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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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31 Jul 2024 Partial Maladministration Rochdale Boroughwide Housing Limited (202229750) Case 202229750 · Managing Relations The complaint is about the landlord’s handling of reports of draughts through the floor. This Service has also investigated the … 31 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202222456) Case 202222456 · ASB/Abuse/Nuisance This complaint is about the landlord’s response to the resident’s concerns and complaint about its handling of: Her antisocial behaviour … 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Partial Maladministration London Borough of Hackney (202301532) Case 202301532 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to … 30 Jul 2024 Maladministration London Borough of Hillingdon (202310109) Case 202310109 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s … 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Maladministration Tamworth Borough Council (202303925) Case 202303925 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to: The resident’s report that the contractor did not give him adequate notice … 26 Jul 2024 Partial Maladministration Dudley Metropolitan Borough Council (202307607) Case 202307607 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Response to the resident’s reports of dog fouling in communal areas of the property. … 26 Jul 2024 Outside Jurisdiction Haringey London Borough Council (202231673) Case 202231673 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about: antisocial behaviour (ASB); repairs following a leak into … 26 Jul 2024 Maladministration Luton Borough Council (202305069) Case 202305069 · Information and data management The complaint is about the landlord’s handling of the resident’s request for reasonable adjustments. This Service has also investigated the … 25 Jul 2024 Severe Maladministration Haringey London Borough Council (202232465) Case 202232465 · Old Property Condition migrated-2025 This complaint is about the landlord’s response to the resident’s reports of a roofing issue, and subsequent water ingress, damp, … 25 Jul 2024 Maladministration London Borough of Brent (202233923) Case 202233923 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of damp within his property. Associated complaint. 25 Jul 2024 No Maladministration London Borough of Ealing (202231142) Case 202231142 · Moving/Buying/Selling Home The complaint is about the landlord’s: Handling of reported damp and mould at the property. Handling of the resident’s request … 25 Jul 2024 Partial Maladministration Luton Borough Council (202337343) Case 202337343 · Managing Relations The complaint is about the landlord’s handling of the resident’s: request to be rehoused. reports of damp and mould. We … 25 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202317482) Case 202317482 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of Antisocial Behaviour (ASB). Request to be rehoused. 24 Jul 2024 Maladministration London Borough of Croydon (202310317) Case 202310317 · Information and data management The complaint is about: The landlord’s handling of a complaint against the resident. The landlord’s handling of the resident’s complaint. 24 Jul 2024 Partial Maladministration Royal Borough Of Greenwich (202304441) Case 202304441 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s request to transfer to a more suitable property on medical … 23 Jul 2024 Maladministration London Borough of Hillingdon (202313798) Case 202313798 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak into the property and the associated … 23 Jul 2024 Maladministration Luton Borough Council (202220071) Case 202220071 · Old Complaints Handling categories The complaint is about: The landlord’s handling of various repairs to the property (including to the doors, flooring and bathroom … 19 Jul 2024 Maladministration Barnsley Metropolitan Borough Council (202305828) Case 202305828 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reported concerns about: artex and asbestos; damp and mould; the … 18 Jul 2024 Maladministration London Borough of Barking and Dagenham (202311480) Case 202311480 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damp and mould affecting her … 17 Jul 2024 Partial Maladministration Dacorum Borough Council (202212553) Case 202212553 · Managing Relations The complaint is about the landlord’s: Response to a leak and subsequent collapsed ceilings at the property. Complaint handling. 17 Jul 2024 Partial Maladministration London Borough of Hackney (202301222) Case 202301222 · Financial The complaint is about the landlord’s response to: the resident’s reports of a leak and associated repairs in her bedroom. … 12 Jul 2024 Outside Jurisdiction Sandwell Metropolitan Borough Council (202305551) Case 202305551 · Old Property Condition migrated-2025 The resident’s complaint is about: The landlord’s decision not to reclassify her property as having two bedrooms rather than three; … 5 Jul 2024 Maladministration Rochdale Boroughwide Housing Limited (202300028) Case 202300028 · Financial The complaint is about the landlord’s response to the resident’s service charge query. 