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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,022 of 16,595 decisions matching "borough"

Decisions

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18 Feb 2025 Partial Maladministration London Borough of Hackney (202342205) Case 202342205 · Local Authority / ALMO or TMO The complaint is about: the impact of repair issues on the resident’s household’s health. the landlord’s handling of: repairs to … 17 Feb 2025 No Maladministration London Borough of Barnet (202312340) Case 202312340 · Estate Management The complaint is about the landlord’s management of, and charge for, communal heating. 17 Feb 2025 Maladministration London Borough of Ealing (202340627) Case 202340627 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports about: Damp and mould. The repositioning of the wash … 14 Feb 2025 Partial Maladministration Haringey London Borough Council (202313487) Case 202313487 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of: Window repairs. Anti-social behaviour reports. 14 Feb 2025 Maladministration London Borough of Barnet (202344183) Case 202344183 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould and subsequent complaint. 13 Feb 2025 No Maladministration Kirklees Metropolitan Borough Council (202306363) Case 202306363 · Local Authority / ALMO or TMO This complaint is about the landlord’s: Handling of repairs to the stairs in the resident’s property. Response to reports of … 13 Feb 2025 Maladministration London Borough of Harrow (202300469) Case 202300469 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of repairs required in the property’s bathroom and toilet. … 12 Feb 2025 Partial Maladministration Great Yarmouth Borough Council (202405474) Case 202405474 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Temporary move. The Ombudsman has … 12 Feb 2025 Maladministration Haringey London Borough Council (202211631) Case 202211631 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident's reports of a leaking toilet and bath, causing damage to … 12 Feb 2025 Maladministration London Borough of Lambeth (202411513) Case 202411513 · Local Authority / ALMO or TMO The complaint is about the landlord’s response to the leaseholder’s: Reports of water ingress and associated outstanding repairs. Complaint. This … 12 Feb 2025 Maladministration London Borough of Lewisham (202340776) Case 202340776 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports of a leak and associated repairs. The Ombudsman has also considered … 11 Feb 2025 Maladministration London Borough of Hackney (202404395) Case 202404395 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of repairs to the balcony door and windows. 7 Feb 2025 Partial Maladministration Gateshead Metropolitan Borough Council (202210333) Case 202210333 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s reports of roof repairs and water ingress. We have also … 5 Feb 2025 Maladministration London Borough of Redbridge (202230847) Case 202230847 · Local Authority / ALMO or TMO The complaint is about: The landlords handling of the residents reports of repairs including a leaking roof, concerns for the … 31 Jan 2025 Maladministration Brentwood Borough Council (202315073) Case 202315073 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. 31 Jan 2025 Mediation Broxtowe Borough Council (202225014) Case 202225014 · Old Property Condition categories The complaint is about the landlord’s handling of: Damp and mould. A vermin infestation in the loft. The level of … 31 Jan 2025 Partial Maladministration Bury Metropolitan Borough Council (202315189) Case 202315189 · Old Complaints Handling categories The complaint is about: The landlord’s decision to withdraw and reject the resident’s Right to Buy (RTB) application on the … 31 Jan 2025 Maladministration London Borough of Barking and Dagenham (202304320) Case 202304320 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Roof leaks and roof replacement work. The associated complaint. 31 Jan 2025 Reasonable Redress London Borough of Brent (202336766) Case 202336766 · Old Property Condition categories The complaint is about the landlord’s handling of: repairs related to damp and mould. the resident’s request for heating in … 31 Jan 2025 Partial Maladministration London Borough of Hammersmith and Fulham (202341738) Case 202341738 · Local Authority / ALMO or TMO The complaint is about: The landlord’s response to the resident’s reports that his windows needed replacing. The time taken by … 31 Jan 2025 Maladministration Royal Borough Of Greenwich (202319710) Case 202319710 · Old Estate Management categories The complaint is about the landlord’s handling of the residents reports of: Repairs to his windows and doors. Repairs to … 30 Jan 2025 Maladministration Broxtowe Borough Council (202408760) Case 202408760 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of: Defective storage heaters. Damp and mould. 30 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202222194) Case 202222194 · Old Property Condition categories The resident’s complaint is about the landlord’s handling of: Roof repairs. Damp and mould. Electrical repairs. 