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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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16 Jan 2025 Reasonable Redress Woking Borough Council (202336419) Case 202336419 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boiler. 15 Jan 2025 Maladministration London Borough of Hillingdon (202402457) Case 202402457 · Old Property Condition categories The complaint is about the landlord’s handling of: Outstanding repairs. Damp and mould. 15 Jan 2025 Maladministration London Borough of Hounslow (202218743) Case 202218743 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s concerns about the installation of a new heating system. Complaints … 15 Jan 2025 Maladministration Oadby and Wigston Borough Council (202345185) Case 202345185 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) including noise nuisance. The Ombudsman … 15 Jan 2025 Maladministration Stevenage Borough Council (202307782) Case 202307782 · Estate Management The complaint is about the landlord’s handling of the resident’s report that her neighbour had moved a boundary fence. The … 14 Jan 2025 Partial Maladministration Ashford Borough Council (202319724) Case 202319724 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of damp and mould at the property. Response to … 14 Jan 2025 Reasonable Redress London Borough of Barnet (202311741) Case 202311741 · Old Property Condition categories The complaint is about the landlord's handling of the resident’s requests for repairs to the roof. 14 Jan 2025 Partial Maladministration London Borough of Hackney (202314143) Case 202314143 · ASB/Abuse/Nuisance The complaint is about how the landlord has handled the resident’s reports of noise nuisance. We have also considered the … 10 Jan 2025 Partial Maladministration London Borough of Redbridge (202408596) Case 202408596 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Bathroom repairs. Window repairs. Mould in the property. 8 Jan 2025 Reasonable Redress Chesterfield Borough Council (202227489) Case 202227489 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of damp and mould. 8 Jan 2025 Maladministration London Borough of Hackney (202333551) Case 202333551 · Old Tenants Behaviour categories The complaint is about the landlord’s response to the resident’s reports of smoking in communal areas. 7 Jan 2025 No Maladministration Eastbourne Borough Council (202322173) Case 202322173 · Responsive repairs/activity The complaint is about the landlord’s response to requests to install a fence in the resident’s garden . 6 Jan 2025 Maladministration Haringey London Borough Council (202320733) Case 202320733 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 3 Jan 2025 Maladministration Haringey London Borough Council (202346537) Case 202346537 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of a leak and subsequent damp and mould. Associated … 25 Dec 2024 Maladministration London Borough of Lambeth (202216092) Case 202216092 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of repairs, including: leaks into the property from the … 23 Dec 2024 Partial Maladministration London Borough of Islington (202328765) Case 202328765 · Old Moving to a Property categories The complaint is about the landlord’s response to the resident’s: Antisocial behaviour (‘ASB’) reports. Request for a management transfer. 23 Dec 2024 Maladministration London Borough of Lambeth (202416134) Case 202416134 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of damp and mould repairs. The Ombudsman has also investigated the landlord’s complaint … 20 Dec 2024 Maladministration Ashford Borough Council (202419849) Case 202419849 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of: repairs to the staircase. repairs to the windows. … 20 Dec 2024 Partial Maladministration Basildon Borough Council (202334594) Case 202334594 · Financial The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the property. Damage caused by its … 20 Dec 2024 Maladministration Haringey London Borough Council (202308897) Case 202308897 · Estate Management REPORT COMPLAINT 202308897 Haringey London Borough Council 23 December 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 20 Dec 2024 Maladministration Haringey London Borough Council (202343873) Case 202343873 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s reports of damp and mould due to disrepair. The landlord’s … 20 Dec 2024 Maladministration London Borough of Ealing (202222523) Case 202222523 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of problems with the cold-water supply. The Ombudsman has … 20 Dec 2024 Partial Maladministration London Borough of Hackney (202324870) Case 202324870 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports about: Windows and insulation. Damp and mould. 