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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

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Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)
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Showing 2,249 of 16,595 decisions matching "group"

Decisions

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28 Oct 2024 Partial Maladministration Prima Housing Group Limited (202313473) Case 202313473 · Old Complaints Handling categories REPORT COMPLAINT 202313473 Prima Housing Group Limited 28 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 28 Oct 2024 Maladministration The Riverside Group Limited (202312828) Case 202312828 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s concerns about the levels of dust and noise from demolition … 25 Oct 2024 Partial Maladministration A2Dominion Housing Group Limited (202343044) Case 202343044 · Moving/Buying/Selling Home The complaint is about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s reports of a … 25 Oct 2024 Reasonable Redress Orbit Group Limited (202347277) Case 202347277 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of squirrels and mice in her property. 25 Oct 2024 Maladministration The Riverside Group Limited (202301822) Case 202301822 · Old Property Condition categories The complaint is about the landlord’s response to the resident’s reports of repair issues in her property. 24 Oct 2024 Maladministration The Riverside Group Limited (202303723) Case 202303723 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s concerns about a collapsed boundary wall. The Ombudsman will also … 23 Oct 2024 Maladministration A2Dominion Housing Group Limited (202233103) Case 202233103 · Estate Management The complaint is about the landlord’s handling of repairs to the communal lift which resulted in the resident being temporarily … 23 Oct 2024 Partial Maladministration Jigsaw Homes Group Limited (202316442) Case 202316442 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp and mould in the property. Repairs to … 21 Oct 2024 No Maladministration Acis Group Limited (202229209) Case 202229209 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident’s reports about anti social behaviour (ASB) from neighbours. 21 Oct 2024 Partial Maladministration Livv Housing Group (202402811) Case 202402811 · Managing Relations The complaint is about the landlord’s handling of: The resident’s report that it classed her as aggressive. The resident’s requests … 21 Oct 2024 Maladministration One Housing Group Limited (202312620) Case 202312620 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of leaks. 18 Oct 2024 Maladministration Platform Housing Group Limited (202345356) Case 202345356 · Managing Relations The complaint is about the landlord’s handling of the resident’s: Request to repair his windows. Reports of damp and mould. … 17 Oct 2024 Maladministration A2Dominion Housing Group Limited (202318447) Case 202318447 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of repairs to her property’s windows. 16 Oct 2024 Maladministration Longhurst Group Limited (202347088) Case 202347088 · Managing Relations The complaint is about the landlord’s response to the resident’s: reports of damp, mould and the repair of the kitchen … 16 Oct 2024 Partial Maladministration Your Housing Group Limited (202311044) Case 202311044 · Old Complaints Handling categories The complaint is about the landlord’s handling of: Repairs in the resident’s property including water leaks, damp and mould, a … 15 Oct 2024 Partial Maladministration Mosscare St. Vincent’s Housing Group Limited (202301196) Case 202301196 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of: The resident’s reports of damp and mould and associated remedial repairs. The … 14 Oct 2024 Maladministration A2Dominion Housing Group Limited (202308664) Case 202308664 · Financial The complaint is about the landlord’s response to the resident’s service charge queries. The Ombudsman has also considered the landlord’s … 14 Oct 2024 Partial Maladministration Aster Group Limited (202229055) Case 202229055 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s: Reports of no heating and hot water. Reports of a … 10 Oct 2024 No Maladministration Flagship Housing Group Limited (202310430) Case 202310430 · Old Property Condition migrated-2025 The complaint is about the landlord’s response to the resident’s reports of toxic fumes in the property. 10 Oct 2024 Maladministration The Riverside Group Limited (202314741) Case 202314741 · Managing Relations The complaint is about the landlord’s response to the resident’s application for alternative accommodation. The Ombudsman has also considered the … 9 Oct 2024 Maladministration Gentoo Group Limited (202305971) Case 202305971 · Estate Management The complaint is about the landlord’s handling of the resident’s reports of repairs to his windows due to draughts. 4 Oct 2024 No Maladministration Mosscare St. Vincent’s Housing Group Limited (202306383) Case 202306383 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of anti-social behaviour (ASB). the resident’s reports of inconsiderate … 3 Oct 2024 Maladministration The Riverside Group Limited (202304958) Case 202304958 · Old Property Condition categories The complaint is about the landlord’s handling of the resident’s reports of multiple leaks and subsequent claim for compensation. 