30 Jan 2025 Maladministration London Borough of Lambeth (202308316) Case 202308316 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of, and response to, the resident’s reports of anti-social behaviour (ASB), and her … 30 Jan 2025 No Maladministration London Borough of Lambeth (202331127) Case 202331127 · Local Authority / ALMO or TMO The complaint is about: The landlord’s handling of the resident’s rehousing application. The landlord’s response to the resident’s reports of: … 30 Jan 2025 Maladministration London Borough of Lambeth (202400048) Case 202400048 · Old Complaints Handling categories The complaint is about: The landlord's handling of the resident’s reports of damp and mould. The landlord's handling of the … 30 Jan 2025 Maladministration Royal Borough Of Greenwich (202314199) Case 202314199 · Local Authority / ALMO or TMO The resident’s complaint is about the landlord’s handling of repairs following water ingress at the property. This Service has also … 30 Jan 2025 Partial Maladministration Slough Borough Council (202308133) Case 202308133 · Financial The complaint is about the landlord’s handling of: the resident’s queries relating to service charges. the subsequent complaint. 30 Jan 2025 Partial Maladministration Solihull Metropolitan Borough Council (202327039) Case 202327039 · Managing Relations The complaint is about the: Suitability of the property. Landlord’s handling of the resident’s reports of anti social behaviour (ASB) … 30 Jan 2025 Partial Maladministration Swindon Borough Council (202411511) Case 202411511 · Health and Safety (inc. building safety) The complaint is about the landlord’s: Response to the structural issues that the resident reported. Handling of the resident’s request … 29 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202328390) Case 202328390 · Old Tenants Behaviour categories The complaint is about the landlord’s handling of anti-social behaviour (ASB) reports. 29 Jan 2025 Maladministration Haringey London Borough Council (202233543) Case 202233543 · Local Authority / ALMO or TMO The complaint is about the landlords handling of: The resident’s reports that its records incorrectly showed that her property had … 29 Jan 2025 Maladministration London Borough of Newham (202301675) Case 202301675 · Old Complaints Handling categories The landlord’s response to the resident’s complaint about staff and contractor conduct during refurbishment works to the property, and a … 29 Jan 2025 Maladministration Royal Borough Of Greenwich (202338787) Case 202338787 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Associated complaint. 28 Jan 2025 Partial Maladministration London Borough of Brent (202225032) Case 202225032 · Information and data management This complaint is about the landlord’s: Response to the report of a leak into the resident’s property from the flat … 28 Jan 2025 Maladministration London Borough of Croydon (202303078) Case 202303078 · Managing Relations The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB). signup to a property. management … 28 Jan 2025 Maladministration London Borough of Lewisham (202322044) Case 202322044 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to reports of damp and mould. Complaints handling. 28 Jan 2025 Outside Jurisdiction Royal Borough Of Greenwich (202408593) Case 202408593 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the property. 27 Jan 2025 Maladministration London Borough of Newham (202307695) Case 202307695 · Old Complaints Handling categories The complaint is about the landlord's handling of the resident’s report of damp and mould caused by leaking gutters. This … 27 Jan 2025 Maladministration Stevenage Borough Council (202342284) Case 202342284 · Information and data management The complaint is about the resident’s reports of damp, mould and water ingress. The Ombudsman has also considered the landlord’s: … 24 Jan 2025 No Maladministration Gateshead Metropolitan Borough Council (202337941) Case 202337941 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) by his neighbour. 22 Jan 2025 Maladministration Haringey London Borough Council (202228446) Case 202228446 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns regarding: The implementation of the current mowing and maintenance … 22 Jan 2025 Maladministration London Borough of Lewisham (202412719) Case 202412719 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property and subsequent … 20 Jan 2025 Maladministration London Borough of Hackney (202338451) Case 202338451 · Information and data management The complaint is about the landlord’s response to the resident’s reports of leaks, damp and mould, and the associated repairs. … 17 Jan 2025 Maladministration London Borough of Hackney (202407740) Case 202407740 · Old Complaints Handling categories This complaint is about how the landlord handled the resident’s reports of: Leaks, including subsequent damp and mould. A pest … 17 Jan 2025 Maladministration London Borough of Lewisham (202314146) Case 202314146 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s report of a leak and collapsed ceiling. The landlord’s handling … 17 Jan 2025 Maladministration Reading Borough Council (202009966) Case 202009966 · Old Complaints Handling categories The complaint is about the landlord’s: handling of reports of a rat infestation and associated repairs. complaint handling. 16 Jan 2025 Maladministration Gateshead Metropolitan Borough Council (202303720) Case 202303720 · Old Complaints Handling categories The complaint is about the landlord’s response to the resident’s request for repairs to a fence. The Ombudsman has also … 16 Jan 2025 Partial Maladministration London Borough of Lambeth (202333409) Case 202333409 · Local Authority / ALMO or TMO The complaint is about the landlord’s: Response to the resident’s reports of leaks from a neighbour’s balcony, damaged brickwork, defective … 16 Jan 2025 Partial Maladministration Luton Borough Council (202316649) Case 202316649 · Information and data management The complaint is about the landlord’s handling of: Damp and mould and related repairs. The resident’s reports of personal injury …