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Housing Ombudsman Decisions

16,595 total decisions 12,049 maladministration found 2,256 no maladministration 164 severe cases

Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.

Decisions by year

Stacked by outcome

Top landlords by volume

Decision counts
Clarion Housing Association Limited 826
London & Quadrant Housing Trust 555
Peabody Trust 533
London & Quadrant Housing Trust (L&Q) 488
Sanctuary Housing Association 365
Hyde Housing Association Limited 318

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Browse by outcome

Severe Maladministration (164) Maladministration (6,534) Partial (5,351) No Maladministration (2,256) Reasonable Redress (1,440) Mediation (235) Outside Jurisdiction (590)

Common topics (last 2 years)

association occupancy background investigation limited tenancy assured london lives borough council group local authority november secure trust bedroom property december

Top landlords

Clarion Housing Association Limited (826) London & Quadrant Housing Trust (555) Peabody Trust (533) London & Quadrant Housing Trust (L&Q) (488) Sanctuary Housing Association (365) Hyde Housing Association Limited (318) Metropolitan Thames Valley Housing (MTV) (318) The Guinness Partnership Limited (306) Southern Housing (288) Southwark Council (271) Notting Hill Genesis (243) A2Dominion Housing Group Limited (242)

16,595 decisions

Decisions

Most recent first
31 Jul 2024 Maladministration Warwick District Council (202234620) Case 202234620 · Managing Relations The complaint is about: The landlord’s handling of various repairs, including repairs to the roof and concerns around the location … 31 Jul 2024 Maladministration Westminster City Council (202323410) Case 202323410 · ASB/Abuse/Nuisance The complaint is about the landlord’s response to the resident concerning: Damp and mould. Noise from a neighbour’s positive input … 31 Jul 2024 Maladministration Your Housing Limited (202313294) Case 202313294 · Financial The complaint is about the landlord’s handling of the resident’s: Concerns about his service charge. Associated complaint. 30 Jul 2024 Partial Maladministration A2Dominion Housing Group Limited (202226999) Case 202226999 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s concerns regarding: Antisocial behaviour (ASB). Her information request relating to … 30 Jul 2024 Maladministration Arun District Council (202116946) Case 202116946 · Managing Relations The complaint is about: The landlords handling of the residents request for new bathroom fittings and flooring. The landlords handling … 30 Jul 2024 Partial Maladministration Arun District Council (202338616) Case 202338616 · Managing Relations The complaint is about the landlord’s handling of: The resident’s request to purchase the freehold of the property by way … 30 Jul 2024 Maladministration Camden Council (202232940) Case 202232940 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: antisocial behaviour (ASB) reports made against the resident. the resident’s reports of … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202223683) Case 202223683 · Information and data management The complaint is about the landlord’s: Handling of the resident’s reports of damp and mould caused by leaks at the … 30 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202311324) Case 202311324 · Estate Management REPORT COMPLAINT 202311324 Clarion Housing Association Limited 30 July 2024 Our approach The Housing Ombudsman’s approach to investigating and determining … 30 Jul 2024 Reasonable Redress Folkestone & Hythe District Council (202231756) Case 202231756 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of works to refurbish the resident’s kitchen. 30 Jul 2024 Maladministration Haringey London Borough Council (202333451) Case 202333451 · Information and data management The complaint is about: The landlord’s handling of roofing repairs. The landlord’s handling of window and balcony door repairs. The … 30 Jul 2024 Maladministration Jigsaw Homes Group Limited (202320937) Case 202320937 · Old Property Condition categories The complaint is about the landlords handling of the residents reports of toxic smells and gases in her property. 30 Jul 2024 Maladministration Lambeth Council (202307065) Case 202307065 · Old Property Condition migrated-2025 The complaint is about the landlord’s handling of the resident’s reports of unsafe windows and other required repairs at the … 30 Jul 2024 Partial Maladministration Leeds City Council (202303630) Case 202303630 · Managing Relations The complaint is about the landlord’s response to the resident’s request for a new garden fence. The Ombudsman has also … 30 Jul 2024 Partial Maladministration London Borough of Hackney (202301532) Case 202301532 · Local Authority / ALMO or TMO The complaint is about the landlord’s handling of the resident’s: Reports of damp and mould. Housing application and requests to … 30 Jul 2024 Maladministration London Borough of Hillingdon (202310109) Case 202310109 · Managing Relations The complaint is about the landlord’s handling of repairs to the heating system. The Ombudsman has also investigated the landlord’s … 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202225580) Case 202225580 · Managing Relations The complaint is about: the landlord’s handling of the resident’s reports of repairs. the landlord’s handling of the associated complaint. 30 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202325703) Case 202325703 · Managing Relations The complaint is about the landlord’s response to the resident’s reports that: The space allocated for the cooker was inadequate. … 30 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202339619) Case 202339619 · Old Property Condition migrated-2025 The complaint is about: The installation of fiber-optic cables. The level of compensation offered by the landlord in respect of … 30 Jul 2024 Partial Maladministration Moat Homes Limited (202331887) Case 202331887 · Moving/Buying/Selling Home The complaint is about the landlord’s response to: Issues with the cleaning of the communal bin store. Issues with the … 30 Jul 2024 Partial Maladministration Onward Homes Limited (202335241) Case 202335241 · Managing Relations The complaint is about: the impact of damp and mould issues on the resident’s family’s health. the landlord’s handling of … 30 Jul 2024 Maladministration Orbit Group Limited (202225322) Case 202225322 · Managing Relations This complaint is about the landlord’s handling of: Reports of damp and mould in the resident’s property. The associated complaint. 