2 Oct 2024 Maladministration Abri Group Limited (202201157) Case 202201157 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also investigated … 1 Oct 2024 Maladministration Bromford Housing Group Limited (202337217) Case 202337217 · Information and data management REPORT COMPLAINT 202337217 Bromford Housing Group Limited 1 October 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202229072) Case 202229072 · Information and data management This complaint is about the landlord’s handling of the resident’s reports of damp and mould. This investigation has also considered … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202304843) Case 202304843 · Financial The complaint is about the landlord’s response to the resident’s: Request for repairs to her: Rear garden. Front door. Electrics. … 30 Sep 2024 Maladministration A2Dominion Housing Group Limited (202313599) Case 202313599 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of the resident’s reports about leaks. 30 Sep 2024 Partial Maladministration Aster Group Limited (202233480) Case 202233480 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Request for a new kitchen. … 30 Sep 2024 Partial Maladministration Aster Group Limited (202234482) Case 202234482 · Estate Management The complaint is about: The landlord’s response to the resident’s request to be reimbursed for the loss of his burger … 30 Sep 2024 Maladministration One Housing Group Limited (202228081) Case 202228081 · Estate Management The complaint is about the landlord’s: Handling of the resident’s concerns about delays in its provision of her finalised service … 30 Sep 2024 Maladministration One Housing Group Limited (202229776) Case 202229776 · Managing Relations The resident’s complaint is about the landlord’s: Response to her reports of a leak in the property; Handling of the … 30 Sep 2024 Partial Maladministration One Housing Group Limited (202324626) Case 202324626 · Estate Management The complaint is about the landlord’s handling of: repairs to the lifts. the resident’s report of a missed survey appointment … 30 Sep 2024 Partial Maladministration Orbit Group Limited (202226862) Case 202226862 · Financial The complaint is about the landlord’s: Handling of the resident’s rent arrears. Response to the resident’s concerns about staff conduct. … 30 Sep 2024 Maladministration Orbit Group Limited (202302138) Case 202302138 · Occupancy Rights This complaint is about the landlord’s: Handling of its concerns about clutter in the resident’s home. Response to the resident’s … 30 Sep 2024 Partial Maladministration Paradigm Housing Group Limited (202308576) Case 202308576 · Estate Management The complaint is about the landlord’s handling of the resident’s concerns about: Trees behind a boundary fence. The side patio … 30 Sep 2024 Partial Maladministration Places for People Group Limited (202331840) Case 202331840 · Estate Management The complaint is about the landlord’s handling of: damp and mould in the property. a rent review in February 2024. … 30 Sep 2024 Partial Maladministration Platform Housing Group Limited (202300537) Case 202300537 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: An unauthorised structure in the neighbour’s garden. Anti-social … 30 Sep 2024 Maladministration Platform Housing Group Limited (202312100) Case 202312100 · Financial The complaint is about the landlord’s handling of: A refit of the resident’s kitchen. A refit of the resident's bathroom. … 30 Sep 2024 No Maladministration The Riverside Group Limited (202300145) Case 202300145 · Occupancy Rights The complaint is about the landlord’s consultation with the resident relating to: A change in service delivery partner. Cyclical external … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202310139) Case 202310139 · Estate Management The complaint is about the landlord’s: handling of the resident’s reports that his parking space was being used by others … 30 Sep 2024 Partial Maladministration The Riverside Group Limited (202320607) Case 202320607 · Estate Management The complaint is about the landlords handling of the resident’s reports of: Repairs in the bathroom and her request for … 27 Sep 2024 Partial Maladministration A2Dominion Housing Group Limited (202216329) Case 202216329 · Managing Relations The complaint is about the landlord’s handling of the resident’s reports of: The condition of the property when let. Repairs … 27 Sep 2024 Maladministration A2Dominion Housing Group Limited (202324629) Case 202324629 · Information and data management The complaint is about the landlord's handling of the resident’s request for an urgent transfer and the landlord’s assessment of … 27 Sep 2024 Maladministration Orbit Group Limited (202302222) Case 202302222 · Estate Management The complaint is about the landlord’s response to the resident’s: Reports of a damaged fence. Complaint. 27 Sep 2024 Partial Maladministration Prima Housing Group Limited (202300773) Case 202300773 · Managing Relations The complaint is about the landlord’s response to the resident’s requests for: A replacement kitchen. A replacement bathroom. The Ombudsman … 26 Sep 2024 Partial Maladministration Bromford Housing Group Limited (202229122) Case 202229122 · Health and Safety (inc. building safety) The complaint is about the landlord’s response to the resident’s concerns about the gas safety check. This Service has also … 26 Sep 2024 Maladministration Orbit Group Limited (202303607) Case 202303607 · Managing Relations The complaint is about the landlord’s handling of upstairs floor repairs. The Ombudsman has also considered the landlord’s complaint handling. 26 Sep 2024 Maladministration Places for People Group Limited (202207907) Case 202207907 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of Hate Crime and anti-social behaviour (ASB). 25 Sep 2024 Partial Maladministration Home Group Limited (202340518) Case 202340518 · ASB/Abuse/Nuisance The complaint is about how the landlord handled the resident’s reports of: Noise nuisance. The neighbours use of a doorbell …