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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 5,354 of 16,595 decisions matching "property"

Decisions

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31 Mar 2025 Maladministration Westminster City Council (202322487) Case 202322487 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of damp and mould in the property. 28 Mar 2025 Maladministration Charnwood Borough Council (202229093) Case 202229093 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a sewage leak at the property. The formal … 28 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202231720) Case 202231720 · Old Complaints Handling categories The complaint is about the landlord's handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Clarion Housing Association Limited (202413355) Case 202413355 · Old Complaints Handling categories The complaint is about the landlord's handling of: Damp and mould. The resident’s request for further loft insulation. Damaged tiles … 28 Mar 2025 Partial Maladministration ForHousing Limited (202306138) Case 202306138 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of damp and mould in the property. The associated … 28 Mar 2025 No Maladministration Great Places Housing Association (202329756) Case 202329756 · Occupancy Rights The complaint is about: The managing agent’s handling of the resident’s initial enquiry about subletting the property. The resident’s report … 28 Mar 2025 Maladministration Home Group Limited (202319764) Case 202319764 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: concerns about the impact of the fire safety rating of … 28 Mar 2025 Partial Maladministration Jigsaw Homes Group Limited (202322464) Case 202322464 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of leaks affecting his property. The resident’s reports of … 28 Mar 2025 Reasonable Redress Livv Housing Group (202326714) Case 202326714 · Old Property Condition categories The landlord’s response to the resident’s reports of subsidence repair works in the property. 28 Mar 2025 Maladministration London Borough of Camden Council (202324739) Case 202324739 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of second-hand smoke entering his property through the ventilation … 28 Mar 2025 Maladministration London Borough of Camden Council (202406147) Case 202406147 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of floorboard noise from the above property. The landlord’s … 28 Mar 2025 Mediation London Borough of Hammersmith and Fulham (202319095) Case 202319095 · Old Property Condition categories The complaint is regarding the landlord’s handling of repairs at the property. 28 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202321059) Case 202321059 · Old Complaints Handling categories The complaint is about the landlord’s handling of renewal of the kitchen in the property. The Ombudsman has investigated the … 28 Mar 2025 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202403403) Case 202403403 · Old Complaints Handling categories This complaint is about the landlord’s handling of: The resident’s reports about the condition of the property. The associated complaint. 28 Mar 2025 Maladministration Paragon Asra Housing Limited (202319979) Case 202319979 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of foul smells in their property. Complaint. 28 Mar 2025 Maladministration Royal Borough of Kensington and Chelsea (202220604) Case 202220604 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould. Noise nuisance at the property. 28 Mar 2025 Severe Maladministration Southern Housing (202347710) Case 202347710 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs at the resident’s property, including a leak from above. The resident’s … 28 Mar 2025 Partial Maladministration Southwark Council (202303910) Case 202303910 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: On going damp and mould in the property. … 28 Mar 2025 Maladministration The Riverside Group Limited (202318293) Case 202318293 · Information and data management The complaint is about the landlord’s handling of: Adaptations to the property. The resident’s requests for reasonable adjustments. 27 Mar 2025 Reasonable Redress Brighter Places (202319862) Case 202319862 · Old Complaints Handling categories The complaint is about the landlord’s handling of a water leak, subsequent remedial repairs and damage to the carpet at … 27 Mar 2025 Partial Maladministration Clarion Housing Association Limited (202314060) Case 202314060 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of damp and mould in the property, and the associated repairs. … 27 Mar 2025 Maladministration Haringey London Borough Council (202313032) Case 202313032 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of penetrating damp and mould in the property. The … 27 Mar 2025 Maladministration Lewes District Council (202315233) Case 202315233 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Move to a new property. We … 27 Mar 2025 Maladministration London Borough of Lambeth (202232944) Case 202232944 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof repairs and damage to the resident’s property caused by leaks from … 27 Mar 2025 Maladministration London Borough of Lewisham (202404632) Case 202404632 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports of poorly positioned guttering and subsequent internal damage to … 27 Mar 2025 Maladministration London & Quadrant Housing Trust (L&Q) (202220572) Case 202220572 · Information and data management The complaint is about the landlord’s handling of: The resident’s reports of a leak into his property and subsequent damp … 27 Mar 2025 No Maladministration Midland Heart Limited (202315369) Case 202315369 · Financial The complaint is about the landlord’s handling of: Repairs to the resident’s property. The resident’s rent account. The associated complaint. 