Richmond Housing Partnership Limited (202223343)
The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s concerns about staff conduct. The landlord’s complaint handling.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Soho Housing Association Limited (202121347)
The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to the handling of a leak. The resident’s complaint.
Sovereign Network Homes (202224092)
The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to the resident’s reports of outstanding repairs at the property. Complaint handling.
Stevenage Borough Council (202216063)
The complaint is about the landlord’s response to the resident concerning a fire at the block.
Stonewater Limited (202221722)
The complaint is about the landlord’s handling of the redeployment of the resident warden.
Stonewater Limited (202231044)
The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level of compensation offered.
The Guinness Partnership Limited (202218161)
The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving into the property. The boiler repair issues. The landlord’s handling of the complaint has also been considered.
The Guinness Partnership Limited (202218443)
The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The landlord’s complaint handling.
The Riverside Group Limited (202231255)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered the landlord’s complaint handling.
The Riverside Group Limited (202304703)
The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. A carbon monoxide leak. The Ombudsman will also consider the landlord’s complaint handling.
Thirteen Housing Group Limited (202117526)
This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to be rehoused. Associated complaint.
Thirteen Housing Group Limited (202225861)
The complaint is about the landlord’s handling of reports about staff conduct.
Uttlesford District Council (202209854)
The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the property by the resident; The resident’s reports of neighbour issues; The resident’s concerns about the conduct and communication of individual staff members; Overcrowding in the property. The Ombudsman has also …
Westminster City Council (202216982)
The complaint is about: The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. The landlord’s handling of the associated complaint.
Yorkshire Housing Limited (202218179)
The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The resident’s reporting of anti-social behaviour (ASB). The resident’s concerns about being informed about who she could and could not let into the building.
A2Dominion Housing Group Limited (202208692)
The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman has also considered the landlord’s: Complaint handling. Knowledge and information management.
A2Dominion Housing Group Limited (202216290)
The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks in a communal cupboard. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202200232)
The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also considered the landlord’s complaint handling.
bpha Limited (202124310)
The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint has also been considered.
Central Bedfordshire Council (202224255)
The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling.
Citizen Housing (202227308)
The complaint is about the landlord’s handling of the resident’s: Report of a leak in the bedroom. Associated complaint.
Clarion Housing Association Limited (202314636)
The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's enquiries about service charges. the complaint.
GreenSquareAccord Limited (202125886)
The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a neighbour. The landlord’s complaint handling.
Hyde Housing Association Limited (202126531)
The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the front gate, the shrub acting as a divider to the neighbouring property and to the cracks in the ceiling and to the walls of the property. The resident’s requests for …
Hyde Housing Association Limited (202218155)
The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. The landlord’s handling of water penetration into the property. The landlord’s response to the resident’s request for compensation for the two-week period that the property did not have insulation. The …
Incommunities Limited (202219765)
The complaint is about the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of a legal claim, including to resolve damp and mould and woodworm. The conduct and workmanship from its staff, contractors, and subcontractors during a replacement of her kitchen and bathroom. Injury …
Lambeth Council (202217300)
The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s complaint handling.
London & Quadrant Housing Trust (L&Q) (202206101)
The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to the residents concerns over the fire safety of her property. The landlords handling of the associated complaint.
Metropolitan Thames Valley Housing (MTV) (202227690)
The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports of repairs required to kitchen door where mice entered property. Associated formal complaint.
Midland Heart Limited (202121105)
The complaint is about the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical cleaning products in the communal areas outside her home. To be notified when communal works are to be completed, including gardening, window cleaning, and repairs. To be informed on what …
One Housing Group Limited (202224679)
The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and mould. The Ombudsman has also investigated the landlord’s complaint handling and communication with the resident.
Ongo Homes Limited (202219039)
The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application.
Optivo (now Southern Housing) (202212704)
The complaint is about the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance. Landlord’s response to the resident’s request for the neighbour’s CCTV to be taken down. Landlord’s response to the resident’s request for the neighbour to move. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Group Limited (202201763)
The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the landlord’s complaint handling.
Places for People Group Limited (202212799)
The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. The Ombudsman has also investigated the landlord’s complaint handling.
Portsmouth City Council (202224228)
The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to move. Formal complaint.
Six Town Housing Limited (202225898)
The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated for their sole use.
Southend-on-Sea City Council (202309595)
The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of mould. Communication with the resident. Complaint Handling. The Ombudsman has also considered the landlord’s record keeping.
Southern Housing (202211975)
The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint.
St Mungo Community Housing Association (202214386)
This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and damp in his home. The landlord’s complaint handling.
Stoke-on-Trent City Council (202122682)
The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. The Ombudsman has also considered the landlord's complaint handling.
Wandle Housing Association Limited (202224519)
The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling.
Accent Housing Limited (202233159)
This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping.
Bromford Housing Group Limited (202204989)
The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports that a neighbour was running a business from their property; Tenancy breach warning ; Complaint.
Canterbury City Council (202204212)
The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s handling of the resident’s concerns about the asbestos tiles under the lounge flooring. The landlord’s handling of the kitchen replacement. The associated complaint handling.
Hexagon Housing Association Limited (202210842)
The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Islington Council (202204676)
The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. The landlord’s handling of the associated complaint.
London Borough of Barnet (202201466)
The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative property.
London & Quadrant Housing Trust (L&Q) (202218260)
REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances […]
Newlon Housing Trust (202216938)
The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required to their home.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)