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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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25 Mar 2025 Reasonable Redress Sparrow Shared Ownership Limited (202309277) Case 202309277 · Estate Management The complaint is about the landlord’s handling of: Defects the resident reported at his property. The resident’s parking allocation. The … 24 Mar 2025 Partial Maladministration ForHousing Limited (202234305) Case 202234305 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs to the resident’s bathroom and kitchen. Lack of hot water and … 24 Mar 2025 Maladministration Kirklees Council (202336416) Case 202336416 · Old Complaints Handling categories The complaint is about the landlord’s: response to reports of a leak from the resident’s bath and bathroom sink, and … 24 Mar 2025 Partial Maladministration London Borough of Tower Hamlets (202302241) Case 202302241 · Old Complaints Handling categories This complaint is about the landlord’s handling of: the resident’s reports of pests in the property; the associated complaint. 24 Mar 2025 Mediation Saffron Housing Trust Limited (202319181) Case 202319181 · Estate Management The complaint is about the landlord’s handling of fence repairs at the resident’s property. 24 Mar 2025 Reasonable Redress Stonewater Limited (202336531) Case 202336531 · Old Property Condition categories This complaint is about the landlord’s handling of reports of water ingress at the property. 24 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202334737) Case 202334737 · Old Complaints Handling categories This complaint is about: The landlord’s decision not to upgrade the back door of the property. The landlord’s handling of … 21 Mar 2025 Maladministration Accent Housing Limited (202309091) Case 202309091 · Old Property Condition categories The complaint is about the condition of the resident’s property at the start of her tenancy. 21 Mar 2025 Partial Maladministration Peabody Trust (202327027) Case 202327027 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about cyclical works to the property. Reports of a … 21 Mar 2025 No Maladministration Saxon Weald (202322046) Case 202322046 · Financial The complaint is about the landlord’s handling of the resident’s request to take carpet to her new property. 21 Mar 2025 Partial Maladministration Southern Housing (202209842) Case 202209842 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of a leak from the property above. We have … 20 Mar 2025 Maladministration bpha Limited (202318157) Case 202318157 · Managing Relations The complaint is about: The condition of the property when it was let and the landlord’s management of subsequent repairs. … 20 Mar 2025 Partial Maladministration London Borough of Enfield (202329814) Case 202329814 · Financial The complaint is about: The landlord’s response to the resident’s request for compensation for renovation works at her former property. … 20 Mar 2025 Maladministration London Borough of Lambeth (202320737) Case 202320737 · Local Authority / ALMO or TMO The complaint is about the landlord’s decision regarding the repair and replacement of windows in the resident’s property. 20 Mar 2025 Partial Maladministration Peabody Trust (202325455) Case 202325455 · Financial The resident’s complaint is about: The level of rent for the property. The landlord giving him a new tenancy agreement … 20 Mar 2025 Partial Maladministration Peabody Trust (202328183) Case 202328183 · Financial The complaint is about the landlord’s handling of the resident’s: Reports of a leak entering the property. Service charge queries. … 19 Mar 2025 Partial Maladministration Colchester City Council (202317518) Case 202317518 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in her property. Unacceptable staff … 19 Mar 2025 Maladministration Peabody Trust (202304617) Case 202304617 · Moving/Buying/Selling Home The complaint is about the landlord’s: Response to the resident’s concerns about the property’s insulation. Complaint handling and customer service. 18 Mar 2025 Outside Jurisdiction Citizen Housing (202316111) Case 202316111 · Managing Relations This complaint is about the landlord’s: Handling of outstanding repairs in the property. Staff conduct. 18 Mar 2025 Partial Maladministration Islington Council (202316141) Case 202316141 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s: Reports of noise. Request for property improvements. 18 Mar 2025 Maladministration Southwark Council (202323695) Case 202323695 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports about hot water outages in the property. 18 Mar 2025 Maladministration Stevenage Borough Council (202308854) Case 202308854 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of: A draught in the property. Concerns about the … 18 Mar 2025 Partial Maladministration The Guinness Partnership Limited (202313877) Case 202313877 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The sale of the resident’s property. The associated complaint. 