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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
26 Feb 2024 Partial Maladministration Notting Hill Genesis (NHG) (202216977) Case 202216977 · ASB/Abuse/Nuisance REPORT COMPLAINT 202216977 Notting Hill Genesis (NHG) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 26 Feb 2024 Maladministration Peabody Trust (202200321) Case 202200321 · Information and data management The complaint is about: The landlord’s handling of the resident’s repairs including damp and mould. The landlord’s complaint handling. The … 26 Feb 2024 Maladministration Peabody Trust (202207126) Case 202207126 · Financial The complaint is about: The landlord’s response to the resident’s concerns about its administration of his tenancy, including his rent … 26 Feb 2024 Reasonable Redress Peabody Trust (202207942) Case 202207942 · Old Property Condition migrated-2025 The complaint is about the condition of the property at the start of the tenancy. 26 Feb 2024 Partial Maladministration Southampton City Council (202203451) Case 202203451 · Financial The complaint is about the landlord’s handling of the resident’s: Request to disconnect his property from the communal heating system. … 26 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218185) Case 202218185 · Information and data management The complaint is about the landlord’s handling of: a bird infestation in the resident’s property. the resident’s decant. a heating … 26 Feb 2024 Maladministration Southwark Council (202222991) Case 202222991 · Managing Relations The complaint is about the landlord’s: Handling of outstanding repairs in the property. Handling of damp and mould in the … 26 Feb 2024 No Maladministration Sovereign Network Homes (202108328) Case 202108328 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of antisocial behaviour. The resident’s reports of cracks in … 26 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202209749) Case 202209749 · Managing Relations The complaint is about the landlord’s: Handling of reports of a rodent infestation. Response to a request for temporary housing. … 26 Feb 2024 Maladministration Welwyn Hatfield Borough Council (202121999) Case 202121999 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Reports of repairs, and the associated decant. Complaint. 26 Feb 2024 Maladministration Westminster City Council (202224845) Case 202224845 · Managing Relations The complaint is about the landlords handling of: The resident's reports related to the supply of hot water after it … 23 Feb 2024 Maladministration Citizen Housing (202215591) Case 202215591 · Managing Relations The complaint is about the landlord’s handling of a rodent infestation in the resident’s property. The Ombudsman has also investigated … 23 Feb 2024 Partial Maladministration Clarion Housing Association Limited (202213946) Case 202213946 · Information and data management This complaint is about the landlord’s: Response to the resident’s reports of mould; Handling of recommended aids and adaptations; Response … 23 Feb 2024 Maladministration Evolve Housing + Support (202200303) Case 202200303 · Managing Relations The complaint is about the landlords’ managing agent’s: Provision of support to the resident. Handling of the resident’s eviction from … 23 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202208378) Case 202208378 · Financial The landlord's response to the resident's queries about service charges. The landlord’s handling of the complaint. 23 Feb 2024 Maladministration Norwich City Council (202201741) Case 202201741 · Managing Relations The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould in her property. Complaint handling. 23 Feb 2024 Reasonable Redress Nottingham City Homes Limited (202228693) Case 202228693 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of damage to her kitchen cupboards. 23 Feb 2024 Partial Maladministration Notting Hill Genesis (NHG) (202127928) Case 202127928 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Reports of poor staff conduct. The complaint. 23 Feb 2024 Partial Maladministration Peabody Trust (202232175) Case 202232175 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports about a leak from a leaseholder property. The landlord’s … 23 Feb 2024 Maladministration Reading Borough Council (202224195) Case 202224195 · Old Property Condition migrated-2025 The complaint is about the landlord's response to reports of a protruding gas pipe. 23 Feb 2024 No Maladministration Tower Hamlets Community Housing (202224268) Case 202224268 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns about fly tipping and waste management on the estate … 23 Feb 2024 No Maladministration Walsall Housing Group Limited (202205983) Case 202205983 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of: The resident’s reports of issues with the water supply. Remedial works following … 23 Feb 2024 Maladministration Westminster City Council (202125781) Case 202125781 · ASB/Abuse/Nuisance The complaint is about: 22 Feb 2024 Partial Maladministration Aster Group Limited (202230053) Case 202230053 · Moving/Buying/Selling Home The landlord’s handling of the resident’s request to assign his tenancy via a mutual exchange. 