Home / Sources / Housing Ombudsman
Index live
Source · Ombudsman casework

Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

Browse by year

2026 2025 2024 2023 2022 2021 2020 2019

Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
23 Jan 2024 Reasonable Redress Sovereign Network Homes (202220575) Case 202220575 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of vermin in her property. 22 Jan 2024 Partial Maladministration Abri Group Limited (202229695) Case 202229695 · Managing Relations The complaint is about the erection of scaffolding at the resident’s property. This Service has also investigated the landlord’s complaint … 22 Jan 2024 No Maladministration Clarion Housing Association Limited (202127293) Case 202127293 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports of noise nuisance from a neighbour’s property. The Ombudsman … 22 Jan 2024 Maladministration Clarion Housing Association Limited (202222531) Case 202222531 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of repairs required to communal steps. Reports of a … 22 Jan 2024 Partial Maladministration East Riding of Yorkshire Council (202207866) Case 202207866 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the resident’s property. Reports of noise nuisance and antisocial behaviour … 22 Jan 2024 Maladministration Home Group Limited (202213850) Case 202213850 · Estate Management The complaint is about the landlord’s: Handling of the resident’s reports of trees and shrubs overhanging into his garden. Handling … 22 Jan 2024 Maladministration LiveWest Homes Limited (202105579) Case 202105579 · Managing Relations The complaint is about the landlord’s handling of: Remedial works in April 2021. The resident’s complaint. 22 Jan 2024 Partial Maladministration London Borough of Barking and Dagenham (202208581) Case 202208581 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of the resident’s reports of noise nuisance from a neighbour. The landlord’s communication … 22 Jan 2024 Partial Maladministration Sovereign Network Homes (202224354) Case 202224354 · Estate Management The complaint is about the landlord’s response to maintenance responsibilities for the hedge at the front of the property. The … 22 Jan 2024 No Maladministration Walsall Housing Group Limited (202212693) Case 202212693 · Financial The complaint is about the landlord’s response to the resident’s: Report of a leak; Complaint. The resident has also complained … 22 Jan 2024 Partial Maladministration Woking Borough Council (202206712) Case 202206712 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB) and harassment; Concerns about a … 19 Jan 2024 Maladministration Camden Council (202217163) Case 202217163 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of noise nuisance from a neighbouring property. The associated complaint 19 Jan 2024 Maladministration Clarion Housing Association Limited (202126885) Case 202126885 · Financial The complaint is about the landlord’s handling of: The resident’s queries about the administration and breakdown of her service charges; … 19 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202207167) Case 202207167 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over a garden fence. The landlord’s handling of the … 19 Jan 2024 No Maladministration Eastbourne Borough Council (202215189) Case 202215189 · Managing Relations The complaint is about the landlord’s response to the resident’s concerns about the conduct of its contractor’s operatives. 19 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202205250) Case 202205250 · Managing Relations This complaint is about how the landlord handled the resident’s reports of defects in his new build property. This investigation … 19 Jan 2024 Partial Maladministration North Kesteven District Council (202225117) Case 202225117 · Managing Relations The complaint is about: The property’s condition on letting and the time taken for the landlord to complete the subsequent … 19 Jan 2024 Partial Maladministration Places for People Group Limited (202219419) Case 202219419 · ASB/Abuse/Nuisance This complaint is about the landlord’s: Handling of reports of anti-social behaviour (ASB). Complaint Handling. The Ombudsman has also considered … 19 Jan 2024 No Maladministration Red Kite Community Housing Limited (202111113) Case 202111113 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), and the counter allegations of … 19 Jan 2024 Partial Maladministration Sanctuary Housing Association (202216071) Case 202216071 · ASB/Abuse/Nuisance The complaint is about the landlord’s: Handling of the resident’s reports of antisocial behaviour (ASB) from a neighbour; Response to … 19 Jan 2024 Maladministration Stonewater Limited (202224250) Case 202224250 · Health and Safety (inc. building safety) The complaint is about the landlords handling of: The resident’s reports of damp and mould. Asbestos in the property. The … 18 Jan 2024 Partial Maladministration Birmingham City Council (202204007) Case 202204007 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour (ASB) against neighbour A. An ASB … 18 Jan 2024 Maladministration Clarion Housing Association Limited (202128101) Case 202128101 · Old Complaints Handling categories The complaint is about the landlord’s handling of reports from the resident of antisocial behaviour (ASB). The Ombudsman has also … 18 Jan 2024 Maladministration ForHousing Limited (202215701) Case 202215701 · Managing Relations The complaint is about: The landlord’s handling of shed, pointing, glazing, and electrical repairs at the resident’s property. The landlord’s … 18 Jan 2024 Partial Maladministration Jigsaw Homes Group Limited (202217419) Case 202217419 · Managing Relations The complaint is about the: Condition of the property when it was let