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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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28 Nov 2024 Outside Jurisdiction London Borough of Barnet (202307049) Case 202307049 · Old Tenants Behaviour categories The resident’s complaint is about: The landlord’s handling of a request for CCTV made by the police. The landlord’s handling … 28 Nov 2024 Maladministration London Borough of Hillingdon (202338766) Case 202338766 · Managing Relations The complaint is about the landlord's response to the resident’s: Reports of radiators not working in the property. Associated complaint. 28 Nov 2024 Maladministration London Borough of Islington (202344546) Case 202344546 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident's concerns about the condition of the windows and the door … 28 Nov 2024 Maladministration London Borough of Lambeth (202345112) Case 202345112 · Old Complaints Handling categories The complaint is about: The landlord’s handling of disrepair works, including damp and mould. The landlord’s handling of the resident’s … 28 Nov 2024 Maladministration London Borough of Lambeth (202403107) Case 202403107 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of structural damage to the external bay window support … 28 Nov 2024 Maladministration London Borough of Lewisham (202344279) Case 202344279 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a leak, damp and mould. 28 Nov 2024 Partial Maladministration London Borough of Redbridge (202400614) Case 202400614 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: housing application. reports of damp and mould at the property. … 28 Nov 2024 Partial Maladministration Stevenage Borough Council (202318596) Case 202318596 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of fence repairs. response to the resident’s concerns about a structure in a … 28 Nov 2024 Outside Jurisdiction Welwyn Hatfield Borough Council (202233915) Case 202233915 · Old Property Condition migrated-2025 REPORT COMPLAINT 202233915 Welwyn Hatfield Borough Council 28 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 22 Nov 2024 Maladministration Reading Borough Council (202323849) Case 202323849 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Repairs. The resident’s reports of damp and mould. The resident’s reports of … 20 Nov 2024 Maladministration London Borough of Hackney (202223559) Case 202223559 · Estate Management The complaint is about the landlord's handling of: Repairs to the communal lift. The resident’s associated complaint. 19 Nov 2024 Outside Jurisdiction Dacorum Borough Council (202335702) Case 202335702 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident's reports of damp and mould. 19 Nov 2024 Maladministration Haringey London Borough Council (202301477) Case 202301477 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports about: Damp and mould. Outstanding repairs. The landlord’s complaint … 19 Nov 2024 Maladministration London Borough of Hillingdon (202308454) Case 202308454 · Old Property Condition categories The complaint is about the landlord’s handling of roofing works. 18 Nov 2024 Partial Maladministration Barnsley Metropolitan Borough Council (202322792) Case 202322792 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s kitchen adaptation request at the property. Complaint handling. 18 Nov 2024 Maladministration Charnwood Borough Council (202222678) Case 202222678 · Financial The complaint is about the landlord’s response to the resident’s requests for the property’s repair records. 18 Nov 2024 Maladministration Haringey London Borough Council (202204866) Case 202204866 · Local Authority / ALMO or TMO REPORT COMPLAINT 202204866 Haringey London Borough Council 18 November 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 18 Nov 2024 Maladministration Haringey London Borough Council (202408313) Case 202408313 · Occupancy Rights The complaint is about the landlord’s handling of the resident’s request to remain in her property. The Ombudsman has also … 18 Nov 2024 Maladministration London Borough of Lambeth (202331497) Case 202331497 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of water ingress and damp mould at the property, and the … 15 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202419119) Case 202419119 · Information and data management The complaint is about the landlord’s: Response to the resident’s reports of damp and mould. Handling of the resident’s reports … 15 Nov 2024 No Maladministration Stevenage Borough Council (202222963) Case 202222963 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: the disconnection of the gas supply to the property. a warrant to … 15 Nov 2024 Maladministration Stevenage Borough Council (202318656) Case 202318656 · Managing Relations The complaint is about the landlord’s handling of: A roof leak, damp and mould and asbestos at the resident’s property. … 13 Nov 2024 No Maladministration Gateshead Metropolitan Borough Council (202233311) Case 202233311 · Financial The complaint is about: The increase in service charges for the heating. The landlord’s response to the resident’s request to … 12 Nov 2024 Maladministration London Borough of Croydon (202220147) Case 202220147 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The landlord’s response to the resident’s health issues and its handling of … 12 Nov 2024 Maladministration London Borough of Lambeth (202233967) Case 202233967 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s concerns of subsidence at her property and repairs to a … 11 Nov 2024 Partial Maladministration London Borough of Wandsworth (202324260) Case 202324260 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Handling of tap repairs and the resident’s request for compensation for these. Response to … 11 Nov 2024 Maladministration Woking Borough Council (202311569) Case 202311569 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the resident’s property. 