22 Feb 2024 Partial Maladministration Bernicia Group (202219357) Case 202219357 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Concerns about the suitability of the allocated property; Reports of … 22 Feb 2024 Maladministration Exeter City Council (202214034) Case 202214034 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: Leaks, damp, and mould at the resident’s property. Internal and external repairs … 22 Feb 2024 Maladministration Lambeth Council (202220999) Case 202220999 · Managing Relations The complaint is about the landlords handing of leaks into the residents property and the resulting damage. The landlords handling … 22 Feb 2024 Maladministration Lambeth Council (202222640) Case 202222640 · Financial The complaint is about the landlord’s handling of the resident’s: Queries about her service charges. Formal complaint. 22 Feb 2024 Maladministration Leeds City Council (202209319) Case 202209319 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports regarding water leaking from a window and resulting damage … 22 Feb 2024 Maladministration London Borough of Hackney (202226213) Case 202226213 · Managing Relations The complaint is about the landlord’s handling of outstanding repairs to the resident’s property, including the level of compensation offered. … 22 Feb 2024 Maladministration Origin Housing Limited (202128464) Case 202128464 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of anti-social behaviour (ASB) from a neighbouring property. Associated … 22 Feb 2024 Maladministration Peabody Trust (202128489) Case 202128489 · Information and data management The complaint is about the landlord’s handling of the resident’s: Reports of a leak. Reports of damp and mould following … 22 Feb 2024 Maladministration Richmond Housing Partnership Limited (202127228) Case 202127228 · Managing Relations This complaint is about the landlord’s: Delays resolving repairs reported by the resident, and the level of compensation it offered … 22 Feb 2024 Partial Maladministration Southern Housing Group Limited (202218086) Case 202218086 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of reports of noise nuisance and antisocial behaviour (ASB) from a neighbouring property. … 22 Feb 2024 Maladministration Tower Hamlets Community Housing (202215996) Case 202215996 · Managing Relations The complaint is about the landlord’s: Response to a leak into the resident’s bathroom. Complaint handling. 22 Feb 2024 Partial Maladministration Walsall Housing Group Limited (202219666) Case 202219666 · Estate Management The resident’s complaint is about: The landlord’s handling of a dispute over the rear garden. The landlord’s handling of issues … 22 Feb 2024 Maladministration Wealden District Council (202216732) Case 202216732 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of a repair to the resident’s heat pump. 22 Feb 2024 No Maladministration West Kent Housing Association (202222048) Case 202222048 · Financial The complaint is about the landlord’s handling of the resident’s concerns regarding notice of cyclical works to her building, and … 21 Feb 2024 Maladministration Believe Housing Limited (202208091) Case 202208091 · Old Property Condition migrated-2025 The complaint is about the landlord’s: Handing of majors works. Response to damage to her closed-circuit television (CCTV). 21 Feb 2024 Maladministration Bromford Housing Group Limited (202210426) Case 202210426 · Estate Management The complaint is about the landlord’s: Response to the resident’s concerns about rising heating costs due to poor insulation in … 21 Feb 2024 Maladministration Islington and Shoreditch Housing Association Limited (202205666) Case 202205666 · Old Property Condition categories The complaint is about the landlord’s handling of repairs to the resident’s boundary wall. 21 Feb 2024 Maladministration London Borough of Barnet (202215988) Case 202215988 · Occupancy Rights The complaint is about the landlord’s handling of the ending of the resident’s tenancy. 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202219957) Case 202219957 · Managing Relations The complaint is about the landlord’s: Handling of repairs to the property’s heating and hot water. Complaint handling. 21 Feb 2024 Severe Maladministration London & Quadrant Housing Trust (L&Q) (202229881) Case 202229881 · Old Complaints Handling categories The complaint is about the landlord’s handling of the resident’s: Reports of uneven floors. Reports of repairs to the shower … 21 Feb 2024 Reasonable Redress London & Quadrant Housing Trust (L&Q) (202314354) Case 202314354 · Health and Safety (inc. building safety) The complaint is about the landlord letting a property to the resident without a carbon monoxide (CO) alarm. 21 Feb 2024 Partial Maladministration Sovereign Housing Association Limited (202217063) Case 202217063 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for replacement windows. Concerns about the affordability of the … 21 Feb 2024 No Maladministration Torus62 Limited (202222258) Case 202222258 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s request for installation of CCTV in relation to Anti-social behaviour … 21 Feb 2024 Reasonable Redress Tower Hamlets Homes (202214609) Case 202214609 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of leaks into his property in 2022. 20 Feb 2024 Maladministration Haringey London Borough Council (202229540) Case 202229540 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request for window repairs. Request for ceiling repairs. The Ombudsman … 20 Feb 2024 Maladministration Home Group Limited (202229518) Case 202229518 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: reports of antisocial behaviour (ASB), including safeguarding concerns; request for …