to the resident. Landlord’s handling of repairs … 18 Jan 2024 Maladministration London Borough of Hackney (202227824) Case 202227824 · Managing Relations The complaint is about the landlord’s handling of reports of a defective kitchen window. The Ombudsman has also considered the … 18 Jan 2024 Partial Maladministration Optivo (now Southern Housing) (202205984) Case 202205984 · Managing Relations The complaint is about the landlord’s handling of: the resident’s concerns about the condition of the property when it was … 18 Jan 2024 Maladministration Peabody Trust (202015707) Case 202015707 · Managing Relations The resident’s complaint is about the landlord’s handling of: His decant and remedial repairs to the property following a leak. … 18 Jan 2024 Maladministration Peabody Trust (202114311) Case 202114311 · Financial The complaint is about the landlord’s handling of the resident’s reports concerning: Disputed service charges relating to the door entry … 18 Jan 2024 Partial Maladministration Southway Housing Trust (Manchester) Limited (202106192) Case 202106192 · Managing Relations The complaint is about the landlord’s handling of: The decant process due to bathroom works. A Right to Buy (RTB) … 17 Jan 2024 Maladministration A2Dominion Housing Group Limited (202223766) Case 202223766 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handling of external works to the block and the related communication with the resident. … 17 Jan 2024 No Maladministration Bristol City Council (202117653) Case 202117653 · Managing Relations The complaint is about the landlord’s handling of: Repairs to the resident’s property including: The removal of a wire fence … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202123972) Case 202123972 · Managing Relations The complaint is about delays in the administration of the sale of the property. The Service has also considered the … 17 Jan 2024 Maladministration Clarion Housing Association Limited (202201266) Case 202201266 · Managing Relations The complaint is about the landlord’s handling of: A leak in the resident’s property and the compensation offered. The associated … 17 Jan 2024 Partial Maladministration Clarion Housing Association Limited (202205488) Case 202205488 · Information and data management The complaint is about the landlord’s handling of: Repairs to the toilet and bath in the resident’s property. The tenancy … 17 Jan 2024 Partial Maladministration Hyde Housing Association Limited (202210688) Case 202210688 · Managing Relations The complaint is about: The landlord’s response to reports of a fencing repair and the maintenance of the external decoration … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202221220) Case 202221220 · Financial The complaint is about the landlord’s: response to the resident’s concerns relating to service charges for a concierge service; complaint … 17 Jan 2024 Maladministration Hyde Housing Association Limited (202301783) Case 202301783 · Information and data management The complaint is about the landlord’s handling of reports of leaks in the property and the associated repairs. The Ombudsman … 17 Jan 2024 Severe Maladministration Karibu Community Homes Limited (201906579) Case 201906579 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request for adaptations to her shower to provide adequate washing … 17 Jan 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202219440) Case 202219440 · Estate Management The complaint is about the landlord’s handling of: The resident’s transfer request. Repairs and ongoing maintenance to the lift within … 17 Jan 2024 Partial Maladministration MHS Homes Ltd (202220070) Case 202220070 · ASB/Abuse/Nuisance The complaint is about: The landlord’s handling of allegations of antisocial behaviour (ASB) made against the resident. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Connexus Homes Limited (202219149) Case 202219149 · Old Property Condition migrated-2025 The landlord’s handling of reports of reports of a damp and water ingress in the property. The landlord’s response to … 16 Jan 2024 Maladministration Hammersmith and Fulham Council (202229120) Case 202229120 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of repairs to the wet room. 16 Jan 2024 Maladministration Incommunities Limited (202216799) Case 202216799 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour. The Ombudsman has also considered the … 16 Jan 2024 No Maladministration Leicester City Council (202215676) Case 202215676 · Managing Relations The complaint is about the landlord’s response to the resident’s: Request for an investigation and review of the landlord’s letter … 16 Jan 2024 Maladministration LiveWest Homes Limited (202218852) Case 202218852 · Managing Relations REPORT COMPLAINT 202218852 LiveWest Homes Limited 16 January 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints … 16 Jan 2024 Maladministration London Borough of Ealing (202210459) Case 202210459 · Managing Relations The complaint is about: The landlord’s handling of the resident’s report of a leak at his property. The landlord’s complaint … 16 Jan 2024 Partial Maladministration Peabody Trust (202215552) Case 202215552 · ASB/Abuse/Nuisance The complaint is about the landlord’s: handling of reports of antisocial behaviour (ASB) and fly tipping. handling of the complaint … 16 Jan 2024 Partial Maladministration Plus Dane Housing Limited (202108997) Case 202108997 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti social behaviour (ASB). Reports about the cleaning … 16 Jan 2024 Partial Maladministration Royal Borough Of Greenwich (202215587) Case 202215587 · Estate Management The complaint is about the landlord’s response to the resident’s reports of: communal lighting repair requests. a personal injury claim.