GreenSquareAccord Limited (202334343)
The complaint is a about the landlord’s handling of: The resident’s reports of damp and mould. The resident’s complaints.
Source · Ombudsman casework
Housing Ombudsman Decisions
18,103 total decisions
13,253 maladministration found
2,407 no maladministration
167 severe cases
Formal casework decisions from the Housing Ombudsman Service on complaints against social landlords in England. Decisions include maladministration findings, reasonable redress, and cases outside jurisdiction.
Decisions
Hyde Housing Association Limited (202319093)
The complaint is about the landlord’s handling of the resident’s: Reports of antisocial behaviour (ASB). Associated complaint.
Islington Council (202308662)
The complaint is about the landlord’s response to the resident’s request for: Emergency accommodation. Compensation. The Ombudsman has also considered the landlord’s complaint handling.
Kirklees Council (202325823)
The complaint is about the landlord’s handling of repairs including damp and mould, removal of polystyrene ceiling tiles in the hallway, repairs to the kitchen ceiling, repairs to the windows and clearing the rear gutter at the resident’s property. The Ombudsman has also considered the associated complaint handling.
Leeds City Council (202315432)
The complaint is about the landlord’s handling of:
London & Quadrant Housing Trust (L&Q) (202217703)
The complaint is about the landlord's response to the resident’s reports of repairs, including: The boiler. The shower door. A leak coming through the bathroom ceiling from the roof. A leak under her kitchen sink. The Ombudsman has also considered the landlord’s complaint handling.
Orbit Housing Association Limited (202348692)
The complaint is about the landlord’s handling of: Reports of antisocial behaviour (ASB). Repairs to the front door, windows, and intercom. Concerns raised about the maintenance/upkeep of communal areas. Concerns raised about its record keeping. Service charge enquiries. The Ombudsman has also considered the landlord’s handling of the associated complaints.
Paradigm Housing Group Limited (202324683)
This complaint is about the landlord’s handling of the resident’s reports of a damaged extraction unit in the property.
Poplar Housing And Regeneration Community Association Limited (202401031)
The complaint is about the landlord’s handling of and response to the resident’s: Reports of water ingress from exterior walls and windows. Reports of damp and mould inside the property. Request for a claim to be made on its liability insurance. This investigation has also considered the landlord’s handling of …
Soha Housing Limited (202301865)
The complaint is about the landlord’s handling of the resident’s: Concerns about monthly charges which are not applicable to him. Associated formal complaint.
Sovereign Network Homes (202232633)
The complaint is about the landlord’s responses to the leaseholder’s request for information about the renewal of cavity wall insulation in his building.
Thanet District Council (202227258)
The complaint is about the landlord’s handling of the resident’s reports of: Noise nuisance. Damp and mould.
Clarion Housing Association Limited (202324940)
This complaint is about the landlord’s handling of the resident’s reports of damp and mould in the property.
Cognatum Estates Ltd (202302873)
The complaint is about the landlord's handling of the resident’s concerns about: The level of service charges. The administration of service charges.
Hexagon Housing Association Limited (202307744)
The complaint is about the landlord’s Handling of work while the resident was decanted. Handling of concerns about staff conduct. Complaint handling.
Lambeth Council (202230233)
The complaint is about the resident’s reports about the landlord’s handling of structural repairs causing dampness and damage to his property.
Midland Heart Limited (202225075)
The complaint is about the landlord’s handling of: Heating and hot water repairs. Roof leaks affecting the resident’s property. The Ombudsman has also investigated the landlord’s complaint handling.
Northumberland Council (202324329)
The complaint is about the landlord’s handling of reports of a damp bedroom floor. The Ombudsman has also considered the landlord’s complaint handling.
Sanctuary Housing Association (202319144)
The complaint is about the landlord’s handling of: The resident’s reports of the neighbours feeding the birds. Measures to prevent birds sitting on the resident’s roof, causing excrement and damage. Delays in providing a copy of an Environmental Health report.
Waltham Forest Council (202205559)
The complaint is about the landlord’s response to: reports of a leak. reports of delays in providing information concerning the sale of the resident’s property. The Ombudsman has also considered the landlord’s complaint handling.
A2Dominion Housing Group Limited (202400057)
The complaint is about the landlord’s handling of: Faults with the resident’s mechanical ventilation system. The resident’s report of smells from a bathroom drain. The Ombudsman has also investigated the landlord’s complaint handling.
Clarion Housing Association Limited (202408018)
The complaint is about the landlord’s handling of the resident’s reports of: Antisocial behaviour (ASB). Communal lighting repairs. The Ombudsman has also considered the landlord’s complaint handling.
East Midlands Housing Group Limited (202305125)
The complaint is about the landlord’s handling of the resident’s report of antisocial behaviour (ASB).
Leeds City Council (202230989)
The complaint is about the landlord’s handling of the resident’s report of a leak. The Ombudsman has also considered the landlord’s complaint handling.
Peabody Trust (202316955)
The complaint is about the landlord’s handling of the resident’s reports of repairs. The Ombudsman has also considered the landlord’s complaint handling.
Paragon Asra Housing Limited (202124501)
The complaint is about: The landlord’s handling of the resident’s reports of repairs in the property including leaks, damp, and mould. The landlord’s complaint handling.
Peabody Trust (202344678)
The complaint is about: The landlord’s handling of the resident’s request to be considered for an increased transfer priority banding on medical grounds. The landlord’s response to the resident’s request for a bathroom extractor fan to be repositioned.
