Birmingham City Council (202204184)
The complaint is about the landlord’s: Handling of the resident’s queries about the paint used within the property. Decision to keep the resident within his property during internal painting works.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Christian Action (Enfield) Housing Association Limited (202211405)
The complaint concerns the landlord’s handling of the resident’s reporting of damp and mould at the property. This report has also considered: The complaints handling. The record keeping.
Clarion Housing Association Limited (202122599)
The complaint is about the landlord’s handling of: The resident’s reports of repairs to his heating and hot water/boiler. The resident’s complaint.
Estuary Housing Association Limited (202017245)
The complaint is about the landlord’s handling of the resident’s reports of repairs to the property. This service has also considered the landlord’s complaint handling.
Estuary Housing Association Limited (202221371)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered the landlord’s complaint handling.
Golding Homes Limited (202217726)
The complaint is about the landlord’s response to: The resident’s reports of damp and mould in the property. The resident’s request for compensation in relation to the reported damp and mould. The resident’s concerns about the condition of the kitchen.
GreenSquareAccord Limited (202006337)
REPORT COMPLAINT 202006337 Greensquare Group Limited 31 August 2023 (Updated following review on 18 June 2024) Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide […]
GreenSquareAccord Limited (202121460)
The resident complained about: How the landlord handled the report of a leak into the property. How the landlord responded to the report of a bed bug infestation. How the landlord handled the lack of communal cleaning. How the landlord responded to the transfer request. The related complaint.
GreenSquareAccord Limited (202128291)
The complaint is about the landlord’s handling of: Repairs to the stairs. Repairs to the bathroom flooring. Repairs to the living room ceiling. The associated complaints.
GreenSquareAccord Limited (202215369)
The complaint is about: The landlord’s handling and response to the resident’s reports of a leak and damage, including to their ceiling and carpet. The landlord’s handling of the complaint The level of compensation offered by the landlord towards the resident’s carpets.
Hammersmith and Fulham Council (202222638)
The complaint is about: The landlord's handling of the resident's reports of a leak at the property. The landlord's handling of multiple repairs reported by the resident.
Haringey London Borough Council (202106418)
The complaint is about the landlord’s response to the resident’s reports of: Water ingress, damp and outstanding repairs at the property; A rat infestation in and around the property; Anti-social behaviour (ASB).
Hyde Housing Association Limited (202108054)
The complaint is about: the landlord’s response to the resident’s concerns about a contractor using the drive at her former property. the landlord’s response to the resident’s complaint about two missed appointments at her current property. the landlord’s handling of a repair to the resident’s guttering at her former property.
Irwell Valley Housing Association Limited (202217188)
The complaint is about the landlord’s handling of: Reports of water ingress, damp, and mould at the property The subsequent complaint.
Islington Council (202202407)
The complaint is about the landlord’s: Handling of the resident’s succession application. Response to the resident’s request for a refund. The Ombudsman has also investigated the landlord’s: Complaint handling. Communication with the resident.
Lambeth Council (202221633)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould. The response to the resident’s request to be rehoused.
London Borough of Croydon (202205866)
The complaint concerns the landlord’s handling of the resident’s reporting of anti-social behaviour (ASB). This report has also considered: The landlord’s complaints handling. The landlord’s record keeping.
London & Quadrant Housing Trust (L&Q) (202101570)
The complaint is about the landlord’s handling of: The resident’s request for a full breakdown of service charges, and an explanation for the increase in service charges, since 2017/18. The associated complaint.
London & Quadrant Housing Trust (L&Q) (202202905)
The complaint is about the landlord’s handling of a repair to the resident’s heating and hot water system. The Ombudsman also considered the landlord's complaint handling.
London & Quadrant Housing Trust (L&Q) (202225049)
The complaint is about the landlord’s handling of the resident’s concerns regarding service charges applied to her account. The Ombudsman has also considered the associated complaint handling as part of this investigation.
Metropolitan Thames Valley Housing (MTV) (202212067)
The complaint is about the landlord’s handling of the resident’s request to end her tenancy, including the return of the security deposit.
Metropolitan Thames Valley Housing (MTV) (202213217)
This complaint is about the landlord’s handling of: The resident’s reports of issues with external grounds maintenance. The associated complaint.
One Housing Group Limited (202213037)
The complaint is about the landlord’s handling of the sales process for the resident’s property.
One Manchester Limited (201910630)
The complaint is about: The landlord’s decision to seek a court injunction against the resident in respect of her contact with her neighbours; The landlord’s response to the resident’s request to be removed from the Rehousing Review List (RRL) ; The landlord’s response to the resident’s concerns that she only …
One Manchester Limited (202216041)
The complaint is about the landlord's decision to issue the resident with a court warning letter for rent owed, it’s member of staff’s conduct, and its response to the request for compensation.
Optivo (now Southern Housing) (202215116)
The complaint is about the landlord’s handling of: a leak at the resident’s property. the associated complaint and request for compensation.