17 Mar 2025 Partial Maladministration Acis Group Limited (202319275) Case 202319275 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rodent infestation. The resident’s dissatisfaction with a … 17 Mar 2025 Partial Maladministration Arun District Council (202330314) Case 202330314 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of leaks, damp and mould, and associated repairs within … 17 Mar 2025 Outside Jurisdiction Basildon Borough Council (202304509) Case 202304509 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: concerns regarding the condition of his property at sign up; … 17 Mar 2025 Maladministration Citizen Housing (202225497) Case 202225497 · Old Property Condition categories The complaint is about the landlord’s response to reports of damage to the resident’s property because of a leak. 17 Mar 2025 Partial Maladministration East Midlands Housing Group Limited (202318591) Case 202318591 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about: Repairs to radiators in the bathroom, bedroom, associated … 17 Mar 2025 Maladministration London Borough of Barnet (202302757) Case 202302757 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns about external repair work to her property. Handling of … 17 Mar 2025 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202307487) Case 202307487 · Moving/Buying/Selling Home The complaint is about the condition of the property when let to the resident and the level of compensation the … 17 Mar 2025 Partial Maladministration Red Kite Community Housing Limited (202314847) Case 202314847 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Leaks to the resident’s property. Subsequent repair works. The associated complaint. 17 Mar 2025 Maladministration The Riverside Group Limited (202315579) Case 202315579 · Old Estate Management categories This complaint is about the landlord’s handling of reports of rats at the resident’s property. 14 Mar 2025 Partial Maladministration Southern Housing (202324807) Case 202324807 · Estate Management The complaint is about the landlord’s: Handling of concerns about grounds maintenance. Handling of concerns about parking. Handling of reports … 13 Mar 2025 Partial Maladministration London Borough of Islington (202338740) Case 202338740 · Local Authority / ALMO or TMO This complaint is about the landlord’s handling of: the resident’s concerns about insurance claims. the resident’s concerns about a service … 13 Mar 2025 Maladministration Peabody Trust (202227442) Case 202227442 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: A leak into the property. Concerns about electrical safety. 13 Mar 2025 Partial Maladministration Peabody Trust (202311449) Case 202311449 · Financial The complaint is about the landlord’s: Response to the resident’s reports of a burglary at the property. Complaint handling. 13 Mar 2025 Reasonable Redress The Extracare Charitable Trust (202319027) Case 202319027 · Estate Management The complaint is about the landlord’s handling of the resident’s reports about excessive heat in the property. 12 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202216394) Case 202216394 · Information and data management The complaint is about the landlord’s response to the resident’s: Report of a leak. Request: That it buy back his … 12 Mar 2025 Maladministration The Guinness Partnership Limited (202227432) Case 202227432 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of repairs to the communal door. Response to the resident’s request for priority … 12 Mar 2025 Reasonable Redress The Guinness Partnership Limited (202319222) Case 202319222 · Estate Management The complaint is about the landlord’s handling of: The resident’s report of a collapsed wall at the front of her … 11 Mar 2025 Maladministration Abri Group Limited (202302093) Case 202302093 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The residents request to sell her share of her property. The complaint. 11 Mar 2025 Partial Maladministration Lambeth Council (202322062) Case 202322062 · Financial The complaint is about the landlord’s handling of: Blocked drains and pipes, which caused multiple back surges of sewage into … 11 Mar 2025 Reasonable Redress Peabody Trust (202308551) Case 202308551 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of outstanding repairs and damage to the property following … 11 Mar 2025 Maladministration The Guinness Partnership Limited (202319837) Case 202319837 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property. The Ombudsman … 10 Mar 2025 Maladministration Accent Housing Limited (202317904) Case 202317904 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s concerns about the condition of the property when he moved … 10 Mar 2025 No Maladministration Connexus Homes Limited (202330013) Case 202330013 · Old Complaints Handling categories The complaint is about the landlord's: Response to the resident’s reports of damp and mould in the property. Complaint handling. 10 Mar 2025 Maladministration Royal Borough Of Greenwich (202234801) Case 202234801 · Financial The complaint is about the landlord’s response to the resident’s reports of: Water leaks from flooding and a blocked drain. … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202346145) Case 202346145 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and communication from the Housing … 10 Mar 2025 Partial Maladministration Sanctuary Housing Association (202412654) Case 202412654 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Concerns about damp and mould within the property. Request to … 10 Mar 2025 Maladministration Torus62 Limited (202314751) Case 202314751 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about a tree in a neighbouring property.