Paradigm Housing Group Limited (202205948)
The resident complained about grounds maintenance in communal areas and the landlord’s response to her request for reimbursement of service charges.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,274 total decisions
13,385 maladministration found
2,422 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Bromford Housing Group Limited (202213839)
The complaint concerns the landlord’s responses to the resident’s request to replace the windows in the property.
Broxtowe Borough Council (202209993)
The complaint is about the landlord’s handling of the resident’s reports that it had blocked the resident’s access to her electricity meter. The Ombudsman has also considered the landlord’s record keeping, and; Complaint handling.
Hyde Housing Association Limited (202216852)
The complaint is about the landlord’s response to the resident’s: Reports of repairs to the property, including damp. Reports that the windows in the property were screwed shut. Reports of anti-social behaviour (ASB). Request for alternative accommodation. The Ombudsman has also considered the landlord’s complaint handling as part of the …
Incommunities Limited (202226652)
The complaint is about the landlord's handling of the resident's request to purchase his home under the Right to Acquire scheme.
London Borough of Harrow (202205620)
The complaint is about the landlord’s response to: The resident's concerns about the behaviour of a member of staff; The resident's concerns about anti-social behaviour (ASB); Incidents that had affected the resident’s representative; Concerns on behalf of other residents: Concerns about an adult safeguarding investigation carried out by the local …
Platform Housing Group Limited (202208346)
The complaint is about: The landlord’s handling of the resident’s reports of anti-social behaviour (ASB) from a neighbour, particularly noise nuisance. Whether the soundproofing was installed correctly. The council’s handling of the Community Protection Notice (CPN) and installation of recording equipment. The landlord’s handling of the resident’s formal complaint.
Shepherds Bush Housing Association Limited (202016023)
The complaint is about the landlord’s handling of the resident’s: Reported repairs and associated decant. Request to be moved on medical grounds. Request to be allocated a different point of contact. The Ombudsman has also investigated the landlord’s complaint handling.
Southern Housing (202205648)
The complaint concerns: The landlord's handling of reports of a fault to the communal front entrance door. The related complaint.
Stonewater Limited (202116666)
The complaint is about the landlord’s handling of a leak at the property. The Ombudsman has also investigated the landlord’s complaint handling.
Tower Hamlets Council (202232573)
The complaint is about the landlord’s handling of the resident’s: reports of damp and mould in her property; associated complaint.
Blackpool Council (202121118)
The complaint is about the landlord’s: Response to the resident’s reports that that his sofa, stored in a garage rented from the landlord, was damaged by a leak; Handling of the resident’s request for the replacement of a communal washing line during the Covid lockdown; Response to the resident’s reports …
Connect Housing Association Limited (202205230)
The complaint is about: The landlord’s handling of reported heating issues in the property. The Ombudsman has also considered the landlord’s complaint handling.
GreenSquareAccord Limited (202119238)
The complaint is about the landlord’s handling of the resident’s: Request for a housing transfer on medical grounds. Complaint.
Norwich City Council (202223488)
The resident's complaint is about the landlord's handling of reports of anti-social behaviour from a neighbour.
Sanctuary Housing Association (202125039)
This complaint is about the landlord’s handling of: the resident's reports of antisocial behaviour (ASB) from her neighbour. the associated complaint.
Westminster City Council (202121910)
The complaint is about the landlord’s handling of: A leak in the property. Fire stopping works. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202125701)
The complaint is about the landlord’s handling of: The resident’s reports of water ingress into his property from the flat above. The associated complaint.
Camden Council (202115731)
The complaint is about the landlord’s management and handling of: outstanding repairs at the resident’s property. reports of damp and mould in the property. the resident’s complaints. This report also looks at the landlord’s record keeping practises and handling of knowledge and information.
Citizen Housing (202205624)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB). Reports of ASB and harassment made against the resident. The resident’s complaint.
London Borough of Hillingdon (202110990)
The complaint is about: the landlord’s handling of the resident’s reports of soot-like deposits falling onto his balcony; the resident’s service charge including a charge for the landlord’s on-site meal provision, despite the resident’s dietary requirements meaning he was unable to eat the meals provided.
City of Doncaster Council (202108038)
The complaint is about the landlord’s: Communication with the resident. Allocation of its properties. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202222408)
The complaint is about the landlord’s handling of the resident’s reports of a leak in her property and subsequent repairs.
Homes Plus Limited (202204960)
The complaint is about the landlord's: Response to the resident’s concerns about the condition of the property upon moving in and outstanding repairs. Response to the resident’s reports of roof leaks, damp, and the resident’s request to have his bedrooms redecorated. Response to the resident’s reports of outstanding repairs to …
London Borough of Barnet (202102335)
The complaint is about: The landlord’s response to the resident’s reports about polystyrene ceiling tiles in her property. The landlord’s failure to provide the resident with information about the presence of asbestos in her property at the start of the tenancy and subsequently. The landlord’s response to the resident’s request …
London & Quadrant Housing Trust (L&Q) (202202099)
The complaint is about the landlord’s response to a request for a housing transfer and the handling of the associated complaint.