7 Nov 2024 Maladministration Royal Borough Of Greenwich (202214272) Case 202214272 · Estate Management The complaint is about the landlord’s handling of: The resident’s reports of communal issues, including subsidence and repairs to the … 1 Nov 2024 Maladministration London Borough of Hounslow (202329853) Case 202329853 · Managing Relations The complaint is about the landlord’s response to the resident’s: Enquiries about major works. Reports of roof leaks. The Ombudsman … 31 Oct 2024 Maladministration Haringey London Borough Council (202329469) Case 202329469 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Reports of water ingress and the associated repairs. The associated complaint. 31 Oct 2024 Partial Maladministration London Borough of Hackney (202230472) Case 202230472 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s concerns about the remedial works completed and those still outstanding … 31 Oct 2024 Maladministration London Borough of Hammersmith and Fulham (202308770) Case 202308770 · Local Authority / ALMO or TMO REPORT COMPLAINT 202308770 Hammersmith and Fulham Council 31 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 31 Oct 2024 No Maladministration London Borough of Lewisham (202231597) Case 202231597 · Old Property Condition categories The complaint is about the landlord’s response to the resident regarding: Her queries and concerns about major works, including refuse, … 31 Oct 2024 Partial Maladministration Luton Borough Council (202343510) Case 202343510 · Estate Management The complaint is about the landlord’s response to the resident’s reports of cleaning and maintenance issues in the communal areas … 31 Oct 2024 Partial Maladministration Sandwell Metropolitan Borough Council (202312994) Case 202312994 · Financial The complaint is about the landlord’s handling of: The resident’s personal information. The utility supplier when the resident’s tenancy started. … 31 Oct 2024 Maladministration Swindon Borough Council (202203611) Case 202203611 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of: drain repairs. sewage back surges in the bathroom. … 30 Oct 2024 Maladministration London Borough of Croydon (202338253) Case 202338253 · Estate Management The complaint is about the landlord’s: Facilitation of a meter reading. Handling of repairs in the property. Management of the … 29 Oct 2024 Partial Maladministration Crawley Borough Council (202309971) Case 202309971 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s reports of a breach of General Data Protection Regulations (GDPR). … 29 Oct 2024 Maladministration London Borough of Lewisham (202320762) Case 202320762 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: The resident’s reports of a broken window. The front door replacement. The … 29 Oct 2024 No Maladministration Rochdale Boroughwide Housing Limited (202307467) Case 202307467 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to reports of antisocial behaviour. 28 Oct 2024 Maladministration Haringey London Borough Council (202231001) Case 202231001 · Information and data management The complaint is about the landlord’s response to reports of roof and window repairs. The Ombudsman has also considered the … 28 Oct 2024 Maladministration London Borough of Lambeth (202230674) Case 202230674 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s reports of: Various repairs. Damp and mould in the property. … 25 Oct 2024 Maladministration Haringey London Borough Council (202231852) Case 202231852 · Managing Relations The complaint is about the landlord’s handling of a leak and associated remedial repairs at the resident’s property. The landlord’s … 25 Oct 2024 Partial Maladministration Royal Borough Of Greenwich (202342852) Case 202342852 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leaking roof. Reports of damp and mould in the … 24 Oct 2024 Maladministration Broxtowe Borough Council (202407294) Case 202407294 · Old Property Condition migrated-2025 The landlord’s response to the resident’s complaint about its handling of reports of damp and mould, and associated repairs. 24 Oct 2024 Partial Maladministration London Borough of Hackney (202234457) Case 202234457 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of various repairs to the property including damp and … 23 Oct 2024 Maladministration Guildford Borough Council (202343175) Case 202343175 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also considered … 23 Oct 2024 Maladministration London Borough of Lambeth (202328058) Case 202328058 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of leaks, damp and mould. The landlord’s handling of the resident’s … 22 Oct 2024 Partial Maladministration Haringey London Borough Council (202346809) Case 202346809 · Managing Relations The complaint is about the impact on the resident’s health of the landlord’s handling of repairs. The complaint is also … 21 Oct 2024 Maladministration London Borough of Brent (202340120) Case 202340120 · ASB/Abuse/Nuisance The compliant is about the landlord’s handling of reports of anti-social behaviour (ASB). The Ombudsman has also investigated the landlord’s …