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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
28 Feb 2024 Maladministration Richmond Housing Partnership Limited (202223343) Case 202223343 · Estate Management The complaint is about: The landlord’s handling of repairs to communal doors and lighting. The landlord’s response to the resident’s … 28 Feb 2024 Partial Maladministration Soho Housing Association Limited (202121347) Case 202121347 · Managing Relations The complaint is about the landlord’s handling of: A planned bathroom replacement. Its knowledge and information management, in relation to … 28 Feb 2024 Maladministration Sovereign Network Homes (202224092) Case 202224092 · Managing Relations The complaint is about the landlord’s: Response to the residents reports of damp and mould at the property. Response to … 28 Feb 2024 Reasonable Redress Stevenage Borough Council (202216063) Case 202216063 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident concerning a fire at the block. 28 Feb 2024 Maladministration Stonewater Limited (202221722) Case 202221722 · Managing Relations The complaint is about the landlord’s handling of the redeployment of the resident warden. 28 Feb 2024 Reasonable Redress Stonewater Limited (202231044) Case 202231044 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of a leak in the kitchen and the level … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218161) Case 202218161 · Managing Relations The complaint is about the landlord’s handling of: The void works and the resident’s reports of repair issues upon moving … 28 Feb 2024 Maladministration The Guinness Partnership Limited (202218443) Case 202218443 · Financial The complaint is about: The landlord’s handling of the residents reports of damage to a window blind and sofa. The … 28 Feb 2024 Partial Maladministration The Riverside Group Limited (202231255) Case 202231255 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour (ASB). The Ombudsman has also considered … 28 Feb 2024 Maladministration The Riverside Group Limited (202304703) Case 202304703 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: A leak and the associated damp and mould. … 28 Feb 2024 Partial Maladministration Thirteen Housing Group Limited (202117526) Case 202117526 · ASB/Abuse/Nuisance This complaint is about the landlord’s handling of the resident’s: Reports of noise nuisance and anti-social behaviour (ASB). Request to … 28 Feb 2024 No Maladministration Thirteen Housing Group Limited (202225861) Case 202225861 · Managing Relations The complaint is about the landlord’s handling of reports about staff conduct. 28 Feb 2024 Partial Maladministration Uttlesford District Council (202209854) Case 202209854 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: Repairs to the property, including damp and mould; Alterations made to the … 28 Feb 2024 Partial Maladministration Westminster City Council (202216982) Case 202216982 · Old Complaints Handling categories The complaint is about: The landlord’s decision not to allow amendments to the planned design of the resident’s replacement kitchen. … 28 Feb 2024 Partial Maladministration Yorkshire Housing Limited (202218179) Case 202218179 · ASB/Abuse/Nuisance The complaint concerns the landlord’s handling of: The resident’s concerns about the padlock on the communal back gate. The resident’s … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202208692) Case 202208692 · Information and data management The complaint is about the landlord’s handling of the resident’s reports of loss of heating in the property. The Ombudsman … 27 Feb 2024 Maladministration A2Dominion Housing Group Limited (202216290) Case 202216290 · Estate Management The complaint is about the landlord’s response to the resident’s reports of water ingress to his flat due to leaks … 27 Feb 2024 Maladministration Birmingham City Council (202200232) Case 202200232 · Managing Relations The complaint is about the landlord’s response to the resident’s report of a leaking waste pipe. The Ombudsman has also … 27 Feb 2024 Maladministration bpha Limited (202124310) Case 202124310 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of noise nuisance. The landlord’s handling of the complaint … 27 Feb 2024 Maladministration Central Bedfordshire Council (202224255) Case 202224255 · Managing Relations The complaint is about the landlord’s: Response to damp and mould following a leak in the property. Complaint handling. 27 Feb 2024 Partial Maladministration Citizen Housing (202227308) Case 202227308 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Report of a leak in the bedroom. Associated complaint. 27 Feb 2024 Maladministration Clarion Housing Association Limited (202314636) Case 202314636 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: a communal bin shed not being secure. reports about fly-tipping. the resident's … 27 Feb 2024 Maladministration GreenSquareAccord Limited (202125886) Case 202125886 · Estate Management The complaint is about: The landlord’s response to the resident’s reports about changes made to the communal garden by a … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202126531) Case 202126531 · Managing Relations The complaint concerns the landlord’s handling of: The resident’s reporting of damp and mould in the property. Repairs to the … 27 Feb 2024 Partial Maladministration Hyde Housing Association Limited (202218155) Case 202218155 · Managing Relations The complaint is about: The landlord’s response to the resident’s reports regarding the air source heat pump and solar panels. … 27 Feb 2024 Partial Maladministration Incommunities Limited (202219765) Case 202219765 · Financial The complaint is about the landlord’s handling of the resident’s concerns about: Repairs required to her home as part of … 27 Feb 2024 Maladministration Lambeth Council (202217300) Case 202217300 · Managing Relations The complaint is about the landlord’s handling of repairs to the bathroom. The Ombudsman has decided to investigate the landlord’s … 27 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202206101) Case 202206101 · ASB/Abuse/Nuisance The complaint is about: The landlords response to the residents reports of anti social behaviour (ASB). The landlords response to … 27 Feb 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202227690) Case 202227690 · Managing Relations The complaint is about the landlord’s response to the resident’s: Reports of repairs required to the bathroom and toilet. Reports … 27 Feb 2024 Partial Maladministration Midland Heart Limited (202121105) Case 202121105 · Estate Management The complaint is about the landlord’s handling of the resident’s requests: That the cleaners stop using bleach or strong chemical … 27 Feb 2024 Maladministration One Housing Group Limited (202224679) Case 202224679 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of leaks to the property and subsequent damp and … 27 Feb 2024 Maladministration Ongo Homes Limited (202219039) Case 202219039 · Moving/Buying/Selling Home The complaint is about the landlord’s response to the residents’ complaint about delays progressing their Right to Acquire application. 27 Feb 2024 Partial Maladministration Optivo (now Southern Housing) (202212704) Case 202212704 · ASB/Abuse/Nuisance The complaint is about the: Landlord’s handling of the reports of anti-social behaviour and noise disturbance. Landlord’s response to the … 27 Feb 2024 Maladministration Orbit Group Limited (202201763) Case 202201763 · Managing Relations The complaint concerns the condition of the property at the start of the tenancy. The Ombudsman has also considered the … 27 Feb 2024 Maladministration Places for People Group Limited (202212799) Case 202212799 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of reports of damage to the building, paving, and the management company’s response. … 27 Feb 2024 Maladministration Portsmouth City Council (202224228) Case 202224228 · Managing Relations The complaint is about the conduct of the landlord’s staff in relation to the: Handling of the resident’s request to … 27 Feb 2024 No Maladministration Six Town Housing Limited (202225898) Case 202225898 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s request for part of the communal garden to be separated … 27 Feb 2024 Partial Maladministration Southend-on-Sea City Council (202309595) Case 202309595 · Information and data management The complaint is about the landlord’s: Handling of repairs to resolve water ingress at the property. Handling of reports of … 27 Feb 2024 Maladministration Southern Housing (202211975) Case 202211975 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of defects in his property. The associated complaint. 27 Feb 2024 Maladministration St Mungo Community Housing Association (202214386) Case 202214386 · Managing Relations This complaint is about: The level of compensation offered by the landlord following the resident’s complaints about roof leaks and … 27 Feb 2024 Maladministration Stoke-on-Trent City Council (202122682) Case 202122682 · Managing Relations The complaint is about the landlord’s handling of concerns raised about the condition of the windows, doors, roof and guttering. … 27 Feb 2024 Maladministration Wandle Housing Association Limited (202224519) Case 202224519 · Old Complaints Handling categories The complaint is about the landlord’s: Handling of a heating and hot water repair. Complaint handling. 26 Feb 2024 Maladministration Accent Housing Limited (202233159) Case 202233159 · Information and data management This complaint is about the landlord’s handling of repairs. The Ombudsman has also considered the landlord’s record keeping. 26 Feb 2024 Partial Maladministration Bromford Housing Group Limited (202204989) Case 202204989 · ASB/Abuse/Nuisance The complaint is about the way the landlord handled the resident’s: Reports of noise nuisance and antisocial behaviour (ASB); Reports … 26 Feb 2024 Partial Maladministration Canterbury City Council (202204212) Case 202204212 · Health and Safety (inc. building safety) The complaint is about: The landlord’s handling of the resident’s reports of damp and mould in the bathroom. The landlord’s … 26 Feb 2024 Maladministration Hexagon Housing Association Limited (202210842) Case 202210842 · Financial The complaint is about: The landlord’s handling of requests for service charges information, including the level of service provided. The … 26 Feb 2024 Partial Maladministration Islington Council (202204676) Case 202204676 · Financial The complaint is about: The landlord’s handling of the resident’s request for compensation following a power cut in the property. … 26 Feb 2024 Partial Maladministration London Borough of Barnet (202201466) Case 202201466 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of noise disturbance. Request to move to an alternative … 26 Feb 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202218260) Case 202218260 · Managing Relations REPORT COMPLAINT 202218260 London & Quadrant Housing Trust (L&Q) 26 February 2024 Our approach The Housing Ombudsman’s approach to investigating … 26 Feb 2024 Maladministration Newlon Housing Trust (202216938) Case 202216938 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of a leak and the resulting remedial works required …