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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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21 Oct 2024 Maladministration London Borough of Croydon (202318405) Case 202318405 · Information and data management The complaint is about the landlord’s handling of reports about repairs at the property. The Ombudsman has also considered the … 21 Oct 2024 Partial Maladministration London Borough of Hackney (202322366) Case 202322366 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Request for rehousing due to … 21 Oct 2024 Maladministration London Borough of Harrow (202344547) Case 202344547 · Managing Relations The complaint is about the landlord’s handling of: the resident’s reports of defective windows. the resident’s reports of repairs required … 20 Oct 2024 Maladministration London Borough of Lewisham (202319152) Case 202319152 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s damp and mould reports. 18 Oct 2024 Maladministration Great Yarmouth Borough Council (202231188) Case 202231188 · Financial The complaint is about the resident’s reports about the landlord’s handling of; Damp and mould and the subsequent remedial repairs … 18 Oct 2024 Partial Maladministration Haringey London Borough Council (202325599) Case 202325599 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of: damp and mould. damage to belongings due to … 18 Oct 2024 Partial Maladministration London Borough of Newham (202401727) Case 202401727 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the resident’s: Reports of damp and mould. Concerns about overcrowding. The investigation … 16 Oct 2024 Partial Maladministration London Borough of Croydon (202120044) Case 202120044 · Local Authority / ALMO or TMO The complaint is about the landlords response to the residents requests for: Relocation of electric sockets in the bedroom, kitchen … 16 Oct 2024 Partial Maladministration London Borough of Hackney (202306139) Case 202306139 · Managing Relations The complaint is about: The landlord’s handling of the resident’s request to be placed on the housing register and for … 16 Oct 2024 Maladministration Swindon Borough Council (202226351) Case 202226351 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of the resident’s belongings including her disability equipment, following flooding at the property. 15 Oct 2024 No Maladministration Royal Borough Of Greenwich (202219702) Case 202219702 · Managing Relations The complaint is about the landlord’s: response to the resident’s request for external wall insulation (EWI). complaint handling. 11 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202318303) Case 202318303 · Estate Management The complaint is about the landlord’s handling of the resident’s: Request for the exterior of the block to be painted. … 11 Oct 2024 No Maladministration London Borough of Islington (202343021) Case 202343021 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 10 Oct 2024 Maladministration London Borough of Barnet (202315988) Case 202315988 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a leak into the resident’s property from a neighbouring property which resulted … 8 Oct 2024 Partial Maladministration London Borough of Barking and Dagenham (202212904) Case 202212904 · Managing Relations The complaint is about the landlord’s: response to the resident’s reports of a leak, handling of the resident’s complaint. 8 Oct 2024 Severe Maladministration London Borough of Wandsworth (202225690) Case 202225690 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of repairs to the paving in the garden. The … 7 Oct 2024 Maladministration London Borough of Newham (202221862) Case 202221862 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of noise nuisance. The landlord’s complaint handling is also considered. 3 Oct 2024 Maladministration Dacorum Borough Council (202309175) Case 202309175 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of plumbing and drainage problems at the property. The … 2 Oct 2024 Partial Maladministration London Borough of Croydon (202317525) Case 202317525 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Reports of a leak from the living room ceiling, and … 1 Oct 2024 Maladministration London Borough of Barking and Dagenham (202346624) Case 202346624 · Managing Relations The complaint is about the landlord’s response to: The resident’s reports of bathroom repairs which caused leaks in the property. … 1 Oct 2024 Partial Maladministration London Borough of Newham (202212786) Case 202212786 · Moving/Buying/Selling Home The complaint is about: The landlord’s handling of repairs to the lift. The landlord’s handling of the resident’s decant. The … 30 Sep 2024 Maladministration Haringey London Borough Council (202218084) Case 202218084 · Managing Relations The complaint is about the landlord’s delay in repairing the resident’s property. The Ombudsman has also considered the landlord’s complaint … 30 Sep 2024 Partial Maladministration London Borough of Barking and Dagenham (202332754) Case 202332754 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s concerns in respect of his rent arrears, including the support … 30 Sep 2024 Partial Maladministration London Borough of Ealing (202306717) Case 202306717 · Information and data management The complaint is about: The landlord’s response to the resident’s re-housing request. The landlord’s handling of repairs in the resident’s … 30 Sep 2024 Maladministration London Borough of Hackney (202214710) Case 202214710 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a reported leak from the roof and damage to his property from … 30 Sep 2024 Maladministration London Borough of Harrow (202313094) Case 202313094 · Financial The complaint is about the landlord’s response to the resident’s concerns about service charges. 