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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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7 Mar 2025 Partial Maladministration Hyde Housing Association Limited (202229500) Case 202229500 · Old Complaints Handling categories The complaint is about the landlords: Handling of the resident’s reports of repairs at the property. Complaint handling. 7 Mar 2025 Maladministration Orbit Group Limited (202336916) Case 202336916 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of issues with doors in the property. Associated complaint. 7 Mar 2025 Maladministration The Riverside Group Limited (202215835) Case 202215835 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the resident’s reports of damp and mould in her property and associated … 6 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202302237) Case 202302237 · Information and data management The complaint is about the landlord’s handling of the resident’s request for information about the replacement of the kitchen, bathroom, … 5 Mar 2025 Reasonable Redress LiveWest Homes Limited (202314328) Case 202314328 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 5 Mar 2025 Partial Maladministration One Vision Housing Limited (202316212) Case 202316212 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of foul smells from drains in the property. 4 Mar 2025 Reasonable Redress Eastlight Community Homes Limited (202313995) Case 202313995 · Old Property Condition categories The complaint is about the landlord’s handling of a leak in the resident’s property and the associated repairs. 4 Mar 2025 Partial Maladministration Torus62 Limited (202232490) Case 202232490 · Estate Management The complaint is about the landlord’s handling of the resident’s: Report that a patch of land bordering the property is … 3 Mar 2025 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202313784) Case 202313784 · Old Complaints Handling categories The complaint is about the landlord’s handling of the proposed installation of broadband cabling to the property. We have also … 28 Feb 2025 Maladministration Camden Council (202400812) Case 202400812 · Old Complaints Handling categories The complaint is about the landlord’s handling of: the residents reports of repairs needed to a roof following a leak … 28 Feb 2025 No Maladministration Clarion Housing Association Limited (202225646) Case 202225646 · Old Property Condition categories The complaint is about the landlord's response to the resident's reports about low boiler and water pressure in the property. 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202304542) Case 202304542 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident about: Repairs for the roof, stack pipe and patio door. … 28 Feb 2025 Partial Maladministration Clarion Housing Association Limited (202410369) Case 202410369 · Old Complaints Handling categories The complaint is about the landlord's handling of the: adaptations to the resident's current property; repairs to the footpath and … 28 Feb 2025 Reasonable Redress Hyde Housing Association Limited (202317915) Case 202317915 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of cracked walls in the property. 28 Feb 2025 Maladministration Lambeth Council (202344169) Case 202344169 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of repairs following a car hitting the property. The … 28 Feb 2025 Reasonable Redress London Borough of Hackney (202207449) Case 202207449 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports about damp and mould in the property. 28 Feb 2025 Partial Maladministration London Borough of Hackney (202308590) Case 202308590 · Estate Management The complaint is about the landlord’s: Response to concerns raised by the resident about issues reported to him by other … 28 Feb 2025 Maladministration London & Quadrant Housing Trust (202410480) Case 202410480 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Subsidence at the property. Repairs, including reports of a leak from the … 28 Feb 2025 Maladministration Peabody Trust (202231396) Case 202231396 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of repairs to the taps in her property. 28 Feb 2025 Reasonable Redress Plus Dane Housing Limited (202303061) Case 202303061 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s concerns about asbestos removal at her property in April 2023. … 28 Feb 2025 No Maladministration Richmond Housing Partnership Limited (202314623) Case 202314623 · Financial The complaint is about the landlord’s response to: The resident’s reports of: Drainage issues. Cracks in her property walls. Staff … 28 Feb 2025 Partial Maladministration Richmond Housing Partnership Limited (202329984) Case 202329984 · Managing Relations The resident’s complaint is about the landlord’s handling of her reports of: Multiple outstanding repairs. Concerns about staff conduct. A … 28 Feb 2025 Maladministration Royal Borough of Kensington and Chelsea (202313802) Case 202313802 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak affecting the resident’s property including the repairs and the level … 28 Feb 2025 Partial Maladministration Sanctuary Housing Association (202233731) Case 202233731 · ASB/Abuse/Nuisance The complaint is about the landlord's handling of: The resident’s reports about anti-social behaviour (ASB). Repairs to the communal areas … 28 Feb 2025 Partial Maladministration Sovereign Network Homes (202315751) Case 202315751 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: Leaks in the property. Damp and mould, and … 28 Feb 2025 Maladministration The Riverside Group Limited (202319298) Case 202319298 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a neighbour’s security lights shining into her property, … 28 Feb 2025 No Maladministration Torus62 Limited (202322048) Case 202322048 · Financial The complaint is about the landlord’s handling of: The resident’s reports of repairs in her property. The resident’s reports of … 27 Feb 2025 Reasonable Redress Clarion Housing Association Limited (202234694) Case 202234694 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the property’s front door. Complaint handling. 