20 Dec 2024 Partial Maladministration London Borough of Harrow (202305653) Case 202305653 · Old Complaints Handling categories The complaint is about the landlord’s handling of: The resident’s reports that her boiler was faulty, including a period when … 20 Dec 2024 Partial Maladministration London Borough of Lambeth (202308455) Case 202308455 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s: Response in relation to damp and mould; Response in relation to tree works; … 20 Dec 2024 Maladministration Royal Borough Of Greenwich (202225840) Case 202225840 · Old Complaints Handling categories The complaint is about: The landlord’s handling of reports of damp and mould and the associated repairs. The landlord’s handling … 20 Dec 2024 Partial Maladministration Woking Borough Council (202311042) Case 202311042 · Old Complaints Handling categories The complaint is about: The landlord’s handling of the resident’s reports of leaks causing damp, mould and damage to possessions. … 19 Dec 2024 Maladministration Broxtowe Borough Council (202311275) Case 202311275 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of various repairs including: damp and mould, a leak … 19 Dec 2024 Maladministration Gravesham Borough Council (202322899) Case 202322899 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ongoing leaks and water ingress into her property … 19 Dec 2024 Severe Maladministration London Borough of Lambeth (202324382) Case 202324382 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the resident’s request for information about his service charge. 19 Dec 2024 Maladministration London Borough of Lewisham (202330074) Case 202330074 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s request to replace the windows. The Ombudsman has also considered … 19 Dec 2024 Maladministration London Borough of Lewisham (202341994) Case 202341994 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of a roof leak, damp and mould. 19 Dec 2024 Maladministration London Borough of Newham (202343454) Case 202343454 · Managing Relations The complaint is about the landlord’s handling of: Reports of a leak and damp and mould. Concerns about staff conduct. … 19 Dec 2024 Severe Maladministration Royal Borough of Kensington and Chelsea (202233268) Case 202233268 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of repairs to the resident’s windows. 18 Dec 2024 Severe Maladministration Dartford Borough Council (202329960) Case 202329960 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. … 18 Dec 2024 Partial Maladministration London Borough of Camden Council (202227296) Case 202227296 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of reports of the slow flow of hot water. The complaint is also … 18 Dec 2024 Maladministration London Borough of Ealing (202411060) Case 202411060 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of: Repairs to the windows. A leak and subsequent … 17 Dec 2024 Mediation Gateshead Metropolitan Borough Council (202221804) Case 202221804 · Old Property Condition migrated-2025 The complaint is about the resident’s reports of a leak and the subsequent repairs. 17 Dec 2024 Maladministration London Borough of Barking and Dagenham (202348403) Case 202348403 · Old Complaints Handling categories The complaint is about the landlord’s: Response to the resident’s reports of antisocial behaviour (ASB) at the property. Complaint handling. 17 Dec 2024 Maladministration Waverley Borough Council (202314489) Case 202314489 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of ASB. The associated complaint. 16 Dec 2024 Partial Maladministration Haringey London Borough Council (202330177) Case 202330177 · Managing Relations The complaint is about the landlord’s handling of: The repairs at the property. The associated complaint. 12 Dec 2024 Maladministration Sandwell Metropolitan Borough Council (202307606) Case 202307606 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Damp and mould at the resident’s property. The associated complaint. 11 Dec 2024 No Maladministration Royal Borough of Kensington and Chelsea (202319116) Case 202319116 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s: Report of a water leak under the kitchen sink. Request … 10 Dec 2024 Maladministration Haringey London Borough Council (202402848) Case 202402848 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s kitchen renewal. The Ombudsman has also investigated the landlord’s complaint … 10 Dec 2024 Maladministration London Borough of Newham (202222853) Case 202222853 · ASB/Abuse/Nuisance The complaint concerns the landlord's handling of the resident’s reports of noise nuisance from the upstairs’ flat. This Service has … 6 Dec 2024 Partial Maladministration London Borough of Hackney (202225946) Case 202225946 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the front and rear communal door and the resident’s front … 5 Dec 2024 Maladministration Haringey London Borough Council (202313685) Case 202313685 · Information and data management The complaint is about the landlord’s handling of the resident’s request to update her household details on her tenancy file. … 30 Nov 2024 Maladministration Sandwell Metropolitan Borough Council (202315368) Case 202315368 · Estate Management The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint. 29 Nov 2024 Maladministration Haringey London Borough Council (202312808) Case 202312808 · Estate Management The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint. 29 Nov 2024 Partial Maladministration London Borough of Newham (202226552) Case 202226552 · Information and data management The complaint is about the landlord’s handling of the resident’s reports regarding: Repairs to the loft hatch and insulation. Plastering …