30 Jul 2024 Partial Maladministration Places for People Group Limited (202324732) Case 202324732 · Managing Relations The complaint was about: The landlords handling of sewage smells from the residents shower-room. The landlords handling of other repairs … 30 Jul 2024 Partial Maladministration Platform Housing Group Limited (202212978) Case 202212978 · ASB/Abuse/Nuisance The complaint is about: The landlord’s response to the resident’s reports of damp and mould. The landlord’s response to the … 30 Jul 2024 Maladministration Reading Borough Council (202305676) Case 202305676 · Managing Relations The complaint is about the landlord’s handling of: A mutual exchange and concerns regarding the condition of the property. The … 30 Jul 2024 Partial Maladministration Soha Housing Limited (202233236) Case 202233236 · Managing Relations The complaint is about: The landlord's response to the resident’s reports of repairs and request for compensation. The landlord's response … 30 Jul 2024 Maladministration Southway Housing Trust (Manchester) Limited (202203674) Case 202203674 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of a rat infestation in the property. The resident’s … 30 Jul 2024 Maladministration The Riverside Group Limited (202312336) Case 202312336 · Old Property Condition migrated-2025 The complaint is regarding the landlord’s handling of: Repairs at the property following the resident’s reports of leaks and drainage … 30 Jul 2024 Maladministration Vivid Housing Limited (202301273) Case 202301273 · Estate Management This complaint is about the landlord’s handling of reports of issues with the communal bin store and pests in the … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202200010) Case 202200010 · Managing Relations The complaint is about the landlord’s handling of the resident’s requests for: a kitchen replacement. insulation to the property. repairs … 30 Jul 2024 Maladministration Wandle Housing Association Limited (202303065) Case 202303065 · Managing Relations The complaint is about the landlord’s handling of: a repair to the resident’s boiler. the resident’s complaint. 30 Jul 2024 Reasonable Redress Westminster City Council (202311127) Case 202311127 · Managing Relations The resident’s complaint is about: The landlord's response to reports about the condition of the property and requests for repairs. … 30 Jul 2024 Partial Maladministration Wolverhampton City Council (202328310) Case 202328310 · ASB/Abuse/Nuisance The complaint is about: The landlord acting in a way that breached general data protection regulation (GDPR). The landlord’s handling … 29 Jul 2024 Partial Maladministration Aster Group Limited (202224551) Case 202224551 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: The resident’s reports of anti-social behaviour (ASB) and hate crime. The resident’s … 29 Jul 2024 Partial Maladministration Clarion Housing Association Limited (202301840) Case 202301840 · Financial The complaint is about the: Landlord’s handling of various repairs to the property, including damp and mould. Level of the … 29 Jul 2024 Maladministration Clarion Housing Association Limited (202336084) Case 202336084 · Health and Safety (inc. building safety) The complaint is about the landlord’s handling of the resident’s reports of electrical faults at her property. The Ombudsman has … 29 Jul 2024 Maladministration Connexus Homes Limited (202303965) Case 202303965 · Estate Management The complaint is about the landlord’s handling of: The removal of Japanese knotweed at the property. The resident’s complaint. 29 Jul 2024 Maladministration Dacorum Borough Council (202300794) Case 202300794 · Managing Relations The complaint concerns the landlord's handling of: Reports of damp and mould. The related complaint. 29 Jul 2024 Maladministration Freebridge Community Housing Limited (202230612) Case 202230612 · Old Property Condition migrated-2025 The complaint is about the landlord's handling of repairs and improvements to the resident’s property. 29 Jul 2024 Partial Maladministration Haringey London Borough Council (202218734) Case 202218734 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of the resident’s reports of: Damp in the communal area and her kitchen. … 29 Jul 2024 Severe Maladministration Lambeth Council (202313959) Case 202313959 · Managing Relations This complaint is about: The landlord’s handling of reports of damp and mould in the property. The landlord’s handling of … 29 Jul 2024 Partial Maladministration London Borough of Ealing (202217674) Case 202217674 · Managing Relations The complaint is about the landlords handling of the resident’s reports of: noise coming from the soil stack. repairs required … 29 Jul 2024 Outside Jurisdiction London Borough of Hounslow (202230191) Case 202230191 · Old Property Condition migrated-2025 This complaint is about the landlord’s handling of the resident’s reports of a leak into, and the subsequent damage to, … 29 Jul 2024 Partial Maladministration London Borough of Sutton (202321548) Case 202321548 · Health and Safety (inc. building safety) The complaint is about the landlord’s: response to the resident’s reports about repair issues at her property, including; gas; electrical … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202233774) Case 202233774 · Managing Relations The complaint is about the landlord’s handling of: The resident’s reports of repairs required in the property’s kitchen. The resident’s … 29 Jul 2024 Partial Maladministration London & Quadrant Housing Trust (L&Q) (202307643) Case 202307643 · Managing Relations The complaint is about the landlord’s handling of: Reports of draughts from the bedroom windows. The complaint. 29 Jul 2024 Maladministration London & Quadrant Housing Trust (L&Q) (202327882) Case 202327882 · ASB/Abuse/Nuisance The complaint is about the landlord’s handling of: the resident’s reports of noise and noise transference. the associated complaints. 29 Jul 2024 Maladministration Manchester City Council (202305823) Case 202305823 · Old Property Condition migrated-2025 The resident’s complaint is about the landlord’s handling of the resident’s reports of damp and mould. The Ombudsman has also … 29 Jul 2024 Partial Maladministration Metropolitan Thames Valley Housing (MTV) (202311924) Case 202311924 · Managing Relations The complaint is about the landlord’s response to: The resident’s concerns about the condition of the windows. The resident’s concerns … 29 Jul 2024 Maladministration Notting Hill Genesis (NHG) (202315817) Case 202315817 · Managing Relations The complaint is about: the landlord's handling of the resident's reports of damp, mould and water ingress including the remedial …