27 Feb 2025 Reasonable Redress Flagship Housing Group Limited (202317828) Case 202317828 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s concerns about the property condition. 27 Feb 2025 Maladministration Haringey London Borough Council (202213901) Case 202213901 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Report of damp and mould within her property. Concerns about … 27 Feb 2025 Maladministration Harlow District Council (202420764) Case 202420764 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s concerns about recurring leaks into the property. The Ombudsman has … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202223914) Case 202223914 · Old Complaints Handling categories The complaint is about the landlord’s decision not to apply for possession of a property on the estate where the … 27 Feb 2025 Partial Maladministration Hyde Housing Association Limited (202227122) Case 202227122 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the leaseholder’s reports of: External cracks appearing at the property. Repairs to … 27 Feb 2025 Partial Maladministration Leeds City Council (202307483) Case 202307483 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s: Reports of repairs to the front door of the property. … 27 Feb 2025 Partial Maladministration Lewisham Council (202405801) Case 202405801 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: reports of antisocial behaviour (ASB). reports that a neighbour sublet their property. … 27 Feb 2025 Partial Maladministration London Borough of Barking and Dagenham (202306194) Case 202306194 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about: The offer of a property. The condition of … 27 Feb 2025 Outside Jurisdiction London Borough of Camden Council (202326928) Case 202326928 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 27 Feb 2025 Partial Maladministration London Borough of Camden Council (202410150) Case 202410150 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs to communal areas. Repairs to the property. The resident’s reports of … 27 Feb 2025 Maladministration Milton Keynes Council (202301815) Case 202301815 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: the resident’s concerns about its decision to install new communal doors and … 27 Feb 2025 Partial Maladministration North Kesteven District Council (202314992) Case 202314992 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: The condition of nearby allotments. The condition of … 27 Feb 2025 Partial Maladministration North Northamptonshire Council (202309097) Case 202309097 · Local Authority / ALMO or TMO The complaint is about how the landlord handled the resident’s: housing applications. reports of antisocial behaviour (ASB). reports of vandalism. … 27 Feb 2025 Maladministration Your Housing Group Limited (202226197) Case 202226197 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of leaks, damp and mould at the property. The … 26 Feb 2025 Partial Maladministration Amplius Living (202322334) Case 202322334 · Old Property Condition categories The complaint is about the landlord’s handling of: The resident’s reports of multiple repairs in the property. The resident’s report … 26 Feb 2025 Partial Maladministration Lambeth Council (202311160) Case 202311160 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak from the property above in December 2022 and water damage, … 26 Feb 2025 Partial Maladministration London Borough of Wandsworth (202411146) Case 202411146 · Estate Management The complaint is about: The time taken for the landlord to install a positive input ventilation (PIV) at the property. … 26 Feb 2025 Partial Maladministration London & Quadrant Housing Trust (202409857) Case 202409857 · Financial The resident’s complaint is about the landlord’s handling of: A leak in the property. Associated repairs following the leak. Damp … 26 Feb 2025 Maladministration Midland Heart Limited (202311497) Case 202311497 · Old Property Condition categories This complaint is about the landlord’s handling of reports about drainage issues and subsequent repairs in the resident’s property. 26 Feb 2025 Partial Maladministration Notting Hill Genesis (NHG) (202218255) Case 202218255 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs within the resident’s property, including damp and mould. The resident’s complaint. 26 Feb 2025 Maladministration Notting Hill Genesis (NHG) (202313885) Case 202313885 · Old Complaints Handling categories The complaint is about the landlord’s response to: Water damage associated with a fire at the block. A leak at … 26 Feb 2025 Maladministration One Housing Group Limited (202331504) Case 202331504 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of works required to the radiators in the property. …