Clarion Housing Association Limited (202308878)
The complaint is about how the landlord handled the resident’s request to assign her tenancy to her daughter.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Gateshead Metropolitan Borough Council (202320582)
The complaint is about: The landlord’s handling of the resident’s housing application. The landlord’s handling of a kitchen renewal and rewire. The time taken to repair a front door. The landlord’s handling of the associated complaint.
Incommunities Limited (202306598)
The complaint is about the landlord’s handling of the resident reports of overgrown trees in the garden.
London & Quadrant Housing Trust (L&Q) (202336460)
The complaint is about the landlord’s handling of the resident’s: Reports of outstanding works relating to subsidence of the property. Request for permanent rehousing instead of a temporary decant. Reports of a roof leak and associated damp and mould. Associated formal complaint.
Ongo Homes Limited (202305459)
The complaint is about the landlord’s handling of reports of recurring issues with blocked drains. The Ombudsman has also investigated the landlord’s complaint handling.
Peabody Trust (202121591)
The complaint is about the landlord’s handling of the: Administration of residents’ service charge accounts and its calculation of charges. Residents’ reports of leaks and heating repairs (across various properties in the building). Formal complaint.
Warwick District Council (202309354)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to communal areas. Concerns about the cleanliness of the building, and fly tipping. Reports of Antisocial behaviour (ASB) in the communal areas of the property. Reports of ASB from a neighbour. Concerns about a shipping container in …
Westminster City Council (202301503)
The complaint is about the landlord’s response to the resident’s report of a leak from the property above. The Ombudsman has also considered the landlord’s complaint handling.
Birmingham City Council (202221468)
The complaint is about: The landlord’s handling of reports of noise nuisance. The associated complaint handling.
Brighton and Hove City Council (202302918)
The complaint is about: The landlord's handling of repairs to the roof. The landlord's response to the resident's concerns about the consultation process for the roof repair work. The landlord's complaint handling.
Mansfield District Council (202400625)
The complaint is about the landlord’s handling of concerns of coldness in the resident’s property.
Metropolitan Thames Valley Housing (MTV) (202319099)
The complaint is about the landlord’s handling of communal lift repairs at the resident’s building, and its resulting support for her.
Gateshead Metropolitan Borough Council (202321199)
The complaint is about the landlord’s: handling of repairs and damp and mould at the resident’s former property. response to the resident’s concerns about her time in emergency and temporary accommodation. complaint handling.
Harlow District Council (202304637)
The complaint is about the landlord’s response to the resident’s: Report of a leak. Report of damp, mould and condensation. Complaint and request for compensation. The Ombudsman has also assessed the landlord’s record keeping.
Hexagon Housing Association Limited (202014900)
The complaint is about the landlord’s: Handling of a roof leak at the resident’s property. Provision of grounds maintenance which the resident pays a service charge. Response to the resident’s reports of bulk waste being left in the grounds of the property. Handling of the attendance and behaviour of contractors …
Lincoln City Council (202304912)
The complaint is about: The landlord’s handling of the reports that she had to pay council tax on 2 properties. The landlord’s response to the resident’s report that it had her incorrect phone number. The landlord’s handling of the resident’s reports that it had provided incorrect information. The landlord’s response …
Metropolitan Thames Valley Housing (MTV) (202321247)
The complaint is about the landlord’s: Handling of the resident’s request for it to remove a water butt from the property’s garden. Complaint handling.
Orbit Group Limited (202202980)
The complaint is about the landlord’s handling of the resident’s: Reports of repairs to the communal areas of the property. Concerns about its management of the communal areas of the property. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202333329)
The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould in the property. Request for replastering and repairs to walls and ceilings. Reports of damage to internal door frames. Associated formal complaint.
Peabody Trust (202220019)
The complaint is about the: Accuracy of information presented by the landlord to the resident during the sales process of the property. Landlord’s communication regarding its requirement for the resident to remove a shed from the property’s patio. Landlord’s complaint handling.
Stonewater Limited (202305355)
The complaint is about the landlord’s: Handling of the resident’s concerns about the standards of grounds maintenance. Complaint handling.
Birmingham City Council (202325811)
The complaint is about the landlord's response to the reports of damage caused to the resident's CCTV doorbell.
Camden Council (202318030)
The complaint is about the landlord’s handling of the resident’s reports of: Drainage issues causing flooding, gurgling noises, and smells. Damp and mould. Damage to personal possessions. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202332522)
The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB) due to harassment and vandalism of her vehicle. The Ombudsman has also considered the landlord’s complaint handling.