Notting Hill Genesis (NHG) (202122217)
The complaint is about the landlord’s: Response to the resident’s reports of anti social behaviour (ASB). Response to the resident’s reports of waste in the communal area. Handling of the complaint. Record keeping.
Paragon Asra Housing Limited (202203572)
The complaint is about the landlord’s: Response to the resident for its failure to gain permission to access the resident’s garden. Complaint handling.
Paragon Asra Housing Limited (202213676)
The complaint is about the landlord’s: handling of requests for repairs, and; complaint handling and communication.
Paragon Asra Housing Limited (202216297)
The complaint is about the landlord's handling of the resident’s: reports of domestic abuse. complaint handling. This investigation will also consider the landlord’s record keeping.
Peabody Trust (202005714)
REPORT COMPLAINT 202005714 Peabody Trust 19 June 2023 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This […]
Torus62 Limited (202224234)
The complaint is about the landlord’s handling of: repairs to the radiators in the property; repairs to the roof and; reports of damp and mould.
Waltham Forest Council (202122526)
The complaint is about: The landlord’s response to the resident‘s reports of subsidence. The landlord’s handling of the resident's complaint.
West Kent Housing Association (202214975)
The complaint is about the landlord’s decision to place a risk alert on the resident’s record.
Wolverhampton City Council (202212988)
The complaint is about the landlord’s response to the resident’s request for redress for damage to her flooring following a property repair. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202209837)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour. Request to be rehoused. This report will also consider the landlord’s record keeping.
Birmingham City Council (202122577)
The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould at the property. Complaint handling. Record keeping.
Hammersmith and Fulham Council (202203481)
The complaint is about the landlord’s response to the resident’s request it should change the bedroom classification of her property.
Longhurst Group Limited (202209756)
The complaint is about the landlord’s response to the resident’s: Concerns about the property at the start of the tenancy. Repair requests since the tenancy began. The associated complaint.
Metropolitan Thames Valley Housing (MTV) (202224230)
The complaint is about: the landlord's handling of reports of antisocial behaviour from a neighbour. the associated complaint handling.
Places for People Group Limited (202206249)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB).
Sandwell Metropolitan Borough Council (202212103)
The complaint is about: The landlord’s response to the resident’s reports of structural issues with his property. The landlord’s complaint handling.
Settle Group (202207221)
The complaint is about the landlord’s: handling of repairs following the resident moving into a mutual exchange property; response to the resident’s concerns of alterations made to the outhouse by the previous tenant; handling of drainage and groundworks; communication with the resident regarding repairs; handling of the resident’s formal complaint.
Swindon Borough Council (202208774)
The complaint is about the landlord’s handling of requests for repairs to windows in the property, as well as the landlord’s response to requests for replacement of the kitchen and bathroom. The Ombudsman has decided to consider the landlord’s handling of the complaint as part of this investigation.
Tower Hamlets Homes (202217228)
The complaint is about the landlord’s handling of a hot water outage in the leaseholder’s property.
West Kent Housing Association (202126586)
The complaint is about the landlord’s handling of: The repair to a leak over the resident’s front door. The withdrawal of a management move. The associated complaint.
Wolverhampton City Council (202120776)
The complaint is about: The landlord's response to the resident’s complaint about damage to her carpets. The landlord's complaint handling.
Yorkshire Housing Limited (202201531)
The complaint is about the landlord’s handling of delays to the construction, and subsequent purchase, of the resident’s new build shared ownership property.
Aster Group Limited (202104588)
The complaint is about the landlord’s response to the resident’s reports of an infestation. This service has considered the landlord’s complaint handling.
Birmingham City Council (202122370)
The complaint is about the landlord’s handling of: The resident’s rehousing application. Repairs to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,023 | 247 | 272 |
| 2025 | 4,476 | 513 | 709 |
| 2026 | 1,636 | 211 | 238 |
Landlords with most published decisions
Clarion Housing Association Limited
928
London & Quadrant Housing Trust
646
Peabody Trust
605
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
414
Metropolitan Thames Valley Housing (MTV)
358
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (928)
London & Quadrant Housing Trust (646)
Peabody Trust (605)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (414)
Metropolitan Thames Valley Housing (MTV) (358)
Hyde Housing Association Limited (352)
Southern Housing (343)
The Guinness Partnership Limited (332)
Notting Hill Genesis (314)
Southwark Council (304)
A2Dominion Housing Group Limited (274)