315194) Case 202315194 · Financial The complaint is about: The landlord’s handling of the repairs to the resident’s front door and the replacement of the … 24 Feb 2025 Maladministration Platform Housing Group Limited (202414727) Case 202414727 · Old Property Condition categories The complaint is about the landlord’s handling of repairs at the property. 24 Feb 2025 Maladministration Southwark Council (202403907) Case 202403907 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: reimbursement payments to the resident for running costs associated with its dehumidifier. … 24 Feb 2025 Reasonable Redress Sovereign Network Group (202315568) Case 202315568 · Old Moving to a Property categories The complaint is about the landlord’s handling of a property transfer offer. 24 Feb 2025 Maladministration Vivid Housing Limited (202328542) Case 202328542 · Old Complaints Handling categories The complaint is about the landlord’s handling of damp and mould repairs at the property. The Ombudsman has also looked … 21 Feb 2025 Partial Maladministration Brighter Places (202406094) Case 202406094 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The resident’s … 21 Feb 2025 Partial Maladministration Islington Council (202336503) Case 202336503 · Old Property Condition categories The complaint is about the landlord’s handling of: Repairs to the building which caused water ingress to the resident’s property … 21 Feb 2025 Reasonable Redress London Borough of Barnet (202312816) Case 202312816 · Old Complaints Handling categories The complaint is about the landlords handling of repairs to plasterwork in the property. The Ombudsman has also considered the … 21 Feb 2025 Maladministration London Borough of Croydon (202338569) Case 202338569 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property and handling of her request for a … 21 Feb 2025 Partial Maladministration Sanctuary Housing Association (202218853) Case 202218853 · Information and data management The complaint is about the landlord’s handling of reports of a leak from the above property, and the associated repairs. … 20 Feb 2025 No Maladministration A2Dominion Housing Group Limited (202342967) Case 202342967 · Moving/Buying/Selling Home This complaint is about the landlord’s handling of: The resident's reports that scaffolding, window design and inadequate radiators caused ventilation … 20 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202315737) Case 202315737 · Information and data management The complaint is about the landlord’s handling of: The resident’s request under the Freedom of Information Act 2000. The resident’s … 20 Feb 2025 Maladministration London Borough of Brent (202319729) Case 202319729 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to reports of noise from a lift in the adjoining property. This report … 20 Feb 2025 Maladministration London Borough of Ealing (202341189) Case 202341189 · Managing Relations The complaint is about the landlord’s handling of: Reports of a rodent infestation at the property. The resident’s concerns regarding … 20 Feb 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202213537) Case 202213537 · Old Complaints Handling categories The complaint is about the landlord’s handling of resident’s report of repairs needed in the property. The Ombudsman has also … 20 Feb 2025 Maladministration The Guinness Partnership Limited (202309509) Case 202309509 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Report that an electrical cable was incorrectly supplying electricity from … 19 Feb 2025 No Maladministration Sovereign Network Group (202300796) Case 202300796 · Moving/Buying/Selling Home The complaint is about the landlord's handling of reports of a smell in the property. 19 Feb 2025 Maladministration Welwyn Hatfield Borough Council (202334065) Case 202334065 · Old Complaints Handling categories The complaint is about the landlord’s handling of: record keeping. damp and mould at the resident’s property. the resident’s complaint. 18 Feb 2025 Maladministration City of Doncaster Council (202339564) Case 202339564 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s concerns regarding works required to the windows in the property. … 18 Feb 2025 Maladministration Incommunities Limited (202315840) Case 202315840 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of antisocial behaviour at or near the property. The Ombudsman has … 18 Feb 2025 Partial Maladministration Islington Council (202303962) Case 202303962 · Financial The complaint is about the landlord’s response to the resident’s: Concerns regarding the condition of the property on letting. Reports … 18 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202305961) Case 202305961 · Estate Management The complaint is about the landlord’s: Response to the resident’s reports of leaks, damp and mould. Handling of various estate … 18 Feb 2025 Reasonable Redress Progress Housing Association Limited (including Reside Housing) (202309317) Case 202309317 · Financial The complaint is about the landlord’s handling of the resident’s reports of discrepancies on her rent account, resulting in poor … 17 Feb 2025 Maladministration Home Group Limited (202314124) Case 202314124 · Financial The complaint made by the resident’s representative is about: The landlord’s response to his request to suspend rent payments for … 17 Feb 2025 Partial Maladministration Lambeth Council (202320004) Case 202320004 · Information and data management The complaint is about an unannounced visit by landlord staff to the resident’s property. The Ombudsman has also considered the … 17 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202301389) Case 202301389 · Financial The complaint is about the landlord’s handling of: Works to make good the resident’s property following a burst water pipe. … 17 Feb 2025 Severe Maladministration Southwark Council (202327171) Case 202327171 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of contaminated water at the property. Complaint handling. 17 Feb 2025 Partial Maladministration Tower Hamlets Homes (202114805) Case 202114805 · Financial This complaint is about: The landlord’s intention to increase the service charge at the property. The landlord’s handling of resident’s … 14 Feb 2025 Mediation Aster Group Limited (202227882) Case 202227882 · Old Property Condition categories The complaint is about the landlord’s handling of insulation repairs at the property. 14 Feb 2025 Maladministration Halton Housing (202313880) Case 202313880 · Old Complaints Handling categories The complaint is about the landlord's handling of: repairs to the property including reports about damp and mould, ventilation, storage … 14 Feb 2025 Reasonable Redress Hammersmith and Fulham Council (202229997) Case 202229997 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A leak into the property. Window repair issues. … 14 Feb 2025 Partial Maladministration Together Housing Association Limited (202234002) Case 202234002 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident's request for it to rehouse her due to overcrowding and …