ForHousing Limited (202227888)
The complaint is about: The landlord’s handling of reports of anti-social behaviour (ASB), including noise nuisance and threatening behaviour by a neighbour. The landlord’s handling of the resident’s management move.
Kirklees Council (202323479)
The complaint is about the landlord’s handling of major works to the property and the resident’s associated decant.
Lambeth Council (202227180)
The complaint is about the landlord’s handling of the resident’s: reports of a leak into her property from the flat above; associated complaint. The Ombudsman has also considered the landlord’s record keeping.
London Borough of Barking and Dagenham (202216711)
The complaint is about the landlord’s handling of the resident’s: reports of structural, and drainage issues with her property; associated complaint.
London Borough of Hillingdon (202334242)
The complaint is about the way the landlord responded to the resident’s reports that it had sold land belonging to her property.
London & Quadrant Housing Trust (L&Q) (202331279)
The complaint is about the landlord's handling of: Repairs to the front metal gate obstructing access to and from the property. A request to install a stair banister and a wheelchair ramp. Reports of a pest infestation. A leak from the water tank, remedial works following leaks including to plasterwork …
Metropolitan Thames Valley Housing (MTV) (202301021)
The complaint is about the landlord’s handling of: The resident’s reports of a fault to the ventilation system in the property. The resident’s complaint.
Notting Hill Genesis (NHG) (202311706)
REPORT COMPLAINT 202311706 Notting Hill Genesis (NHG) 9 August 2024 Our approach The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the […]
Sovereign Network Homes (202325082)
The complaint is about the landlord’s response to the resident’s reports of multiple repairs required at her new home following a mutual exchange.
Town and Country Housing (202317114)
The complaint is about the landlord's handling of the resident’s reports of: A leak in the bathroom which caused damp and mould. Issues with the boiler and a lack of hot water. The lack of security of the balcony door. The Ombudsman has also considered the landlord’s complaint handling.
Waltham Forest Council (202228827)
The complaint is about the landlord’s handling of the resident’s reports of: Repairs Damp and mould The Ombudsman has also considered the landlord’s complaint handling.
Barnsbury Housing Association (201800265)
The complaint is about the landlord’s handling of repeated repairs to the heating and hot water system. The Ombudsman has also considered the landlord’s complaint handling.
Haringey London Borough Council (202302608)
This complaint is about the landlord’s handling of: Reports of water ingress into the property. The associated complaint.
Kingston upon Thames Council (202304327)
The complaint is about the landlord’s handling of forced entry to the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
London Borough of Sutton (202333652)
The complaint is about the landlord’s response to the resident’s: Concerns about securing her property. Concerns about staff conduct. Request for a management move.
Peabody Trust (202329745)
The complaint is about the landlord’s handling of reports of internal and external repairs to the property. The report has also taken the landlord’s handling of the associated complaint into consideration.
Southern Housing (202209945)
The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour from a neighbour. The resident’s request for a handrail to be installed for the communal staircase. The resident’s request to be moved to alternative accommodation. The Ombudsman has decided to consider the landlord’s complaint handling.
Sovereign Network Homes (202347567)
The complaint is about: the landlord’s handling of the resident’s reports of damp and mould. the landlord’s handling of the associated complaint.
Westminster City Council (202220310)
The complaint is about the landlord’s response to the resident’s concerns about communal cleaning and the associated charges.
London & Quadrant Housing Trust (L&Q) (202405141)
This complaint is about: The landlord’s management of patio door repairs. The landlord’s response to reports of an ongoing sewage leak.
Nottingham City Homes Limited (202316662)
The complaint is about the landlord's handling of repairs to the resident’s property including repairing kitchen floor tiles, installing an extractor fan in the kitchen, repairing a leak from the wet room into the kitchen and repairing a side-door into a lean-to.
Sanctuary Housing Association (202214078)
The complaint is about the landlord’s handling of the resident’s reports of: Shed repairs. Front porch repairs. Tree and grass cutting. The Ombudsman has also considered the landlord’s complaint handling.
Your Housing Limited (202224204)
The resident’s complaint is about the landlord’s handling of his reports of antisocial behaviour (ASB).
Lambeth Council (202226980)
The complaint is about the landlord’s handling of the resident’s reports regarding outstanding communal fencing and water system repairs. The Ombudsman has also taken the decision to consider the landlord’s handling of the resident’s complaint.
Leeds City Council (202304805)
The complaint is about the landlord’s response to the resident’s reports of anti social behaviour (ASB). This Service has also considered the landlord’s handling of the complaint.
Runnymede Borough Council (202204517)
This complaint is about the Council’s handling of disabled adaptations to the resident’s property.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)