30 Sep 2024 Reasonable Redress London Borough of Islington (202330311) Case 202330311 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of damp in her property. 30 Sep 2024 Maladministration London Borough of Lewisham (202312090) Case 202312090 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak and subsequent damage to her belongings. … 30 Sep 2024 Maladministration Tamworth Borough Council (202336512) Case 202336512 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s antisocial behaviour (ASB) reports. 27 Sep 2024 Maladministration London Borough of Newham (202323476) Case 202323476 · ASB/Abuse/Nuisance The complaint is about: the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) and noise nuisance. the landlord’s … 26 Sep 2024 Maladministration London Borough of Camden Council (202401963) Case 202401963 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of a notice to remove fencing from outside of the resident’s property and … 26 Sep 2024 Partial Maladministration London Borough of Newham (202205487) Case 202205487 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s: Concerns that it had not renewed her smoke alarms. Formal … 26 Sep 2024 Outside Jurisdiction London Borough of Redbridge (202230183) Case 202230183 · Managing Relations The complaint is about the landlord's handling of issuing a notice to end the resident’s temporary accommodation. 26 Sep 2024 Maladministration London Borough of Redbridge (202318336) Case 202318336 · Managing Relations This complaint is about: The landlord’s response to the resident’s complaints about its handling of roof repairs. The landlord’s complaint … 25 Sep 2024 Maladministration London Borough of Barnet (202304167) Case 202304167 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of carbon monoxide leaks at the property. The Ombudsman … 25 Sep 2024 Reasonable Redress London Borough of Brent (202213299) Case 202213299 · Old Property Condition migrated-2025 REPORT COMPLAINT 202213299 London Borough of Brent 25 September 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 25 Sep 2024 Maladministration London Borough of Hillingdon (202346988) Case 202346988 · Old Complaints Handling categories The complaint is about the landlord’s handling of repairs required in the resident’s property. The Ombudsman has also considered the … 25 Sep 2024 No Maladministration London Borough of Tower Hamlets (202307920) Case 202307920 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s concerns about the conduct of its member of staff. 24 Sep 2024 Maladministration London Borough of Ealing (202323857) Case 202323857 · Managing Relations The complaint is about the landlord’s handling of resident’s reports of defects identified with his new build property. The Ombudsman … 24 Sep 2024 Maladministration London Borough of Hillingdon (202226669) Case 202226669 · Estate Management The complaint is about the landlord’s handling of reports of issues with the communal security gate. 20 Sep 2024 Maladministration Chesterfield Borough Council (202307997) Case 202307997 · Managing Relations The complaint is about: the landlord’s exclusion of the resident’s property from a roof replacement programme, the landlord’s handling of … 20 Sep 2024 Partial Maladministration Royal Borough of Kensington and Chelsea (202302793) Case 202302793 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of repairs to a toilet, including an operative’s conduct. Handing of repairs to … 19 Sep 2024 Maladministration Haringey London Borough Council (202301724) Case 202301724 · Local Authority / ALMO or TMO The complaint is about: The landlord's handling of the resident’s reports of a leak from the flat above. 17 Sep 2024 Maladministration Basildon Borough Council (202332333) Case 202332333 · Old Complaints Handling categories The complaint is about: The landlord’s management of repairs at the property. The landlord’s handling of the resident’s complaint. 17 Sep 2024 Partial Maladministration London Borough of Croydon (202232244) Case 202232244 · Managing Relations The complaint is about the landlord’s handling of the repair to: the external air vent/extractor fan; address the draughty window. … 17 Sep 2024 London Borough of Hackney (202314849) Case 202314849 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: Leaks in his property and the quality of … 13 Sep 2024 Partial Maladministration Gosport Borough Council (202338597) Case 202338597 · Managing Relations The complaint is about the landlord’s response to the resident’s request for disabled adaptations. The Ombudsman has also considered the … 13 Sep 2024 Outside Jurisdiction Royal Borough of Kensington and Chelsea (202307978) Case 202307978 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request for repairs to the gutters at the property. 12 Sep 2024 Maladministration Haringey London Borough Council (202346245) Case 202346245 · Managing Relations This complaint is about the landlord’s handling of: Damp and mould in the resident’s property. A leak in the resident’s … 12 Sep 2024 Maladministration London Borough of Hackney (202327062) Case 202327062 · Managing Relations The complaint is about the landlord’s: Response to reports of water ingress and associated damp and mould. Handling of the …