Sandwell Metropolitan Borough Council (202315368)
The complaint is about the landlord’s handling of the resident’s: reports of boundary issues with her neighbouring property. associated complaint.
A2Dominion Housing Group Limited (202231935)
The complaint is about the landlord’s handling of the: Resident’s concerns the fence she installed might lead to her eviction. Outstanding repairs in the resident’s property, including for damp and mould. Resident’s reports of antisocial behaviour (ASB). Resident’s request to move. The Ombudsman has also addressed the landlord’s complaint handling.
Accent Housing Limited (202303477)
The complaint is about the landlord’s handling of the resident’s: Reports of draughts and the property not retaining heat. Reports of damp and mould in the property. Request for evidence of its service charge expenditure. Complaints.
Aster Group Limited (202404076)
The complaint is about the landlord’s handling of the resident’s: Roof repairs. Reports of damp and mould. Reports of antisocial behaviour (ASB). Request for a management transfer. Formal complaint.
Basildon Borough Council (202323484)
The complaint is about the landlord’s handling of leaks to the resident’s wet room.
Clarion Housing Association Limited (202222119)
The complaint is about the way the landlord handled the resident’s: Reports of an ongoing leak from a roof terrace. Temporary decants. Complaint. This report has also assessed the landlord’s record keeping.
Clarion Housing Association Limited (202305122)
The complaint is about the landlord’s handling of: Damp and mould repairs and improvement work. The associated complaint.
Clarion Housing Association Limited (202318286)
The complaint is about the landlord’s handling of the resident’s: Reports of low water pressure and a lack of hot water in the property. Complaints.
Clarion Housing Association Limited (202326870)
The complaint is about the landlord’s handling of the resident’s concerns about staff conduct during a telephone call.
Derby City Council (202345219)
The complaint is about: The landlord’s handling of disability adaptations at the resident’s property. The landlord’s handling of the resident’s complaint.
Falcon Housing Association C.I.C (202224190)
The complaint is about the landlord’s handling of: Repairs and adaptation requests at the property. The associated complaint.
Freebridge Community Housing Limited (202217964)
The complaint is about the landlord’s handling of the residents’: Reports about repairs to soffits, facias and guttering Reports about fencing. Reports about antisocial behaviour (‘ASB’) and noise. Reports about parking issues. Reports about a neighbour extending their land. The Ombudsman has also considered the landlord’s complaint handling.
Hammersmith and Fulham Council (202345481)
This complaint is about the landlord’s handling of repairs in the resident’s property, including: Damp and mould. Window repairs. The Ombudsman has also considered the landlord’s handling of the associated complaint.
Haringey London Borough Council (202312808)
The complaint is about the landlord handling of: The maintenance of a hedge. The associated complaint.
Home Group Limited (202228400)
The complaint is about the landlord’s handling of the resident’s reports of: Draughts and cold. A leak. The Ombudsman has also considered the landlord’s complaint handling. The Ombudsman has also considered the landlord’s record keeping.
Home Group Limited (202302832)
The complaint is about the landlord’s handling of the resident’s reports of her property being cold. This Service has also investigated the landlord’s complaint handling.
Homes Plus Limited (202308385)
The complaint is about: the landlord’s response to the resident’s request to cut back the trees in her back garden. The landlord’s response to the resident’s request to remove waste from her garden.
Hyde Housing Association Limited (202226674)
The complaint is about the landlord’s handling of the resident’s: Concerns about a thermostat. Associated formal complaint.
Hyde Housing Association Limited (202230105)
The resident’s complaint is about the landlord’s handling of his reports of leaks in the bathroom.
Islington Council (202302456)
The complaint is about: The landlord’s handling of the resident’s reports of a beeping noise. The landlord’s complaint handling.
Kirklees Council (202314578)
The complaint is about the landlord’s:
Lambeth Council (202402474)
The complaint is about the landlord’s handling of the resident’s reports of leaks and associated damage at the property. The landlord’s complaint handling has also been investigated.
Lewisham Council (202326309)
The complaint is about the landlord’s handling of the resident’s report of: Leaks, damp, and mould. Issues with the toilet flush.
Decisions by year
Read the chart values
| Decision year | Maladministration | No maladministration | Other |
|---|---|---|---|
| 2019 | 1 | 0 | 0 |
| 2020 | 60 | 42 | 35 |
| 2021 | 875 | 557 | 544 |
| 2022 | 1,092 | 468 | 400 |
| 2023 | 2,222 | 384 | 269 |
| 2024 | 3,021 | 247 | 272 |
| 2025 | 4,469 | 512 | 708 |
| 2026 | 1,513 | 197 | 215 |
Landlords with most published decisions
Clarion Housing Association Limited
919
London & Quadrant Housing Trust
634
Peabody Trust
597
London & Quadrant Housing Trust (L&Q)
488
Sanctuary Housing Association
410
Metropolitan Thames Valley Housing (MTV)
354
Browse by year
Browse by outcome
Common topics (last 2 years)
Browse landlords by decision count
Clarion Housing Association Limited (919)
London & Quadrant Housing Trust (634)
Peabody Trust (597)
London & Quadrant Housing Trust (L&Q) (488)
Sanctuary Housing Association (410)
Metropolitan Thames Valley Housing (MTV) (354)
Hyde Housing Association Limited (346)
Southern Housing (337)
The Guinness Partnership Limited (329)
Notting Hill Genesis (305)
Southwark Council (301)
A2Dominion Housing Group Limited (269)