Sanctuary Housing Association (202205675)
The complaint concerns: The landlord’s response to the resident’s application for staircasing. The landlord’s interpretation of the provisions of the resident’s lease. The landlord’s handling of the resident’s reports of a leak from the roof. The landlord’s handling of the complaint.
Southwark Council (202113700)
The complaint is about: How the landlord handled ongoing repairs to the residents door entry system between the dates September 2020 to July 2021. How the landlord handled the second complaint about the above initially raised in January 2021. This service has also considered the landlords record keeping.
Sovereign Network Homes (202219913)
The complaint is about the landlord’s; Handling of the resident’s request for it to provide CCTV footage to the police following a burglary. Complaints handling.
Sovereign Network Homes (Former Network Homes) (202123467)
The complaint is about The landlord’s handling of the resident’s reports concerning leaks and the consequent damage to their property. The landlord’s communication, complaint handling and its response to the resident’s request for compensation.
Stroud District Council (202207879)
This complaint is about the landlord’s handling of responsive repairs to the resident’s property. The Housing Ombudsman has also decided to investigate the landlord’s communication and complaint handling in this case.
The Guinness Partnership Limited (202209343)
The complaint is about the landlord’s handling of repairs to: The back door, kitchen door and living room doors at the resident’s property. External brickwork and the kitchen and living room windows which resulted in damp at the resident’s property. The complaint is also about the landlord’s handling of a …
The Guinness Partnership Limited (202209839)
The complaint is regarding the landlord’s handling of the resident's request for remedial works to the garden.
Torus62 Limited (202224281)
The complaint is about: The landlord’s handling of the resident’s reports of damage to her mobility scooter. The landlord’s provision of suitable storage for mobility scooters. The landlord’s complaint handling.
Trent & Dove Housing Limited (202204417)
The complaint is about the landlord’s: Handling of reports of asbestos in the resident’s property. Response to reports of damp. The landlord’s record keeping.
Waltham Forest Council (202201559)
The complaint is about the landlord’s; Handling of remedial works at the resident’s home following a leak. Complaints handling.
Westminster City Council (202207751)
The complaint is about the landlord’s: response to the resident’s reports of antisocial behaviour (ASB) and harassment from her neighbour; response to the resident’s request for a management transfer; handling of the resident’s complaint.
Wolverhampton City Council (202101642)
This complaint is about the landlord’s: Response to the resident’s reports of: leaks, damp and mould; various other repairs; equality concerns; Complaint handling; Record keeping.
A2Dominion Housing Group Limited (202207064)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Concern that damp and mould issues had impacted on the health of her household. Reports of silverfish in the property, as a result of damp and mould. Reports of a blocked toilet. …
Birmingham City Council (202118753)
The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Allegations that it was trying to evict him. Complaints.
Clarion Housing Association Limited (202204728)
The complaint is about: The landlord’s handling of a complaint relating to the resident’s previous tenancy; The landlord’s response to the resident’s reports of its contractor causing damage to the property during planned works and leaving aspects of the work unfinished; The landlord’s response to the resident’s reports of loss …
Colchester Borough Council (202110444)
The landlord’s response to the resident’s reports of antisocial behaviour. The Ombudsman has also considered the landlord’s complaint handling.
Gentoo Group Limited (202122445)
The complaint is about the landlord’s handling of: The installation of solar panels at the resident’s property in 2016. Issuing a lease for the solar panels resulted in the resident suffering a financial loss. Issuing a lease for the solar panels at the resident’s property. The Ombudsman has also considered …
Havering Council (202200548)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Request for sound insulation, due to noise disturbance. Reports of damp and mould in the property. Request for a new kitchen and bathroom. Concerns about the conduct of its staff. The Ombudsman has also considered …
Lewisham Council (202118554)
The complaint is about: The landlord's handling of repairs to a leak to the external communal pathway. The resident’s concerns about the landlord’s decision to recharge for the leak repairs.
London & Quadrant Housing Trust (L&Q) (202124242)
This complaint is about the landlord’s: Response to the leaseholder’s concerns about its ground rent and lease extension practices; Complaint handling.
Magenta Living (202124408)
The complaint is about the landlord’s handling of the resident’s reported repairs which included: damp and mould in the kitchen. repairs to the downstairs toilet. the installation of the radiator on the resident’s landing. repair work to the resident’s daughter’s bedroom door/doorframe. glass and rubbish left in the garden by …
Moat Homes Limited (202208721)
The complaint is about: The level of priority awarded by the local authority for rehousing. The landlord’s response to the resident’s query about an arrears letter. The landlord’s response to the resident’s request for a wet room. The landlord’s handling of communal repairs. The landlord’s response to the resident’s queries …
One Housing Group (202014551)
The complaint relates to: The landlord’s handling of reports of a pest infestation.
Onward Homes Limited (202122213)
The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property, and the associated repairs. The Ombudsman has also considered the landlord’s complaint handling.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)