4 Jul 2024 Maladministration London Borough of Croydon (202227737) Case 202227737 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of reports of noise nuisance. Complaint handling. The Ombudsman has also investigated the … 3 Jul 2024 Partial Maladministration London Borough of Hackney (202315642) Case 202315642 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to reports of antisocial behaviour. The landlord’s response to reports of damp and … 28 Jun 2024 Maladministration London Borough of Hillingdon (202310021) Case 202310021 · Information and data management The complaint is about the landlord’s handling of the resident’s reported damp and mould in his flat. The Ombudsman has … 28 Jun 2024 Partial Maladministration Luton Borough Council (202229082) Case 202229082 · Managing Relations The complaint is about the landlord’s handling of the resident’s report of: A broken window. Staff conduct. The associated complaint … 28 Jun 2024 Partial Maladministration Melton Borough Council (202234544) Case 202234544 · Old Moving to a Property categories The complaint is about: The landlord’s handling of the resident’s reports of multiple repairs, including damp and mould. The resident’s … 28 Jun 2024 Maladministration Royal Borough Of Greenwich (202228470) Case 202228470 · Managing Relations The complaint is about: The landlord’s handling of leak reports and associated damp and mould. The landlord’s handling of the … 28 Jun 2024 Partial Maladministration Solihull Metropolitan Borough Council (202224767) Case 202224767 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of anti-social behaviour (ASB). The resident’s request for rehousing. Concerns about … 27 Jun 2024 Partial Maladministration Broxtowe Borough Council (202333724) Case 202333724 · Old Estate Management categories REPORT COMPLAINT 202333724 Broxtowe Borough Council 27 June 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 27 Jun 2024 Maladministration Gosport Borough Council (202314200) Case 202314200 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports about damp and mould at his property. 27 Jun 2024 Partial Maladministration London Borough of Lewisham (202231098) Case 202231098 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of mice infestations in the property. The landlord’s response … 27 Jun 2024 Partial Maladministration Oadby and Wigston Borough Council (202307271) Case 202307271 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the residents concerns about: antisocial behaviour (ASB) in her block. the security … 26 Jun 2024 Partial Maladministration Charnwood Borough Council (202308618) Case 202308618 · Managing Relations The complaint is about the landlord’s handling of the installation of a new kitchen. This Service has also considered the … 26 Jun 2024 Maladministration Haringey London Borough Council (202320122) Case 202320122 · Managing Relations The complaint is about the landlord’s response to the resident’s reports of repairs including taps and pipework; metal sticking out … 26 Jun 2024 Reasonable Redress London Borough of Hackney (202312351) Case 202312351 · Managing Relations The complaint is about the landlord’s handling of reports of issues with the communal lighting. The Ombudsman has also considered … 26 Jun 2024 Maladministration London Borough of Hammersmith and Fulham (202220040) Case 202220040 · Old Complaints Handling categories The complaint is about the landlord’s handling of: A leak in the resident’s bathroom. The associated complaint. 25 Jun 2024 Maladministration London Borough of Lambeth (202233709) Case 202233709 · Health and Safety (inc. building safety) This complaint is about the landlord’s handling of: Reports of blockages in the resident's kitchen. Reports of mice infestation in … 21 Jun 2024 Maladministration Gateshead Metropolitan Borough Council (202201953) Case 202201953 · Information and data management The complaint is about the landlord’s response to the resident’s reports of: brickwork and roof repairs. electrics tripping intermittently in … 20 Jun 2024 Maladministration Haringey London Borough Council (202317960) Case 202317960 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp/mould and structural damage within his property. The … 19 Jun 2024 Maladministration Haringey London Borough Council (202311643) Case 202311643 · Health and Safety (inc. building safety) The resident’s complaint is about the landlord’s handling of the loss of gas supply to the property. The Ombudsman has … 19 Jun 2024 Maladministration London Borough of Hillingdon (202324088) Case 202324088 · Information and data management The complaint is about: The landlord’s management of the kitchen works. The landlord’s record keeping. The landlord’s handling of the …