27 Mar 2025 Maladministration North Kesteven District Council (202316936) Case 202316936 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: Reports of asbestos at the property. The resident’s complaint. 27 Mar 2025 Partial Maladministration Peabody Trust (202220102) Case 202220102 · Financial The complaint is about the landlord’s handling of the resident’s: Purchase of her property. Concerns regarding its service charge administration. … 27 Mar 2025 Partial Maladministration Peabody Trust (202317484) Case 202317484 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of repairs at the property and the decant of the resident. The Ombudsman … 27 Mar 2025 Maladministration Sheffield City Council (202331238) Case 202331238 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s: Concerns about the condition of the property upon letting. Reports … 26 Mar 2025 Partial Maladministration A2Dominion Housing Group Limited (202325555) Case 202325555 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Concerns that the landlord changed … 26 Mar 2025 No Maladministration Accent Housing Limited (202340007) Case 202340007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports about dogs barking at a neighbouring property. 26 Mar 2025 Reasonable Redress Hyde Housing Association Limited (202336494) Case 202336494 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak to the roof and the associated … 26 Mar 2025 Maladministration London Borough of Lambeth (202400915) Case 202400915 · Information and data management The complaint is about the landlord’s handling of repairs to windows and the exterior of the property. The Ombudsman has … 26 Mar 2025 Partial Maladministration London Borough of Newham (202318465) Case 202318465 · Local Authority / ALMO or TMO The complaint is about the landlord’s Handling of the resident’s reports of repairs to the exterior of her property. Complaint … 26 Mar 2025 Maladministration Metropolitan Thames Valley Housing (MTV) (202331997) Case 202331997 · Financial The complaint is about the landlord’s handling of the resident’s request for a service charge refund following the sale of … 26 Mar 2025 Reasonable Redress Notting Hill Genesis (NHG) (202316825) Case 202316825 · Occupancy Rights The complaint is about the landlord’s handling of the applicant’s request to succeed the property. 26 Mar 2025 Partial Maladministration Origin Housing Limited (202330025) Case 202330025 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Pests in the property. Damp and mould in the property. A repair … 26 Mar 2025 Maladministration Peabody Trust (202323656) Case 202323656 · Old Complaints Handling categories The complaint is about the landlord’s handling of leaks into the property. We have also assessed the landlord’s complaint handling. 26 Mar 2025 No Maladministration South Cambridgeshire District Council (202323272) Case 202323272 · Responsive repairs/activity The complaint is about the landlord’s handling of the resident’s request to install an electrical vehicle (EV) charging point to … 26 Mar 2025 No Maladministration Tower Hamlets Community Housing (202206352) Case 202206352 · Old Property Condition categories The complaint is about the landlord’s handling of leaks in the property and the subsequent damage caused. 26 Mar 2025 Maladministration West Northamptonshire Council (202308586) Case 202308586 · Local Authority / ALMO or TMO The complaint is about the landlord's handling of repairs to the resident’s property (including reports of damp and mould). The … 25 Mar 2025 Partial Maladministration Dudley Metropolitan Borough Council (202230740) Case 202230740 · Old Complaints Handling categories The landlord’s handling of the resident’s report of an ant infestation at her property. The Ombudsman has also considered the … 25 Mar 2025 Reasonable Redress Metropolitan Thames Valley Housing (MTV) (202316180) Case 202316180 · Moving/Buying/Selling Home This complaint is about how the landlord handled the resident’s request for a management pack during the sale of her … 25 Mar 2025 Outside Jurisdiction Orbit Group Limited (202304349) Case 202304349 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the sale of a shared ownership property after the death of the … 25 Mar 2025 Partial Maladministration Orbit Housing Association Limited (202326502) Case 202326502 · Estate Management The complaint is about: The landlord’s handling of the resident’s request to replace the fence at her property. The landlord’s … 25 Mar 2025 Maladministration Origin Housing Limited (202413912) Case 202413912 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of being at risk from her ex-partner. Reports about … 25 Mar 2025 Maladministration Shepherds Bush Housing Association Limited (202321496) Case 202321496 · Old Property Condition categories The complaint is about the landlord’s handling of and communication about reports of property damage caused by subsidence. 25 Mar 2025 Partial Maladministration Sovereign Network Group (202318094) Case 202318094 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of water coming into the property. Complaint handling.